NOC Technician Job Description [Updated for 2025]

In the era of constant digital evolution, the importance of Network Operations Center (NOC) Technicians has never been greater.

As technology progresses, the demand for capable individuals who can monitor, manage, and secure our digital networks grows significantly.

But let’s delve deeper: What is truly expected from a NOC Technician?

Whether you are:

A job seeker trying to understand the core responsibilities of this role,
A hiring manager outlining the ideal candidate,
Or simply intrigued by the intricate world of network operations,

You’ve come to the right place.

Today, we present a customizable NOC Technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Contents show

NOC Technician Duties and Responsibilities

NOC Technicians, also known as Network Operations Center Technicians, are responsible for monitoring and controlling the company’s network system and servers.

Their main role is to ensure the smooth running and efficiency of the networks and systems to minimize downtime.

NOC Technician’s duties and responsibilities often include:

Monitoring the operation and security of all computer networks and systems
Responding to service outages and interruptions
Performing network maintenance, system upgrades, and other necessary tasks
Troubleshooting network issues and outages
Creating and maintaining comprehensive documentation of all essential systems and networks
Communicating with third-party vendors and technicians for additional support
Installing, configuring, and supporting network equipment and systems
Ensuring the smooth running and efficiency of VoIP, Video Conferencing and other telecommunication systems
Testing and evaluating network systems to eliminate problems and make improvements
Creating and implementing network security measures

NOC Technician Job Description Template

Job Brief

We are seeking a detail-oriented and highly skilled NOC (Network Operations Center) Technician to monitor and control our computer systems and networks.

As a NOC Technician, you will be responsible for troubleshooting and resolving any IT issues, installing and configuring hardware and software, and supporting the roll-out of new applications.

Our ideal candidate is proficient in managing network infrastructure and adept at using network management tools.

Ultimately, the role of the NOC Technician is to ensure the smooth running of our networks to provide maximum performance and availability for our users.

Responsibilities

Monitor network performance and ensure system availability and reliability
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
Monitor system resource utilization, trending, and capacity planning
Provide Level-2/3 support and troubleshooting to resolve issues
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Collaborate with network architects on network optimization

Qualifications

Proven hands-on network engineering experience
CCNP or higher (CCIE and/or CISSP highly valued)
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Hands-on experience with monitoring, network diagnostic and network analytics tools
University degree in Computer Science or a related subject

Benefits

401(k)
Health insurance
Dental insurance
Retirement plan
Paid time off
Professional development opportunities

Additional Information

Job Title: NOC Technician
Work Environment: This role operates in a professional office environment and routinely uses standard office equipment. Some travel may be required for system installations or troubleshooting.
Reporting Structure: Reports to the Network Operations Center Manager.
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $68,973 minimum to $112,003 maximum
Location: [City, State] (specify the location or indicate if remote)
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a NOC Technician Do?

NOC Technicians, or Network Operations Center Technicians, are responsible for monitoring and maintaining networks and servers for businesses and organizations.

They work in a central location, typically a data center, where they monitor network activity, troubleshoot network problems, and ensure the smooth operation of the network infrastructure.

Their job involves identifying and resolving technical issues, performing regular system checks, and carrying out maintenance and upgrades as needed.

NOC Technicians also help in mitigating network outages and perform system recovery.

They communicate with field engineers to resolve complex network issues and work closely with network administrators to optimize the network.

In addition, they create and maintain network documentation and reports, and may also be responsible for training junior staff members.

Their primary goal is to ensure the integrity and high availability of the network infrastructure of the organization they are working for, ensuring maximum performance and availability for their users, customers, or clients.

NOC Technician Qualifications and Skills

NOC Technicians use a combination of technical skills, soft skills, and industry knowledge to manage, maintain, and troubleshoot network operations, including:

Strong technical skills to understand, manage, and troubleshoot network operations, systems, and infrastructure.
Analytical and problem-solving skills to identify and resolve network issues quickly and effectively.
Exceptional attention to detail to monitor network systems and detect anomalies or potential issues.
Excellent communication skills to relay complex technical information to non-technical team members and clients.
Ability to work effectively under pressure and in fast-paced environments to ensure the continuous operation of network systems.
Teamwork and interpersonal skills to collaborate with other IT professionals to improve network performance and security.
Understanding and knowledge of network protocols, software, and hardware tools used in NOC environments.
Ability to manage time and prioritize tasks effectively to deal with multiple issues concurrently.

NOC Technician Experience Requirements

Entry-level NOC Technician candidates typically have 1 to 2 years of experience, which may be obtained through internships or part-time roles in network operations or related IT fields.

They may also gain practical experience by holding positions such as IT Support Specialist, Network Administrator, or System Administrator.

Candidates with 3 to 5 years of experience typically have a solid understanding of network protocols, configuration, and troubleshooting.

They often have experience with various network monitoring tools and systems and may have some background in resolving network-related issues.

Those with more than 5 years of experience in network operations are usually seasoned professionals.

They may have experience leading teams or managing projects and are often well-versed in advanced network troubleshooting, network infrastructure design, and strategic planning.

Such individuals are typically ready for senior or managerial positions within the network operations center.

In addition to these experience levels, industry certifications like CCNA, CCNP, or CompTIA Network+ can also be beneficial and may sometimes be required.

NOC Technician Education and Training Requirements

NOC Technicians, or Network Operations Center Technicians, generally need to have an associate’s or bachelor’s degree in a field related to computer science, information technology or telecommunications.

Courses in these degree programs typically cover topics such as network security, computer programming, system administration, and networking principles.

An understanding of these areas is crucial as NOC Technicians are responsible for monitoring, troubleshooting and maintaining network systems.

In addition to a degree, some employers may prefer NOC Technicians to have professional certifications.

These certifications, such as Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), or CompTIA Network+, demonstrate a technician’s competence and proficiency in various aspects of network management.

Furthermore, to excel in this role, NOC Technicians should have practical experience with network systems.

This can be gained through internships, cooperative education programs, or entry-level job positions in network operations centers.

Lastly, due to the rapidly evolving nature of technology, NOC Technicians should be committed to lifelong learning.

This includes staying current with the latest technological advancements and network security trends.

Optional higher level degrees or specialized certifications can indicate a candidate’s potential for leadership and their commitment to ongoing professional development.

NOC Technician Salary Expectations

A Network Operations Center (NOC) Technician earns an average of $59,770 (USD) per year.

The actual salary can vary greatly based on specialization within the field, years of experience, level of education, and geographic location.

NOC Technician Job Description FAQs

What skills does a NOC Technician need?

NOC Technicians need to have strong technical skills, including knowledge of network operations, system configurations, and server maintenance.

They should have good troubleshooting abilities to diagnose and resolve network problems.

Proficiency with network monitoring tools and understanding of IT protocols is also essential.

Additionally, they should have excellent communication and reporting skills to coordinate with other IT professionals and inform them about network status.

Do NOC Technicians need a degree?

While it’s not always necessary, a bachelor’s degree in computer science, information technology, or a related field can be beneficial for a NOC Technician.

Some employers may also accept an associate’s degree or relevant certifications.

Practical experience in network operations or a similar field is often required.

What should you look for in a NOC Technician resume?

When reviewing a NOC Technician resume, look for experience with network operations and system configurations.

Knowledge of network monitoring tools and IT protocols is crucial.

Certifications such as Network+, CCNA, or CCNP can be advantageous.

Also, check for strong problem-solving skills and the ability to communicate effectively, as these are vital for this role.

What qualities make a good NOC Technician?

A good NOC Technician is detail-oriented and possesses strong analytical skills to diagnose and resolve network issues accurately.

They should be able to work under pressure and manage multiple tasks simultaneously as network issues often need immediate attention.

They should have excellent communication skills to explain technical details to non-technical personnel.

A good NOC Technician should also be a team player as they often have to work in collaboration with other IT professionals.

How demanding is the job of a NOC Technician?

The job of a NOC Technician can be quite demanding as they need to monitor and maintain network systems 24/7 to ensure smooth operations.

This might require working in shifts, during holidays, or on weekends.

They also need to be on call to handle any network emergencies that might occur.

Despite the challenges, it can be a rewarding job for those who enjoy problem-solving and working with technology.

Conclusion

And there you have it.

Today, we’ve illuminated the intricate details of the role of a NOC Technician.

Surprise!

It’s not just about resolving network issues.

It’s about safeguarding the digital lifeline of an organization, one network ticket at a time.

Utilize our reliable NOC Technician job description template and real-life examples, and you’re ready to make your next career move.

But why limit yourself?

Explore further with our job description generator. It’s your stepping stone to meticulously-crafted job listings or refining your resume to stand out.

Remember:

Every network issue resolved is a step towards a more seamless digital experience.

Let’s secure that digital future. Together.

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