SAP SD Support Specialist Job Description [Updated for 2025]

In today’s technologically advanced world, SAP SD Support Specialists have become increasingly important.

As technology evolves, so does the demand for skilled individuals who can manage, enhance, and secure our SAP systems.

But what does being an SAP SD Support Specialist actually entail?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the perfect candidate,
• Or simply curious about the intricacies of SAP SD support,

You’ve come to the right place.

Today, we present a customizable SAP SD Support Specialist job description template, designed for effortless posting on job boards or career sites.

Let’s dive in.

SAP SD Support Specialist Duties and Responsibilities

SAP SD Support Specialists focus on supporting the SAP system, specifically in the area of Sales and Distribution (SD).

They use their specialized knowledge to troubleshoot, optimize, and implement solutions within this domain.

The duties and responsibilities of an SAP SD Support Specialist include:

• Providing technical support and troubleshooting for SAP SD module
• Analysing user requirements and defining functional specifications
• Configuring and testing SAP SD to meet the needs of the business
• Resolving SAP issues related to SD module, including order management, shipping, billing, pricing, and logistics
• Providing training and assistance to SAP users within the organization
• Working closely with other team members to integrate SD module with other SAP modules
• Documenting system changes, updates, and resolutions for future reference
• Staying updated with the latest SAP SD practices, enhancements, and updates
• Recommending system improvements and optimizations based on user feedback and analysis
• Participating in SAP upgrade projects and system audits to ensure data integrity

 

SAP SD Support Specialist Job Description Template

Job Brief

We are looking for a dedicated SAP SD Support Specialist to join our team.

In this role, you will be responsible for troubleshooting, analyzing and solving issues related to the SAP SD module.

You will also implement improvements, provide user training, and ensure our system aligns with business processes.

Our ideal candidate has a solid understanding of the SAP SD module, excellent problem-solving skills, and a passion for technology.

 

Responsibilities

• Provide support and troubleshooting for SAP SD issues
• Analyze complex problems, propose solutions and execute fixes
• Ensure integration of SAP SD module with other SAP modules
• Monitor system performance and make necessary adjustments to ensure optimal performance
• Implement improvements and updates to the SAP SD module
• Train users on SAP SD functionalities and updates
• Work closely with other IT teams to ensure data integrity and security
• Stay current on the latest SAP SD developments and best practices

 

Qualifications

• Proven experience as an SAP SD Support Specialist or similar role
• Deep understanding of SAP SD module and integration points
• Familiarity with other SAP modules like MM, PP, and FICO
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, team-oriented environment
• Excellent communication skills to effectively communicate with non-technical users
• BSc degree in Computer Science, Information Technology or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
Retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: SAP SD Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager or SAP Lead.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: [Specify the pay range]
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a SAP SD Support Specialist Do?

SAP SD Support Specialists work in the IT departments of various organizations across industries, often specializing in the Sales and Distribution (SD) module of SAP systems.

They may also work as consultants for IT firms.

They are responsible for providing technical support and troubleshooting for SAP SD end users.

They must understand business processes, user needs, and system configuration to resolve issues related to sales order processing, pricing, shipping, billing, and more.

SAP SD Support Specialists also conduct regular system checks and maintenance to ensure smooth operation and consistent data flow.

They work closely with system users, other SAP specialists, and software developers to update and optimize the system.

Additionally, they assist in training users on how to use the system effectively and in line with company policies and procedures.

They may also contribute to the development of training materials and user guides.

When implementing new system features or enhancements, SAP SD Support Specialists play a critical role in testing and validation to ensure the changes meet the business requirements and function as expected.

Finally, they are expected to stay up-to-date with the latest SAP technologies and updates, applying this knowledge to continuously improve the system’s functionality and performance.

 

SAP SD Support Specialist Qualifications and Skills

A competent SAP SD Support Specialist should possess a range of technical and soft skills, along with relevant industry knowledge, such as:

• Expertise in SAP SD (Sales and Distribution) module including configuration, testing, and process knowledge to support the overall SAP environment.
• Strong analytical and problem-solving skills to identify, diagnose, and resolve system issues efficiently.
• Excellent communication skills to interact with team members, stakeholders, and end-users, explaining complex technical issues in an understandable manner.
• Experience in working with cross-functional teams, coordinating with developers, analysts, and administrators for troubleshooting and system enhancements.
• Familiarity with other SAP modules like MM, PP, FI/CO, and their integration with SD, to provide comprehensive support.
• Strong understanding of business processes in industries such as manufacturing, retail, or logistics, to ensure the SAP SD module is optimally configured to meet the business needs.
• Ability to document technical specifications, create test plans, and conduct training sessions for end-users.
• Good project management skills, capable of handling multiple tasks and deadlines in a fast-paced environment.
• Knowledge of ITIL processes and experience in managing tickets/incidents in any IT Service Management Tool.

 

SAP SD Support Specialist Experience Requirements

Entry-level SAP SD Support Specialists typically have at least 1 to 2 years of experience working with SAP systems, usually gained through an internship, part-time role, or an entry-level position in a related field such as IT support or software development.

During this time, they should have gained a good understanding of the SAP Sales and Distribution (SD) module, as well as other relevant SAP modules.

They may also have had some exposure to troubleshooting and resolving SAP-related issues.

Candidates with more than 3 years of experience likely have had the opportunity to develop their technical skills and knowledge further.

They should have a deep understanding of the SAP SD module and be comfortable providing support to end-users, troubleshooting complex issues, and training new users.

Those with more than 5 years of experience should have a significant amount of hands-on SAP SD experience and may also have some leadership or managerial experience.

At this stage, they could be ready for a lead or managerial position within the SAP support team.

Additionally, regardless of the amount of experience, many employers also require SAP SD Support Specialists to have a relevant certification such as the SAP Certified Application Associate – Sales and Distribution, ERP 6.0 EhP7, or a similar certification.

 

SAP SD Support Specialist Education and Training Requirements

SAP SD Support Specialists typically have a bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field.

Knowledge of SAP software, particularly its Sales and Distribution (SD) module, is crucial.

This understanding can be obtained through a combination of coursework and hands-on experience.

In addition to the degree, it is highly desirable for SAP SD Support Specialists to have SAP certifications.

There are several tiers of SAP certifications available, with SAP Certified Application Associate – Sales and Distribution, ERP 6.0 EhP7 being one of the most relevant for this role.

Industry experience, typically a minimum of 2-3 years, in the sales and distribution domain is also preferred.

This experience can be in the areas of order processing, pricing, shipping, and billing.

Strong problem-solving skills, the ability to work in a team, and good communication skills are also important for this role.

Some employers may prefer candidates with a master’s degree in Business Administration (MBA) or Information Systems, as it may indicate the individual’s capability to understand the broader business perspective.

Finally, ongoing education is essential in this role due to the constantly evolving nature of software systems.

Therefore, a willingness to learn and adapt to new technologies is crucial for a SAP SD Support Specialist.

 

SAP SD Support Specialist Salary Expectations

The average salary for a SAP SD Support Specialist is $83,400 (USD) per year.

The actual compensation can differ based on factors such as experience, industry, and geographical location.

 

SAP SD Support Specialist Job Description FAQs

What is SAP SD and why is it important in a business?

SAP SD stands for Sales and Distribution, which is one of the significant modules of the SAP ERP system.

It is used for the management of customer relationship processes, sales, and distribution of products, services, and resources in an organization.

It plays a crucial role in businesses as it helps in the efficient management of sales and customer service, thus enhancing customer satisfaction.

 

What skills does a SAP SD Support Specialist need?

A SAP SD Support Specialist should have comprehensive knowledge of the SAP SD module and its integration with other modules.

They should possess excellent problem-solving skills to address system issues and improve the efficiency of operations.

Good interpersonal and communication skills are also necessary as they will need to work closely with other team members and potentially interact with clients.

Technical skills, such as proficiency in SAP software, understanding of database structures, and familiarity with SQL, are also valuable.

 

Do SAP SD Support Specialists need a degree?

Yes, most SAP SD Support Specialists are required to have a bachelor’s degree in computer science, information technology or a related field.

Some companies might also require relevant certifications, such as SAP Certified Application Associate – Sales and Distribution, ERP 6.0.

 

What qualities make a good SAP SD Support Specialist?

A good SAP SD Support Specialist is detail-oriented, able to identify and resolve system errors quickly.

They are team players who can collaborate well with others and have excellent communication skills to explain complex technical issues in simple terms.

Being proactive and staying updated with the latest trends and updates in SAP software is also a significant quality of a successful SAP SD Support Specialist.

 

What are the daily duties of a SAP SD Support Specialist?

On a daily basis, a SAP SD Support Specialist is expected to provide technical support to the SAP SD users, troubleshoot and resolve system issues, and ensure smooth operations.

They might also be involved in system upgrades, testing, and the implementation of new features.

Regular communication with team members and stakeholders to understand their needs and provide solutions is also part of their daily responsibilities.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intricacies of being a SAP SD Support Specialist.

Surprise, surprise?

It’s not just about managing databases.

It’s about shaping the future of business operations, one SAP module at a time.

Armed with our detailed SAP SD Support Specialist job description template and real-world examples, you’re all set to carve your niche.

But why settle just there?

Delve deeper with our job description generator. It’s your next step towards creating a spot-on job listing or honing your resume to precision.

Don’t forget:

Every SAP module is a part of a bigger business picture.

Let’s build that future. Side by side.

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