Salesforce Quality Assurance Analyst Job Description [Updated for 2025]

In the modern business landscape, the role of Salesforce Quality Assurance Analysts is becoming increasingly crucial.

As businesses increasingly rely on Salesforce for their customer relationship management, the demand for skilled professionals who can evaluate, improve, and safeguard the platform’s quality heightens.

But let’s delve deeper: What’s genuinely expected from a Salesforce Quality Assurance Analyst?

Whether you are:

• A job aspirant seeking to understand the core of this role,
• A recruiter drawing up the perfect candidate profile,
• Or simply fascinated by the intricacies of Salesforce Quality Assurance,

You’ve landed at the right destination.

Today, we present a customizable Salesforce Quality Assurance Analyst job description template, engineered for effortless posting on job boards or career portals.

Let’s dive right in.

Salesforce Quality Assurance Analyst Duties and Responsibilities

Salesforce Quality Assurance Analysts are professionals who ensure that the Salesforce software and systems are working efficiently and as intended.

They are responsible for identifying and fixing software defects, and improving the quality of the Salesforce application and services.

The duties and responsibilities of a Salesforce Quality Assurance Analyst include:

• Analyze and understand Salesforce system requirements and features
• Design and execute detailed test plans and scenarios for intended functionalities
• Identify, record, and document thoroughly any bugs or errors found during testing
• Perform manual testing of Salesforce application and services
• Execute automated testing using test automation tools and scripts
• Assist in troubleshooting and resolving issues that arise during testing
• Work closely with the development team to ensure that the software meets the defined quality standards
• Verify the fixes of resolved bugs and ensure they function correctly without any side effects
• Communicate regularly with the project team to provide updates on the quality status of the project
• Perform regression testing when changes are made to the Salesforce system
• Contribute to the improvement of testing procedures and strategies

 

Salesforce Quality Assurance Analyst Job Description Template

Job Brief

We are seeking a skilled Salesforce Quality Assurance Analyst to oversee the quality of our Salesforce software applications.

The Salesforce QA Analyst’s responsibilities include designing and implementing tests, debugging and defining corrective actions, as well as reviewing system requirements and tracking quality assurance metrics.

Our ideal candidate should be able to work closely with our Salesforce development team, possess a strong understanding of Salesforce platform, and be well-versed in the principles of quality assurance.

 

Responsibilities

• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the Salesforce service or product.
• Identify and remedy defects within the production process.
• Collaborate with Salesforce development team to ensure consistent project execution.
• Identify, isolate, and track bugs throughout testing.
• Identify any potential problems that users might encounter.
• Perform thorough regression testing when bugs are resolved.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

 

Qualifications

• Proven work experience as a Salesforce Quality Assurance Analyst or similar role
• Hands-on experience with Salesforce and other CRM software
• Experience in project management and QA methodology
• Ability to document and troubleshoot errors
• Working knowledge of test management software and SQL
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• BSc/BA in Computer Science, Engineering or a related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Salesforce Quality Assurance Analyst
• Work Environment: Office setting with the possibility of remote work. Occasional travel may be required for team meetings or on-site testing.
• Reporting Structure: Reports to the Quality Assurance Manager.
• Salary: Salary is determined by candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $105,000 minimum to $155,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Salesforce Quality Assurance Analyst Do?

Salesforce Quality Assurance Analysts are specialized professionals who work with the Salesforce software platform.

They work in various industries where Salesforce is implemented, including IT companies, financial institutions, marketing firms, and more.

Their primary role is to ensure the quality, reliability, and performance of Salesforce applications and features.

They do this by designing and executing test plans, debugging, defining corrective actions, and conducting system and compatibility tests.

Salesforce Quality Assurance Analysts work closely with business analysts, developers, and other team members to understand business requirements and user stories.

They then translate these into functional tests.

They also review system requirements and track quality assurance metrics, such as defect densities and open defect counts.

Additionally, they identify, record, document thoroughly, and track bugs.

These professionals also play a crucial role in the post-deployment phase, where they monitor the system for any potential issues that may arise.

They are responsible for diagnosing and rectifying any problems to ensure optimal system performance.

In the case of updates or new feature roll-outs, Salesforce Quality Assurance Analysts are tasked with ensuring that these changes do not negatively impact the system’s functionality or performance.

Ultimately, the Salesforce Quality Assurance Analyst is responsible for ensuring the highest level of quality and performance for Salesforce applications in line with the company’s goals and user needs.

 

Salesforce Quality Assurance Analyst Qualifications and Skills

A proficient Salesforce Quality Assurance Analyst should have the skills and qualifications that align with your job description, such as:

• Proficient knowledge of Salesforce and its various functionalities to ensure accurate and efficient quality assurance processes.
• Strong attention to detail and problem-solving skills to identify and resolve defects or issues in Salesforce applications.
• Excellent communication skills to effectively articulate technical information to non-technical teams, and to collaborate effectively with project stakeholders.
• Experience in developing, executing, and maintaining test cases and scripts, including regression, integration, system, and sanity tests.
• Understanding of software development life cycle (SDLC) and quality assurance methodologies to ensure software aligns with established standards.
• Capability to work in a team and independently, often managing multiple projects and deadlines simultaneously.
• Knowledge of automation tools and experience in automated testing would be advantageous.
• Experience with bug tracking systems and test management tools to report and track issues that arise during the testing phase.

 

Salesforce Quality Assurance Analyst Experience Requirements

For entry-level Salesforce Quality Assurance Analyst positions, a candidate may require 1 to 2 years of experience, typically gained through an internship or a part-time role in a related field such as software testing, QA analysis, or working with Salesforce in some capacity.

These candidates may also gain valuable experience through degree programs or Salesforce certification courses.

Candidates with 3 to 5 years of experience are generally considered for mid-level positions.

They should have substantial experience in Salesforce testing, understanding Salesforce’s platform, and implementing quality assurance protocols.

Experience in creating test plans, test cases, and scripts is also typically required.

They may also be expected to have proficiency in automation testing tools.

For senior positions, a candidate will usually need more than 5 years of experience.

Such candidates should have extensive experience in managing and executing all phases of testing and should be proficient in Salesforce and CRM practices.

Leadership experience or prior experience leading a team of QA analysts would be beneficial.

Experience with Agile methodology, advanced testing tools, and skills in problem-solving and project management are also often required.

 

Salesforce Quality Assurance Analyst Education and Training Requirements

A Salesforce Quality Assurance Analyst typically requires a bachelor’s degree in computer science, information technology or a related field.

The role involves a deep understanding of the Salesforce platform, so a Salesforce certification such as Certified Salesforce Administrator, Certified Platform Developer or Certified App Builder is often required.

In addition to a solid foundation in computer science and Salesforce, they also need a strong background in software testing methodologies and frameworks.

Familiarity with automated testing tools and programming languages like SQL and Java can be beneficial.

Having experience with Salesforce applications and systems, as well as understanding business processes and requirements, is crucial.

Therefore, an internship or previous job in a related field could be valuable.

Furthermore, some employers may prefer candidates with a master’s degree in business administration or computer science, especially for more senior roles.

This degree can provide the analyst with a broader understanding of business operations and strategic decision making.

Finally, because the technology field is constantly evolving, ongoing learning and professional development are essential.

Many Salesforce Quality Assurance Analysts continue their education by obtaining additional Salesforce certifications or attending relevant trainings and workshops.

 

Salesforce Quality Assurance Analyst Salary Expectations

A Salesforce Quality Assurance Analyst can expect to earn an average salary of $76,419 (USD) per year.

The actual salary can vary significantly depending on factors such as experience, certifications in Salesforce, the complexity of the projects handled, and the location of the job.

 

Salesforce Quality Assurance Analyst Job Description FAQs

What skills does a Salesforce Quality Assurance Analyst need?

Salesforce Quality Assurance Analysts should possess strong analytical skills to identify errors and inconsistencies.

They should have a deep understanding of Salesforce, its features, and functionalities.

Communication skills are essential to effectively relay information to developers and stakeholders.

They must also have experience in software testing strategies, including both manual and automated testing.

 

Do Salesforce Quality Assurance Analysts need a degree?

Most Salesforce Quality Assurance Analysts have a Bachelor’s Degree in Computer Science, IT, or a related field.

Some employers may accept equivalent work experience.

Salesforce-specific certifications, like the Salesforce Administrator or Salesforce Developer certifications, are highly desirable and can increase job prospects.

 

What should you look for in a Salesforce Quality Assurance Analyst resume?

A Salesforce Quality Assurance Analyst’s resume should demonstrate experience in Salesforce platform testing and quality assurance.

Look for knowledge in Salesforce-specific coding and testing tools, as well as the implementation of testing strategies.

Evidence of problem-solving skills, attention to detail, and the ability to work within a team is important.

Certifications or coursework related to Salesforce is a bonus.

 

What qualities make a good Salesforce Quality Assurance Analyst?

A good Salesforce Quality Assurance Analyst is highly detail-oriented, allowing them to spot minor issues that could become larger problems.

They are adept problem solvers who can think creatively to find solutions.

They need to be excellent communicators to effectively collaborate with others on their team and to relay information to stakeholders.

They should also be motivated to keep up with the constant changes and updates in Salesforce technology.

 

What are the daily duties of a Salesforce Quality Assurance Analyst?

A typical day for a Salesforce Quality Assurance Analyst includes writing, executing, and maintaining test cases for Salesforce applications.

They may participate in meetings with development teams to discuss test results and needed improvements.

Additionally, they may work on bug fixes, create reports on test results, and document any issues for future reference.

They continuously monitor the quality of software and ensure it meets the desired performance standards.

 

Conclusion

And there you have it.

Today, we’ve unraveled the true essence of being a Salesforce Quality Assurance Analyst.

And you know what?

It’s not just about detecting bugs.

It’s about ensuring the smooth and flawless functionality of the Salesforce platform, one test case at a time.

With our ready-to-use Salesforce Quality Assurance Analyst job description template and real-life instances, you’re prepared to forge ahead.

But why stop there?

Dig deeper with our job description generator. It’s your next stepping stone to creating meticulous job descriptions or refining your resume to perfection.

Remember:

Each test case is a piece of the larger puzzle.

Let’s ensure that quality. Together.

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