Marina Operations Manager Job Description [Updated for 2025]

In an ever-evolving maritime industry, the importance of marina operations managers has never been more prominent.

As the industry continues to grow, so does the demand for proficient leaders who can oversee, manage, and improve our marina operations.

But let’s delve deeper: What’s truly expected from a marina operations manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager mapping out the perfect candidate,
• Or simply fascinated by the intricacies of marina management,

You’re in the right place.

Today, we introduce a customizable marina operations manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Marina Operations Manager Duties and Responsibilities

Marina Operations Managers oversee all aspects of a marina’s operations, from maintenance to customer service.

They ensure the smooth functioning of the marina by coordinating staff, managing resources, and maintaining facilities.

Their duties and responsibilities include:

• Overseeing the daily operations of the marina, including maintenance, customer service, and administration
• Managing staff, including hiring, training, and scheduling
• Ensuring the marina complies with all safety regulations and standards
• Maintaining excellent customer service and addressing customer complaints or issues promptly
• Overseeing the maintenance and repair of marina facilities and equipment
• Managing the marina’s budget and financial records
• Coordinating with vendors and suppliers for necessary services and supplies
• Implementing marketing and promotional activities to attract new customers
• Conducting regular inspections of the marina to ensure it is clean and well-maintained
• Ensuring the marina adheres to environmental regulations and sustainable practices

 

Marina Operations Manager Job Description Template

Job Brief

We are seeking an experienced Marina Operations Manager to oversee the daily operations of our marina.

This includes coordinating the docking, storage, maintenance, and repair of boats, as well as ensuring superior customer service for all marina guests.

The Marina Operations Manager will be responsible for managing staff, providing safety training, budgeting, and maintaining the marina’s facilities to the highest standards.

Our ideal candidate has a strong background in boating, marina management, or similar, as well as excellent leadership and customer service skills.

 

Responsibilities

• Oversee daily operations of the marina, including the docking, storage, and maintenance of boats
• Manage and train marina staff to ensure superior customer service
• Develop and manage annual budgets
• Ensure compliance with all safety regulations and environmental policies
• Maintain facilities to the highest standards, scheduling maintenance and repairs as needed
• Coordinate and host marina events such as boat shows or fishing tournaments
• Develop strong relationships with customers and address any complaints or issues promptly
• Implement strategies to maximize occupancy and revenue
• Ensure the marina adheres to all local, state, and federal laws and regulations

 

Qualifications

• Proven experience in marina management, boating, or a related field
• Strong leadership and team management skills
• Excellent customer service skills
• Knowledge of marina operations, including maintenance and safety procedures
• Ability to handle budgeting and financial management
• Strong communication and interpersonal skills
• Knowledge of local, state, and federal regulations regarding marina operations
• Experience with event planning and coordination
• Bachelor’s degree in Business Administration, Hospitality, or a related field preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Marina Operations Manager
• Work Environment: This position is based at our marina and involves both office work and outdoor activities. Some weekend and holiday work may be required.
• Reporting Structure: Reports to the Marina Director.
• Salary: Salary is based on candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $110,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Marina Operations Manager Do?

A Marina Operations Manager is responsible for managing the daily operations and overall maintenance of a marina.

They work in the recreational boating industry and are usually employed by marina companies or yacht clubs.

They are typically in charge of overseeing the docking and storage of boats, ensuring that all boating equipment is in good condition, and providing excellent customer service to boat owners and guests.

They also handle marina leasing and reservations, ensuring that all transactions are processed smoothly and efficiently.

Marina Operations Managers also supervise the work of other marina staff, providing training and support as necessary.

They may also be responsible for hiring and firing employees, conducting performance reviews, and managing schedules and workloads.

They collaborate with other senior management to develop strategic plans and budgets for the marina, and ensure that the marina is in compliance with local, state, and federal regulations.

In addition, Marina Operations Managers often play a crucial role in emergency response efforts, implementing safety protocols, coordinating rescues, and liaising with local law enforcement and other emergency services.

They may also be involved in marketing and promotion activities for the marina, developing partnerships with local businesses and community organizations, and organizing special events and activities for marina members and guests.

 

Marina Operations Manager Qualifications and Skills

A competent Marina Operations Manager should possess the following qualifications and skills to effectively oversee and manage marina operations:

• Strong understanding of marina operations including knowledge of boating, docking, and mooring techniques, as well as familiarity with relevant laws and regulations.
• Excellent leadership abilities to direct and supervise a diverse team of workers efficiently.
• Outstanding customer service skills to build and maintain relationships with boat owners, guests, and tenants of the marina.
• Ability to develop and implement operational standards and procedures to ensure marina safety and maintenance.
• Strong budgeting and financial management skills to oversee the marina’s income, costs, and investments.
• Good communication skills to effectively deal with customers, staff, suppliers, and regulatory officials.
• Problem-solving abilities to handle unexpected situations such as equipment breakdowns or emergencies.
• Proficient in using relevant technology and software, like marina management software, for operational efficiency and record keeping.
• Physical abilities to work outdoors in various weather conditions and perform hands-on tasks as needed.

 

Marina Operations Manager Experience Requirements

Marina Operations Managers generally have a background in hospitality or business management, often holding a degree in these fields.

However, the most critical aspect of this role is an extensive understanding of marina operations, which is usually gained through a significant amount of practical experience.

Entry-level Marina Operations Managers may have 1 to 3 years of experience working in a marina, often starting in roles such as Dock Hand, Marina Assistant, or Marina Clerk.

These roles provide hands-on experience with day-to-day operations, boat handling, and customer service.

Candidates with 3 to 5 years of experience often have held a supervisory position in a marina or similar waterside establishment, gaining experience in staff management, facility maintenance, and financial operations.

Those with more than 5 years of experience, and especially those with prior managerial experience, are likely to have a deep understanding of marina operations.

They might have experience in strategic planning, budgeting, and compliance with maritime regulations.

Additionally, some marinas may require their Operations Managers to have specific certifications such as Certified Marina Manager (CMM) or Certified Marina Operator (CMO), which further validate their experience and expertise in the field.

 

Marina Operations Manager Education and Training Requirements

Marina Operations Managers typically require a bachelor’s degree in business administration, management, or a related field.

Knowledge and experience in marina operations, marina management, or a similar industry is often preferred.

Training in areas such as boating safety, environmental regulations, emergency response, and customer service can be beneficial for this role.

Practical experience in marine mechanics, boat handling, and marina maintenance can also be advantageous.

Some positions may require Marina Operations Managers to have a Certified Marina Manager (CMM) or a Certified Marina Operator (CMO) certification, offered by the Association of Marina Industries.

This certification ensures that the individual has met a set of industry standards and indicates a dedication to the profession.

Furthermore, having a master’s degree in business administration (MBA) or a related field can also be beneficial, especially for those aiming for leadership or senior management roles in marina operations.

Additionally, since this role often involves interacting with a variety of individuals, good interpersonal and communication skills are necessary.

Knowledge of boating laws and regulations, as well as an understanding of the local marine environment, are also important for a Marina Operations Manager.

 

Marina Operations Manager Salary Expectations

A Marina Operations Manager earns an average salary of $58,450 (USD) per year.

This salary can fluctuate based on factors such as experience, qualifications, and the location of the marina.

It’s also worth noting that additional benefits may be included, such as accommodation or access to facilities, depending on the specific job role and organization.

 

Marina Operations Manager Job Description FAQs

What skills does a Marina Operations Manager need?

A Marina Operations Manager should have excellent leadership and managerial skills to effectively run the marina.

They should possess strong communication skills to liaise with staff, clients, and stakeholders.

They should also have a solid understanding of marina operations, including boat handling, maintenance, and safety regulations.

Strong problem-solving skills and the ability to work under pressure are also crucial.

 

Do Marina Operations Managers need a degree?

While a degree is not always required, having a degree in Business Management, Marine Science or a related field can be beneficial.

Some marinas may require a degree, while others might place more importance on experience in marina management or a related field.

Some form of higher education is typically preferred.

 

What should you look for in a Marina Operations Manager resume?

Look for experience in managing a marina or similar facility.

This could include managing staff, overseeing maintenance and repairs, implementing safety protocols, and handling customer service.

Additionally, any certifications relating to marina operations or boating safety can be a plus.

Leadership skills and experience should also be evident.

 

What qualities make a good Marina Operations Manager?

A good Marina Operations Manager should be an effective leader who can motivate staff and ensure the smooth running of operations.

They should have a strong focus on safety and customer service.

Being able to problem-solve under pressure and make informed decisions is also important.

A good Marina Operations Manager should also be comfortable working outdoors and have a passion for the marine environment.

 

What is the typical career path for a Marina Operations Manager?

Typically, a Marina Operations Manager starts with a passion for boats and the marine environment.

They may begin their career in entry-level marina jobs or in related marine industries.

With experience, they may progress to supervisory roles before advancing to the position of Marina Operations Manager.

Some may gain relevant qualifications along the way to enhance their knowledge and skills.

 

Conclusion

And there you have it.

Today, we’ve given you a glimpse into the dynamic world of a marina operations manager.

But guess what?

It’s not just about maintaining boats.

It’s about orchestrating a symphony of activities, from boat docking to safety protocols, all to ensure a smooth sailing experience.

With our comprehensive marina operations manager job description template and real-life examples, you’re ready to make waves in your career.

But why drop anchor now?

Sail further with our job description generator. It’s your compass to crafting precise job listings or fine-tuning your resume to stand out from the crowd.

Remember:

Every aspect of marina operations contributes to the larger sailing experience.

Let’s navigate these waters. Together.

How to Become a Marina Operations Manager (Complete Guide)

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