Network Support Engineer Job Description [Updated for 2025]

In the interconnected realm of today’s technology, the demand for Network Support Engineers has never been higher.

As technology continues to evolve, the need for skilled professionals who can design, maintain, and protect our network infrastructure grows exponentially.

But what does a Network Support Engineer’s job truly entail?

Whether you are:

• An aspiring candidate seeking to understand the intricacies of this role,
• A recruitment manager aiming to define the perfect fit,
• Or merely interested in the behind-the-scenes operation of network engineering,

You have arrived at the right place.

Today, we present a tailor-made Network Support Engineer job description template, crafted for straightforward posting on job boards or career websites.

Let’s delve right into it.

Network Support Engineer Duties and Responsibilities

Network Support Engineers are primarily responsible for maintaining and administering company’s computer networks.

Their essential duties include performing network maintenance, providing technical support and ensuring the whole network runs smoothly.

Their duties and responsibilities include:

• Installing and configuring network hardware and software
• Monitoring and maintaining computer networks and systems
• Identifying and solving any problems that arise with computer networks and systems
• Consulting with clients to specify system requirements and design solutions
• Budgeting for equipment and assembly costs
• Upgrading the network infrastructure to provide better performance and security
• Implementing and managing disaster recovery and back-up procedures to ensure data security and redundancy
• Providing network administration and technical support
• Creating network reports and documentation
• Assisting with network infrastructure design and layout

 

Network Support Engineer Job Description Template

Job Brief

We are seeking a skilled Network Support Engineer to maintain and troubleshoot our computer networks.

Your duties will include ensuring network security, installing software, setting up peripherals, and responding to tickets to troubleshoot network issues.

The ideal candidate will have a strong understanding of network infrastructure and network hardware.

Also, the candidate should be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers.

 

Responsibilities

• Maintaining and administering computer networks and related computing environments.
• Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems.
• Monitoring network performance to determine if adjustments need to be made.
• Conferring with network users about solving existing system problems.
• Operating master consoles to monitor the performance of networks and computer systems.
• Coordinating computer network access and use.
• Designing, configuring and testing networking software, computer hardware, and operating system software.

 

Qualifications

• A bachelor’s degree in computer science, information technology, or a related field.
• Previous experience in IT, security or systems support, or network administrator roles.
• Ability to work well in teams.
• Strong problem-solving skills.
• Good analytical skills.
• The ability to use logic and reasoning to identify the strengths and weaknesses of IT systems.
• A solid understanding of the organization’s mission drives their actions.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Network Support Engineer
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager or Network Administrator.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $78,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Network Support Engineer Do?

Network Support Engineers work primarily in the Information Technology (IT) sector, serving industries that rely heavily on their computer networks for their daily operations.

They may also work as independent consultants or contractors.

They work closely with other IT professionals such as System Administrators and Network Architects to maintain and enhance the stability of networks within an organization.

Their primary responsibilities include troubleshooting network issues, maintaining and improving network performance, and providing technical support to end-users.

They may also be involved in the design and implementation of new network solutions.

They regularly monitor system performance and implement strategies for improvement.

Their job involves comparing the current network performance with the organization’s expectations or set benchmarks.

Network Support Engineers also play a crucial role in ensuring the security of the network.

They may be responsible for implementing security protocols, monitoring for security breaches, and responding to cyber threats.

Their role may also extend to providing training to users on new systems and protocols, and documenting any changes made to the network infrastructure.

In a nutshell, a Network Support Engineer ensures the smooth operation of communication networks, maintains system security, and helps in optimizing the network performance for the benefit of the organization they serve.

 

Network Support Engineer Qualifications and Skills

A proficient Network Support Engineer should possess the necessary skills and qualifications that sync with your job description, these include:

• Technical knowledge of network hardware, protocols, and standards, including understanding of network topologies and devices, network management, and security principles.
• Problem-solving skills to identify, troubleshoot and resolve technical issues pertaining to network connectivity, hardware and software.
• Communication skills to interact with team members, clients and stakeholders, explaining complex network issues and solutions in a clear, non-technical manner.
• Time management and organization skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Customer service skills to interact effectively with clients, understanding their requirements and ensuring their network issues are resolved to their satisfaction.
• Teamwork skills to collaborate effectively with other IT professionals in diagnosing and resolving network problems.
• Attention to detail to ensure network systems operate flawlessly, and any issues are identified and addressed promptly.
• Knowledge of operating systems and business applications, to troubleshoot and address any compatibility issues that might arise.
• Ability to stay updated with the latest advancements in networking technology, and adapt to changes in the field.

 

Network Support Engineer Experience Requirements

Entry-level Network Support Engineers may have 1 to 2 years of experience, often gained through an internship or part-time role in network support or system administration.

This experience provides them with a strong background in network maintenance, troubleshooting, and support.

These professionals can also gain on-the-job experience in roles such as IT Support Specialist, Network Technician, System Administrator, or other IT-related roles.

Training or certification in popular networking technologies, such as CCNA or CompTIA Network+, can also be beneficial.

Candidates with more than 3 years of experience often build their technical skills and knowledge in entry-level Network Support Engineer roles, becoming adept at network design and implementation, firewall and router configuration, and network security protocols.

Those with more than 5 years of experience typically have some leadership experience under their belt.

They may be prepared for a managerial role or team-lead position, overseeing network installations, managing a team of technicians, or coordinating with other IT departments.

Such roles often require not just technical expertise, but also project management and communication skills.

Many companies may require their Network Support Engineers to hold a Bachelor’s degree in Computer Science, Information Systems, or a related field.

However, extensive work experience and technical certifications can sometimes serve as a suitable substitute.

 

Network Support Engineer Education and Training Requirements

Network Support Engineers typically require a bachelor’s degree in computer science, information systems or another related field.

Fundamental knowledge of networking protocols and hardware is essential, as well as familiarity with operating systems such as Unix, Windows and Linux.

For more advanced positions, employers may require Network Support Engineers to have a master’s degree in network administration or a similar discipline.

Certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE), or CompTIA Network+ can significantly enhance job prospects and demonstrate a candidate’s competency in specific networking technologies.

Beyond formal education and certification, these professionals need strong analytical and problem-solving skills, as they will often be tasked with troubleshooting network issues and maintaining systems to prevent future problems.

Continuing education is also important in this field, as technology and networking systems are constantly evolving.

Consequently, Network Support Engineers should be committed to ongoing learning to keep their skills and knowledge up to date.

 

Network Support Engineer Salary Expectations

A Network Support Engineer earns an average salary of $70,147 (USD) per year.

The actual salary can differ based on several factors such as the level of experience, certifications, the size and industry of the employing organization, and the location of the job.

 

Network Support Engineer Job Description FAQs

What skills does a Network Support Engineer need?

A Network Support Engineer must have strong technical skills in areas such as networking, network security, and system recovery.

They should be familiar with different operating systems and various network hardware.

Other crucial skills include problem-solving skills to troubleshoot and resolve network issues, strong communication skills to explain technical details to non-technical staff, and organizational skills to manage multiple tasks at once.

 

Do Network Support Engineers need a degree?

Most Network Support Engineer roles require a bachelor’s degree in computer science, information systems, or a related field.

However, some companies may accept candidates with an associate’s degree or professional certifications in networking, along with relevant work experience.

 

What should you look for in a Network Support Engineer resume?

When reviewing a Network Support Engineer’s resume, look for a degree in a relevant field, and certifications such as CompTIA Network+, CCNA, or CCNP.

Relevant work experience is also essential.

Check for experience in network design and implementation, troubleshooting, and network security.

Also, look for soft skills like problem-solving and communication skills.

 

What qualities make a good Network Support Engineer?

A good Network Support Engineer is analytical, with a keen eye for identifying and solving network issues.

They are patient and persistent, as network problems can often be complex and time-consuming to resolve.

Excellent communication skills are crucial, as they often need to explain technical issues to non-technical personnel.

They should also be proactive, constantly looking for ways to improve the network’s performance and security.

 

Is it difficult to hire Network Support Engineers?

The demand for Network Support Engineers is high, and finding the right candidate can be challenging.

This role requires a unique blend of technical skills, practical experience, and soft skills.

It’s important to offer competitive salaries and a supportive work environment to attract and retain top talent.

Consider working with a recruitment agency or using online job platforms to broaden your search.

 

Conclusion

And there we have it.

Today, we’ve shone a spotlight on what it truly means to be a network support engineer.

Surprise, surprise!

It’s not just about troubleshooting network problems.

It’s about shaping the digital connectivity of the future, one network issue at a time.

Armed with our handy network support engineer job description template and realistic examples, you’re ready to take the plunge.

But why put a limit there?

Go deeper with our job description generator. It’s your next step to creating precision-crafted job listings or fine-tuning your resume to the tee.

Keep in mind:

Every network connection is a part of the grand scheme of things.

Let’s connect that future. Together.

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