Postal Service Worker Job Description [Updated for 2025]

In the era of quick communication, the role of Postal Service Workers is more crucial than ever.

As the world continues to adapt and innovate, the demand for diligent professionals who can ensure, expedite, and safeguard our postal system is essential.

But let’s delve deeper: What’s truly expected from a Postal Service Worker?

Whether you are:

• A job seeker looking to understand the responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the intricacies of postal service work,

You’re in the right place.

Today, we present a customizable Postal Service Worker job description template, designed for convenient posting on job boards or career sites.

Let’s delve right into it.

Postal Service Worker Duties and Responsibilities

Postal Service Workers provide an essential service to the public by ensuring mail and packages reach their intended recipients.

They perform both manual and administrative tasks related to the processing, sorting, and delivery of mail.

Postal Service Workers are primarily responsible for handling all types of mail, with daily duties and responsibilities including:

• Sorting and organizing mail for delivery in their designated routes
• Delivering mail to residences and businesses in urban and rural areas
• Collecting outgoing mail and packages from customers
• Operating various types of postal vehicles for mail delivery
• Selling postal products such as stamps and money orders
• Providing customer service, answering customer queries about postal regulations and services and providing forms for postal services
• Registering, certifying, and insuring parcels and letters
• Keeping records of deliveries and customer signatures
• Maintaining a clean and organized work environment in compliance with postal regulations

 

Postal Service Worker Job Description Template

Job Brief

We are looking for a reliable Postal Service Worker to join our team.

Your main responsibility will be to ensure our mail, parcels, and packages reach their designated recipients in a timely and accurate manner.

Postal Service Worker responsibilities include sorting and organizing mail, delivering mail to residences and businesses, selling postal products and services, and providing excellent customer service.

Our ideal candidate is punctual, reliable, and has excellent physical stamina, as the position often requires long periods of standing, walking, and lifting heavy loads.

Ultimately, the role of the Postal Service Worker is to ensure all mail and parcels are delivered correctly and on time while maintaining a high level of customer service.

 

Responsibilities

• Sort and organize mail for delivery
• Deliver mail to residences and businesses in designated areas
• Sell postal products and services
• Provide customer service in a friendly and professional manner
• Collect outgoing mail from customers
• Operate and maintain postal machinery and equipment
• Follow postal service regulations and procedures
• Maintain accurate records of deliveries
• Report any issues or incidents to supervisors

 

Qualifications

• High school diploma or GED equivalent
• Must pass the Postal Service Exam
• Physical stamina and ability to lift heavy items
• Excellent organizational skills
• Strong customer service skills
• Valid driver’s license and clean driving record
• Ability to work well under pressure and meet tight deadlines
• Experience in a mailroom or delivery position preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Uniform allowance

 

Additional Information

• Job Title: Postal Service Worker
• Work Environment: Mostly outdoors, in all types of weather conditions. Some work may be in a postal office setting.
• Reporting Structure: Reports to the Postal Service Supervisor or Postmaster.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Postal Service Worker Do?

Postal Service Workers are responsible for ensuring that mail, packages, and other postal goods reach their destinations efficiently and accurately.

They work for national or private postal services, or courier companies.

They sort, process, and deliver mail, either by hand, in postal vehicles, or in larger vehicles for high volume deliveries.

Postal Service Workers must be familiar with sorting procedures, postal rates, and postal rules and regulations.

They work closely with other postal workers in sorting facilities to ensure mail is correctly routed to its destination.

Postal Service Workers also operate various types of postal machinery, such as automated sorters, to expedite the sorting process.

In addition to sorting and delivering mail, Postal Service Workers often provide customer service, such as selling stamps, money orders, postal stationery, and more.

They may also be required to collect signatures for registered, certified, and insured mail.

Postal Service Workers work in various weather conditions and must be prepared to walk or drive for extended periods.

They also handle sensitive and confidential items, requiring a high level of trust and responsibility.

 

Postal Service Worker Qualifications and Skills

A competent postal service worker should possess the following skills and qualifications:

• Excellent communication skills to interact with customers and colleagues effectively, answer queries, and resolve issues.
• Physical stamina and strength are necessary for lifting and moving heavy mailbags, standing for long periods, and delivering mail regardless of weather conditions.
• Strong organizational skills to sort and deliver mail accurately and efficiently.
• Time management skills to ensure that mail and packages are delivered on schedule.
• Ability to use automated systems and equipment for sorting and labeling mail, selling postal products, and maintaining records.
• Detail-oriented to avoid errors in mail delivery and to handle multiple tasks simultaneously.
• Customer service skills to assist customers with their needs, handle complaints, and maintain a positive image of the postal service.
• Knowledge of basic mathematics to handle cash transactions and balance accounts.
• Safe driving skills for postal workers who deliver mail by vehicle.
• Ability to work independently as many postal workers operate alone for the majority of their shift.

 

Postal Service Worker Experience Requirements

Entry-level postal service workers, such as mail carriers or mail clerks, generally require minimal to no work experience.

A high school diploma or equivalent is usually the basic educational requirement.

However, on-the-job training is provided that can last for several weeks, depending on the specific role.

Some postal service workers may gain experience through part-time or temporary work during peak mailing or holiday seasons.

This can provide them with a basic understanding of postal operations and procedures.

Candidates with more than 2 years of experience often have enhanced knowledge of postal regulations and laws, and have developed skills in customer service, organization, and time management.

They may have also gained experience in the operation of various postal equipment.

Postal service workers with more than 5 years of experience often have a well-rounded knowledge of postal operations and have usually shown efficiency in their duties.

They are likely to have held leadership roles, like supervising lower-level staff or coordinating mail distribution, and may be ready for higher managerial positions within the postal service.

 

Postal Service Worker Education and Training Requirements

Postal Service Workers typically require a high school diploma or its equivalent.

For some positions, applicants should also have a good command of English.

To become a Postal Service Worker, individuals must pass the 473 Postal Exam, which measures their speed, accuracy, and ability to work with people and mail.

Prior experience in a customer service role can be beneficial.

However, the U.S. Postal Service provides on-the-job training, which includes workshops on postal operations and regulations, customer service, safety measures, and the handling and sorting of mail.

Though not mandatory, some Postal Service Workers may opt to take additional courses or training in customer service, communication, and time management to enhance their skills and performance.

Applicants must also possess a valid state driver’s license, have a safe driving record, and demonstrate the ability to handle large mail trucks for certain positions.

 

Postal Service Worker Salary Expectations

The average wage for a Postal Service Worker is around $52,060 (USD) per year.

However, the actual earnings can vary based on factors such as job tenure, location, and the specific branch of postal service they are employed in.

 

Postal Service Worker Job Description FAQs

What skills does a Postal Service Worker need?

Postal Service Workers should have excellent organizational skills to sort and deliver mail in a timely manner.

They need to have strong interpersonal and communication skills as they are often the face of the postal service to the public.

Physical stamina is essential as the job often involves long periods of standing, walking, or lifting heavy mail sacks.

Also, basic computer skills are necessary for using automated systems for sorting and delivering mail.

 

Do Postal Service Workers need a degree?

No, a degree is not required to become a Postal Service Worker.

However, they must have a high school diploma or equivalent and pass the Postal Service Exam.

The exam covers address checking, forms completion, coding, memory, and speed and accuracy at identifying mail distribution.

 

What should you look for in a Postal Service Worker resume?

When reviewing a Postal Service Worker resume, look for previous experience in mail handling or customer service roles.

Check for the ability to lift heavy items as the job often requires carrying heavy mail bags.

Also, ensure that the applicant has a clean driving record if the role involves driving postal vehicles.

 

What qualities make a good Postal Service Worker?

A good Postal Service Worker is patient, reliable and has strong attention to detail to ensure that mail and packages reach the correct addresses.

They have good interpersonal skills as they often interact with the public.

They also demonstrate physical stamina to stand, walk, and lift heavy items for extended periods.

 

How physically demanding is a Postal Service Worker job?

The role of a Postal Service Worker can be physically demanding.

It may involve long periods of standing, walking, and lifting heavy mail sacks or packages.

They may also need to work in various weather conditions as mail delivery is a year-round job.

Therefore, physical fitness is a key requirement for this role.

 

Conclusion

So there you have it.

We’ve just delved into the world of a postal service worker.

And guess what?

It’s not just about delivering mail.

It’s about connecting communities, one letter or parcel at a time.

With our comprehensive postal service worker job description template and real-world examples, you’re now ready to take the next step.

But why stop there?

Embark further into your career journey with our job description generator. It’s your go-to tool for crafting precision-made listings or fine-tuning your resume to perfection.

Remember:

Every letter delivered is a part of a bigger network.

Let’s bridge that distance. Together.