RV Service Advisor Job Description [Updated for 2025]

In this era of constant travel and adventure, the role of RV service advisors has never been more significant.

As the world moves toward a more nomadic lifestyle, the demand for skilled professionals who can maintain, repair, and enhance our mobile homes continues to grow.

But what exactly is expected from an RV service advisor?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the perfect candidate,
• Or simply curious about the intricacies of RV service advising,

You’ve come to the right spot.

Today, we present a customizable RV service advisor job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

RV Service Advisor Duties and Responsibilities

RV Service Advisors are primarily responsible for assisting clients with their recreational vehicle service needs.

This often involves diagnosing issues, recommending repairs, and helping to ensure customer satisfaction.

Their daily duties and responsibilities may include:

• Evaluating the condition of the RV and diagnosing issues based on the customer’s complaints or requests
• Communicating with customers to understand their RV problems and needs
• Advising customers about necessary repairs or maintenance
• Providing cost estimates for repairs and services
• Coordinating with RV technicians to ensure that repairs and maintenance are completed accurately and on time
• Keeping customers updated about the status of their RV service
• Ensuring customer satisfaction by addressing and resolving any issues or complaints
• Maintaining records of services provided, including details of repairs done and parts used
• Ordering parts and supplies as necessary

 

RV Service Advisor Job Description Template

Job Brief

We are looking for a skilled and customer-oriented RV Service Advisor to join our team.

The RV Service Advisor will be responsible for interacting with customers to understand their service needs, scheduling appointments, advising on necessary repairs and maintenance, and ensuring overall customer satisfaction.

The ideal candidate will have a technical understanding of recreational vehicles, excellent customer service skills, and the ability to effectively communicate technical information to a non-technical audience.

 

Responsibilities

• Communicate with customers to determine their RV service needs
• Schedule service appointments and follow up with customers
• Advise customers on necessary repairs and preventative maintenance
• Work with technicians to ensure timely completion of service tasks
• Ensure that all repair jobs are performed efficiently and accurately
• Document and maintain records of services provided
• Handle customer inquiries and complaints professionally and efficiently
• Provide estimates for work and obtain customer approval for repairs
• Stay updated with latest industry trends, techniques, and customer service practices

 

Qualifications

• Proven work experience as a Service Advisor, preferably in the RV industry
• Technical understanding of recreational vehicles
• Excellent communication and interpersonal skills
• Strong customer service and conflict resolution skills
• Ability to explain complex technical issues in a simple manner
• Good organizational skills and attention to detail
• High school diploma or equivalent; Certification in Automotive Service Excellence (ASE) is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• On-the-job training and development opportunities

 

Additional Information

• Job Title: RV Service Advisor
• Work Environment: Service center with occasional travel to customer locations as required.
• Reporting Structure: Reports to the Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $30,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an RV Service Advisor Do?

RV Service Advisors typically work for RV dealerships or repair shops.

They provide customer service by assisting clients with their Recreational Vehicle (RV) service needs.

They interact with clients to understand the problems or issues they are experiencing with their RVs. They then analyze these issues and determine the kind of repairs or maintenance the RV might require.

Their role involves scheduling appointments for clients, preparing cost estimates for repairs or maintenance, and explaining the work that will be done to the clients.

They act as the bridge between the client and the technicians performing the work, ensuring clear and accurate communication.

RV Service Advisors may also be responsible for recommending additional services that the client might need, based on their expert knowledge and the current condition of the RV.

They ensure the client’s satisfaction by overseeing the entire process, from the initial interaction to the completion of the service.

They may also handle any issues or complaints that arise during the service process.

In addition to this, they manage the administrative tasks related to the services, like maintaining records of the services provided and the costs incurred.

They are expected to have a comprehensive understanding of RV systems and components, as well as the ability to explain complex mechanical issues in a way that is easy for clients to understand.

 

RV Service Advisor Qualifications and Skills

An RV Service Advisor should possess a combination of technical knowledge, customer service skills, and administrative abilities, which includes:

• Technical knowledge of RV systems and parts, as well as understanding the maintenance and repair procedures, to accurately diagnose problems and suggest solutions.
• Strong communication skills to interact with clients, understand their concerns, and explain the necessary repairs or maintenance tasks.
• Customer service skills to ensure client satisfaction, manage their expectations, and build long-term client relationships.
• Organizational skills to manage multiple repair orders, ensure prompt service, and maintain accurate records of each service transaction.
• Problem-solving abilities to quickly and effectively address any issues or complaints that arise during the service process.
• Administrative skills to manage scheduling, invoicing, and follow-ups with clients.
• Physical stamina and manual dexterity for handling various tools and equipment as needed.

 

RV Service Advisor Experience Requirements

Entry-level RV Service Advisor candidates typically need at least 1 to 2 years of experience in customer service, ideally in the RV or automotive industry.

This can often be gained through part-time roles, internships or even through relevant vocational training programs.

Candidates may also gain crucial on-the-job experience in roles such as Service Technician, Parts Associate, or Sales Associate in an RV or automotive dealership.

Understanding of RV systems and components is a significant part of the job, hence hands-on experience is highly valuable.

Candidates with more than 3 years of experience often have developed their technical knowledge and interpersonal skills in entry-level RV Service Advisor or similar roles.

They are usually adept at diagnosing problems, recommending services, and coordinating with technicians.

Those with more than 5 years of experience may have some managerial experience and are generally ready for a leadership position such as Service Manager.

They are expected to have an extensive understanding of RV maintenance and repair procedures, along with superior customer service skills.

 

RV Service Advisor Education and Training Requirements

RV Service Advisors typically need a high school diploma or equivalent for entry-level positions.

They should possess strong knowledge of mechanical systems, specifically those used in RVs. This knowledge is typically gained through on-the-job training, vocational schools, community colleges, or technical institutes.

Some employers may require RV Service Advisors to have completed a program in automotive service technology, where they learn about different types of vehicles and their components, use of diagnostic tools, and customer service skills.

Continuing education is important in this role as technology in RVs continues to advance.

Therefore, many advisors pursue advanced courses or training to stay updated.

Certification, although not necessary, can also be beneficial.

The RV Dealers Association offers a certification for service writers/advisors, which demonstrates a high level of commitment to the profession.

Experience in customer service is also valuable as this role involves interacting with customers, understanding their needs and concerns, and effectively communicating with the service team.

In addition, RV Service Advisors should have strong organizational and problem-solving skills, and be comfortable with using computer systems for tasks such as scheduling, billing, and maintaining customer records.

 

RV Service Advisor Salary Expectations

An RV Service Advisor earns an average salary of $37,437 (USD) per year.

However, this amount can change based on factors such as experience, specialized skills, the employing company, and the geographical location.

 

RV Service Advisor Job Description FAQs

What skills does an RV Service Advisor need?

An RV Service Advisor should possess strong customer service skills as they interact directly with clients.

They should also have good communication skills to effectively convey information between customers and the service team.

Knowledge about RV parts and functionality is vital.

They should also possess problem-solving skills to identify the customer’s needs and provide the best possible solutions.

 

Do RV Service Advisors need a degree?

While having a degree is not mandatory for an RV Service Advisor, having a high school diploma or equivalent is often required.

Many employers value experience in customer service roles or the automotive industry over formal education.

However, a degree in business or a related field can be beneficial for those looking to advance to managerial positions.

 

What should you look for in an RV Service Advisor resume?

Look for experience in customer service roles, as well as knowledge about RVs or the automotive industry.

Technical skills related to RV repair and maintenance are a plus.

Additionally, check for problem-solving abilities and strong communication skills.

If the candidate has experience in sales or upselling, this could be an added advantage.

 

What qualities make a good RV Service Advisor?

A good RV Service Advisor is patient and has excellent listening skills, which allows them to understand the customer’s needs better.

They should be knowledgeable about RVs and be able to explain complex technical details in a way that customers can easily understand.

They should also be organized and able to manage multiple tasks at once.

 

What are the daily duties of an RV Service Advisor?

An RV Service Advisor starts their day by reviewing any ongoing service appointments and preparing for new ones.

They interact with customers, listen to their concerns, and advise on the best possible solutions.

They also liaison between the customer and service team, ensuring all repairs are done to the customer’s satisfaction.

Other duties may include preparing service estimates and invoices, updating customer records, and following up with customers after service.

 

Conclusion

And there you have it.

Today, we’ve delved into the intricate world of an RV Service Advisor.

Surprise, surprise?

It’s not just about fixing RVs.

It’s about crafting the ultimate road trip experiences, one service at a time.

With our comprehensive RV Service Advisor job description template and real-life scenarios, you’re well-prepared to hit the road.

But why park there?

Journey further with our job description generator. It’s your roadmap to creating precision-detailed job listings or perfecting your resume to outstanding precision.

Remember:

Every service rendered contributes to the bigger journey.

Let’s carve out that road. Together.

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