Roadside Assistance Technician Job Description [Updated for 2025]

In today’s fast-paced world, the role of roadside assistance technicians has never been more vital.

As the pace of life accelerates, so too does the demand for skilled technicians who can provide timely, efficient, and effective roadside assistance when required.

But what exactly is expected from a roadside assistance technician?

Whether you are:

• A job seeker trying to understand the demands of this role,
• A hiring manager defining the perfect candidate,
• Or simply interested in the day-to-day tasks of a roadside assistance technician,

You’ve come to the right place.

Today, we present a comprehensive roadside assistance technician job description template, designed for easy posting on job boards or career sites.

Let’s dive in.

Roadside Assistance Technician Duties and Responsibilities

Roadside Assistance Technicians provide essential help to motorists experiencing breakdowns or issues with their vehicles.

They need to have a broad knowledge of automobile function and the ability to diagnose and fix common issues on the spot.

Their duties and responsibilities include:

• Responding to roadside assistance calls and assessing the situation upon arrival
• Providing mechanical assistance such as jump-starting a car, changing a flat tire, or replacing a battery
• Towing vehicles to repair shops or other designated locations when necessary
• Ensuring the safety of the motorist and any passengers by setting up flares, cones, or emergency lighting
• Communicating effectively with motorists to understand the problem and explain the solution
• Completing and submitting paperwork related to services provided
• Maintaining the service vehicle and ensuring it is stocked with necessary tools and equipment
• Staying updated on the latest automobile technologies and roadside assistance techniques
• Assisting law enforcement or emergency services as needed during accidents or other roadside emergencies

 

Roadside Assistance Technician Job Description Template

Job Brief

We are seeking a skilled Roadside Assistance Technician to join our dynamic team.

As a Roadside Assistance Technician, you will provide essential support to drivers in need, performing tasks such as tire changes, jump-starts, fuel delivery, and towing.

Our ideal candidate has a strong mechanical aptitude, excellent problem-solving skills, and is committed to providing excellent customer service.

Ultimately, the role of the Roadside Assistance Technician is to ensure that our customers receive timely and high-quality roadside assistance to get them back on the road safely.

 

Responsibilities

• Respond promptly to calls for roadside assistance from customers
• Perform tasks such as tire changes, jump-starts, fuel delivery, lockout service, and towing
• Inspect vehicles for damage and assess the situation to provide the necessary service
• Communicate effectively with customers to explain the issue and the service performed
• Maintain a clean and safe work environment
• Follow all safety procedures and protocols
• Complete necessary paperwork and documentation for each service call
• Keep service vehicle clean, organized, and well-stocked

 

Qualifications

• Proven work experience as a Roadside Assistance Technician or similar role
• Strong mechanical aptitude
• Excellent problem-solving skills
• Exceptional customer service skills
• Ability to operate a tow truck and other service vehicles
• Valid driver’s license and clean driving record
• High school diploma or equivalent
• Automotive service excellence (ASE) certification is a plus

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunities for professional development

 

Additional Information

• Job Title: Roadside Assistance Technician
• Work Environment: This job requires working outdoors and on-call, in various weather conditions. Regular travel within the service area is necessary.
• Reporting Structure: Reports to the Roadside Assistance Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Roadside Assistance Technician Do?

Roadside Assistance Technicians primarily work for auto clubs, insurance companies, or independently, providing assistance to motorists who have run into trouble on the road.

They respond to calls for help from stranded motorists due to a variety of issues including flat tires, dead batteries, empty fuel tanks, or mechanical failures.

Their key responsibilities involve changing flat tires, jump-starting batteries, delivering fuel, unlocking vehicles when keys have been left inside, or towing vehicles to repair shops or other locations when on-site assistance isn’t sufficient.

Moreover, they may perform minor mechanical repairs at the roadside and help motorists get back on their journey as quickly as possible.

They are also responsible for keeping their service vehicles stocked with necessary equipment and supplies, and for maintaining a safe and clean working environment.

Roadside Assistance Technicians should be prepared to work in all weather conditions and at all hours, as motorists can require assistance at any time.

They also need to possess excellent problem-solving skills and the ability to work under pressure, as each call can present a unique challenge.

 

Roadside Assistance Technician Qualifications and Skills

A proficient Roadside Assistance Technician should possess the following skills and qualifications:

• Technical knowledge and abilities to troubleshoot and repair a wide range of vehicles, including knowledge of different makes and models of cars, trucks and motorcycles.
• Excellent problem-solving skills to quickly identify the cause of a breakdown and determine the best course of action to rectify the issue.
• Strong physical stamina and fitness to handle heavy equipment, work in various weather conditions and perform tasks like tire changes, battery replacements and towing vehicles.
• Strong interpersonal and communication skills to interact with distressed customers, explain the problem and necessary repairs, and provide reassurance during stressful situations.
• Good time management skills to provide swift and efficient service, reducing the customer’s wait time and ensuring that multiple calls are handled effectively in a single shift.
• Customer service skills to provide high-quality service, handle complaints, and ensure customer satisfaction.
• Ability to work independently and take decisions on the spot while adhering to company policies and safety guidelines.
• Valid driver’s license and a clean driving record are usually required, along with knowledge of local and regional roads and highways.
• Basic computer skills for logging service calls, updating customer records, and processing payments if needed.

 

Roadside Assistance Technician Experience Requirements

Entry-level Roadside Assistance Technicians often have 1 to 2 years of experience, typically obtained through vocational training programs or internships in automotive repair or roadside assistance services.

During this time, they acquire essential skills such as changing tires, jump-starting cars, and troubleshooting basic mechanical issues.

Technicians with more than 3 years of experience typically have advanced technical skills in automotive repair and roadside service.

They may have worked in roles such as Automotive Technician, Mechanic, or Towing Operator, where they’ve honed their diagnostic and problem-solving skills, as well as their customer service abilities.

Professionals with more than 5 years of experience in the field often have supervisory or managerial experience.

They are well-versed in roadside assistance operations and have a deep understanding of vehicle mechanics.

These seasoned professionals are often eligible for roles such as Field Service Manager or Roadside Assistance Supervisor, where they oversee the work of other technicians and ensure the quality and efficiency of services.

 

Roadside Assistance Technician Education and Training Requirements

Becoming a Roadside Assistance Technician usually requires a high school diploma or equivalent education.

An essential part of training involves hands-on experience which might be gained through an apprenticeship or vocational programs in automotive service technology.

These programs provide comprehensive knowledge about vehicle systems, like brakes, engines, electrical systems and many more.

They often lead to a certification upon completion which may increase employment opportunities.

Some states may require a Roadside Assistance Technician to obtain a specific license to perform certain tasks, such as towing vehicles.

This could involve passing a written examination as well as a practical test.

In addition to formal education and training, strong mechanical aptitude, problem-solving skills, and excellent customer service skills are crucial for success in this role.

Continuous learning and staying updated with the latest automotive technology trends is also beneficial.

Technicians may choose to pursue further certifications from car manufacturers or parts manufacturers to broaden their knowledge and increase their value to employers.

 

Roadside Assistance Technician Salary Expectations

The average wage for a Roadside Assistance Technician is approximately $16.30 (USD) per hour.

However, actual earnings can differ significantly based on the technician’s experience, location, specific skill set, and the company for which they work.

 

Roadside Assistance Technician Job Description FAQs

What skills does a Roadside Assistance Technician need?

Roadside Assistance Technicians should possess technical skills to diagnose and repair a variety of vehicle issues.

This includes knowledge of different types of vehicles and their mechanisms.

They should have good problem-solving skills to quickly find solutions to unexpected breakdowns.

Communication and customer service skills are also crucial to interact with stranded drivers and provide them with reassurances and explanations about the repair process.

 

What qualifications does a Roadside Assistance Technician need?

Most Roadside Assistance Technicians require a high school diploma or equivalent and vocational training in automotive repair.

They should have a valid driver’s license and clean driving record.

Technicians usually require a certain number of years of experience working with vehicles.

Certifications from automotive organizations like the National Institute for Automotive Service Excellence (ASE) can be beneficial.

 

What should you look for in a Roadside Assistance Technician resume?

A good Roadside Assistance Technician resume should highlight relevant experience in vehicle maintenance and repair.

It should show their expertise in diagnosing and fixing various vehicle problems.

Any additional certifications, like those from ASE, are a plus.

Also, consider their customer service skills and ability to work under pressure, as these are critical in providing effective roadside assistance.

 

What qualities make a good Roadside Assistance Technician?

A good Roadside Assistance Technician is patient, calm, and composed, especially during stressful situations.

They have excellent problem-solving skills that enable them to diagnose and fix issues quickly.

They should be customer-oriented, providing reassurances to stranded drivers and explaining the repair process in a manner that is easy to understand.

Physical stamina is also important as the job often requires lifting heavy equipment and working in various weather conditions.

 

Do Roadside Assistance Technicians work round the clock?

Yes, Roadside Assistance Technicians often work in shifts, including nights, weekends, and holidays, because vehicle breakdowns can happen at any time.

Their goal is to provide rapid assistance to stranded drivers, so their services must be available 24/7.

 

Conclusion

And so, we conclude.

Today, we delved deep into the intricate world of a roadside assistance technician.

Surprise, surprise?

It’s not just about changing tires.

It’s about ensuring the safety of all drivers, one service at a time.

With our streamlined roadside assistance technician job description template and authentic examples, you’re geared up for the next step.

But why press the brakes?

Accelerate further with our job description generator. It’s your shortcut to precision-crafted job listings or refining your resume to a fine finish.

Remember:

Every service you provide contributes to the larger journey.

Let’s navigate that road. Together.

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