Membership Services Manager Job Description [Updated for 2025]

In today’s membership-centric world, the need for skilled Membership Services Managers is increasingly vital.

As organizations strive to grow, retain, and delight their member base, the call for proficient professionals who can design, enhance, and oversee our membership services is louder than ever.

But let’s delve deeper: What’s truly expected from a Membership Services Manager?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager defining the perfect candidate,
• Or simply fascinated by the intricacies of membership services management,

You’ve landed in the right place.

Today, we present a customizable Membership Services Manager job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Membership Services Manager Duties and Responsibilities

Membership Services Managers play a crucial role in member-oriented businesses such as gyms, clubs, and organizations.

They are responsible for delivering quality customer service, maintaining member satisfaction, and managing the membership team.

The main duties and responsibilities include:

• Developing and implementing membership strategies and retention goals
• Handling all membership correspondence including renewals, acknowledgments, and solicitations
• Managing member services and ensuring quality customer service
• Organizing member events and programs to foster a sense of community
• Collecting and analyzing member data to understand their needs and preferences
• Working closely with the marketing team to create effective promotional campaigns for membership growth
• Training and supervising the membership services team
• Resolving membership issues promptly and professionally
• Maintaining an up-to-date knowledge of the organization’s services and membership benefits
• Developing and monitoring the departmental budget
• Regularly reporting to senior management about membership statistics and trends

 

Membership Services Manager Job Description Template

Job Brief

We are looking for an experienced and dedicated Membership Services Manager to oversee our member services department.

In this role, you will be responsible for developing and implementing membership strategies, managing member services staff, and ensuring a high level of member satisfaction.

Our ideal candidate has excellent customer service skills, a strong understanding of membership systems, and experience in a leadership role.

The goal is to enhance member services and organize membership activities that promote loyalty and growth.

 

Responsibilities

• Develop and implement strategies to improve the member experience
• Manage and lead the membership services team
• Coordinate with other departments to ensure consistent member service standards
• Handle complex and escalated member service issues
• Monitor and analyze member activity and feedback
• Develop and implement policies and procedures to ensure consistency and efficiency
• Prepare and manage the membership services budget
• Report on membership metrics and trends
• Work on member retention strategies and new member recruitment
• Ensure compliance with all relevant regulations and standards

 

Qualifications

• Proven work experience as a Membership Services Manager or similar role
• Strong leadership and team management skills
• Excellent customer service skills
• Good understanding of membership systems and databases
• Ability to develop and implement strategic plans
• Excellent communication and interpersonal skills
• BSc degree in Business Administration, Marketing or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Membership Services Manager
• Work Environment: Office setting. Some travel may be required for meetings or conferences.
• Reporting Structure: Reports to the Director of Membership Services.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Membership Services Manager Do?

Membership Services Managers typically work for organizations, associations, clubs or nonprofits that have membership programs.

They are responsible for developing, improving and maintaining the organization’s membership program to attract new members and retain existing ones.

They also manage the entire lifecycle of a membership, from initial enrollment to renewals.

Membership Services Managers often work closely with marketing and communications teams to develop strategies for membership growth.

They may also organize membership drives and events, as well as create and send out newsletters, emails, and other communications to keep members informed and engaged.

They are usually in charge of resolving any membership related issues or queries, such as those concerning dues, benefits, or membership status.

They may also work with databases to maintain and update member information.

Furthermore, they often create and analyze reports to determine the effectiveness of membership strategies and identify areas for improvement.

They typically report to higher management or a board, providing updates on membership metrics and proposing new initiatives.

Ultimately, the goal of a Membership Services Manager is to ensure that members are satisfied with their membership and that the organization’s membership program continues to grow and thrive.

 

Membership Services Manager Qualifications and Skills

A competent Membership Services Manager should have the skills and qualifications that align with your job description, including:

• Effective leadership and management skills to lead a team, delegate tasks, and manage daily operations.
• Strong interpersonal and communication skills to interact with members, understand their needs, and ensure their satisfaction.
• Strategic thinking and planning skills to design and implement membership growth and retention strategies.
• Financial acumen to manage budgeting, forecasting, and pricing for membership services.
• Problem-solving and decision-making abilities to resolve membership issues and complaints promptly and effectively.
• Customer service skills to provide excellent service to members and promote loyalty and retention.
• Data analysis skills to evaluate membership trends, assess program effectiveness, and make data-driven decisions.
• Proficiency in using membership management software and other relevant computer applications for efficient operation and member communication.

 

Membership Services Manager Experience Requirements

Membership Services Managers typically have several years of experience in a customer service or member relations role.

This position often requires a minimum of 3 to 5 years of experience in the field.

Entry-level candidates may have gained experience through roles such as Customer Service Representative, Member Services Associate, or similar positions in a membership-driven organization.

These individuals often have had the opportunity to understand the ins and outs of member services, including member recruitment, retention, and member satisfaction.

Candidates with more than 3 years of experience often have had responsibilities such as managing a team, handling escalated member issues, or implementing member engagement strategies.

They may have developed their skills in positions such as Member Services Team Lead, or Member Services Supervisor.

Those with more than 5 years of experience are often well-versed in strategic planning and have substantial knowledge of membership operations.

They may have experience in a senior role within a membership or customer service department and may be prepared for a managerial role as a Membership Services Manager.

This level of experience often includes developing and implementing member services policies and procedures, managing budgets, and leading a team.

 

Membership Services Manager Education and Training Requirements

Membership Services Managers generally require a bachelor’s degree in business administration, marketing, communications, or a related field.

This job role often requires previous experience in customer service or sales, so relevant courses in these areas during undergraduate studies can be beneficial.

In addition to formal education, Membership Services Managers should have strong interpersonal and communication skills, and be comfortable working with diverse groups of people.

They should also have good organizational abilities, be detail-oriented, and have a strong focus on customer satisfaction.

Some employers may require Membership Services Managers to have a master’s degree in a related field, especially for positions in larger organizations.

Certification in customer service or a related area, such as Certified Customer Service Professional (CCSP) or Certified Association Executive (CAE), may also be beneficial.

These certifications, alongside a master’s degree, may indicate a candidate’s dedication to the profession and their potential for leadership.

Furthermore, as the role often involves using customer relationship management (CRM) software, familiarity with such systems can be advantageous.

Ongoing training is important in this role to keep up with best practices in member services and customer relationship management.

 

Membership Services Manager Salary Expectations

A Membership Services Manager earns an average salary of $56,614 (USD) per year.

However, the actual earnings can differ based on factors such as experience, the size and industry of the employing organization, and the geographical location of the workplace.

 

Membership Services Manager Job Description FAQs

What skills does a Membership Services Manager need?

A Membership Services Manager must have excellent interpersonal and communication skills to engage effectively with members.

They should have strong organizational and administrative skills to manage membership records and databases.

Additionally, they should possess problem-solving skills to address member concerns and issues efficiently.

Leadership skills are also essential as they often lead a team.

 

Do Membership Services Managers need a degree?

Most employers prefer a Membership Services Manager to have a bachelor’s degree in Business Management, Marketing, or a related field.

However, extensive experience in membership services, customer service, or a similar role may substitute for a degree in some cases.

Some roles may require knowledge of a specific industry, requiring relevant qualifications or experience.

 

What should you look for in a Membership Services Manager resume?

In a Membership Services Manager’s resume, look for a blend of relevant education and experience in managing customer or membership services.

Skills in customer relationship management (CRM) systems, data management, and member engagement strategies should be evident.

Experience in leadership or team management can also be a plus.

 

What qualities make a good Membership Services Manager?

A good Membership Services Manager is detail-oriented, ensuring accurate membership records and efficient service delivery.

They should be empathetic and approachable, enabling them to understand and address member concerns effectively.

Strong leadership and team management abilities are vital for leading the membership services team.

Also, they should be proactive in identifying and implementing strategies to improve membership engagement and satisfaction.

 

What are the daily duties of a Membership Services Manager?

A Membership Services Manager typically oversees the membership services team, trains new team members, and ensures the efficiency of the membership system.

They address member queries and issues, maintain membership records, and develop strategies to improve member engagement and retention.

They also liaise with other departments to ensure coherent communication and service to members.

In addition, they monitor and report on membership metrics to higher management.

 

Conclusion

So, there you have it.

Today, we’ve given you an insider’s perspective on what it truly means to be a Membership Services Manager.

And, guess what?

It’s not just about managing members.

It’s about shaping the future of membership services, one member at a time.

With our comprehensive Membership Services Manager job description template and real-world examples, you’re all set to make your move.

But why stop there?

Dive deeper with our job description generator. It’s your next step to creating precise job listings or honing your resume to perfection.

Remember:

Every member interaction is a part of the bigger picture.

Let’s shape that future. Together.

How to Become a Membership Services Manager (Complete Guide)

Rare Roles: Unusual Jobs That Are Hard to Believe

Aspire Higher: The Most Prestigious Careers in the Marketplace

Workplace Wonders: The Jobs That Are the Talk of the Town

Fun-Filled Careers: Jobs That Prove Work Can Be a Blast