Mortgage Sales Manager Job Description [Updated for 2025]

In the ever-evolving real estate market, the role of a Mortgage Sales Manager is crucial.

As financial landscapes shift and change, there is a growing demand for proficient leaders who can navigate, augment, and secure our mortgage sales infrastructure.

But let’s delve deeper: What’s really expected from a Mortgage Sales Manager?

Whether you are:

• A job seeker trying to comprehend the responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the inner dynamics of mortgage sales management,

You’ve come to the right place.

Today, we present a customizable Mortgage Sales Manager job description template, designed for convenient posting on job boards or career sites.

Let’s get started.

Mortgage Sales Manager Duties and Responsibilities

Mortgage Sales Managers oversee all aspects of a mortgage lender’s sales efforts, ensuring the team meets sales and financial goals.

They also work closely with loan officers and other professionals in the mortgage industry.

Their duties and responsibilities include:

• Developing and implementing strategic sales plans to achieve company goals and objectives
• Recruiting, training, and mentoring a team of mortgage loan officers
• Monitoring the sales team’s performance to ensure targets are met
• Establishing and maintaining relationships with real estate agents, builders, financial advisors, and other referral sources to generate mortgage leads
• Providing ongoing training to sales team on mortgage products, underwriting guidelines, and loan processes
• Overseeing the application process to ensure accuracy, completeness, and compliance with all company and regulatory guidelines
• Resolving customer complaints and concerns in a timely and satisfactory manner
• Creating reports and presentations on sales metrics, conversion rates, and other key performance indicators
• Staying current on changes in the mortgage and real estate industry, including regulatory changes and market trends
• Maintaining strict adherence to all company policies and procedures, as well as federal and state regulations related to mortgage lending

 

Mortgage Sales Manager Job Description Template

Job Brief

We are searching for an experienced and dedicated Mortgage Sales Manager to join our team.

The Mortgage Sales Manager will be responsible for developing key growth sales strategies, tactics and action plans.

The role involves successful execution of these strategies to achieve financial targets, managing a sales team, forging strong relationships with clients, and understanding the market trends and situation.

 

Responsibilities

• Drive the sales process and achieve monthly and annual sales targets.
• Set team targets and motivate team members to meet or surpass targets.
• Develop sales team through training, coaching, performance management, and mentorship.
• Identify and target sales leads and develop strategies to convert these leads into clients.
• Build and maintain relationships with clients and key industry contacts.
• Monitor market trends and competitor activity.
• Collaborate with the marketing team to develop lead generation plans.
• Ensure compliance with regulatory standards and company policies.

 

Qualifications

• Proven work experience as a Mortgage Sales Manager or similar role in Sales.
• Demonstrated track record of meeting/exceeding goals as a Sales Manager.
• Strong understanding of the mortgage industry, products, lending practices, and regulatory guidelines.
• Exceptional interpersonal and customer service skills.
• Proficiency in mortgage software systems and Microsoft Office Suite.
• Excellent leadership and team management skills.
• Bachelor’s degree in Business Administration, Finance, or relevant field.

 

Benefits

• 401(k) and Retirement plan
• Health, Dental and Vision insurance
• Paid time off
• Training and development opportunities
• Performance bonuses

 

Additional Information

• Job Title: Mortgage Sales Manager
• Work Environment: This role typically operates in a professional office environment. Some travel may be required for meetings or client consultations.
• Reporting Structure: Reports to the Sales Director or Branch Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Mortgage Sales Manager Do?

A Mortgage Sales Manager usually works for a financial institution such as a bank, credit union, or mortgage company.

Their role involves overseeing the mortgage loan process, from initial contact with the borrower to the closing of the loan.

They work closely with loan officers, underwriters, and other mortgage professionals to ensure a smooth transaction.

Mortgage Sales Managers are responsible for attracting and retaining talented mortgage sales professionals.

They provide training and mentorship to their team members, helping them to enhance their sales skills and improve their productivity.

In addition to managing their team, Mortgage Sales Managers are also tasked with developing and implementing sales strategies to meet or exceed the company’s mortgage loan sales goals.

They monitor market trends to identify new business opportunities and establish relationships with potential clients and partners.

They are also in charge of ensuring compliance with all federal, state, and local mortgage lending regulations.

They work to ensure that all mortgage loans originated by their team meet the quality standards set by the organization and adhere to all applicable laws and guidelines.

Moreover, Mortgage Sales Managers often serve as the point of contact for escalated customer issues.

They work to resolve customer complaints and concerns in a timely and satisfactory manner, ensuring a positive customer experience.

 

Mortgage Sales Manager Qualifications and Skills

A Mortgage Sales Manager must possess a combination of industry knowledge, sales acumen, and leadership skills to effectively manage a team of mortgage sales professionals, such as:

• Deep understanding of the mortgage lending industry, including knowledge of various loan products, underwriting processes, and regulatory requirements.
• Excellent sales and negotiation skills to drive business growth and meet or exceed sales targets.
• Strong leadership abilities to recruit, train, mentor, and supervise a team of mortgage loan officers.
• Exceptional interpersonal skills to build and maintain strong relationships with customers, team members, and other key stakeholders.
• Strong communication skills to effectively convey complex mortgage concepts to clients and to communicate team goals and strategies to subordinates.
• Problem-solving abilities to address client concerns, resolve conflicts within the team, and deal with any unexpected issues that may arise in the mortgage process.
• Good organizational skills and attention to detail to manage multiple loan files, ensure compliance with lending regulations, and keep track of team performance metrics.
• Financial acumen to assess clients’ creditworthiness, analyze financial statements, and provide sound mortgage advice.

 

Mortgage Sales Manager Experience Requirements

Mortgage Sales Managers typically require a minimum of 5-7 years of experience in the mortgage industry, with a clear understanding of loan origination, underwriting, and closing procedures.

They should have a proven track record in sales, with a substantial part of this experience focused on selling mortgage products.

Prior experience as a Mortgage Loan Officer or a similar role is often required, as this provides a solid foundation of the sales process, client relationship management, and knowledge of different mortgage products.

Some organizations may prefer candidates who have already held managerial or supervisory roles, demonstrating their ability to lead a team, strategize sales plans, and meet organizational goals.

Candidates with more than 10 years of experience in the mortgage industry, with several years in a leadership role, are usually considered for senior-level Mortgage Sales Manager positions.

These professionals have extensive industry knowledge, excellent sales records, and advanced leadership skills.

Continued education and relevant certifications such as Certified Mortgage Banker (CMB) can also be valuable in increasing their professional credibility and expertise.

 

Mortgage Sales Manager Education and Training Requirements

Mortgage Sales Managers typically have a bachelor’s degree in finance, business administration, or a related field.

They should have a deep understanding of the mortgage industry, including loan processing, underwriting, and closing procedures.

This knowledge is often acquired through direct experience in the mortgage industry, which is why many Mortgage Sales Managers start their careers as loan officers or mortgage loan processors.

Most companies require Mortgage Sales Managers to be licensed in accordance with the Nationwide Mortgage Licensing System and Registry (NMLS).

To become licensed, individuals must complete pre-licensure education, pass an exam, and meet other state-specific requirements.

While not always required, many Mortgage Sales Managers also pursue advanced degrees, such as a Master’s in Business Administration (MBA), to enhance their leadership and strategic planning skills.

Continuing education is key in this role due to the regularly changing laws and regulations in the mortgage industry.

As such, many successful Mortgage Sales Managers participate in ongoing training courses, workshops, and seminars.

Lastly, excellent communication, customer service skills, and a strong sales background are typically required for this role.

These skills are often developed and honed through years of experience in sales and customer-facing roles.

 

Mortgage Sales Manager Salary Expectations

A Mortgage Sales Manager can expect to earn an average salary of $92,874 (USD) per year.

However, the actual income may differ based on factors such as years of experience, the location of the job, and the specific policies of the employing company.

 

Mortgage Sales Manager Job Description FAQs

What qualifications does a Mortgage Sales Manager need?

A Mortgage Sales Manager generally needs a Bachelor’s degree in finance, economics, business administration, or a related field.

Additionally, they should have a minimum of five years’ experience in mortgage sales, with a couple of years in a leadership role.

Knowledge of mortgage loan products, underwriting standards, and regulatory requirements is essential.

Some employers may also require licensing under the National Mortgage Licensing System (NMLS).

 

What skills are important for a Mortgage Sales Manager?

A Mortgage Sales Manager should possess strong leadership and managerial skills, including the ability to motivate and coach a team.

They should also have excellent interpersonal and communication skills to interact with clients, staff, and other stakeholders.

Additionally, they need strong analytical skills to evaluate market trends and sales data.

Understanding of mortgage loan products and the ability to explain them clearly to customers is also crucial.

 

What are the daily duties of a Mortgage Sales Manager?

A Mortgage Sales Manager typically oversees the daily operations of the mortgage sales team, including coaching and training staff, setting sales targets, and tracking performance.

They develop and implement effective sales strategies and work closely with the underwriting and processing teams to ensure smooth loan processes.

They also build relationships with real estate agents and other potential referral sources.

 

What qualities make a good Mortgage Sales Manager?

A good Mortgage Sales Manager is highly driven and motivated, with a keen focus on achieving sales targets.

They should have excellent leadership abilities, including the capacity to inspire and motivate their team.

They should be able to make sound decisions under pressure and solve problems effectively.

A customer-oriented approach and the ability to build strong relationships with clients and partners are also crucial.

 

Is it challenging to hire a Mortgage Sales Manager?

Hiring a Mortgage Sales Manager can be challenging as it requires finding a candidate with a unique blend of skills, including sales expertise, leadership abilities, and in-depth knowledge of the mortgage industry.

In addition, due to the regulatory nature of the industry, finding candidates with the necessary licenses or the willingness to acquire them can add to the challenge.

However, offering competitive remuneration and clear career progression opportunities can attract high-quality candidates.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intriguing world of being a mortgage sales manager.

And here’s the deal:

It’s not just about selling mortgages.

It’s about shaping financial futures, one mortgage deal at a time.

With our comprehensive mortgage sales manager job description template and real-world examples, you’re all prepared to make your move.

But why stop there?

Venture further with our job description generator. It’s your next step to meticulously-crafted job listings or polishing your resume to perfection.

Remember:

Every mortgage deal is a piece of someone’s dream home.

Let’s shape those financial futures. Together.

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