Pop-Up Shop Staff Job Description [Updated for 2025]

In the ever-evolving retail industry, the role of Pop-Up Shop Staff has become increasingly significant.

As market trends shift and customer needs evolve, the demand for flexible, engaging, and efficient retail professionals is on the rise.

But what exactly does a Pop-Up Shop Staff member do?

Whether you are:

• A job seeker trying to understand the responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the dynamics of pop-up retail,

You’ve come to the right place.

Today, we introduce a customizable Pop-Up Shop Staff job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Pop-Up Shop Staff Duties and Responsibilities

Pop-Up Shop Staff perform a variety of tasks related to customer service, sales and product display.

They are required to create a unique shopping experience for customers while promoting the brand’s products and services.

The daily duties and responsibilities for Pop-Up Shop Staff include:

• Setting up and tearing down pop-up shop displays
• Keeping the pop-up shop clean, organized, and visually appealing
• Greeting customers and providing excellent customer service
• Engaging with customers and providing information about products and promotions
• Processing customer purchases and handling cash transactions
• Restocking merchandise and ensuring all items are correctly priced
• Assisting with inventory management and reporting any stock issues
• Handling customer queries and complaints in a professional manner
• Representing the brand in a positive and professional manner
• Adhering to company policies and procedures, including health and safety regulations

 

Pop-Up Shop Staff Job Description Template

Job Brief

We are seeking energetic and customer-focused Pop-Up Shop Staff to manage and run our temporary retail locations.

The Pop-Up Shop Staff will be responsible for setting up the store, managing inventory, engaging with customers, and handling the cash register.

Our ideal candidate has a knack for sales, excellent customer service skills, and the ability to quickly adapt to new product information.

Ultimately, the Pop-Up Shop Staff will ensure that our temporary retail spaces provide a memorable shopping experience, resulting in increased sales.

 

Responsibilities

• Setting up and breaking down the pop-up shop at different locations
• Maintaining a clean and organized shop that accurately reflects the brand image
• Engaging with customers and providing product information and recommendations
• Handling cash register and managing transactions
• Managing the inventory and replenishing stocks as necessary
• Attending to customer queries and complaints
• Working in collaboration with the team to meet sales targets
• Assisting with promotional events and marketing initiatives

 

Qualifications

• Proven experience in a retail or sales environment
• Strong communication and interpersonal skills
• Ability to quickly learn about new products and brands
• Excellent customer service skills
• Ability to handle cash register and manage transactions
• Physical stamina and ability to lift heavy items
• Flexibility to work weekends, evenings, and holidays
• High school diploma or equivalent

 

Benefits

• Competitive pay
• Flexible schedule
• Employee discount
• Opportunity to work with various brands and products

 

Additional Information

• Job Title: Pop-Up Shop Staff
• Work Environment: This job requires physical work, including setting up and breaking down displays, and may require travel to different locations. The role is customer-facing and requires interaction with the public.
• Reporting Structure: Reports to the Pop-Up Shop Manager or Store Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Varies depending on location and hours worked
• Location: [City, State] (specify the location or indicate if multiple locations)
• Employment Type: Part-time, Temporary
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a brief description of your experience in retail or customer service to [email address or application portal].

 

What Does a Pop-Up Shop Staff Do?

Pop-Up Shop Staff typically work for retail businesses that set up temporary, short-term stores in various locations.

They are responsible for the setup and breakdown of the shop, which includes arranging displays, stocking merchandise, and ensuring the shop’s layout is attractive and inviting.

Their duties may also include greeting and assisting customers, explaining products, making recommendations, and processing sales transactions.

They provide excellent customer service to encourage purchases and positive customer experiences.

They also handle inventory management, ensuring that all products are accounted for and restocked as necessary.

They may also be involved in promotional activities, such as social media marketing or distributing flyers, to attract customers to the pop-up shop.

In some cases, Pop-Up Shop Staff may be tasked with gathering customer feedback or conducting market research to help the business understand consumer preferences and trends.

Overall, the role requires flexibility, as the nature of pop-up shops means they might be working in different locations and sometimes outside standard retail hours.

 

Pop-Up Shop Staff Qualifications and Skills

Pop-Up Shop Staff should have a diverse set of skills and qualifications to ensure the success of the temporary retail environment, including:

• Strong customer service skills to interact with diverse customers, answering their queries and providing recommendations.
• Excellent communication skills to effectively explain and sell products, as well as to handle any customer complaints or issues.
• Good organizational skills to manage stock levels, ensure the shop is neat and tidy, and handle transactions and returns.
• Ability to adapt quickly in a fast-paced environment, as pop-up shops are often temporary and require staff to learn quickly and handle changes efficiently.
• Basic accounting and cash handling skills to manage transactions, give correct change, and balance the till at the end of the day.
• Physical stamina as the role often involves long periods of standing, arranging displays, and restocking shelves.
• Knowledge about the products being sold, with the ability to learn about new products quickly.
• Problem-solving skills to address any customer issues or unexpected problems that might arise during the operation of the pop-up shop.

 

Pop-Up Shop Staff Experience Requirements

For Pop-Up Shop Staff positions, candidates generally need to have some basic retail or customer service experience.

This could be from internships, part-time roles, or even volunteer work in a retail environment.

This experience is crucial in understanding how to interact with customers, handle transactions, and manage inventory.

Candidates with 1 to 2 years of retail experience are often considered for more responsibility within the pop-up shop such as managing restocking, handling cash, or supervising other staff.

They have demonstrated skills in customer service, sales, and problem-solving.

Those with more than 3 years of retail experience are often considered for managerial roles within the pop-up shop, especially if they have demonstrated leadership skills in their previous roles.

They may be responsible for training new staff, managing the layout and presentation of products, and driving sales strategies.

They may also need to coordinate with other entities such as the pop-up space provider and the retailer’s home office.

Additional skills that can be beneficial for pop-up shop staff include fluency in a second language, a background in visual merchandising or marketing, and experience with point-of-sale systems.

 

Pop-Up Shop Staff Education and Training Requirements

Pop-Up Shop Staff typically require a high school diploma or equivalent education.

Some employers may prefer candidates with a degree in business, marketing, retail management, or a related field, but this is not always a requirement.

Specific training in customer service and sales is highly beneficial.

This could be through previous job experience or through a formal training course.

Excellent communication and interpersonal skills are also necessary for dealing with customers.

Knowledge of the product or service being sold is crucial.

Therefore, job-specific training is often provided by employers, especially for unique or specialized products.

Experience in cash handling and operating POS (Point Of Sale) systems can be beneficial.

However, training in these areas is often provided on the job.

Finally, basic understanding of visual merchandising and stock management is a plus.

Depending upon the product or service, additional qualifications or certifications might be required.

For career progression, individuals may choose to pursue further education in retail management or a related field, or gain additional certifications in areas like customer service or sales.

 

Pop-Up Shop Staff Salary Expectations

The average wage for Pop-Up Shop Staff is around $12.75 (USD) per hour.

This figure can fluctuate depending on the specific role, the location of the pop-up shop, the duration of the shop’s operation, and the individual’s prior retail experience.

 

Pop-Up Shop Staff Job Description FAQs

What skills does a Pop-Up Shop Staff need?

Pop-Up Shop Staff should have strong communication and customer service skills, as they will often be the first point of contact for customers.

They should also have basic sales skills, be able to handle cash transactions, and have a good understanding of the products or services on offer.

Organizational skills are also important to manage stock and setup or pack down the pop-up shop efficiently.

 

Do Pop-Up Shop Staff need any specific qualifications?

Generally, pop-up shop staff don’t need any specific qualifications.

However, having a high school diploma and experience in retail or customer service can be beneficial.

Some employers might require their staff to have specific product knowledge or sales training, depending on the nature of the pop-up shop.

 

What should you look for in a Pop-Up Shop Staff resume?

When reviewing resumes for a pop-up shop staff position, look for previous experience in a retail environment, especially in temporary or pop-up shops.

Any experience with customer service, handling cash, or sales will be a plus.

Knowledge of the specific product or service you’re selling can also be a bonus.

 

What qualities make a good Pop-Up Shop Staff member?

Good pop-up shop staff are friendly, engaging, and customer-focused.

They should have the ability to quickly build rapport with customers and explain the products or services on offer effectively.

They should also be flexible and adaptable, as working in a pop-up shop can often involve working in different locations and hours.

 

How important is flexibility in a Pop-Up Shop Staff role?

Flexibility is crucial in a pop-up shop staff role as the nature of the job involves setting up and dismantling the shop in different locations.

Staff members may need to work outside of traditional business hours, including weekends and holidays, depending on the shop’s operating hours.

They must also be able to adapt to different work environments and customer demographics.

 

Conclusion

So there you have it.

Today, we’ve given you a glimpse into what it truly means to be a part of a pop-up shop staff team.

Surprise!

It’s not just about selling products.

It’s about creating memorable customer experiences, one interaction at a time.

Armed with our ultimate pop-up shop staff job description template and real-world examples, you’re ready to take the plunge.

But why stop there?

Go the extra mile with our job description generator. It’s your ideal companion for creating precision-crafted job listings or fine-tuning your resume to flawless perfection.

Remember:

Every customer interaction is a part of the bigger picture.

Let’s create those unforgettable experiences. Together.