Room Attendant Job Description [Updated for 2025]

In the evolving world of hospitality, the role of the room attendant is more vital than ever.

As standards of comfort and cleanliness continue to rise, the demand for skilled professionals who can uphold and enhance the guest experience grows stronger.

But let’s delve deeper: What’s really expected from a room attendant?

Whether you are:

• A job seeker exploring the fundamentals of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner dynamics of hospitality service,

You’re in the right place.

Today, we present a customizable room attendant job description template, tailored for easy posting on job boards or career sites.

Let’s dive right in.

Room Attendant Duties and Responsibilities

Room Attendants are responsible for ensuring that hotel rooms are clean, tidy, and inviting for guests.

They use their understanding of good customer service, cleanliness standards, and hotel room layouts to provide a comfortable and pleasant stay for guests.

The duties and responsibilities of a Room Attendant include:

• Cleaning and sanitizing bathrooms and replenishing toiletries
• Changing bed linen and making beds
• Replacing used towels and other bathroom amenities, such as shampoo and soap
• Sweeping and mopping floors
• Dusting and polishing furniture and fixtures
• Inspecting rooms and reporting any issues to the maintenance team
• Restocking beverages and food items in the minibar
• Ensuring all rooms are cared for and inspected according to standards
• Dealing with reasonable guest requests promptly and professionally
• Checking all appliances in rooms are in working order and reporting any issues
• Upholding all health and safety regulations
• Maintaining inventory of cleaning supplies and guest amenities

 

Room Attendant Job Description Template

Job Brief

We are looking for a reliable and friendly room attendant to join our hospitality team in order to provide excellent customer service to our hotel guests.

Room attendant responsibilities include cleaning rooms, making beds and replenishing linens.

If you have a knack for cleanliness and a customer-service mindset, we’d like to meet you.

Ultimately, you will ensure our rooms are clean and inviting at all times so our guests will have a memorable stay.

 

Responsibilities

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and replacing amenities
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow all company and safety and security policies and procedures
• Report any maintenance issues or safety hazards
• Observe and report damage of hotel property
• Restock all guest room supplies, like soap and shampoo
• Handle reasonable guests complaints/requests and inform others when required

 

Qualifications

• Previous housekeeping experience or similar role preferred
• Knowledge of cleaning and sanitation products, techniques and methods
• Ability to work without direct supervision and maintain a high level of performance
• Guest-oriented and friendly
• High school diploma or equivalent is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Employee discount

 

Additional Information

• Job Title: Room Attendant
• Work Environment: Hotel setting. Physical tasks include bending, stooping and kneeling, lifting, carrying and moving up to 30 pounds frequently and 50 pounds occasionally
• Reporting Structure: Reports to the Housekeeping Supervisor or Hotel Manager
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Room Attendant Do?

Room Attendants, also known as housekeepers, are key personnel in hotels, resorts, and other hospitality-based businesses.

Their primary role is to ensure that all guest rooms and other areas are kept clean and tidy to provide a comfortable environment for guests.

They are responsible for changing bed linen, making beds, vacuuming floors, dusting and polishing furniture, and maintaining an overall high level of cleanliness in guest rooms.

They also restock amenities such as shampoo, conditioner, and soap, and ensure that towels and other bathroom supplies are replaced as needed.

Room Attendants often manage the in-room minibar, ensuring it is well-stocked and noting what items guests have consumed for accurate billing.

They also handle laundry services, either by collecting soiled linens and towels for washing or by delivering clean ones to rooms.

In addition to these tasks, Room Attendants often serve as a point of contact for guests, answering questions about the facility’s amenities and services, and reporting any guest concerns to management.

They are expected to maintain a professional, courteous demeanor at all times, and to respect guests’ privacy.

They may also be asked to assist in setting up rooms for special events or functions, moving furniture or setting up extra beds as required.

In some establishments, Room Attendants might also assist with checking inventory and ordering cleaning supplies.

 

Room Attendant Qualifications and Skills

A proficient Room Attendant should possess the skills and qualifications that align with the job description, such as:

• Strong attention to detail to ensure all areas of the room are clean and well-presented.
• Excellent time management skills to complete cleaning tasks efficiently and in a timely manner.
• Physical stamina and dexterity necessary to perform tasks like lifting, bending, and cleaning for extended periods of time.
• Knowledge of cleaning products, tools, and equipment and their appropriate use to maintain the hotel’s standard for cleanliness.
• Exceptional customer service skills to interact with guests, answer their queries and provide assistance as needed.
• Problem-solving skills to address and resolve issues that may arise during their shift, such as a guest dissatisfaction or supply shortages.
• Ability to work independently or as part of a team, demonstrating effective communication and teamwork skills.
• Understanding of health and safety regulations to ensure a safe environment for both guests and staff.

 

Room Attendant Experience Requirements

Entry-level Room Attendants typically require no formal experience, although a background in customer service or a similar role can be beneficial.

Many hotels and resorts offer on-the-job training for new hires to familiarize them with the hotel’s specific standards and procedures.

Room Attendants with 1 to 2 years of experience have usually honed their skills in maintaining room cleanliness, responding to guest requests, and reporting any maintenance needs.

At this level, they may also have experience working in different types of accommodation like hotels, resorts, or bed and breakfast establishments.

Candidates with more than 3 years of experience typically have a deeper understanding of the hospitality industry.

They often have enhanced skills in time management, teamwork, and communication.

Those with more than 5 years of experience in the role of Room Attendant may have advanced to supervisory roles, overseeing the work of a team of Room Attendants.

They may be responsible for training new staff, managing schedules, and ensuring all rooms meet the property’s standard of cleanliness and comfort.

 

Room Attendant Education and Training Requirements

Room Attendants typically have a high school diploma or equivalent.

This role often provides on-the-job training where new hires learn about the standards of cleanliness and hygiene, operation of equipment and hotel expectations.

Some positions may require Room Attendants to have previous housekeeping or cleaning experience.

This could be gained through part-time, full-time, or seasonal work in hotels, motels, or similar establishments.

Although not necessary, some Room Attendants may choose to complete a certificate program in housekeeping.

These programs provide more formal education and training on the best practices for maintaining and cleaning rooms in hospitality environments.

Soft skills such as attention to detail, customer service, and time management are often considered important for Room Attendants.

While not a requirement, knowledge of multiple languages can be beneficial in this role, especially in establishments that cater to international guests.

To advance in their careers, Room Attendants may consider obtaining a certification from a recognized hospitality organization, demonstrating professionalism and dedication to their role.

 

Room Attendant Salary Expectations

A Room Attendant can expect to earn an average wage of $11.62 (USD) per hour.

This amount can fluctuate based on factors such as experience, geographical location, and the specific establishment of employment.

 

Room Attendant Job Description FAQs

What skills does a Room Attendant need?

Room Attendants should possess strong organizational and time management skills to efficiently clean rooms within a designated time frame.

They should have a good eye for detail to ensure all areas of the room meet cleanliness standards.

Physical stamina is also necessary as the job involves a lot of bending, lifting, and standing.

Additionally, good interpersonal and communication skills are beneficial for interacting with guests and other hotel staff.

 

Do Room Attendants need any specific qualifications?

A high school diploma or equivalent is usually the minimum educational requirement for Room Attendants.

However, no specific qualifications are needed as most of the training is done on the job.

Some hotels may prefer candidates with previous housekeeping or cleaning experience, but it’s not a requirement.

 

What should you look for in a Room Attendant resume?

Look for previous experience in housekeeping or a similar role, as this shows they are familiar with the responsibilities of the job.

Training or certification in hospitality or housekeeping can be beneficial but is not mandatory.

Essential skills to look for include attention to detail, time management, and physical stamina.

It’s also a plus if the candidate has good references from previous employers.

 

What qualities make a good Room Attendant?

A good Room Attendant is reliable, punctual, and able to work independently or as part of a team.

They should take pride in their work and strive to provide the best service to guests.

Excellent attention to detail is crucial in ensuring rooms are cleaned to a high standard.

Good physical stamina is also necessary due to the physical demands of the job.

 

Is it challenging to hire Room Attendants?

Hiring Room Attendants can be a challenge due to the physically demanding nature of the job and the need for flexible working hours, including weekends and holidays.

However, offering competitive wages, benefits, and a supportive work environment can help attract and retain qualified candidates.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true nature of being a room attendant.

Surprise!

It’s not just about cleaning rooms.

It’s about creating an inviting atmosphere, one room at a time.

With our comprehensive room attendant job description template and real-world examples, you’re ready to step up.

But why stop there?

Dive deeper with our job description generator. It’s your next step to meticulously crafted listings or polishing your resume to perfection.

Remember:

Every room you tend to is a part of a larger experience.

Let’s create that experience. Together.

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