Retail Store Personal Shopper Job Description [Updated for 2025]

In the dynamic world of retail, the importance of personal shoppers is rapidly growing.

Consumer trends evolve, and with each shift, the demand for skilled individuals who can provide personalized shopping experiences and expert fashion advice increases.

But let’s delve deeper: What’s really expected from a retail store personal shopper?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager envisioning the perfect candidate,
• Or simply fascinated by the intricacies of personalized retail shopping,

You’re in the right place.

Today, we present a customizable retail store personal shopper job description template, crafted for easy posting on job boards or career websites.

Let’s dive right into it.

Retail Store Personal Shopper Duties and Responsibilities

A Retail Store Personal Shopper offers tailored shopping experiences for customers, using their comprehensive knowledge of products, current fashion trends, and customer preferences to enhance customer satisfaction and boost store revenue.

They are primarily responsible for directly assisting customers, with daily duties and responsibilities including:

• Engage with customers to understand their personal style, preferences, and shopping needs
• Select and suggest products that align with the customer’s taste, needs, and budget
• Provide excellent customer service, including providing detailed product information and making personal recommendations
• Keep up to date with product knowledge, business offerings, promotions, and sales goals
• Assist with in-store events and promotions as needed
• Process purchases, returns and exchanges at the point of sale
• Create and maintain strong relationships with regular customers, including keeping a record of their preferences and updating them on new products or sales
• Provide feedback to store management about customer needs and preferences

 

Retail Store Personal Shopper Job Description Template

Job Brief

We are looking for an experienced and personable Retail Store Personal Shopper to provide personalized attention and shopping services to our customers.

As a Personal Shopper, you will be responsible for understanding customer needs, locating and obtaining the requested merchandise in the store, providing product information, and creating an overall exceptional shopping experience.

Our ideal candidate is customer-oriented, has a deep understanding of fashion trends and styles, excellent communication skills, and a keen eye for detail.

 

Responsibilities

• Consult with customers to understand their needs, preferences, and budget
• Select items or products based on customer specifications
• Provide information about products, including pricing, comparison with other products, benefits, and quality
• Ensure high levels of customer satisfaction through excellent service
• Handle merchandise returns and exchanges
• Stay up-to-date with product features and store inventory
• Offer personalized styling suggestions to customers
• Process payments and maintain shopping records
• Assist with other store duties as needed

 

Qualifications

• Proven work experience as a Personal Shopper, Sales Associate or similar role in retail
• Good understanding of fashion and current trends
• Strong communication and interpersonal skills
• Ability to handle and resolve customer complaints
• Detail-oriented and customer-focused
• High school diploma or equivalent

 

Benefits

• Employee discount
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

 

Additional Information

• Job Title: Retail Store Personal Shopper
• Work Environment: Retail store environment. Weekend and holiday work required.
• Reporting Structure: Reports to the Store Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $40,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Retail Store Personal Shopper Do?

A Retail Store Personal Shopper primarily works in department stores, boutiques, and other retail spaces.

They are specialized retail associates who assist customers in finding items they need or want.

Personal Shoppers provide personalized attention to customers, understanding their style, needs, and preferences to recommend appropriate products.

They may deal with clothing, accessories, groceries, or home goods depending on their area of expertise.

Their main task is to streamline the shopping process for the customer, making it more efficient and enjoyable.

This may involve pre-selecting items before the customer arrives, escorting them around the store, or even shopping on their behalf.

They also provide fashion and style advice, coordinate outfits, and help customers stay within their budget while making satisfactory purchases.

Some Retail Store Personal Shoppers also offer wardrobe consultations, where they help clients sort through their closets at home to determine what to keep, what to discard, and what to add.

Apart from this, they also keep track of the latest trends, product features, and store inventory.

They may also handle customer complaints and returns, ensuring a high level of customer satisfaction.

The role requires good interpersonal skills, a keen fashion sense or product knowledge, and the ability to build a loyal client base.

 

Retail Store Personal Shopper Qualifications and Skills

A competent Retail Store Personal Shopper should possess a unique set of skills and qualifications to successfully fulfill their role, including:

• Strong knowledge of current fashion trends and brands, as well as understanding individual customer’s style, needs and preferences.
• Excellent communication skills to understand client requirements and provide clear advice on styling and product selection.
• Good interpersonal skills to build strong relationships with customers and maintain customer loyalty.
• Ability to work efficiently and manage time effectively to cater to multiple clients and fulfill their shopping needs promptly.
• Customer service skills to provide a pleasant shopping experience, handle transactions, and resolve any customer issues promptly.
• Organizational skills to maintain records of customer preferences, upcoming fashion trends, and inventory levels.
• Physical endurance to navigate the retail floor and stand for extended periods.
• Attention to detail to ensure selections meet client’s personal style and specific needs.

 

Retail Store Personal Shopper Experience Requirements

Personal Shoppers in the retail industry often begin their careers with at least 1 to 2 years of retail experience.

This experience can be gained through part-time, full-time, or seasonal employment in retail stores.

Candidates with this experience have a clear understanding of retail operations, customer service, and the ability to communicate effectively with a diverse group of customers.

Individuals with more than 2 years of experience often have a deeper understanding of fashion trends, personal styling, and have developed excellent interpersonal skills.

They may have experience in roles such as Sales Associate, Fashion Consultant, or Retail Customer Service Representative.

Those with more than 5 years of experience often have advanced knowledge in the retail industry and have mastered skills in customer relationship management.

They may have also acquired managerial or leadership experience and are capable of handling more responsibilities or supervisory roles.

Additional qualifications, such as a background in fashion or design, or a certification in Personal Shopping, could also be beneficial for this role.

 

Retail Store Personal Shopper Education and Training Requirements

Retail Store Personal Shoppers typically have a high school diploma or equivalent, although some employers may prefer applicants with an associate or bachelor’s degree in fashion, marketing, or a related field.

They should have a strong background in customer service and a thorough understanding of fashion trends, styles, and brands.

A keen eye for detail and the ability to understand and interpret a client’s personal style is also essential in this role.

Retail Store Personal Shoppers are usually trained on the job, but experience in retail, sales, or fashion can be highly beneficial.

Specific training might include understanding store inventory, effective sales techniques, and building relationships with customers.

Certifications in fashion styling or personal shopping can also enhance a personal shopper’s credibility and attractiveness to potential employers.

These certifications can be obtained through various fashion institutions and organizations.

Continual education is also important as fashion trends change frequently.

This can be achieved through attending fashion shows, reading fashion magazines, and staying updated with the latest retail trends.

It’s also beneficial for personal shoppers to have a basic understanding of textiles and tailoring.

Having advanced education and/or certification may also indicate a candidate’s dedication to providing excellent service and staying current in their field.

 

Retail Store Personal Shopper Salary Expectations

A Retail Store Personal Shopper earns an average salary of $32,500 (USD) per year.

However, this can vary significantly based on the store’s location, the shopper’s level of experience, and the specific requirements of the role.

Some personal shoppers may also receive a commission based on the items they help customers purchase, which can substantially increase their earnings.

 

Retail Store Personal Shopper Job Description FAQs

What skills does a Retail Store Personal Shopper need?

A Retail Store Personal Shopper should have excellent interpersonal and communication skills to understand and cater to their clients’ needs effectively.

They should possess a keen eye for detail, fashion trends, and personal styling.

Additionally, they must have good organizational skills, be able to multitask, and have the ability to handle stress and pressure in high-paced environments.

 

Do Retail Store Personal Shoppers need any qualifications?

Though a formal degree isn’t necessary for this role, having a background in fashion, marketing, or sales can be beneficial.

Some stores might require Personal Shoppers to have retail sales experience or customer service experience.

Certification courses in personal shopping or fashion styling may also provide an edge.

 

What should you look for in a Retail Store Personal Shopper’s resume?

A Retail Store Personal Shopper’s resume should showcase their experience in customer service, retail sales, or fashion.

Any additional qualifications, such as certification in personal shopping or fashion styling, should also be highlighted.

Check for a track record of meeting sales targets, customer satisfaction levels, and their ability to work in a team.

 

What qualities make a good Retail Store Personal Shopper?

A good Retail Store Personal Shopper is empathetic and intuitive, enabling them to understand and cater to their clients’ personal tastes and preferences effectively.

They should have a passion for fashion and a thorough understanding of the latest trends and styles.

Additionally, excellent communication skills, patience, and a customer-oriented approach are necessary to excel in this role.

 

Is it difficult to hire a Retail Store Personal Shopper?

Hiring a Retail Store Personal Shopper can be challenging as it requires finding someone with a unique blend of fashion knowledge, sales skills, and customer service expertise.

The candidate should also be a good fit for your brand’s style and ethos.

However, with the right job description and recruitment strategies, you can attract competent candidates for the role.

 

Conclusion

And there you have it.

Today, we have taken a closer look at the multifaceted role of a retail store personal shopper.

Surprise!

It’s not just about shopping.

It’s about shaping the shopping experience, one customer at a time.

With our handy retail store personal shopper job description template and real-life examples, you’re now equipped to make a move.

But why stop there?

Dig deeper with our job description generator. It’s your stepping stone to precision-crafted job descriptions or refining your resume to perfection.

Remember:

Every customer interaction is a part of the bigger shopping experience.

Let’s shape that future. Together.

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