Salesforce Quality Assurance Tester Job Description [Updated for 2025]

In today’s dynamic business environment, the role of Salesforce Quality Assurance Testers is more crucial than ever.

As businesses increasingly rely on Salesforce solutions to drive growth, the demand for skilled professionals who can ensure the quality, functionality, and reliability of these solutions is rapidly escalating.

But what does a Salesforce Quality Assurance Tester really do?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager striving to attract the ideal candidate,
• Or merely intrigued by the domain of Salesforce testing,

You’ve come to the right place.

Today, we are presenting a comprehensive and customizable Salesforce Quality Assurance Tester job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Salesforce Quality Assurance Tester Duties and Responsibilities

Salesforce Quality Assurance Testers are responsible for testing and ensuring the quality of Salesforce software applications.

They work closely with developers to identify, track, and resolve software defects and ensure that all Salesforce applications meet the highest standards of quality.

The duties and responsibilities of a Salesforce Quality Assurance Tester include:

• Analyzing Salesforce application requirements and creating a detailed testing plan
• Executing test cases and scripts to verify the functionality, usability, and efficiency of Salesforce applications
• Identifying, documenting, and reporting software defects and issues to the development team
• Working closely with the development team to understand the functionality of the software and provide constructive feedback
• Conducting regression testing, stress testing, performance testing, and other types of testing to ensure the overall quality of Salesforce applications
• Reviewing software documentation to ensure accuracy and completeness
• Creating and maintaining test data for use in functional and non-functional testing
• Assessing the impact of new releases on existing functionality
• Continually updating knowledge of Salesforce and related technologies

 

Salesforce Quality Assurance Tester Job Description Template

Job Brief

We are seeking a dedicated and detail-oriented Salesforce Quality Assurance Tester to join our team.

In this role, you will be responsible for conducting tests before product launches to ensure the Salesforce application runs smoothly and meets our business needs.

Your responsibilities will include designing and implementing tests, debugging and defining corrective actions, as well as reviewing system requirements and tracking quality assurance metrics.

Ideal candidates should be familiar with the Salesforce platform, and have a strong understanding of QA methodologies, tools, and processes.

 

Responsibilities

• Review and analyze system specifications
• Develop and execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Conduct post-release/post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Validate and document completion of testing and development
• Identify, record, document thoroughly and track bugs
• Monitor debugging process results

 

Qualifications

• Proven work experience as a Salesforce Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Salesforce CRM and its testing tools
• Ability to document and troubleshoot errors
• Working knowledge of test management software (e.g. qTest, Zephyr) and SQL
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• BSc/BA in Computer Science, Engineering or a related field
• Salesforce certification is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities
• Salesforce certification training

 

Additional Information

• Job Title: Salesforce Quality Assurance Tester
• Work Environment: Office setting with options for remote work. Limited travel may be required for team meetings or trainings.
• Reporting Structure: Reports to the Quality Assurance Manager or Project Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $85,000 minimum to $130,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Salesforce Quality Assurance Tester Do?

Salesforce Quality Assurance Testers work within the Salesforce platform, a customer relationship management solution that offers applications for small, midsize and enterprise organizations, focusing on sales and support.

Their main task is to ensure that the Salesforce software and applications run smoothly and efficiently, meeting the requirements specified by the clients or the organization.

They do this by conducting a series of tests and analyses, identifying any potential issues or bugs within the software.

They work closely with Salesforce Developers and Administrators to understand the functionalities and features of the Salesforce applications being tested.

They design and create testing scenarios and frameworks, simulate user interactions, and document the results.

Salesforce Quality Assurance Testers are also responsible for identifying and documenting any defects they find during testing.

They report these defects to the development team, who will then work to fix the issues before the software is deployed.

In addition to software testing, they may be involved in the development of user manuals and guidelines, training end users, and providing ongoing software support.

Their role is critical in ensuring that the Salesforce applications meet the desired quality standards and perform optimally, thus enhancing the user experience and overall productivity of the organization.

 

Salesforce Quality Assurance Tester Qualifications and Skills

Salesforce Quality Assurance Testers need a mix of technical proficiency, strong analytical thinking, and exceptional communication to ensure that Salesforce applications function as expected, including:

• Understanding of Salesforce platform to effectively design and execute test cases, test scripts, and process plans.
• Experience with automated testing tools for Salesforce such as Selenium or Provar, to aid in the efficient and thorough testing of applications.
• Strong analytical and problem-solving skills to identify, document, and communicate about defects and issues that arise during testing.
• Proficiency in SQL and other database technologies to verify data integrity and perform backend testing.
• Exceptional attention to detail to ensure all aspects of work are complete and accurate.
• Strong communication skills to effectively collaborate with developers, project managers, and other stakeholders, as well as to clearly document testing results.
• Knowledge of Agile methodologies to accommodate rapid iterative development and quick responses to change.
• Understanding of software development lifecycle (SDLC) to ensure alignment with development processes and methodologies.
• Ability to manage multiple projects concurrently, maintaining efficiency and effectiveness.

 

Salesforce Quality Assurance Tester Experience Requirements

Salesforce Quality Assurance Testers are typically required to have at least 1 to 3 years of experience in Salesforce testing, or in a similar CRM environment.

This experience may have been obtained through internships, contract roles, or full-time positions.

Candidates should have a deep understanding of Salesforce and its features, as well as a strong background in software quality assurance testing.

They should have experience with creating and implementing test plans, as well as with using testing tools such as Selenium or JMeter.

Those with 3 to 5 years of experience often have a deeper understanding of the Salesforce platform and its testing requirements.

They have also likely gained experience in leading testing efforts, analyzing results, and making recommendations for improvements.

Individuals with more than 5 years of experience are often considered for senior or leadership roles in the quality assurance team.

They are expected to have significant experience in managing large-scale testing projects, coordinating with multiple teams, and guiding the testing strategy for Salesforce applications.

Additionally, Salesforce certifications such as Certified Platform Developer I, Certified Administrator, or Certified Advanced Administrator can be beneficial in demonstrating a candidate’s knowledge and experience.

 

Salesforce Quality Assurance Tester Education and Training Requirements

A Salesforce Quality Assurance Tester typically requires a bachelor’s degree in Computer Science, Information Systems, or a related field.

In-depth knowledge of Salesforce and its various applications is highly essential for this role.

Moreover, familiarity with automated testing tools, as well as understanding of software QA methodologies, tools, and processes is necessary.

It’s beneficial if the candidate has a Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification, which validates their knowledge and expertise in Salesforce.

Hands-on experience in Salesforce testing is preferred.

This experience should include designing and implementing test plans, identifying and resolving discrepancies, and ensuring that the Salesforce software application functions as expected.

For advanced roles, a master’s degree in a related field or significant work experience may be required.

Ongoing training and knowledge updates about Salesforce updates and new tools is highly recommended to stay competitive in this role.

Additional certifications, such as Certified Software Tester (CST) or Certified Software Quality Analyst (CSQA), could enhance a tester’s career prospects and demonstrate a commitment to the profession.

 

Salesforce Quality Assurance Tester Salary Expectations

A Salesforce Quality Assurance Tester earns an average salary of $77,506 (USD) per year.

However, the salary can vary based on factors such as experience, certifications in Salesforce testing, the size of the employing company, and the location.

 

Salesforce Quality Assurance Tester Job Description FAQs

What skills does a Salesforce Quality Assurance Tester need?

A Salesforce Quality Assurance Tester needs excellent analytical and problem-solving skills, as they will often need to identify and rectify complex system issues.

They need a strong understanding of Salesforce platforms, its functionalities, and how to test them.

Good communication skills are also important, as the role requires interaction with different teams.

Knowledge of testing methodologies and tools, and the ability to document and track defects is also needed.

 

Do Salesforce Quality Assurance Testers need any specific certification?

While certification is not always mandatory, having a Salesforce Certified Administrator or Salesforce Certified Platform Developer certification can be beneficial and increase employability.

These certifications validate a tester’s skills and knowledge of Salesforce platform.

Additionally, qualifications related to software testing, like ISTQB, can also be advantageous.

 

What should you look for in a Salesforce Quality Assurance Tester resume?

A Salesforce QA Tester resume should demonstrate a strong understanding of Salesforce platform and its testing methodologies.

Experience with automated testing tools and experience in creating and executing test cases is also important.

Look for any certifications related to Salesforce or quality assurance testing.

Previous experience in Quality Assurance and a thorough understanding of the software development life cycle (SDLC) can also be a good indication of a candidate’s suitability.

 

What qualities make a good Salesforce Quality Assurance Tester?

A good Salesforce QA Tester is detail-oriented, as they have to identify and document minute issues that others may overlook.

They should be able to work independently as well as part of a team, and have strong organizational skills to manage and prioritize multiple tasks effectively.

They should also be proactive in updating their knowledge of Salesforce’s latest features and changes.

 

Is it challenging to hire a Salesforce Quality Assurance Tester?

Hiring a Salesforce QA Tester can be challenging due to the specialized nature of the role.

It requires a unique combination of skills, including a thorough understanding of Salesforce platform, knowledge of QA methodologies and tools, and excellent analytical skills.

Therefore, it’s important to have a comprehensive hiring process in place to assess these skills effectively.

 

Conclusion

And that wraps it up.

Today, we’ve given you an insider’s look into what being a Salesforce Quality Assurance Tester truly involves.

Guess what?

It’s not just about running test cases.

It’s about ensuring the optimal performance of Salesforce applications, one test at a time.

Armed with our comprehensive Salesforce QA Tester job description template and practical examples, you’re ready to leap.

But why not go further?

Dive deeper with our job description generator. It’s your next step to creating detailed job listings or refining your resume to perfection.

Remember:

Every test case contributes to the overall performance.

Let’s ensure that perfection. Together.

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