Non-Emergency Medical Transport Driver Job Description [Updated for 2025]

In the world of healthcare, the role of Non-Emergency Medical Transport Drivers is gaining increasing importance.

As the demand for accessible healthcare services grows, so does the call for skilled professionals who can provide reliable and safe transportation for patients.

But let’s delve deeper: What’s truly expected from a Non-Emergency Medical Transport Driver?

Whether you are:

• A job seeker eager to understand the nuances of this role,
• A hiring manager designing the perfect candidate profile,
• Or simply curious about the responsibilities of a non-emergency medical transport driver,

You’ve landed in the right place.

Today, we present a tailor-made Non-Emergency Medical Transport Driver job description template, crafted for effortless posting on job boards or career sites.

Let’s dive right into it.

Non-Emergency Medical Transport Driver Duties and Responsibilities

Non-Emergency Medical Transport Drivers play a critical role in healthcare by providing transportation for patients who are unable to travel on their own due to health conditions.

These drivers operate specially equipped vehicles, ensuring passengers’ comfort and safety during their journey to and from medical appointments or procedures.

Non-Emergency Medical Transport Drivers are expected to perform the following duties and responsibilities:

• Transport patients to and from medical appointments or facilities in a timely and safe manner
• Assist patients with boarding and exiting the vehicle, including the use of wheelchair lifts when necessary
• Ensure the comfort of the patients during transport by adjusting vehicle settings or providing assistance as needed
• Adhere to all traffic and safety regulations
• Maintain an up-to-date knowledge of common medical conditions and appropriate response protocols
• Keep accurate records of patient transport details, including times, destinations, and any incidents during transport
• Maintain vehicle cleanliness and ensure it is well-stocked with necessary supplies
• Perform routine vehicle inspections to ensure functionality and safety
• Provide excellent customer service and establish positive relationships with patients, their families, and medical staff

 

Non-Emergency Medical Transport Driver Job Description Template

Job Brief

We are seeking a dependable and professional Non-Emergency Medical Transport Driver to join our team.

The primary responsibility will be to transport patients to and from medical facilities and their homes in a safe and timely manner.

The ideal candidate should have excellent interpersonal skills to interact with patients, medical staff, and family members.

A clean driving record and knowledge of health and safety regulations related to patient transportation are essential for this role.

 

Responsibilities

• Transport patients to and from medical facilities and home in a comfortable, safe and timely manner.
• Maintain a clean and healthy environment inside the vehicle.
• Assist patients in boarding and alighting from the vehicle.
• Ensure that the patient’s medical equipment, such as wheelchairs or stretchers, is safely secured in the vehicle.
• Adhere to all traffic and safety regulations.
• Monitor and report vehicle maintenance needs.
• Complete documentation, such as logs, mileage, or patient care reports, accurately and timely.
• Communicate with dispatchers to receive and understand call data and customer feedback.
• Respond to emergencies or unforeseen delays and adjust routes as needed.

 

Qualifications

• Valid driver’s license with a clean driving record.
• Previous experience as a professional driver, preferably in the healthcare industry.
• Ability to operate patient transportation equipment.
• Excellent interpersonal and communication skills.
• High level of physical fitness and ability to lift heavy loads.
• Basic knowledge of first aid and CPR is a plus.
• Completion of a defensive driving course may be required.
• High school diploma or equivalent.

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Non-Emergency Medical Transport Driver
• Work Environment: This job involves driving for long periods and lifting heavy loads. Shifts can include nights, weekends, and holidays.
• Reporting Structure: Reports to the Transportation Supervisor or Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $28,000 minimum to $40,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Non-Emergency Medical Transport Driver Do?

Non-Emergency Medical Transport Drivers primarily work for healthcare institutions or transport service companies, facilitating the transport of individuals who require medical assistance but are not in a critical or emergency condition.

These drivers are responsible for safely transporting patients from their homes to medical facilities such as hospitals, clinics, nursing homes, or physical therapy centers.

These patients might include the elderly, individuals with physical disabilities, or people recovering from surgeries or illnesses who need assistance in moving around.

Their duties also involve ensuring the comfort of the passengers throughout the journey.

This may include helping them in and out of the vehicle, assisting with the use of medical equipment such as wheelchairs or walkers, or providing emotional support and reassurance.

Non-Emergency Medical Transport Drivers are also tasked with maintaining the cleanliness and orderliness of their vehicles.

They ensure that all necessary medical equipment is available, in working condition, and properly stored.

Lastly, they often have to communicate with healthcare professionals and family members about the patients’ condition, pick-up times, and any special requirements.

 

Non-Emergency Medical Transport Driver Qualifications and Skills

A professional Non-Emergency Medical Transport Driver should have the skills and qualifications that are required to ensure the safe and efficient transportation of patients, such as:

• Possession of a valid driver’s license and a clean driving record to ensure the safety of patients during transport.
• Knowledge of basic first aid and CPR, as well as any other specialized medical training that may be required to assist passengers in need.
• Physical fitness and strength to assist patients with mobility issues, including the ability to lift or move patients as necessary.
• Strong time management skills to ensure punctuality and adherence to schedules, while also effectively managing unexpected delays or changes.
• Excellent interpersonal and communication skills to interact effectively with patients, medical staff, and family members, providing comfort and reassurance to patients during transport.
• Knowledge of the local area and ability to use GPS or other navigation tools to ensure efficient and timely transport.
• Ability to maintain calm and make sound decisions during potentially stressful or challenging situations.
• Understanding of patient confidentiality laws and commitment to maintaining patient privacy and dignity at all times.

 

Non-Emergency Medical Transport Driver Experience Requirements

Non-Emergency Medical Transport Drivers typically require a high school diploma and a valid driver’s license.

Before being hired, they might need to successfully complete a defensive driving course and potentially a specific course for driving ambulances or other non-emergency medical vehicles.

For entry-level positions, candidates may need between 6 months to 1 year of professional driving experience, preferably in a customer service or healthcare-related role.

This experience could be gained through roles such as a taxi driver, bus driver, or delivery driver.

Non-Emergency Medical Transport Drivers with more than 2 years of experience have usually honed their skills in patient interaction, adherence to safety regulations, and understanding of basic first aid procedures.

Such experienced drivers often have a proven track record of punctuality, safe driving, and handling vehicles equipped with wheelchair lifts or other accessibility devices.

Those with over 5 years of experience often take on additional responsibilities, such as training new drivers, performing basic vehicle maintenance tasks, or assisting with scheduling and dispatch.

These seasoned drivers may also have advanced first aid training and CPR certification, along with experience in handling more complex non-emergency medical situations.

 

Non-Emergency Medical Transport Driver Education and Training Requirements

Non-Emergency Medical Transport Drivers generally require a high school diploma or equivalent.

They must also have a valid state driver’s license, and often, employers require a Commercial Driver’s License (CDL).

Several states necessitate that Non-Emergency Medical Transport Drivers complete a specialized training program that includes education on safety procedures, patient care, and relevant equipment use.

In addition, these drivers must be certified in cardiopulmonary resuscitation (CPR) and first aid.

Some states may also require drivers to pass a physical examination to ensure they can safely assist patients in and out of the vehicle.

To keep their skills up-to-date, many drivers pursue additional training in patient care and transportation safety.

Experience in customer service or healthcare fields can be beneficial, as the role involves direct interaction with patients.

Driver’s record should be clean, and a background check is often required to ensure the safety and trust of the patients in their care.

 

Non-Emergency Medical Transport Driver Salary Expectations

The average wage for a Non-Emergency Medical Transport Driver is approximately $14.35 (USD) per hour.

However, this salary can fluctuate based on factors such as the driver’s experience, the location of employment, and the specific company they work for.

 

Non-Emergency Medical Transport Driver Job Description FAQs

What skills does a Non-Emergency Medical Transport Driver need?

Non-Emergency Medical Transport Drivers should possess excellent driving skills, along with a clean driving record.

They should have good communication and interpersonal skills to interact effectively with patients and medical professionals.

Basic knowledge of vehicle maintenance and safe transportation practices, as well as first aid and emergency response skills, are also essential.

 

Do Non-Emergency Medical Transport Drivers need any specific qualifications?

While no specific degree is required, Non-Emergency Medical Transport Drivers should have a valid driver’s license and usually need to pass a background check.

Some states require these drivers to obtain a special endorsement on their driver’s license.

A CPR certification can also be beneficial as it showcases ability to handle medical emergencies.

 

What should you look for in a Non-Emergency Medical Transport Driver resume?

A Non-Emergency Medical Transport Driver resume should highlight a clean driving record, experience in patient transport or similar roles, and any relevant certifications such as CPR.

Look for evidence of strong time management, communication skills, and a customer-focused attitude.

Familiarity with basic vehicle maintenance and repair can also be a plus.

 

What qualities make a good Non-Emergency Medical Transport Driver?

A good Non-Emergency Medical Transport Driver is patient, compassionate, and understanding, as they often interact with individuals who are unwell or have mobility issues.

They should be punctual and reliable, since patients depend on them for timely transportation to their appointments.

Good physical health is also important, as the job often involves assisting patients in and out of the vehicle.

 

Is it difficult to hire Non-Emergency Medical Transport Drivers?

Hiring Non-Emergency Medical Transport Drivers can be challenging due to the need for clean driving records, certain certifications, and the ability to work with a variety of patients.

However, offering competitive pay and benefits, flexible schedules, and ongoing training opportunities can attract qualified candidates to your job openings.

 

Conclusion

So there you have it.

Today, we’ve unveiled the real essence of being a Non-Emergency Medical Transport Driver.

Surprised?

It’s not just about driving.

It’s about providing a lifeline of care, one trip at a time.

With our detailed Non-Emergency Medical Transport Driver job description template and real-world examples, you’re ready to take the next step.

But why limit yourself?

Explore more with our job description generator. It’s your go-to resource for precision-crafted job listings or for refining your resume to perfection.

Remember:

Each journey is a part of a bigger mission.

Let’s drive that mission. Together.

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