SAP SD Support Analyst Job Description [Updated for 2025]

In today’s digital era, the role of SAP SD Support Analysts has become increasingly critical.

As technology continues to evolve, the demand for proficient individuals who can understand, maintain, and optimize our SAP Sales and Distribution (SD) systems grows stronger.

However, what exactly is expected from an SAP SD Support Analyst?

Whether you are:

• A job applicant trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the intricate dynamics of SAP SD Support,

You’re in the right place.

Today, we introduce a customizable SAP SD Support Analyst job description template, which can be easily posted on job boards or career sites.

Let’s dive right into it.

SAP SD Support Analyst Duties and Responsibilities

SAP SD Support Analysts are primarily responsible for providing technical support and consultancy for SAP SD (Sales and Distribution) module within an organization.

They engage in problem-solving activities, understand business processes, and ensure efficient functionality of the system.

They have the following duties and responsibilities:

• Provide day-to-day user support and assist users in troubleshooting SAP SD related issues
• Analyze the needs of the users and develop solutions within the SAP SD module to meet those needs
• Carry out configuration and customization changes in the SAP SD module as per business requirements
• Perform regular system checks and troubleshooting to ensure the smooth running of the SAP SD module
• Create and maintain documentation relating to system configuration, policies, and procedures
• Work with other SAP module analysts to ensure integration and functionality between modules
• Conduct regular training sessions for end-users to increase system knowledge and efficiency
• Participate in the testing, updating, and validation of the SAP SD module during system upgrades or implementation of new features
• Develop functional specifications and collaborate with BASIS and ABAP teams for development and testing of SAP enhancements
• Manage relationships with stakeholders, ensuring their requirements are understood and met

 

SAP SD Support Analyst Job Description Template

Job Brief

We are seeking a skilled SAP SD Support Analyst to provide technical support for our SAP Sales and Distribution (SD) system.

The successful candidate will be responsible for troubleshooting, problem-solving, and providing solutions to ensure smooth operation of the system.

The SAP SD Support Analyst will be involved in reviewing user requirements, troubleshooting issues, providing solutions, and working closely with the SAP development team to ensure the SD module aligns with the business process.

Ideal candidates are familiar with SAP SD module, have a good understanding of business processes, and are experienced in providing support to end-users.

 

Responsibilities

• Provide support and maintenance for SAP SD module including troubleshooting and resolution of issues.
• Collaborate with the SAP development team to align SD module with business processes.
• Understand user requirements and provide suitable solutions.
• Develop and update system documentation, user manuals, and training materials.
• Provide training and support to end-users.
• Perform regular system checks and maintenance to ensure optimal performance.
• Work with other SAP team members to integrate SD module with other SAP modules.
• Stay updated with the latest SAP updates, enhancements and add-ons.

 

Qualifications

• Proven experience as an SAP SD Support Analyst or similar role.
• Strong knowledge of SAP SD module and its integration with other modules.
• Good understanding of business processes and how they align with SAP SD.
• Experience in providing support and training to end-users.
• Problem-solving skills and ability to provide solutions to technical issues.
• Good communication skills to effectively interact with users and team members.
• Bachelor’s degree in Computer Science, Information Systems or related field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: SAP SD Support Analyst
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the SAP Support Manager or IT Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $75,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a SAP SD Support Analyst Do?

SAP SD Support Analysts work in the field of enterprise resource planning, specifically with SAP’s Sales and Distribution (SD) module.

They primarily work for corporations across various industries but can also be employed by IT firms or work independently as consultants.

SAP SD Support Analysts are primarily responsible for providing technical support and troubleshooting for SAP SD module.

This includes answering user queries, solving issues related to the module, and ensuring smooth and effective operations.

They work closely with other IT professionals, such as SAP consultants and developers, to create and implement strategies that enhance the functionalities and performance of the SAP SD module.

They help in the configuration and customization of the SD module according to the client’s business requirements.

SAP SD Support Analysts also play a key role in SAP SD module upgrades and testing.

They ensure that new versions or features of the software are properly installed and functioning as per the client’s expectations.

They are often involved in end-user training, developing user manuals, and creating documentation related to the SAP SD module.

They ensure that users understand how to use the module effectively, which can help reduce the number of user queries and issues.

Their job often involves analyzing the current system processes and making recommendations for improvements.

They collaborate with the client to understand their business processes, identify areas of improvement in the SAP SD module, and implement necessary changes.

 

SAP SD Support Analyst Qualifications and Skills

An effective SAP SD Support Analyst should possess a blend of technical knowledge, problem-solving skills, and a deep understanding of business processes, including:

• Thorough understanding of SAP Sales and Distribution (SD) module, its configuration and integration with other modules
• Experience in providing technical support and troubleshooting, resolving issues related to SAP SD, and ensuring smooth operations
• Strong analytical skills to understand, interpret and address complex business requirements and translate them into functional specifications
• Excellent communication skills for liaising with stakeholders, users, and other team members, and for providing clear instructions and solutions
• Problem-solving skills to identify and address issues, and propose improvements to enhance the functionality and efficiency of the SAP SD module
• Strong organizational skills to handle multiple tasks simultaneously, and maintain attention to detail
• Knowledge of ABAP programming language to analyze and debug code in case of any issues
• Understanding of the end-to-end order-to-cash process, and the ability to design and implement solutions in SAP SD that align with this process
• Ability to provide training and guidance to end users to ensure they are utilizing the system effectively

 

SAP SD Support Analyst Experience Requirements

Entry-level SAP SD Support Analyst candidates typically have 1 to 2 years of experience, often gained through internships or part-time roles in SAP SD support or related roles such as SAP Consultant or SAP Associate Consultant.

These professionals can also gain valuable on-the-job experience in related roles such as ERP Analyst, Systems Analyst, or other IT-related roles.

Familiarity with SAP SD (Sales and Distribution) module, including its functionalities, configurations, and integrations, is often a prerequisite at this level.

Candidates with more than 3 years of experience are expected to have advanced their technical skills and knowledge in SAP SD module.

They may have been involved in the end-to-end process of implementing the SAP SD module, including planning, analysis, design, configuration, testing, deployment, and support.

Those with more than 5 years of experience are likely to have leadership experience in their background, such as leading a team of SAP SD Support Analysts or managing large-scale SAP SD projects.

They may also have experience in cross-module integration within SAP and have developed skills in problem-solving, project management, and customer service.

In addition to experience, certain roles may require SAP certification in the SD module or a relevant bachelor’s degree in computer science or information technology.

 

SAP SD Support Analyst Education and Training Requirements

SAP SD Support Analysts typically have a bachelor’s degree in Computer Science, Information Systems, or a related field.

They are expected to have strong knowledge of SAP Sales and Distribution (SD) module, with experience in handling SD user queries and providing functional support.

Additionally, a familiarity with other SAP modules such as MM (Materials Management), FI (Financial Accounting), and CO (Controlling) could be beneficial.

Many employers prefer candidates with a SAP Certification, specifically in the SD module, which indicates advanced knowledge and expertise.

In terms of experience, most employers require a minimum of 2-3 years of SAP SD support or consulting experience.

Analysts should also have strong problem-solving skills and an understanding of business processes related to sales and distribution.

Continued education and training in the latest SAP products and technologies is often encouraged to keep up with the evolving industry trends and best practices.

 

SAP SD Support Analyst Salary Expectations

The average salary for a SAP SD Support Analyst is $83,450 (USD) per year.

However, the actual earnings can differ based on factors such as prior experience, certifications in the field, the size and industry of the employing company, and the cost of living in the job location.

 

SAP SD Support Analyst Job Description FAQs

What skills does a SAP SD Support Analyst need?

A SAP SD Support Analyst should possess strong technical skills with proficiency in SAP SD (Sales and Distribution) module.

They should have the capability to troubleshoot and resolve technical issues.

Excellent communication skills are necessary for interfacing with end-users and understanding their needs.

Understanding of business processes, project management skills, and the ability to work under pressure are also required.

 

Do SAP SD Support Analysts need a degree?

SAP SD Support Analysts typically need a Bachelor’s degree in Computer Science, Information Systems, or a related field.

However, relevant work experience and certifications, such as SAP Certification, can also be acceptable for some employers.

 

What should you look for in a SAP SD Support Analyst resume?

In a SAP SD Support Analyst’s resume, look for evidence of experience with the SAP SD module, including implementation, configuration, and support.

Knowledge of related SAP modules can be beneficial.

Additionally, check for problem-solving skills, project management experience, and proficiency in programming languages like ABAP.

Certifications in SAP SD or related SAP modules can also be a plus.

 

What qualities make a good SAP SD Support Analyst?

A good SAP SD Support Analyst should be analytical and problem-solving, enabling them to identify and resolve issues efficiently.

Excellent communication skills are crucial for interacting with end-users and understanding their needs.

They should also be organized and detail-oriented to manage tasks effectively.

A good SAP SD Support Analyst should also be proactive and capable of working independently or as part of a team.

 

Is it challenging to hire a SAP SD Support Analyst?

Yes, hiring a SAP SD Support Analyst can be challenging due to the specific technical knowledge required for the role.

Employers often look for professionals with a sound understanding of SAP SD and the ability to work under pressure.

Offering competitive salaries, continuous learning opportunities, and a conducive work environment can attract potential candidates.

 

Conclusion

And there you have it.

Today, we’ve unfolded the layers of what it truly means to be an SAP SD Support Analyst.

Surprised?

It’s not merely about troubleshooting and resolving issues.

It’s about enhancing the efficiency of a business’s sales and distribution, one SAP solution at a time.

Armed with our comprehensive SAP SD Support Analyst job description template and real-world instances, you’re all set to embark on your journey.

But why stop there?

Go the extra mile with our job description generator. It’s your ultimate tool for creating precision-crafted job listings or fine-tuning your resume to absolute perfection.

Remember:

Every SAP solution is a piece of a larger framework.

Let’s shape that future. Together.

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