Restaurant General Manager Job Description [Updated for 2025]

In the vibrant world of hospitality, the role of a Restaurant General Manager is crucial.

As the industry evolves, the demand for skilled leaders who can oversee, enhance, and maintain our dining establishments continues to grow.

But let’s delve deeper: What’s truly expected from a Restaurant General Manager?

Whether you are:

• A job seeker trying to understand the intricacies of this position,
• A hiring manager drawing up the perfect candidate profile,
• Or simply interested in the behind-the-scenes of restaurant management,

You’ve come to the right place.

Today, we introduce a customizable Restaurant General Manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Restaurant General Manager Duties and Responsibilities

Restaurant General Managers play a crucial role in ensuring the smooth operation of a restaurant.

They are responsible for managing all aspects of the restaurant, from hiring and training staff to managing budgets and ensuring customer satisfaction.

Their duties and responsibilities include:

• Overseeing the daily operations of the restaurant
• Recruiting, hiring, training, and supervising restaurant staff
• Ensuring that all health and safety regulations are adhered to
• Managing the restaurant’s budget and financial planning
• Implementing and maintaining quality control during the production of meals
• Handling customer queries and complaints
• Ensuring high standards of customer service are maintained
• Creating and implementing marketing strategies to attract more customers
• Organizing and supervising shifts
• Maintaining a good relationship with vendors and choosing reliable suppliers
• Monitoring and managing inventory levels
• Performing administrative tasks such as scheduling, payroll, and record-keeping

 

Restaurant General Manager Job Description Template

Job Brief

We are seeking an experienced and dedicated Restaurant General Manager to oversee all operations of our bustling restaurant.

The Restaurant General Manager will be responsible for managing the staff, ensuring product quality, managing inventory, improving customer satisfaction, and driving restaurant profitability.

Our ideal candidate is a seasoned leader with a solid background in the food and beverage industry, excellent customer service skills, and the ability to handle high-stress situations calmly and efficiently.

 

Responsibilities

• Oversee daily operations of the restaurant
• Recruit, train, and supervise staff
• Ensure high levels of customer satisfaction through excellent service
• Manage the restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Regularly review product quality and research new vendors
• Implement policies and protocols that will maintain future restaurant operations
• Prepare reports on income, expenses, and staff performance
• Ensure compliance with health and safety regulations

 

Qualifications

• Proven work experience as a Restaurant General Manager, Restaurant Manager, or similar role
• Experience in restaurant operations, including customer service, sales, and food preparation
• Proficiency in restaurant management software and Point of Sale (POS) systems
• Solid understanding of restaurant financials, including budgeting, cost management, and revenue generation
• Strong leadership, motivational, and people skills
• Acute financial management skills
• BS degree in Business Administration, Hospitality Management, or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Restaurant General Manager
• Work Environment: Fast-paced restaurant setting. Weekend, holiday, and evening hours may be required.
• Reporting Structure: Reports to the Restaurant Owner or Operations Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Restaurant General Manager Do?

A Restaurant General Manager plays a crucial role in the hospitality industry and primarily works in food and beverage establishments such as cafes, fast-food joints, and fine-dining restaurants.

They are responsible for all restaurant operations, including hiring and training staff, setting and maintaining budgets, developing menu items, ensuring food safety practices, and providing excellent customer service.

They work closely with kitchen staff to ensure that meals are prepared properly and served at the right temperatures.

They also collaborate with the front-of-house team to ensure guests are served promptly and courteously.

Restaurant General Managers also handle administrative tasks like scheduling, payroll, ordering supplies, and dealing with vendors.

They typically interact with customers to gather feedback, resolve complaints, and ensure that guests are satisfied with their dining experience.

The General Manager is also responsible for marketing and promotional activities to attract customers and boost sales.

They must remain current with industry trends and local market activity to maintain competitiveness and profitability.

In larger establishments, they may work alongside an executive chef or food and beverage manager to create a cohesive and profitable dining experience.

 

Restaurant General Manager Qualifications and Skills

A Restaurant General Manager should possess a range of skills and qualifications to ensure the smooth running of the restaurant, including:

• Strong leadership skills to guide the restaurant staff and ensure that they perform their duties effectively.
• Excellent communication skills to interact with the staff, customers, and suppliers as well as to handle any disputes that may arise.
• Customer service skills to ensure that patrons have a positive dining experience and their needs are met to encourage repeat business.
• Financial management skills to control budgets, reduce expenses, and increase profits. They should also be adept at pricing menu items in a way that attracts customers while maximizing profits.
• Organizational skills to manage multiple tasks, from scheduling shifts and ordering supplies to ensuring compliance with health and safety regulations.
• Problem-solving skills to quickly address any issues or complaints, ensuring customer satisfaction and the smooth operation of the restaurant.
• Knowledge of restaurant operations including food preparation, service standards, health and safety regulations, and liquor laws.

 

Restaurant General Manager Experience Requirements

Restaurant General Managers often start their careers in entry-level positions within the restaurant industry, such as servers, bartenders, or line cooks.

This allows them to gain a comprehensive understanding of restaurant operations and dynamics.

To qualify for a Restaurant General Manager position, a candidate typically needs at least 2 to 3 years of experience in a supervisory role within a restaurant setting.

This could include roles such as Assistant Manager, Shift Leader, or Kitchen Manager.

This experience is essential as it provides exposure to aspects such as customer service, food safety procedures, staff training, and inventory management.

Candidates with more than 5 years of experience, including substantial management or supervisory roles, will be particularly attractive to employers.

Those with a history of successfully managing a team, improving customer satisfaction, and achieving financial goals may be ready to undertake the responsibilities of a Restaurant General Manager.

In some upscale or high-volume restaurants, a bachelor’s degree in hospitality, restaurant management, or a related field may be required.

However, many successful Restaurant General Managers have climbed the ranks through practical experience rather than formal education.

Finally, given the fast-paced and demanding nature of the restaurant industry, longevity in past roles can demonstrate the necessary stamina, commitment, and ability to manage stress that is often required of a Restaurant General Manager.

 

Restaurant General Manager Education and Training Requirements

A Restaurant General Manager typically has a bachelor’s degree in hospitality management, business administration, or a related field.

Some restaurants may consider candidates with a high school diploma or GED and substantial work experience in the restaurant industry.

Training in a restaurant setting is essential, often starting from entry-level positions such as server or cook.

Understanding the workings of every role in the restaurant aids in effective management.

Many Restaurant General Managers also have formal training from culinary schools, which can enhance their understanding of the food service.

This is not a strict requirement, but it can be beneficial.

Some positions may require certification from a food safety program.

This certification educates managers on proper food handling, sanitation, and safety.

Continuing education and training are crucial in this role due to the ever-changing nature of the food industry.

Many Restaurant General Managers pursue advanced courses or seminars in customer service, business management, and food and beverage trends.

Leadership skills and experience are also essential, as the role involves overseeing all the operations of a restaurant and leading a team.

A track record of successful leadership in previous roles can be an important factor in landing a job as a Restaurant General Manager.

 

Restaurant General Manager Salary Expectations

A Restaurant General Manager can expect to earn an average salary of $52,030 (USD) per year.

However, this figure can fluctuate depending on factors such as the size and location of the restaurant, the manager’s experience level, and the specific duties and responsibilities of the role.

 

Restaurant General Manager Job Description FAQs

What skills does a Restaurant General Manager need?

A Restaurant General Manager should have strong leadership and decision-making skills to effectively manage staff and operations.

They should also possess excellent customer service skills to ensure customer satisfaction.

Good financial acumen is also essential for budgeting and profit and loss management.

Additionally, they should have problem-solving abilities to handle unexpected situations or conflicts.

 

Do Restaurant General Managers need a degree?

Though a degree is not always a prerequisite, many Restaurant General Managers hold a degree in Hospitality Management or Business Administration.

However, extensive experience in the restaurant industry, particularly in a leadership role, is often considered more valuable.

 

What should you look for in a Restaurant General Manager’s resume?

Look for a mix of education and experience in a potential candidate’s resume.

Relevant experience in the restaurant industry, especially in managing or supervising roles, is crucial.

Also, look for knowledge in areas like customer service, staff management, budgeting, and food safety compliance.

Certifications in food safety and sanitation are also beneficial.

 

What qualities make a good Restaurant General Manager?

A good Restaurant General Manager is a strong leader who can motivate and manage a team effectively.

They should be service-oriented, with the ability to interact positively with customers to ensure satisfaction.

They must be able to multitask, handle stress well, and make sound decisions in a fast-paced environment.

Good problem-solving skills and the ability to take decisive action during conflicts or crises are also vital qualities.

 

Is it difficult to hire a Restaurant General Manager?

Hiring a Restaurant General Manager can be challenging due to the diverse skill set required for the role.

Finding a candidate with the right combination of leadership, customer service, and financial management skills, plus extensive restaurant industry experience can be a difficult task.

Therefore, it’s important to have a thorough and selective recruitment process.

 

Conclusion

And there you have it.

Today, we’ve lifted the lid on what it truly means to be a Restaurant General Manager.

Surprise, surprise!

It’s not just about serving food.

It’s about orchestrating the symphony of dining, one plate at a time.

With our comprehensive Restaurant General Manager job description template and real-world examples, you’re ready to take a leap.

But why halt your journey there?

Dive deeper with our job description generator. It’s your ticket to fine-tuned job listings or an impeccably polished resume.

Remember:

Every dish served is part of a grander dining experience.

Let’s create that experience. Together.

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