Operations Control Center Coordinator Job Description [Updated for 2025]

In the dynamic world of operations control, the role of Operations Control Center Coordinator has taken center stage.

As business operations grow complex, the demand for proficient individuals who can supervise, manage, and ensure the smooth functioning of control centers increases.

But let’s delve deeper: What does the role of an Operations Control Center Coordinator truly entail?

Whether you are:

• A job seeker attempting to understand the complexities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the intricate world of operations control,

You’re in the right place.

Today, we present a customizable Operations Control Center Coordinator job description template, crafted for easy posting on job boards or career sites.

Let’s get straight to it.

Operations Control Center Coordinator Duties and Responsibilities

Operations Control Center Coordinators manage daily operations in a control center setting.

They monitor, coordinate, and supervise the activities and processes of a company to ensure efficiency and proper execution.

They are also responsible for ensuring that all relevant procedures, rules and regulations are adhered to.

Their duties and responsibilities include:

• Monitoring and managing operational activities to ensure they are executed as planned
• Coordinating with different departments to ensure all functions are working in harmony
• Implementing and enforcing company policies, rules and regulations
• Identifying and resolving operational problems to prevent potential issues
• Preparing and presenting regular reports on operational performance
• Conducting regular inspections to ensure adherence to safety and quality standards
• Overseeing staff training and development initiatives to enhance skills and performance
• Responding to emergencies promptly and implementing effective solutions
• Managing relationships with external partners and stakeholders

 

Operations Control Center Coordinator Job Description Template

Job Brief

We are in search of a dedicated Operations Control Center Coordinator to monitor and control the operations of our control center.

The duties include overseeing system performance, coordinating with various departments, responding to emergencies, and preparing reports.

The ideal candidate is a natural problem solver, has excellent communication skills, and a deep understanding of control center operations.

 

Responsibilities

• Oversee and manage daily control center operations
• Coordinate with various departments to ensure smooth operations
• Monitor system performance and respond to system emergencies
• Provide regular updates and reports to management
• Develop and implement operational procedures and guidelines
• Ensure compliance with regulations and internal policies
• Participate in training and development sessions to improve job knowledge
• Assist in troubleshooting issues and provide solutions
• Perform any additional duties as required by the company

 

Qualifications

• Proven experience in a control center or similar role
• Strong understanding of control center operations and procedures
• Excellent communication and coordination skills
• Ability to handle stressful situations and make decisions quickly
• Experience with computer systems and software used in control centers
• Detail-oriented with strong analytical skills
• High school diploma is required. A degree in a related field is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Operations Control Center Coordinator
• Work Environment: This role requires working in a control center environment which may operate 24/7. May require working outside of normal business hours including nights, weekends, and holidays.
• Reporting Structure: Reports to the Operations Manager or as per company hierarchy.
• Salary: Compensation is based on candidate’s experience and qualifications, as well as market and business considerations.
• Pay Range: Depends on experience and qualifications.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: Our company is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Interested candidates are requested to submit their resume along with a cover letter outlining their qualifications and experience to [email address or application portal].

 

What Does an Operations Control Center Coordinator Do?

Operations Control Center Coordinators usually work in industries such as aviation, manufacturing, or logistics, where they are responsible for ensuring smooth and efficient operations.

They monitor and control daily operations within the organization, ensuring all processes are carried out according to plan and any deviations are addressed promptly.

This may include overseeing production schedules, logistics activities, or flight operations, depending on the industry.

Operations Control Center Coordinators also play a key role in communicating with different departments and teams within the organization.

They ensure that relevant information is passed to the appropriate parties and that any issues are resolved quickly.

Part of their role involves problem-solving and decision making, especially in situations where unexpected issues arise.

They need to quickly analyze the situation, make decisions on the best course of action, and implement the necessary changes.

They also assist in the development and implementation of operational policies and procedures, ensuring they adhere to industry standards and regulations.

They may also be involved in staff training, ensuring that all team members understand and follow the company’s operational procedures.

They are responsible for maintaining a safe and healthy work environment, ensuring all safety protocols are followed and any potential hazards are addressed promptly.

In summary, an Operations Control Center Coordinator is crucial for the smooth running of an organization’s operations, ensuring efficiency, safety, and adherence to standards and procedures.

 

Operations Control Center Coordinator Qualifications and Skills

The role of an Operations Control Center Coordinator involves overseeing daily operations, managing teams, and ensuring smooth workflow.

The ideal candidate will possess the following qualifications and skills:

• Strong organizational skills to efficiently manage and prioritize multiple tasks in a fast-paced environment.
• Excellent problem-solving abilities to quickly identify and resolve operational issues and disruptions.
• Strong interpersonal skills to effectively interact with team members, superiors, and subordinates.
• Proficiency in technical aspects, including working knowledge of operations control center software, data analysis tools, and database management.
• Strong communication skills to relay important information, instructions, and decisions clearly and effectively to the team and management.
• Leadership skills to motivate, guide and manage a diverse team towards achieving operational goals.
• Attention to detail to monitor system operations and detect any discrepancies or irregularities.
• Ability to work under pressure and make critical decisions in a timely manner.

 

Operations Control Center Coordinator Experience Requirements

Entry-level candidates for the Operations Control Center Coordinator role may have 1 to 2 years of experience, often garnered through internships or part-time roles in operations management or related fields.

These candidates can gain hands-on experience in roles such as Operations Assistant, Logistics Coordinator, or other operation-related roles.

Candidates who have more than 3 years of experience often develop their operational skills and knowledge in entry-level Operations Coordinator or Operations Analyst roles.

At this stage, they are expected to have a solid grasp of operational processes and policies, as well as exhibit strong problem-solving, communication and organizational skills.

Those with more than 5 years of experience may have some leadership experience and can handle supervisory duties, making them suitable for a managerial role within the Operations Control Center.

They are often expected to have demonstrated the ability to manage complex operations and coordinate with various departments effectively.

Some companies may also require their Operations Control Center Coordinators to have specific industry knowledge or certifications such as Lean Six Sigma or Certified Supply Chain Professional (CSCP) depending on the nature of operations they will be managing.

 

Operations Control Center Coordinator Education and Training Requirements

Operations Control Center Coordinators often have a bachelor’s degree in operations management, business administration, logistics or a related field.

They need to have a strong understanding of logistics, supply chain management, and operational planning.

Experience in project management can also be beneficial.

Depending on the industry, some positions may require Operations Control Center Coordinators to have specific certifications such as Certified in Production and Inventory Management (CPIM) or Certified Supply Chain Professional (CSCP).

Some positions may also require a master’s degree in business administration (MBA) or operations management for higher-level coordinator roles.

Understanding and experience with specific software, such as Microsoft Excel, enterprise resource planning (ERP) systems, or logistics software, can also be required.

Continuing professional development through advanced courses in logistics, operations, and supply chain management can enhance a candidate’s skills and knowledge in the field.

The role often requires strong communication and leadership skills, which can be demonstrated through prior work experience and further developed through relevant trainings and courses.

 

Operations Control Center Coordinator Salary Expectations

An Operations Control Center Coordinator can expect to earn an average salary of $52,694 (USD) per year.

However, the salary can fluctuate based on factors such as experience, qualifications, and the location of the job.

The industry of employment can also significantly impact the salary.

 

Operations Control Center Coordinator Job Description FAQs

What skills does an Operations Control Center Coordinator need?

Operations Control Center Coordinators should have excellent communication and organizational skills.

They are expected to be detail-oriented and have the ability to multitask.

Strong problem-solving abilities and stress management skills are essential given the nature of their role.

They should also possess technical competencies and have a good understanding of operational procedures, safety protocols, and data analysis.

 

Do Operations Control Center Coordinators need a degree?

Typically, Operations Control Center Coordinators are required to have at least a bachelor’s degree in business administration, operations management, or a related field.

However, experience in operations or logistics may sometimes be considered in lieu of a degree.

Many employers prefer candidates with prior experience in an operations control center or similar environment.

 

What should you look for in an Operations Control Center Coordinator resume?

Look for solid experience in operations control, logistics, or a related field.

This could include roles in which the applicant had to coordinate large-scale operations, handle multiple tasks, and make decisions under pressure.

Proficiency in relevant software and tools, like data analysis tools or project management software, is a plus.

Certifications in operations management or related disciplines could also be beneficial.

 

What qualities make a good Operations Control Center Coordinator?

A good Operations Control Center Coordinator is decisive, proactive, and able to think on their feet.

They should be capable of handling high-stress situations and making rapid decisions to ensure smooth operation.

Excellent communication skills are also important, as they will be coordinating with various teams and departments.

They should also be adaptable and able to handle unexpected changes or emergencies.

 

What are the daily duties of an Operations Control Center Coordinator?

Daily duties may vary depending on the industry, but typically they monitor operations, manage staff, make sure that all operations are on schedule, and handle any issues that arise.

They may also be responsible for analyzing operational data, implementing safety protocols, and developing plans to improve efficiency.

Coordinating with various departments and communicating updates or changes in plans is also a key part of their role.

 

Conclusion

There you have it.

We’ve now revealed the true essence of being an Operations Control Center Coordinator.

Surprise, surprise!

It’s not all about managing schedules or coordinating tasks.

It’s about orchestrating the smooth running of operations, one process at a time.

Armed with our go-to Operations Control Center Coordinator job description template and real-world examples, you’re ready to take the next step.

But why limit yourself?

Dig further with our job description generator. It’s your ultimate weapon for creating precise job listings or refining your resume to perfection.

Keep in mind:

Every process you manage is a piece of a larger operation.

Let’s ensure seamless operations. Together.

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