Network Operations Manager Job Description [Updated for 2025]

In this digital era, the role of Network Operations Managers is becoming increasingly critical.

As technology advances, the demand for skilled professionals who can manage, optimize, and secure our network infrastructure is growing more urgent.

But let’s delve deeper: What exactly is required of a Network Operations Manager?

Whether you are:

• A job seeker aiming to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in exploring the dynamics of network operations management,

You’ve come to the right place.

Today, we present a customizable Network Operations Manager job description template, created for convenient posting on job boards or career sites.

Let’s dive right into it.

Network Operations Manager Duties and Responsibilities

Network Operations Managers are responsible for overseeing and coordinating network operations and maintenance to ensure stable and secure communication infrastructures.

They have a key role in managing network systems, implementing new technologies, and ensuring network security.

Their duties and responsibilities include:

• Overseeing day-to-day network operations to ensure system availability and reliability
• Designing and implementing strategic plans to ensure network capacity meets existing and future requirements
• Monitoring network performance and troubleshooting problem areas as needed
• Managing and coordinating upgrades, installations, and configuration of network systems
• Developing and enforcing policies for network security, usage, and disaster recovery
• Coordinating with vendors and third-party service providers to resolve network issues
• Establishing and managing budgets for network operations and equipment
• Training and mentoring network staff to ensure optimal network performance
• Providing regular reports on network operation and performance

 

Network Operations Manager Job Description Template

Job Brief

We are seeking a detail-oriented and strategic Network Operations Manager to oversee our company’s network operations.

Responsibilities include managing and supervising all data and voice communication networks, ensuring smooth operations, planning and implementing network security measures, and managing network performance.

Our ideal candidate has a strong understanding of network infrastructure and network hardware.

They should be able to design, implement, and manage networks to ensure they function smoothly.

 

Responsibilities

• Manage and direct all data and voice communication networks.
• Design and deploy networks in line with company objectives.
• Monitor network performance and troubleshoot problems.
• Develop network performance objectives and standards.
• Implement network security measures and manage disaster recovery operations.
• Coordinate with vendors and other IT personnel for problem resolution.
• Develop and manage budgets related to network operations.
• Prepare network status and progress reports for senior management.
• Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances.
• Manage and maintain network servers and technology tools.

 

Qualifications

• Proven work experience as a Network Operations Manager or similar role.
• Experience with LAN, WAN, WLAN, and WWAN design and implementation.
• Ability to manage and coordinate network personnel and resources.
• Excellent knowledge of network protocols, IP routing, and management methods.
• Experience with network security systems, intrusion detection systems, and data backup.
• Strong decision-making and leadership skills.
• Proficiency in network management software and tools.
• BSc degree in Computer Science, Information Systems or relevant field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Network Operations Manager
• Work Environment: Office setting with occasional travel for team meetings and vendor consultations.
• Reporting Structure: Reports to the Chief Information Officer (CIO) or Information Technology Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $80,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Network Operations Manager Do?

Network Operations Managers work in a variety of sectors where network infrastructure is vital.

This could include telecommunication companies, large corporate organizations, government agencies, and IT firms.

A primary responsibility of a Network Operations Manager is to ensure the smooth and efficient functioning of the network systems within an organization.

They oversee the operation of networks, servers, and security protocols, aiming for maximum uptime and stability.

They manage a team of network administrators and other IT professionals and collaborate with them to design, install and troubleshoot network systems.

As managers, they are also responsible for training their team, setting performance objectives, and conducting regular reviews.

Additionally, they may be tasked with strategizing and implementing upgrades to the organization’s network infrastructure and developing disaster recovery plans.

Their role often involves interacting with stakeholders to gather requirements, provide updates, and resolve any network-related issues.

They must also ensure that their organization’s network adheres to necessary compliance standards and regulations.

 

Network Operations Manager Qualifications and Skills

A proficient Network Operations Manager should possess the following skills and qualifications:

• Technical expertise to manage and maintain network infrastructure, including switches, routers, and servers.
• Strong analytical and problem-solving skills to identify and quickly resolve network issues to ensure minimal downtime and smooth operations.
• Leadership and team management skills to effectively lead the network operations team, assign tasks, and oversee project development.
• Excellent communication skills to coordinate with other departments, explain technical details to non-technical staff, and report to senior management.
• Experience with network monitoring and management tools to maintain network performance and security.
• Strong organizational skills to manage multiple projects concurrently, prioritize tasks, and meet deadlines.
• Knowledge of network protocols, firewall management, and data protection regulations to ensure secure and compliant network operations.
• Customer service skills to understand and meet user needs, ensuring optimal network performance and user satisfaction.

 

Network Operations Manager Experience Requirements

Network Operations Managers are typically required to have a bachelor’s degree in Computer Science, Information Technology, or a related field.

Ideally, they should have about 5 to 7 years of experience in Network Engineering or Network Administration before moving into a managerial role.

Entry-level candidates may gain experience through internships or part-time roles in IT departments focusing on network support, operations, or system administration.

These individuals will likely need to develop a strong understanding of network protocols, network design, and security protocols.

Those with 2 to 3 years of experience may have gained specialized skills in network management, troubleshooting network issues, and implementing network security measures.

These professionals often have roles such as Network Engineer, Network Analyst, or System Administrator.

Candidates with more than 5 years of experience are usually ready for a Network Operations Manager role.

They should have significant experience in managing and supporting large-scale network infrastructures, including experience with network hardware, software, and telecommunications services.

Additionally, those ready for a managerial role should also have some leadership experience, such as leading a network support team or managing a significant network project.

Certifications like Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE) could also be beneficial in showcasing advanced networking knowledge and skills.

 

Network Operations Manager Education and Training Requirements

A Network Operations Manager generally needs a bachelor’s degree in a field related to computer science, information technology, or telecommunications.

An in-depth understanding of networks, systems, and infrastructure operations is essential.

This includes knowledge in areas such as local area networks (LANs), wide area networks (WANs), network segments, and internet and intranet systems.

Some positions might require a master’s degree in a related field or an MBA with a concentration in information systems.

This is especially true for leadership roles within larger organizations.

Certifications like Cisco Certified Network Professional (CCNP), Microsoft Certified: Azure Administrator Associate, and CompTIA Network+ can enhance a candidate’s credentials and demonstrate expertise in specific areas of network operations.

In addition to formal education, a Network Operations Manager should have several years of experience in network administration or a related area.

Leadership experience, either as a team lead or manager, can be beneficial as this role often involves overseeing a team of network professionals.

Continuing education is also important in this role, as technology changes rapidly, and keeping up to date with the latest advancements is crucial for maintaining efficient and secure network operations.

 

Network Operations Manager Salary Expectations

A Network Operations Manager earns an average salary of $89,682 (USD) per year.

However, this figure can fluctuate based on factors such as experience, specialized skills, the size and industry of the employing company, and the cost of living in the geographical location.

 

Network Operations Manager Job Description FAQs

What are the key skills required for a Network Operations Manager?

Network Operations Managers should have excellent knowledge of network architecture and administration.

They should have strong troubleshooting skills and be able to quickly identify and resolve network problems.

They should also have strong leadership skills to manage a team of network engineers and administrators.

Other key skills include problem-solving, project management, and excellent communication skills.

 

Do Network Operations Managers need a degree?

Most Network Operations Managers typically have a bachelor’s degree in Computer Science, Information Technology or a related field.

Some organizations may prefer candidates with a master’s degree.

In addition to formal education, Network Operations Managers are often required to have several years of experience working in network administration or a related area.

 

What should you look for in a Network Operations Manager resume?

When reviewing a Network Operations Manager resume, you should look for a strong background in network administration or a related area.

This includes experience with network design and implementation, troubleshooting, and security.

You should also look for experience managing a team and overseeing large-scale IT projects.

Certifications such as Cisco Certified Network Professional (CCNP) or Certified Information Systems Security Professional (CISSP) can also be valuable.

 

What qualities make a good Network Operations Manager?

A good Network Operations Manager is highly organized and able to manage multiple projects simultaneously.

They have strong leadership skills and can effectively manage a team.

They are problem-solvers who can quickly identify and address network issues.

They also stay up-to-date on the latest technologies and trends in network administration.

 

What are the challenges in hiring a Network Operations Manager?

Hiring a Network Operations Manager can be challenging as it requires a candidate with a unique blend of technical and managerial skills.

The candidate must be highly knowledgeable about network technologies and also possess strong leadership and project management skills.

The demand for skilled Network Operations Managers is high, and there is a limited pool of qualified candidates.

Therefore, companies must offer competitive salaries and benefits to attract the best talent.

 

Conclusion

And there we have it.

Today, we’ve delved into the intricate world of a Network Operations Manager.

Surprised?

It’s not just about managing networks.

It’s about shaping the digital landscape, one network at a time.

With our comprehensive Network Operations Manager job description template and true-to-life examples, you’re ready to advance.

But why limit yourself?

Explore further with our job description generator. It’s your springboard to meticulously curated job listings or honing your resume to perfection.

Remember:

Every network is a cog in the larger digital mechanism.

Let’s shape that digital landscape. Together.

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