Network Operations Center Technician Job Description [Updated for 2025]

In the era of connectivity, the demand for Network Operations Center (NOC) Technicians is steadily increasing.

As technology progresses, the need for skilled individuals who can manage, maintain, and protect our network infrastructure escalates.

But let’s dive deeper: What’s truly expected from a NOC Technician?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager defining the perfect candidate,
• Or simply fascinated by the dynamics of network operations,

You’ve come to the right place.

Today, we present a customizable NOC Technician job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Network Operations Center Technician Duties and Responsibilities

Network Operations Center Technicians are responsible for monitoring critical network elements and engaging in proactive systems monitoring and network support.

They are the first line of defense in keeping networks running efficiently.

Their duties and responsibilities include:

• Monitor multiple networks and systems for any unusual activities or failures
• Identify, diagnose, and resolve network problems quickly
• Perform regular checks and routine surveillance of network systems
• Provide technical support to other teams or clients, as required
• Maintain detailed and up-to-date records of network status and activities
• Coordinate and execute routine maintenance and system upgrades
• Communicate effectively with network engineers and other IT professionals to ensure efficient operation of the network
• Use network management tools to discover, map and maintain the network
• Participate in the development and implementation of network security procedures
• Provide reports on network operation status, project progress, and risk assessment

 

Network Operations Center Technician Job Description Template

Job Brief

We are searching for a detail-oriented and dedicated Network Operations Center Technician to monitor and manage our network systems.

The successful candidate will be responsible for identifying network incidents, troubleshooting issues, performing equipment upgrades, and maintaining a detailed report of all activities.

Our ideal candidate has a solid understanding of network protocols, an excellent problem-solving ability, and a high level of technical expertise.

They should be able to work well under pressure and have the capacity to handle multiple tasks.

 

Responsibilities

• Monitor and manage the network operations center systems and servers.
• Identify and diagnose complex networking issues.
• Perform network maintenance and system upgrades including service packs, patches, hotfixes and security configurations.
• Document all network set-ups, issues, and resolutions.
• Communicate with stakeholders during critical events.
• Perform routine checks and preventative maintenance on network equipment.
• Coordinate with vendors for installation of new services.
• Ensure compliance with network security policies and procedures.
• Provide technical assistance to other teams.
• Participate in on-call support rotation.

 

Qualifications

• Proven experience as a Network Operations Center Technician or relevant position.
• Solid understanding of network protocols (e.g. IP, TCP, OSPF, BGP).
• Hands-on experience with diagnostic, monitoring and troubleshooting tools.
• Strong ability to diagnose server or network alerts, events or issues.
• Good understanding of network security practices.
• Outstanding communication skills.
• Ability to work flexible shifts.
• Associates degree in Computer Science, Information Technology or related field (or equivalent experience).
• Certifications such as Network+, CCNA, CCNP are a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunities for professional growth

 

Additional Information

• Job Title: Network Operations Center Technician
• Work Environment: This role requires work in a network operations center. Some remote work may be possible.
• Reporting Structure: Reports to the Network Operations Center Manager.
• Salary: Salary is based on candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $80,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Network Operations Center Technician Do?

Network Operations Center Technicians, or NOC Technicians, typically work within the telecommunications or IT industries, often for service providers and large companies with extensive internal networks.

They are responsible for monitoring and maintaining an organization’s network systems to ensure they run efficiently.

This includes monitoring network activity and performance, troubleshooting and resolving network issues, and performing routine updates and maintenance.

NOC Technicians are the first line of defense against network anomalies and outages.

They use various tools and systems to identify and diagnose problems that may impact network performance, such as server issues, network congestion, or security breaches.

They also collaborate with other IT staff members, such as Network Engineers and System Administrators, to implement and manage network infrastructure changes.

Additionally, NOC Technicians often have a role in disaster recovery efforts, helping to restore normal network operations after a major system failure or outage.

Their role is critical in ensuring the smooth operation of business processes, as network downtime can lead to significant productivity and financial losses.

 

Network Operations Center Technician Qualifications and Skills

A proficient Network Operations Center (NOC) Technician should possess the skills and qualifications that align with your job description, such as:

• Technical expertise in network systems, including LAN/WAN technologies, TCP/IP and VOIP, to ensure optimal network performance
• Strong troubleshooting and diagnostic skills to identify, investigate and rectify network issues swiftly and effectively
• Proficiency in using network monitoring and management tools to manage network devices and maintain network security
• Excellent analytical skills to evaluate network metrics and develop strategies to enhance network performance and reliability
• Effective communication skills to coordinate with team members, vendors, and other stakeholders, and to provide clear and comprehensive reports on network status
• Strong organization and multitasking skills to manage multiple tasks simultaneously and respond to network emergencies promptly
• Ability to work in rotational shifts and handle stressful situations calmly, since network operations centers function round the clock
• Detail-oriented approach to adhere to network standards and protocols, and maintain accurate documentation of network configurations, changes, and incidents
• Customer service skills to understand and respond to user issues, and ensure satisfactory resolution

 

Network Operations Center Technician Experience Requirements

Entry-level Network Operations Center (NOC) Technicians may have 1 to 2 years of experience, often gained through an internship or part-time role in network operations, systems administration, or a related field.

They may also have experience from a technical or vocational school where they learned about computer systems, networking, and data communications.

Candidates with more than 2 years of experience often further develop their technical skills and knowledge in entry-level NOC Technician roles.

This experience may be related to monitoring and managing network devices and systems, troubleshooting network issues, and coordinating with field engineers to fix hardware problems.

Those with more than 5 years of experience usually have an in-depth understanding of network protocols, firewalls, routers, VPN, and other network-related hardware.

They may also have leadership experience, having coordinated teams to quickly respond to network incidents and implement solutions.

Such candidates may be ready for a supervisory role within the Network Operations Center.

In addition, NOC Technicians with long-term experience often have relevant certifications such as the CCNA, CCNP, or CompTIA Network+, which validate their networking knowledge and skills.

They may also have experience with specific network monitoring tools and software.

 

Network Operations Center Technician Education and Training Requirements

Network Operations Center (NOC) Technicians usually have an associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field.

Their coursework typically includes studies in network security, computer programming, system design, and data management.

They should possess a thorough understanding of network infrastructure, IP protocols, and system monitoring tools.

Many positions may require NOC Technicians to have a certain level of work experience in network support or system administration.

This practical experience is crucial to understand real-world network issues and troubleshooting methods.

Certifications such as Network+, CCNA (Cisco Certified Network Associate), or CompTIA A+ can significantly boost a NOC Technician’s career prospects.

Some employers might even require these certifications for certain roles.

Further, a NOC Technician must have strong problem-solving abilities, excellent communication skills, and the ability to work in a team.

Continuing education and staying updated with the latest networking technologies is also important for career advancement in this field.

 

Network Operations Center Technician Salary Expectations

The average salary for a Network Operations Center Technician is $59,598 (USD) per year.

The actual earnings can vary based on the years of experience, level of education, location, and the company that employs them.

 

Network Operations Center Technician Job Description FAQs

What skills does a Network Operations Center Technician need?

Network Operations Center Technicians require a wide range of skills such as strong technical aptitude for troubleshooting and resolving network issues, understanding of network protocols, and familiarity with network hardware.

They should possess excellent problem-solving skills, attention to detail, and ability to work under pressure.

Strong communication skills are also necessary to explain technical issues to non-technical staff.

 

Do Network Operations Center Technicians need a degree?

While not always a requirement, many employers prefer Network Operations Center Technicians to hold a degree in Information Technology, Computer Science, or a related field.

In addition to a degree, certifications such as Network+ or CCNA are often desirable.

Practical experience is highly valued in this role.

 

What should you look for in a Network Operations Center Technician resume?

A Network Operations Center Technician’s resume should demonstrate a solid technical background, with experience in network troubleshooting and problem resolution.

Look for certifications relevant to network operations, such as CCNA, CompTIA Network+, or similar.

Experience in a Network Operations Center (NOC) environment, knowledge of network management systems, and familiarity with ticketing systems are also valuable.

 

What qualities make a good Network Operations Center Technician?

A good Network Operations Center Technician possesses excellent problem-solving skills and the ability to work under pressure.

They should have a detail-oriented mindset and strong technical acumen to identify and resolve network issues swiftly.

Good interpersonal and communication skills are also necessary for coordinating with different teams and explaining technical concepts in layman’s terms.

 

What are the daily duties of a Network Operations Center Technician?

A Network Operations Center Technician’s daily duties typically include monitoring and managing the organization’s networks, servers, and systems for any irregularities or failures.

They troubleshoot and resolve issues as they occur, often coordinating with other IT staff or vendors.

They also perform system updates and maintenance tasks, create reports on NOC activities, and assist in disaster recovery efforts if necessary.

 

Conclusion

And there you have it.

Today, we’ve unlocked the hidden complexities of being a Network Operations Center Technician.

And you know what?

It’s not just about monitoring network systems.

It’s about shaping the digital landscape, one network issue at a time.

With our invaluable Network Operations Center Technician job description template and real-world examples, you’re ready to start your journey.

But why stop there?

Delve further with our job description generator. It’s your next step to crafting detailed job postings or polishing your resume to perfection.

Remember:

Every network issue resolved is a step towards a seamless digital experience.

Let’s shape that digital world. Together.

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