Patient Relations Coordinator Job Description [Updated for 2025]

In the ever-evolving healthcare industry, the role of a Patient Relations Coordinator has become increasingly significant.

As healthcare models continue to evolve and patient-centered care becomes a priority, the demand for dedicated professionals who can foster and manage patient relationships rises.

But let’s delve deeper: What does a Patient Relations Coordinator truly do?

Whether you are:

• A job seeker trying to understand the fundamentals of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of patient relations coordination,

You’re in the right place.

Today, we present a fully customizable Patient Relations Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Patient Relations Coordinator Duties and Responsibilities

Patient Relations Coordinators act as liaisons between patients, healthcare providers and insurance companies.

They work to ensure patients have a positive experience with healthcare services.

They have the following duties and responsibilities:

• Act as the primary point of contact for patients, handling inquiries and concerns
• Coordinate and schedule patient appointments with healthcare providers
• Communicate effectively with patients about their healthcare plans, treatments and medications
• Handle patient records confidentially, updating and organizing as necessary
• Work closely with healthcare providers and insurance companies to resolve any issues or discrepancies with patient’s care or billing
• Educate patients about their rights, responsibilities and health care costs
• Monitor patient satisfaction and implement strategies for improvement
• Ensure compliance with healthcare regulations and safety standards
• Assist in the development and implementation of patient care programs

 

Patient Relations Coordinator Job Description Template

Job Brief

We are seeking a compassionate and organized Patient Relations Coordinator to assist in managing patient care and enhancing patient satisfaction.

The Patient Relations Coordinator will be responsible for coordinating patient schedules, managing patient records, and serving as a liaison between patients and healthcare providers.

The ideal candidate will have excellent interpersonal and communication skills, a strong understanding of healthcare procedures, and the ability to handle sensitive information confidentially.

 

Responsibilities

• Scheduling patient appointments and managing patient flow
• Maintaining accurate and up-to-date patient records
• Providing assistance and information to patients about medical procedures and care plans
• Coordinating communication between patients, family members, medical staff, and administrators
• Handling patient complaints and resolving issues promptly
• Ensuring patient satisfaction by addressing needs and concerns
• Assisting with billing and insurance issues
• Adhering to all healthcare regulations and standards

 

Qualifications

• Proven work experience in a patient relations, customer service, or administrative role in a healthcare setting
• Excellent communication and interpersonal skills
• Knowledge of healthcare procedures, regulations, and best practices
• Proficiency with medical software and computer systems
• Ability to handle sensitive patient information with confidentiality
• Strong organizational and multitasking abilities
• High school diploma required; Associate’s or Bachelor’s degree in healthcare administration or related field preferred

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Patient Relations Coordinator
• Work Environment: Clinical setting. This role routinely uses standard office equipment and medical software.
• Reporting Structure: Reports to the Patient Services Manager or Office Administrator.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Patient Relations Coordinator Do?

A Patient Relations Coordinator primarily works in healthcare facilities such as hospitals, nursing homes, and clinics.

Their main responsibility is to act as a liaison between patients, their families, and the healthcare professionals providing care.

They often serve as the first point of contact for new patients, assisting them with the registration process, explaining policies and procedures, and addressing any initial concerns or queries.

One of their crucial roles is to facilitate communication between the patients and healthcare providers.

They ensure that the patients’ questions, complaints, and feedback are appropriately addressed, and that their needs are communicated to the relevant staff.

Patient Relations Coordinators also help resolve any disputes or misunderstandings between patients and healthcare providers.

They navigate complex healthcare systems, policies, and processes to advocate for the patient’s best interests.

In addition, they often assist with the patient discharge process, ensuring that patients understand their treatment plans, follow-up appointments, and medication instructions.

Patient Relations Coordinators also play a role in developing and implementing strategies to improve patient satisfaction and overall patient experience within the facility.

 

Patient Relations Coordinator Qualifications and Skills

A Patient Relations Coordinator should have skills and qualifications that meet the needs of a healthcare setting, including:

• Exceptional interpersonal and communication skills to interact effectively with patients, their families, and healthcare professionals.
• Strong organization and time management skills for scheduling appointments, managing patient records, and coordinating patient care.
• Empathy and patience to understand and manage patient concerns, complaints, or suggestions.
• Excellent customer service skills to ensure a positive experience for patients and their families, resolving any issues promptly and professionally.
• Knowledge of medical terminology, healthcare systems, and patient rights and responsibilities.
• Ability to work in a high-stress, fast-paced environment, maintaining composure and professionalism at all times.
• Problem-solving skills to effectively address and resolve patient-related issues, conflicts or misunderstandings.
• Experience in data entry and management, as well as proficiency in using healthcare software and technology.

 

Patient Relations Coordinator Experience Requirements

Entry-level Patient Relations Coordinator positions typically require at least 1 to 2 years of experience in a healthcare or administrative setting.

This experience can be gained through roles such as a Medical Receptionist, Administrative Assistant, or Patient Service Representative.

Candidates often gain valuable experience by working in a healthcare environment, such as a hospital, clinic, or physician’s office.

This allows them to learn about healthcare processes, patient communication, and administrative tasks.

Those with 3 to 5 years of experience are usually well-versed in their role, handling patient complaints and grievances, coordinating patient care, and working closely with medical staff to ensure excellent patient service.

Individuals with more than 5 years of experience may have demonstrated leadership skills and could be prepared to take on management roles within patient relations.

They might also be experienced in training and mentoring new staff members, developing patient service protocols, and implementing strategies for improving patient satisfaction.

 

Patient Relations Coordinator Education and Training Requirements

Patient Relations Coordinators typically have a bachelor’s degree in health care administration, nursing, social work, psychology or a related field.

They also need a strong background in customer service and interpersonal communication, as they are tasked with facilitating effective communication between patients, family members, and medical staff.

Having a master’s degree in health care administration or a related field can provide Patient Relations Coordinators with advanced knowledge in health care systems and leadership, but it is not typically required.

Some positions might require Patient Relations Coordinators to be licensed as a Registered Nurse or Licensed Social Worker.

Licensing requirements can vary by state.

In addition to their educational background, Patient Relations Coordinators often require several years of experience in a healthcare setting.

This experience assists in understanding the complexities and challenges faced by patients and their families.

Further, professional certifications such as Certified Patient Experience Professional (CPXP) can be beneficial.

These certifications indicate a candidate’s commitment to their role and can offer advanced training in areas like patient experience design, service excellence, and patient advocacy.

Continued education and training in areas like conflict resolution, patient rights, and health care policy can also be beneficial for Patient Relations Coordinators.

This helps them stay up-to-date with the latest best practices in their field.

 

Patient Relations Coordinator Salary Expectations

A Patient Relations Coordinator earns an average salary of $41,809 (USD) per year.

However, the actual income can vary based on factors such as experience in the healthcare sector, the location of the facility, and the size of the employing hospital or clinic.

 

Patient Relations Coordinator Job Description FAQs

What skills does a Patient Relations Coordinator need?

Patient Relations Coordinators require excellent communication and interpersonal skills to interact effectively with patients, families, and medical staff.

They should have strong organizational skills, attention to detail, and the ability to multitask.

An understanding of medical terminology, patient rights and confidentiality, and experience with problem-solving and conflict resolution are also essential.

 

Do Patient Relations Coordinators need a degree?

Most Patient Relations Coordinators have a bachelor’s degree in healthcare administration, nursing, or a related field.

Experience in healthcare, customer service, or patient advocacy is also beneficial.

Some positions may require specific certifications or licenses.

 

What should you look for in a Patient Relations Coordinator resume?

In addition to educational qualifications, look for experience in a healthcare setting, customer service, or patient advocacy.

Experience with conflict resolution, problem-solving, and organizational skills should be evident.

Familiarity with medical terminology and healthcare procedures can also be beneficial.

 

What qualities make a good Patient Relations Coordinator?

A good Patient Relations Coordinator should have excellent communication and interpersonal skills to interact with patients, their families, and medical staff.

They should be empathetic, patient, and able to handle stress well.

Strong problem-solving skills, the ability to remain calm and professional in difficult situations, and a commitment to patient rights and confidentiality are also important.

 

What are the daily duties of a Patient Relations Coordinator?

On a typical day, a Patient Relations Coordinator may respond to patient inquiries, mediate conflicts, and liaise between patients and medical staff.

They might handle patient complaints, provide information about hospital policies and procedures, and ensure patient satisfaction.

Coordinators often attend meetings, keep records of patient interactions, and work to improve hospital procedures and patient services.

 

Conclusion

And so, we’ve unveiled the true essence of being a Patient Relations Coordinator.

Surprise, surprise?

It’s not just about scheduling appointments.

It’s about building the bridge between patients and healthcare providers, one interaction at a time.

With our comprehensive Patient Relations Coordinator job description template and practical examples, you’re all set to take the next step.

But why limit yourself?

Explore further with our job description generator. It’s your ultimate tool for crafting precision-based job listings or refining your resume to precision.

Remember:

Every patient interaction is a step closer to a healthier society.

Let’s create that future. Together.

How to Become a Patient Relations Coordinator (Complete Guide)

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