Online Personal Shopper Job Description [Updated for 2025]

In the digital age, the demand for online personal shoppers has rapidly increased.

E-commerce keeps evolving, and with each advancement, the need for skilled professionals who can curate, personalize, and enhance our online shopping experience escalates.

But let’s delve deeper: What’s truly expected from an online personal shopper?

Whether you are:

• A job seeker trying to understand the essence of this role,
• A hiring manager outlining the perfect candidate,
• Or simply intrigued by the dynamics of online personal shopping,

You’ve come to the right place.

Today, we present a customizable online personal shopper job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Online Personal Shopper Duties and Responsibilities

Online Personal Shoppers offer personalized shopping services to clients, mainly through online platforms.

Their primary goal is to help clients find and purchase products that meet their specific needs, tastes, and budget.

The duties and responsibilities of an Online Personal Shopper include:

• Conducting consultations with clients to understand their shopping needs, preferences, and budget
• Researching and keeping up-to-date with the latest product trends, styles, and availability
• Identifying, selecting, and suggesting products or services that meet the client’s requirements
• Navigating online shopping platforms and websites to find and purchase products
• Coordinating delivery or pickup of purchased items
• Providing excellent customer service, including handling customer inquiries and resolving issues
• Building and maintaining relationships with clients to encourage repeat business
• Reviewing and providing feedback on products and services
• Maintaining records of purchases, client preferences, and interactions

 

Online Personal Shopper Job Description Template

Job Brief

We are looking for a detail-oriented and fashion-savvy Online Personal Shopper to enhance our customers’ shopping experience.

The Online Personal Shopper will be responsible for understanding client preferences, recommending suitable products, and ensuring items are prepared and delivered in a timely manner.

Candidates should have excellent communication skills, a keen eye for fashion trends, and a deep understanding of customer service.

Previous experience in a similar role is highly desirable.

 

Responsibilities

• Communicate with clients to understand their personal style, budget, and preferences
• Select items that align with clients’ needs and tastes
• Prepare and package orders for delivery, ensuring items are in perfect condition
• Stay updated on current fashion trends and product availability
• Provide excellent customer service, addressing and resolving any issues promptly
• Maintain accurate and detailed client records
• Handle returns and exchanges on behalf of clients
• Ensure confidentiality of clients’ personal information

 

Qualifications

• Previous experience in retail or as a personal shopper
• Excellent understanding of fashion trends and styles
• Strong communication and interpersonal skills
• Ability to handle multiple clients and meet deadlines
• Good organizational and time-management skills
• High school diploma or equivalent; Bachelor’s degree in Fashion Merchandising or a related field is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Employee discount

 

Additional Information

• Job Title: Online Personal Shopper
• Work Environment: This role primarily operates in a remote setting with occasional visits to stores for product selection and quality checks.
• Reporting Structure: Reports to the E-commerce Manager.
• Salary: Compensation is based on experience and qualifications, along with commission on sales.
• Pay Range: $30,000 minimum to $50,000 maximum plus commission
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Online Personal Shopper Do?

An Online Personal Shopper assists clients in making online purchases that suit their personal style, needs and budget.

They work through various online platforms, including retail websites, online stores, and sometimes social media platforms.

Their main responsibility is to source, select, and purchase items for their clients based on their individual preferences.

These items can range from fashion products and accessories to household items, electronics, and even groceries.

Online Personal Shoppers are expected to have a keen eye for detail, a good understanding of the client’s taste, and thorough knowledge about current trends and market offerings.

They also need to be aware of return and exchange policies of online platforms.

They communicate with clients to understand their needs, preferences, and budget.

Based on this information, they research and propose suitable products or outfits, often creating a digital portfolio or lookbook for the client to review.

They’re also responsible for keeping an eye out for discounts, deals or sales to help their clients save money.

In addition, they may assist in tracking shipments and ensuring the items reach the clients on time.

For fashion-related purchases, they often provide style advice, help clients update their wardrobe for different seasons, and suggest ways to mix and match pieces to create new looks.

In this case, they also need to stay updated with the latest fashion trends and understand various body types and skin tones to make the most appropriate choices.

Overall, an Online Personal Shopper provides a convenient and personalized shopping experience for clients who may not have the time, knowledge or inclination to shop for themselves online.

 

Online Personal Shopper Qualifications and Skills

An Online Personal Shopper should have the skills and qualifications that align with the job role, such as:

• Excellent understanding of current fashion trends, styles, and designers to offer clients appropriate clothing and accessory suggestions.
• Strong interpersonal and communication skills to effectively interact with clients and understand their personal style, preferences, and shopping needs.
• Superior customer service skills to build and maintain long-term relationships with clients, ensuring their satisfaction and loyalty.
• Attention to detail to ensure all items chosen meet the client’s specific requests and standards of quality.
• Time management skills to successfully meet client deadlines and manage multiple client accounts simultaneously.
• Proficiency with online shopping platforms and familiarity with a wide range of clothing and accessory brands.
• Problem-solving skills to address issues or challenges that may arise during the shopping process, such as unavailable items or unsatisfied clients.
• Aesthetic creativity to put together unique outfits and styles that align with the client’s personal style and occasion needs.
• Ability to work within a budget, finding high-quality items that fit within the client’s financial constraints.

 

Online Personal Shopper Experience Requirements

Online personal shoppers should ideally have at least 1-2 years of experience in a retail environment, customer service, or a related field, possibly acquired from part-time roles, internships, or even volunteering.

Experience in e-commerce platforms or online retail is often valued, helping them better understand the dynamics of online shopping.

Having a background in fashion, design, or a related field can also be beneficial, as it provides the necessary understanding of style trends, outfit coordination, and customer preferences.

Candidates with 3-5 years of experience in the field, often have honed their skills in personal styling, online retailing, and customer relationship management.

They might have also developed their personal clientele and refined their ability to cater to a wide range of customer preferences and needs.

Those with over 5 years of experience, often possess a deep understanding of style trends, brands, and customer psychology.

They may also have gained leadership experience, managing teams or training new personal shoppers, and can be considered for managerial or team-lead positions.

 

Online Personal Shopper Education and Training Requirements

An Online Personal Shopper typically has a high school diploma or equivalent education, with some positions requiring a bachelor’s degree in fashion, marketing or a related field.

They must have a solid understanding of the retail industry and current fashion trends.

Additionally, they need to be familiar with various online shopping platforms and tools.

Personal Shoppers often have previous experience in retail, sales, or customer service.

This experience helps them to understand customer needs and preferences, and to provide personalized shopping advice.

Training in visual merchandising or fashion styling can also be beneficial, but is not typically required.

However, having this training can showcase a candidate’s dedication to fashion and personal shopping, and it may provide them with additional skills that are useful in their role.

Some Online Personal Shoppers may pursue certification programs, such as Certified Professional Personal Shopper (CPPS) or Certified Image Consultant (CIC).

These certifications can help them to stand out in the field, and they demonstrate a commitment to ongoing learning and professional development.

Good communication and interpersonal skills are also crucial for this role, as Online Personal Shoppers often interact directly with customers.

Therefore, training or experience in customer service can be very beneficial.

 

Online Personal Shopper Salary Expectations

An Online Personal Shopper typically earns an average salary of $30,000 to $60,000 (USD) per year.

The actual earnings can vary based on the level of experience, skills, geographical location, and the employing organization.

Some may also earn commissions based on the value of goods they sell, potentially increasing their overall income.

 

Online Personal Shopper Job Description FAQs

What skills does an online personal shopper need?

An online personal shopper needs excellent communication and interpersonal skills to understand their clients’ needs and preferences.

They should have a strong knowledge of fashion trends, as well as a keen eye for details.

Additionally, they need to have good decision-making abilities, problem-solving skills, and organization to manage different clients and shopping tasks simultaneously.

 

Do online personal shoppers need a degree?

Online personal shoppers do not necessarily need a degree, but a background in fashion, retail, or a related field can be advantageous.

Certification courses in personal shopping or fashion styling can also be beneficial.

The most important thing is to have a deep understanding of the fashion market, brands, and current trends.

 

What should you look for in an online personal shopper resume?

Look for experience in fashion retail or personal shopping, a good sense of style, and an understanding of various fashion trends.

Also, pay attention to their communication skills, as they will be interacting with clients regularly.

Experience with customer service or sales can also be a plus.

References from previous clients or employers can provide valuable insight into their reliability and efficiency.

 

What qualities make a good online personal shopper?

A good online personal shopper is passionate about fashion and is always updated with the latest trends.

They should be able to understand and anticipate clients’ needs and preferences.

They should have good communication and interpersonal skills, as they will be interacting with clients regularly.

Good organizational and time management skills are also essential, as they might have to handle multiple clients at once.

 

What are the challenges in hiring an online personal shopper?

Finding an online personal shopper with a good fashion sense, who is also reliable, dedicated, and possesses exceptional communication skills can be a challenge.

Additionally, as this is a relatively new field, there might not be many applicants with extensive experience in online personal shopping.

Therefore, hiring managers may need to be willing to provide training or consider candidates with related experience, such as in retail or fashion.

 

Conclusion

So, there we are.

Today, we’ve shed light on what it truly entails to be an online personal shopper.

Surprise, surprise.

It’s not just about browsing and buying.

It’s about curating personalized styles, one outfit at a time.

With our comprehensive online personal shopper job description template and real-life examples, you’re ready to jump right in.

But why not go the extra mile?

Explore further with our job description generator. It’s your go-to tool for crafting precise listings or polishing your resume to perfection.

Remember:

Every outfit you curate is part of a larger fashion statement.

Let’s create that statement. Together.

How to Become an Online Personal Shopper (Complete Guide)

Glide Through Your Workday: Low-Stress Jobs You’ll Love

AI’s Labor Leap: The Jobs It Will Transform Next

Outsmarting AI: Careers That Are Safely Human

Financial Freedom: The High-Paying Jobs That Can Elevate Your Lifestyle!