Residential Services Coordinator Job Description [Updated for 2025]

In the ever-evolving world of real estate, the role of a Residential Services Coordinator has become increasingly important.

As the real estate landscape continues to change and grow, there is a rising demand for skilled professionals who can efficiently manage, enhance, and ensure the smooth running of residential services.

But let’s delve deeper: What exactly does a Residential Services Coordinator do?

Whether you are:

• A job seeker attempting to understand the core responsibilities of this role,
• A hiring manager defining the perfect candidate,
• Or simply fascinated by the dynamics of residential services coordination,

You’re in the right place.

Today, we present a customizable Residential Services Coordinator job description template, created for easy posting on job boards or career sites.

Let’s dive right in.

Residential Services Coordinator Duties and Responsibilities

Residential Services Coordinators play a crucial role in coordinating and organizing various residential services and housing operations.

They are responsible for ensuring that residents have access to necessary services and coordinating with multiple parties to ensure smooth functioning of residential operations.

The duties and responsibilities of a Residential Services Coordinator include:

• Coordinating all aspects of residential services including maintenance, security, and community programs
• Communicating with residents to understand their needs and concerns
• Working with other staff members to plan and implement residential programs and activities
• Handling administrative tasks such as maintaining records, preparing reports, and managing budgets
• Serving as the main point of contact for residents and addressing any issues or concerns
• Ensuring compliance with housing regulations and policies
• Coordinating with maintenance staff to ensure timely repairs and upkeep of residential properties
• Assisting in the move-in and move-out process, including conducting property inspections and handling related paperwork
• Providing orientation to new residents about the facilities and services available
• Resolving conflicts among residents and maintaining a harmonious living environment

 

Residential Services Coordinator Job Description Template

Job Brief

We are looking for a dedicated Residential Services Coordinator to assist with the day-to-day operations of our residential properties.

The Coordinator will oversee the general maintenance and management of the properties, addressing residents’ needs, and coordinating relevant services.

Ideal candidates have a background in property management, excellent communication and organizational skills, and a commitment to providing excellent service to residents.

The primary goal is to ensure our residents’ satisfaction and comfort while maintaining high standards of property maintenance and administration.

 

Responsibilities

• Coordinate maintenance and repairs to ensure a safe and comfortable living environment for residents.
• Provide timely response to residents’ needs and complaints.
• Develop and implement community programs and events to enhance resident engagement.
• Manage lease renewals and coordinate new resident move-ins and existing resident move-outs.
• Maintain records of resident interactions and rental agreements.
• Work with property management to develop budgets and spending plans.
• Ensure properties adhere to local, state, and federal regulations and property standards.
• Communicate effectively with residents, families, staff, vendors and the public.
• Conduct regular inspections of the property to identify and resolve issues.

 

Qualifications

• Proven work experience in residential property management or similar role.
• Excellent verbal and written communication skills.
• Knowledge of property maintenance and property management laws and regulations.
• Strong organizational and planning skills.
• Proficiency in MS Office and property management software.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; Bachelor’s degree preferred.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Residential Services Coordinator
• Work Environment: Office setting within a residential complex. Some weekend and evening work may be required.
• Reporting Structure: Reports to the Property Manager or Residential Services Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Residential Services Coordinator Do?

A Residential Services Coordinator typically works for property management companies, residential complexes, or social service agencies.

They play a vital role in coordinating and providing a variety of services to residents to enhance their living experience.

This includes handling tenant inquiries, addressing complaints, and coordinating maintenance and repairs.

They often work closely with property managers, maintenance staff, and other professionals to ensure that all residential properties are maintained to a high standard.

They are also responsible for conducting inspections of the property, coordinating move-ins and move-outs, and ensuring the enforcement of property rules and regulations.

Residential Services Coordinators may also organize community programs and events to foster a sense of community among residents.

In social service settings, they might provide resources and referrals to residents, helping them access services such as healthcare, job training, or financial counseling.

They might also advocate on behalf of residents, working to resolve any issues or conflicts that arise.

Overall, the Residential Services Coordinator is focused on enhancing the quality of life for residents and ensuring a safe and well-maintained living environment.

 

Residential Services Coordinator Qualifications and Skills

A Residential Services Coordinator should possess a blend of interpersonal, administrative, and problem-solving skills to successfully perform the job.

These may include:

• Interpersonal skills to interact effectively with a diverse group of residents, visitors, and staff members.
• Strong organizational skills to manage, plan, and coordinate residential services, activities, and events.
• Excellent communication skills to address inquiries, resolve concerns and complaints, provide detailed information about services and regulations, and maintain a clear line of communication with all parties involved.
• Problem-solving skills to identify, evaluate, and efficiently resolve any residential issues or conflicts.
• Awareness of health and safety regulations and the ability to ensure that these standards are met within the residential facility.
• Administrative skills to perform tasks such as scheduling, budgeting, record keeping, and report preparation.
• Adept at using basic computer applications and software related to management and scheduling.
• Experience in customer service and conflict resolution to ensure a harmonious living environment for all residents.

 

Residential Services Coordinator Experience Requirements

Residential Services Coordinators often start their careers with an associate’s or bachelor’s degree in social work, human services, psychology, or a related field, providing foundational knowledge and understanding of the role.

For entry-level positions, 1 to 2 years of experience in a related field like social work, counseling, or case management is often needed, often obtained through internships or part-time work.

These roles can help them gain hands-on experience in working with clients and managing service plans.

Candidates with 3 to 5 years of experience usually have a strong background in residential services or care coordination, understanding the nuances of handling cases, client relationships, and service coordination.

They may have also started to handle more complex cases and tasks.

Those with more than 5 years of experience, often have managerial or supervisory experience in their background, demonstrating their ability to manage teams, oversee operations, and handle administrative duties.

Their advanced experience may qualify them for senior or lead positions within residential services.

 

Residential Services Coordinator Education and Training Requirements

Residential Services Coordinators typically require a bachelor’s degree in social work, psychology, or a related field.

They need to have a good understanding of residential service operations and the ability to work collaboratively with multi-disciplinary teams.

They should also be knowledgeable about federal, state, and local regulations pertaining to residential services.

Depending on the state and the nature of the specific residential service, they might need to have a certification or license in residential service coordination or related area.

For positions that involve working with specific populations, like the elderly or individuals with disabilities, additional specialized training or certification may be required.

It is highly beneficial for Residential Services Coordinators to have good interpersonal and communication skills, as they often deal with residents, their families, and various service providers.

While not always required, some Residential Services Coordinators may choose to pursue a master’s degree in social work or a related field, to enhance their knowledge and skills, and increase their career advancement opportunities.

Continuing education and training to stay updated with changes in laws and regulations, as well as best practices in the field, is also highly recommended.

 

Residential Services Coordinator Salary Expectations

A Residential Services Coordinator earns an average salary of $40,000 (USD) per year.

The salary may vary depending on years of experience, specific skills, and geographical location.

Additionally, other factors such as the size and funding of the employing organization may also affect the earnings.

 

Residential Services Coordinator Job Description FAQs

What skills does a Residential Services Coordinator need?

A Residential Services Coordinator should have strong communication and organizational skills.

They need to interact with residents, staff, and external service providers, making it important to communicate effectively.

They should be able to organize activities, handle administrative tasks, and manage time efficiently.

Problem-solving skills and a compassionate approach towards residents can also be beneficial.

 

Do Residential Services Coordinators need a degree?

Residential Services Coordinators typically need a bachelor’s degree in social work, human services, or a related field.

However, some positions may accept candidates with an associate’s degree or significant experience in residential services or social work.

Some roles may also require specific certifications or licenses.

 

What should you look for in a Residential Services Coordinator resume?

A Residential Services Coordinator’s resume should show experience in a similar role or in the residential services field.

It should also highlight their organizational, communication, and problem-solving skills.

Look for certifications or education in social work or related fields.

Experience with specific populations, like the elderly, or experience in crisis intervention can also be valuable.

 

What qualities make a good Residential Services Coordinator?

A good Residential Services Coordinator is empathetic and patient, as they often work with individuals who may have specific needs or challenges.

They should be efficient and detail-oriented, able to manage administrative tasks and oversee residential services smoothly.

Good Residential Services Coordinators are also proactive problem solvers, able to anticipate and address issues before they escalate.

 

What are the daily duties of a Residential Services Coordinator?

On a typical day, a Residential Services Coordinator may oversee the provision of services to residents, manage staff, and interact with service providers.

They might also handle administrative duties such as scheduling, budgeting, and record-keeping.

They may organize activities or programs for residents and ensure the residential facility is safe and secure.

Some part of their day may also be dedicated to resolving any resident concerns or issues.

 

Conclusion

And there you have it.

Today, we’ve uncovered the integral role of a residential services coordinator.

Surprised?

It’s not just about property management.

It’s about creating thriving residential communities, one service at a time.

With our handy residential services coordinator job description template and real-world examples, you’re all set to take the next step.

But why halt there?

Plunge into further specifics with our job description generator. It’s your gateway to creating detailed job listings or fine-tuning your resume to perfection.

Remember:

Every service coordination is a part of building better communities.

Let’s forge these communities. Together.

How to Become a Residential Services Coordinator (Complete Guide)

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