Order Fulfillment Coordinator Job Description [Updated for 2025]

In the modern business landscape, the role of Order Fulfillment Coordinators is increasingly crucial.

As e-commerce advances and customer expectations evolve, there is a growing demand for proficient professionals who can efficiently manage, streamline, and oversee our order fulfillment processes.

But let’s dive deeper: What’s truly expected from an Order Fulfillment Coordinator?

Whether you are:

• A job seeker trying to comprehend the scope of this position,
• A hiring manager crafting the profile of the perfect candidate,
• Or simply curious about the intricate dynamics of order fulfillment,

You’re in the right place.

Today, we present a customizable Order Fulfillment Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Order Fulfillment Coordinator Duties and Responsibilities

Order Fulfillment Coordinators oversee all aspects of order processing, from receipt of order to delivery of goods, ensuring efficiency and accuracy throughout the entire process.

They primarily liaise between sales, warehouse and shipping teams to ensure all orders are processed and delivered on time.

Their duties and responsibilities include:

• Receiving and processing orders from sales team or directly from customers
• Coordinating with warehouse and shipping teams to arrange for the packing and shipping of orders
• Ensuring accuracy of order details such as product type, quantity, and shipping address
• Tracking and monitoring the status of orders and providing updates to customers
• Handling customer inquiries regarding order status, shipping details, or product information
• Addressing and resolving any issues or discrepancies related to orders
• Maintaining records of orders, inventory levels, and shipping details
• Identifying and implementing strategies to improve order fulfillment processes and efficiency
• Assisting in inventory management and notifying relevant departments when restocking is needed

 

Order Fulfillment Coordinator Job Description Template

Job Brief

We are seeking an organized and detail-oriented Order Fulfillment Coordinator to manage our product orders, from processing customer orders, to coordinating with our warehouse team for packing and shipping.

The role involves reviewing and validating customer purchase orders, ensuring stock availability, and coordinating with logistics providers to arrange timely and accurate deliveries.

Ultimately, the role of the Order Fulfillment Coordinator is to ensure customer satisfaction by delivering products on time and resolving any issues related to orders.

 

Responsibilities

• Process and validate customer orders against inventory availability.
• Coordinate with the warehouse team for order packing and shipping.
• Communicate with logistics providers to schedule pickups and deliveries.
• Maintain updated records of orders, invoices, and shipment information.
• Address customer inquiries, resolve issues, and provide updates on orders.
• Review and implement operational changes for process improvement.
• Prepare regular reports on order status for management review.

 

Qualifications

• Proven experience as an Order Fulfillment Coordinator, Order Processor, or similar role in supply chain.
• Strong knowledge of supply chain and inventory management systems.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Good communication and customer service skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• High school diploma; additional qualifications in supply chain or logistics is a plus.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Order Fulfillment Coordinator
• Work Environment: Office and warehouse setting. Some travel may be required for vendor meetings or site visits.
• Reporting Structure: Reports to the Supply Chain Manager or Operations Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Order Fulfillment Coordinator Do?

Order Fulfillment Coordinators primarily work in warehouses, distribution centers, or companies involved in shipping and receiving goods.

They can also work for e-commerce businesses that ship products directly to consumers.

Their main responsibility is to ensure that all orders are processed accurately and shipped promptly.

They oversee all stages of order processing, from the initial receipt of the order, through packing, shipping, and final delivery.

Order Fulfillment Coordinators manage and track inventory levels to ensure that products are always in stock.

They often use inventory management software to keep accurate records of each product’s availability.

They also liaise with shipping companies and courier services to arrange pick-ups and deliveries, ensure the timely delivery of products, and handle any issues that may arise during the shipping process.

Order Fulfillment Coordinators often work closely with customer service representatives to update customers on the status of their orders, resolve any delivery issues, and ensure customer satisfaction.

They may also be responsible for coordinating with suppliers, purchasing departments, and other internal departments to ensure the smooth operation of the order fulfillment process.

 

Order Fulfillment Coordinator Qualifications and Skills

An Order Fulfillment Coordinator requires a specific set of skills and qualifications to effectively oversee and manage the order fulfillment process, including:

• Organizational skills to keep track of multiple orders, prioritize tasks and ensure timely delivery of products.
• Strong communication skills to interact with various stakeholders, including suppliers, delivery personnel, and customers.
• Detail-oriented nature to accurately process orders and spot any potential errors or discrepancies.
• Customer service skills to handle any customer inquiries or issues related to their orders and provide updates on delivery status.
• Problem-solving abilities to quickly address and resolve any issues that may arise during the order fulfillment process.
• Proficiency in inventory management software or order processing systems to efficiently process and track orders.
• Time management skills to ensure that all orders are processed, packed, and shipped in a timely manner.
• Ability to work under pressure and meet tight deadlines without compromising on quality of service.

 

Order Fulfillment Coordinator Experience Requirements

Entry-level candidates for an Order Fulfillment Coordinator role may have 1 to 2 years of experience, usually gained through internships or part-time roles in logistics, inventory management, or customer service.

It’s not uncommon for these professionals to start their careers in roles such as Warehouse Assistant, Inventory Clerk, or Customer Service Representative, giving them hands-on experience in the order fulfillment process.

Candidates with more than 3 years of experience often develop their skills and knowledge in entry-level Order Fulfillment or Supply Chain roles.

They possess a detailed understanding of logistics systems, inventory management, and customer service.

Those with more than 5 years of experience typically have supervisory or team lead experience, and are equipped to handle higher-level responsibilities, such as overseeing the entire order fulfillment process, managing a team, or handling complex customer service issues.

 

Order Fulfillment Coordinator Education and Training Requirements

An Order Fulfillment Coordinator usually requires a high school diploma or equivalent education as a minimum requirement.

They should possess excellent organizational and communication skills, as well as the ability to multitask.

Prior experience in customer service or logistics can be beneficial.

Many companies offer on-the-job training for this role, which may involve learning to use specialized software for order tracking, inventory management and shipping coordination.

A bachelor’s degree in business administration, supply chain management or a related field can be an advantage for career advancement in this role.

It’s also beneficial for an Order Fulfillment Coordinator to have knowledge of logistics and warehouse operations.

Certifications in areas like logistics management, supply chain management, or inventory control could also be beneficial.

Although not required, proficiency in a foreign language could be an asset if the job involves dealing with international orders.

Continued learning through workshops, seminars, or further education is encouraged to stay updated with the latest practices and technologies in order fulfillment.

 

Order Fulfillment Coordinator Salary Expectations

An Order Fulfillment Coordinator earns an average salary of $40,577 (USD) per year.

The actual earnings may depend on various factors including years of experience, location, and the size and industry of the employing company.

 

Order Fulfillment Coordinator Job Description FAQs

What skills does an Order Fulfillment Coordinator need?

Order Fulfillment Coordinators need excellent organizational and multi-tasking skills, as they often manage multiple orders and tasks simultaneously.

They also require strong communication skills, both written and verbal, for interacting with customers, suppliers, and other team members.

Attention to detail is crucial in this role, as they are responsible for ensuring orders are accurately processed and shipped.

 

Do Order Fulfillment Coordinators need a degree?

Not necessarily.

While a bachelor’s degree in business, logistics, supply chain management, or a related field can be advantageous, it’s not typically required.

Most Order Fulfillment Coordinators learn their duties on the job, and many employers value practical experience in logistics or customer service more than formal education.

 

What should you look for in an Order Fulfillment Coordinator resume?

Look for previous experience in order processing, inventory management, or customer service roles, which can indicate a strong foundation for the Order Fulfillment Coordinator role.

Proficiency in relevant software such as inventory management systems or order tracking systems is also a plus.

Additionally, any evidence of strong organizational skills, attention to detail, and the ability to work under pressure will make a candidate stand out.

 

What qualities make a good Order Fulfillment Coordinator?

A good Order Fulfillment Coordinator is methodical, detail-oriented, and highly organized.

They need to have excellent problem-solving skills to address any issues that might arise during the order fulfillment process.

They should also be customer-focused, as they often handle customer inquiries and complaints about orders.

Good Order Fulfillment Coordinators are also team players who can work well with others in a fast-paced environment.

 

What are the daily duties of an Order Fulfillment Coordinator?

Daily duties of an Order Fulfillment Coordinator may include reviewing and processing orders, coordinating with warehouse staff to ensure timely and accurate order fulfillment, managing inventory levels, and addressing any customer inquiries or issues related to their order.

They may also liaise with suppliers or shipping companies, track shipments, and update customers about their order status.

 

Conclusion

So there you have it.

Today, we’ve unveiled the inner workings of an Order Fulfillment Coordinator role.

Surprising, isn’t it?

It’s not just about processing orders.

It’s about orchestrating seamless transactions, one order at a time.

With our comprehensive Order Fulfillment Coordinator job description template and real-world examples, you’re well-prepared to step into this role.

But why halt your momentum?

Advance further with our job description generator. It’s your ultimate tool for precision-crafted job listings or fine-tuning your resume to perfection.

Remember:

Every order processed is a part of the bigger business cycle.

Let’s streamline that process. Together.

How to Become an Order Fulfillment Coordinator (Complete Guide)

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