Sales Support Coordinator Job Description [Updated for 2025]

In the ever-competitive business landscape, the demand for Sales Support Coordinators is continually growing.

As businesses strive to improve their sales processes and client relationships, they require proficient individuals to coordinate, streamline, and enhance these efforts.

So, what does being a Sales Support Coordinator truly entail?

Whether you are:

• A job seeker aiming to understand the essence of this role,
• A hiring manager crafting the perfect job specification,
• Or just curious about the dynamics of sales support coordination,

You’ve come to the right place.

Today, we present a customizable Sales Support Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight into it.

Sales Support Coordinator Duties and Responsibilities

Sales Support Coordinators provide vital support to sales teams, managing important behind-the-scenes sales administration work.

They are often the bridge between customers, sales representatives, and internal departments to ensure operations run smoothly.

Their duties and responsibilities may include:

• Coordinating and managing sales orders and their corresponding timelines
• Maintaining a database of sales orders and customer details
• Supporting the sales team with important tasks such as preparing quotes, processing orders, and ensuring timely delivery of products or services
• Providing excellent customer service by handling customer inquiries and resolving any issues related to sales orders
• Assisting in the development and implementation of sales strategies and objectives
• Maintaining detailed records of sales activity including calls, orders, sales, customer feedback, and any correspondence
• Coordinating with other departments such as marketing, finance, and logistics to ensure alignment with sales operations
• Preparing and updating sales reports and presentations
• Assisting in the organization and coordination of sales-related events like sales meetings, trainings, and trade shows
• Ensuring that all sales and marketing materials are always updated and readily available for the sales team

 

Sales Support Coordinator Job Description Template

Job Brief

We are seeking a motivated and detail-oriented Sales Support Coordinator to assist our sales team in managing customer relations and facilitating sales operations.

Your responsibilities will include maintaining customer records, processing sales orders, providing product information, and resolving customer issues.

A successful Sales Support Coordinator should have excellent organizational and communication skills, a passion for customer service, and the ability to work in a fast-paced, team-oriented environment.

 

Responsibilities

• Provide administrative support to the sales team
• Process sales orders, invoices, and delivery schedules
• Manage customer database, including updating customer information and processing new registrations
• Respond to customer inquiries and resolve issues promptly
• Coordinate with various departments to ensure order fulfillment
• Assist in preparation of sales reports and presentations
• Participate in sales meetings and provide updates on pending orders and customer issues
• Maintain inventory of sales materials and supplies
• Support sales team in achieving sales targets

 

Qualifications

• Proven experience in sales support or a similar administrative role
• Excellent communication and customer service skills
• Proficient in MS Office, particularly Excel and PowerPoint
• Experience with CRM software is a plus
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Associate’s or Bachelor’s degree in business or related field is preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Sales Support Coordinator
• Work Environment: Office setting with occasional travel for team meetings or client visits
• Reporting Structure: Reports to the Sales Manager or Director of Sales
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Sales Support Coordinator Do?

Sales Support Coordinators often work for companies across various industries in the sales department.

They play a key role in supporting the sales team to ensure smooth operations and customer satisfaction.

They are responsible for administrative tasks such as processing sales orders, tracking shipments, and maintaining customer databases.

They also coordinate with other departments like finance, marketing, and logistics to ensure all sales-related activities are aligned with the company’s overall strategy.

Sales Support Coordinators often act as a point of contact for clients, answering inquiries and resolving issues related to products, orders, and services.

They may also assist in the preparation of sales presentations and reports, as well as the analysis of sales data to help the team identify opportunities and improve performance.

Their job involves working closely with sales executives to provide the necessary resources and support for meeting sales targets.

Furthermore, they may be involved in the training and onboarding of new sales team members, ensuring they are equipped with the right tools and knowledge to excel in their roles.

 

Sales Support Coordinator Qualifications and Skills

A competent Sales Support Coordinator should possess a myriad of skills and qualifications, including:

• Excellent customer service skills to assist clients and manage their needs with a high level of professionalism and courtesy.
• Strong organizational skills to keep track of sales data, customer records, and inventory management, ensuring smooth operations within the sales department.
• Outstanding communication skills to effectively liaise between the sales team and other departments, ensuring that sales objectives are achieved.
• Problem-solving abilities to address any challenges or obstacles in the sales process, and the capacity to devise effective solutions swiftly.
• Time management skills to prioritize tasks, meet deadlines, and ensure the sales team functions efficiently.
• Detail-oriented approach to accurately record sales data and generate comprehensive sales reports.
• Technical abilities to use sales and customer relationship management (CRM) software.
• Interpersonal skills to build and maintain strong relationships within the team and with customers.
• Ability to multitask and remain calm under pressure, maintaining a high level of productivity in a fast-paced environment.

 

Sales Support Coordinator Experience Requirements

Candidates for the Sales Support Coordinator role typically need 1 to 2 years of experience in a sales or customer service role.

This experience can be gained through internships, part-time roles, or full-time positions in similar areas.

Those who have worked in roles such as Sales Representative, Customer Service Representative, or Administrative Assistant may have relevant experience for this position.

These roles provide valuable exposure to customer interaction, problem-solving, and administrative tasks, all important aspects of the Sales Support Coordinator role.

Candidates with more than 3 years of experience may have developed their interpersonal, organizational, and sales skills in roles such as Sales Associate, Account Manager, or Sales Support Specialist.

Those with more than 5 years of experience may have leadership experience in their background and might be ready for a role that includes supervising or managing a sales support team.

Experience with customer relationship management (CRM) software, excellent communication skills, and a strong understanding of sales processes are also highly beneficial for the Sales Support Coordinator role.

 

Sales Support Coordinator Education and Training Requirements

Sales Support Coordinators typically have a bachelor’s degree in business administration, marketing, communication or another related field.

They need a good understanding of customer service principles and practices, and often have prior experience in sales or customer service roles.

Knowledge of the product or industry can be beneficial, and is sometimes required.

This can be gained through on-the-job training, or more formal education such as industry-specific courses or certifications.

Some roles may require the Sales Support Coordinator to have a master’s degree in business or a related field, especially for higher level or more specialized positions.

Additional qualifications, like proficiency in CRM software and data analysis tools, are often highly valued.

Some Sales Support Coordinators may choose to pursue certifications in these areas to demonstrate their skills and commitment to the role.

Strong communication skills and the ability to work well in a team are also important, and these can be developed through both formal education and practical experience.

 

Sales Support Coordinator Salary Expectations

A Sales Support Coordinator can expect to earn an average salary of $45,000 (USD) per year.

However, this can vary significantly depending on factors such as the industry, years of experience, education level, and the geographical location of the position.

 

Sales Support Coordinator Job Description FAQs

What skills does a Sales Support Coordinator need?

Sales Support Coordinators should have excellent communication and customer service skills to assist with client relations.

They need to have strong organizational abilities to manage various tasks and deadlines.

Analytical skills are also important for interpreting sales data and identifying trends.

Familiarity with sales and customer relationship software can also be an asset.

 

Do Sales Support Coordinators need a degree?

A degree is not always necessary for a Sales Support Coordinator, but many employers may prefer candidates with a bachelor’s degree in a field related to business, sales, or marketing.

However, relevant work experience in sales or customer service can often be considered in lieu of formal education.

 

What should you look for in a Sales Support Coordinator resume?

On a Sales Support Coordinator’s resume, you should look for previous experience in sales or customer service roles.

Knowledge and use of sales-related software, strong communication skills, and a track record of meeting or exceeding sales goals are key indicators of a strong candidate.

Additionally, experience in coordinating and supporting sales teams can also be an important factor.

 

What qualities make a good Sales Support Coordinator?

A good Sales Support Coordinator is a team player who can efficiently work with a sales team while also being able to manage independent tasks.

They should be detail-oriented to manage data and sales reports, and have strong problem-solving skills to address sales-related issues as they arise.

A customer-focused mindset is also crucial in understanding and addressing client needs.

 

Is it difficult to hire a Sales Support Coordinator?

Hiring a Sales Support Coordinator may be challenging due to the combination of skills required for the role, including sales expertise, customer service skills, and data management abilities.

However, a well-crafted job description and strategic recruitment can help attract qualified candidates.

Offering competitive compensation, a positive work environment, and opportunities for professional growth can also make the role more appealing.

 

Conclusion

So there you have it.

Today, we’ve illuminated the integral role of a Sales Support Coordinator.

And guess what?

It’s not just about making sales.

It’s about facilitating the sales process, one task at a time.

With our comprehensive Sales Support Coordinator job description template and real-world examples, you’re now ready to advance.

But why stop there?

Dive deeper with our job description generator. It’s your ultimate tool for crafting compelling listings or refining your resume to perfection.

Remember:

Every successful sale has a team behind it.

Let’s make those sales happen. Together.

How to Become a Sales Support Coordinator (Complete Guide)

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