NGO Support Staff Job Description [Updated for 2025]

In the ever-evolving landscape of humanitarian aid, the demand for efficient NGO support staff has never been greater.

As societies continue to face myriad challenges, the need for dedicated individuals who can bolster, nurture, and champion the core operations of non-profit organizations grows ever stronger.

But what exactly is expected of an NGO support staff member?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to detail the perfect candidate profile,
• Or simply curious about the daily operations of non-profit organizations,

You’ve come to the right place.

Today, we introduce a customizable NGO support staff job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

NGO Support Staff Duties and Responsibilities

NGO Support Staff play a crucial role in ensuring the smooth running of non-profit organizations.

They assist in various operations including administration, fundraising, program implementation, and community outreach.

Their duties and responsibilities often include:

• Assisting in the planning and execution of fundraising events
• Coordinating and communicating with volunteers and staff members
• Maintaining donor databases and managing correspondence
• Providing support in the implementation of projects and programs
• Helping in the preparation of budgets and financial reports
• Keeping records of all organizational activities and transactions
• Ensuring compliance with laws and regulations pertaining to non-profit organizations
• Facilitating communication between the organization and the public or other stakeholders
• Assisting in the creation and distribution of promotional materials
• Coordinating meetings, taking minutes, and maintaining calendars

 

NGO Support Staff Job Description Template

Job Brief

We are looking for a dedicated NGO Support Staff to assist in the daily activities of our non-profit organization.

The NGO Support Staff will be responsible for coordinating projects, communicating with stakeholders, assisting in fundraising efforts and ensuring smooth operational procedures.

The ideal candidate has a passion for social causes and possesses excellent communication and organizational skills.

If you are a team player with the ability to multitask in a fast-paced environment, we would like to meet you.

 

Responsibilities

• Assist in the planning and execution of projects and initiatives
• Coordinate with team members and volunteers for various tasks
• Help in fundraising activities and the development of fundraising proposals
• Communicate effectively with stakeholders and the public
• Maintain records and documents related to projects and operations
• Provide administrative support as needed
• Manage social media platforms and website content
• Ensure compliance with laws and regulations

 

Qualifications

• Proven experience in an NGO, non-profit organization, or similar role
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Familiarity with fundraising strategies and donor relations
• Proficiency in MS Office and database management
• Knowledge of social media and website management
• Ability to work with diverse and multi-disciplinary teams
• Bachelor’s degree in social sciences, business administration, or relevant field

 

Benefits

• Health insurance
• Paid time off
• Flexible work schedule
• Opportunities for professional development
• Chance to make a positive impact in the community

 

Additional Information

• Job Title: NGO Support Staff
• Work Environment: Office setting with occasional field work. Some travel may be required for meetings and community outreach events.
• Reporting Structure: Reports to the NGO Manager or Project Coordinator.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an NGO Support Staff Do?

NGO Support Staff are integral members of non-governmental organizations (NGOs), typically working in the fields of humanitarian aid, environmental conservation, human rights, and other social issues.

Their primary role is to ensure smooth operations within the organization, which could include administrative tasks such as answering phone calls, filing paperwork, maintaining databases, and managing schedules.

They may also be responsible for coordinating between various departments within the NGO, such as finance, operations, and field teams, to ensure timely and efficient execution of projects and initiatives.

NGO Support Staff often assist in fundraising activities, such as planning and organizing events, seeking donations, and applying for grants.

They might also help in drafting and distributing newsletters and other promotional materials to keep supporters informed about the organization’s activities and achievements.

In certain cases, NGO Support Staff may also play a role in recruiting and training volunteers, managing relationships with donors and partners, and even participating in fieldwork or advocacy campaigns.

The specific duties of an NGO Support Staff can vary greatly depending on the size, mission, and needs of the organization, but the goal is always to support the NGO in making a positive impact on the communities it serves.

 

NGO Support Staff Qualifications and Skills

NGO Support Staff should have a range of skills and qualifications to effectively contribute to their organization’s mission, including:

• Strong interpersonal skills to interact effectively with beneficiaries, community members, and other staff
• Excellent communication skills to express organizational goals and tasks clearly and professionally
• Understanding of common office software to efficiently organize, document and manage information
• Organizational skills to juggle multiple tasks, set priorities, and meet deadlines
• Experience in community outreach and service, demonstrating their commitment to the organization’s mission
• Cultural sensitivity and adaptability to work in a diverse team and serve beneficiaries from varied backgrounds
• Problem-solving skills to handle unexpected challenges and come up with effective solutions
• Ability to work under pressure, responding to urgent situations or crisis with patience and resilience

 

NGO Support Staff Experience Requirements

Entry-level NGO Support Staff often have up to 1 year of experience, usually gained through volunteering or internships with non-profit organizations, community outreach programs, or similar environments.

This experience can also be in roles like Program Assistant, Volunteer Coordinator, or Fundraising Assistant, offering hands-on exposure to social work and community service.

Candidates with 2 to 3 years of experience usually have a deeper understanding of the functioning of non-profit organizations and have often worked in roles such as Project Coordinator, Community Outreach Officer or similar.

They are also typically well-versed in donor relations, grant writing, and event planning.

Those with more than 4 years of experience often have a track record of successful project management, fundraising campaigns, and team coordination.

They may also have experience in strategic planning, policy making, and oversight of major projects or initiatives.

This level of experience could potentially qualify them for senior roles within the NGO Support Staff spectrum.

In addition to the mentioned experiences, understanding of legal regulations related to non-profit operations, excellent communication skills and cultural sensitivity are highly valued in this sector.

 

NGO Support Staff Education and Training Requirements

NGO Support Staff typically have a minimum of a high school diploma or equivalent, although many positions require a bachelor’s degree in a relevant field such as social work, international relations, or business administration.

They are also required to have excellent communication and interpersonal skills, as they often act as the point of communication between the organization and its stakeholders.

Additional training in project management, grant writing, and non-profit administration can be beneficial.

Some roles might require knowledge of a specific subject area, depending on the focus of the NGO.

For example, a support staff position at an environmental NGO may require a background in environmental science.

Certain positions may require proficiency in multiple languages, especially if the NGO operates on an international scale.

While not always required, earning a master’s degree in non-profit management, social work, or a related field can improve career prospects and indicate a candidate’s dedication to the sector.

Many NGO support staff also undergo regular training and professional development courses to stay updated with the latest trends and developments in non-profit management and administration.

 

NGO Support Staff Salary Expectations

The average salary for an NGO Support Staff is $34,000 (USD) per year.

However, the actual earnings can vary significantly based on the size and funding of the organization, the individual’s role within the organization, and the geographical location.

Experience and educational background may also influence the salary.

 

NGO Support Staff Job Description FAQs

What skills are needed for an NGO Support Staff?

NGO Support Staff require a variety of skills.

Strong communication and interpersonal skills are paramount, as they often interact with volunteers, donors, and beneficiaries.

They should have excellent organizational skills, as they may be involved in planning and coordinating various activities.

Basic computer skills are also necessary, including proficiency in word processing and spreadsheet software.

Cultural sensitivity and understanding, especially if working in international NGOs, can be invaluable.

 

Do NGO Support Staff need a degree?

While a degree is not always required, having one can be beneficial depending on the nature of the role within the NGO.

Degrees in social work, international relations, or other related fields could be beneficial.

However, relevant experience and a demonstrated commitment to the mission of the NGO are typically more important.

 

What should you look for in an NGO Support Staff resume?

When reviewing an NGO Support Staff resume, look for experience working in a nonprofit or volunteer setting, as this demonstrates a commitment to service and an understanding of how nonprofits operate.

Skills such as project management, grant writing, volunteer coordination, or fundraising could be beneficial.

Fluency in multiple languages can also be a big advantage, especially for international NGOs.

 

What qualities make a good NGO Support Staff?

A good NGO Support Staff is passionate about the mission of the organization and is dedicated to supporting its work.

They are reliable, flexible, and able to work well in a team.

They have excellent problem-solving skills and are able to handle a variety of tasks in a fast-paced environment.

They are also empathetic, culturally sensitive, and respectful.

 

Is it difficult to hire NGO Support Staff?

Hiring for NGO Support Staff can be challenging due to the unique nature of the nonprofit sector.

It requires finding individuals who are not only qualified and skilled, but also deeply committed to the organization’s mission.

However, NGOs often attract passionate individuals who are eager to make a difference, which can make the process rewarding.

 

Conclusion

There you have it.

Today, we’ve unveiled the true essence of being an NGO support staff.

Surprise, surprise?

It’s not just about administrative duties.

It’s about crafting a better world, one task at a time.

With our comprehensive NGO support staff job description template and real-world examples, you’re ready to take your next step.

But why limit yourself?

Dig deeper with our job description generator. It’s your key to creating precise job listings or honing your resume to perfection.

Remember:

Every task contributes to a larger mission.

Let’s shape that better world. Together.

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