Seasonal Resort Staff Job Description [Updated for 2025]

In the vibrant realm of hospitality, the focus on seasonal resort staff has never been more central.

As tourism ebbs and flows with the seasons, the demand for versatile individuals who can adapt, thrive, and secure our resort’s reputation heightens.

But let’s delve deeper: What’s really expected from a seasonal resort staff member?

Whether you are:

• A job seeker trying to comprehend the scope of this role,
• A hiring manager conceptualizing the perfect candidate,
• Or simply fascinated by the dynamics of seasonal resort employment,

You’re in the right place.

Today, we present a customizable seasonal resort staff job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Seasonal Resort Staff Duties and Responsibilities

Seasonal Resort Staff members are typically hired for busy seasons in resorts.

They perform a variety of tasks depending on their assigned roles, which can range from front desk operations to food service, housekeeping, and activity coordination.

The general duties and responsibilities of a Seasonal Resort Staff member may include:

• Providing exceptional customer service to guests
• Performing check-in and check-out procedures for guests
• Handling guest inquiries and complaints promptly and professionally
• Maintaining cleanliness and orderliness in all areas of the resort
• Assisting with food and beverage services, if applicable
• Coordinating and facilitating guest activities and events
• Ensuring guest safety by adhering to resort policies and procedures
• Conducting basic maintenance tasks as needed
• Assisting with luggage transport
• Performing administrative tasks such as answering phone calls and managing bookings
• Reporting any issues or concerns to the resort manager

 

Seasonal Resort Staff Job Description Template

Job Brief

We are looking for energetic, service-oriented individuals to join our team as Seasonal Resort Staff.

This role includes assisting in various areas of our resort operations such as guest services, housekeeping, food and beverage service, event planning, and recreational activities.

Our ideal candidates have excellent interpersonal skills, are flexible and enjoy working in a fast-paced, dynamic environment.

Ultimately, the role of the Seasonal Resort Staff is to deliver an excellent overall guest experience, ensuring high levels of customer satisfaction and promoting a positive resort image.

 

Responsibilities

• Provide exceptional customer service to guests
• Assist with guest check-in and check-out procedures
• Perform housekeeping duties including cleaning and maintenance of rooms and common areas
• Assist with food and beverage preparation and service
• Assist in planning and executing resort events and activities
• Ensure all resort rules and policies are communicated to guests and enforced
• Attend to guest inquiries and concerns promptly and professionally
• Maintain a clean and safe environment for guests
• Assist in other resort operations as needed

 

Qualifications

• Prior experience in a hospitality or customer service role preferred
• Excellent communication and interpersonal skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to multitask and work well under pressure
• Knowledge of basic housekeeping and food service principles
• Ability to work well in a team
• High school diploma or equivalent

 

Benefits

• Competitive pay
• Paid training
• Free meals during shifts
• Discounts on resort services and amenities
• Flexible scheduling

 

Additional Information

• Job Title: Seasonal Resort Staff
• Work Environment: Fast-paced resort setting. This position may require outdoor work in a variety of weather conditions.
• Reporting Structure: Reports to the Resort Manager or Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: Varies based on position and experience
• Location: [City, State] (specify the location or indicate if housing is provided)
• Employment Type: Seasonal
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our resort. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a brief cover letter outlining your qualifications and interest in the position to [email address or application portal].

 

What Does a Seasonal Resort Staff Do?

Seasonal Resort Staff work in various positions within a resort for a specific season, often during the busiest tourist times such as summer or winter.

Their duties usually depend on their specific position, but can include roles like front desk operations, housekeeping, food and beverage service, recreation and entertainment, and even maintenance or groundskeeping.

Front desk staff are usually responsible for guest check-ins and check-outs, dealing with any inquiries or complaints, and providing information about the resort and local area.

Housekeeping staff are tasked with cleaning and maintaining rooms and common areas, ensuring the resort always presents its best image.

Food and beverage service staff work in the resort’s dining areas, where they may prepare meals, serve food and drinks, and provide excellent customer service to guests.

Recreation and entertainment staff organize and run activities for guests, such as guided tours, sports events, children’s activities, or evening entertainment.

Maintenance and groundskeeping staff keep the resort’s facilities in good condition, carrying out repairs as needed and ensuring the gardens and grounds look appealing and well cared for.

Regardless of their specific role, all Seasonal Resort Staff are expected to deliver exceptional customer service and contribute to a positive, welcoming atmosphere at the resort.

Their goal is to ensure guests have an enjoyable, memorable stay.

 

Seasonal Resort Staff Qualifications and Skills

Seasonal Resort Staff should possess a combination of customer service skills, flexibility, and physical abilities in order to successfully perform in their roles.

These may include:

• Excellent communication skills to interact with guests, listen to their needs and provide clear and concise information about resort facilities and services.
• Customer service skills to ensure guest satisfaction, promptly address issues, and build a friendly and welcoming environment.
• Adaptability to adjust to the seasonal nature of the job, work flexible hours, and handle a variety of tasks as needed.
• Physical stamina to stand for long periods, perform cleaning and maintenance tasks, and carry luggage or other heavy items if necessary.
• Problem-solving abilities to quickly and effectively resolve any issues or complications that may arise, ensuring minimal impact on guest experience.
• Teamwork skills to work effectively with other staff members in a high-paced and dynamic environment.
• Knowledge of safety procedures and first aid, to ensure the well-being of guests and staff at the resort.

 

Seasonal Resort Staff Experience Requirements

For entry-level seasonal resort staff roles, previous experience may not be strictly necessary, although experience in customer service, hospitality or a similar field would be beneficial.

Many resorts will provide on-the-job training for these positions, so the most important qualities are often enthusiasm, a positive attitude, and the ability to work well in a team.

Candidates with 1 to 2 years of experience may be considered for more senior roles within the resort, such as supervisor or team leader positions.

This experience could be gained in previous seasonal roles, or in other hospitality or customer service roles.

For candidates with more than 3 years of experience, there may be opportunities to take on managerial roles within the resort.

This experience could be gained in a variety of hospitality settings, but experience in a resort or similar setting would be particularly valuable.

Those with more than 5 years of experience may be considered for higher-level managerial roles, and may be responsible for overseeing the operation of the entire resort.

This would require a broad range of skills and experience, including staff management, budgeting and finance, and an in-depth understanding of the hospitality industry.

 

Seasonal Resort Staff Education and Training Requirements

Seasonal Resort Staff generally require a high school diploma or equivalent, although some positions may require specialized training or a degree in hospitality or tourism.

Experience in customer service or in the hospitality industry can be beneficial.

Some resorts may provide on-the-job training to ensure the staff understands their specific duties, the resort’s policies, and standard operating procedures.

Fluency in a second language is often desirable, especially in areas with a high number of international tourists.

For positions that involve food and beverage service, a food handler’s card or alcohol server permit might be necessary.

For those in managerial or supervisory roles, certifications in hotel management or hospitality leadership can be advantageous.

While not required, having a CPR and First Aid certification could also be beneficial, especially for staff working around pools or in fitness facilities.

Many employers value soft skills such as communication, problem-solving, and teamwork, which are often necessary when dealing with guests and resolving any issues that may arise.

Overall, the requirements for Seasonal Resort Staff can vary widely depending on the specific position and resort.

 

Seasonal Resort Staff Salary Expectations

A Seasonal Resort Staff member can expect to earn an average of $11.42 (USD) per hour.

This income can fluctuate depending on factors such as the location of the resort, the specific role held, and the level of experience the employee has in the hospitality industry.

 

Seasonal Resort Staff Job Description FAQs

What skills does a Seasonal Resort Staff need?

Seasonal Resort Staff should have strong communication and customer service skills, as they are usually the first point of contact for guests.

They should also have problem-solving skills, as they might need to handle complaints or issues raised by guests.

Basic computer skills are often necessary, as staff often need to use reservation or point-of-sale systems.

Understanding of a second language can also be a plus in this role.

 

Do Seasonal Resort Staff need a degree?

While a degree isn’t necessary for a Seasonal Resort Staff position, some resorts might prefer candidates with a degree in hospitality, business, or a related field.

However, relevant experience in the hospitality industry is often more important.

 

What should you look for in a Seasonal Resort Staff resume?

When reviewing a resume for a Seasonal Resort Staff position, look for previous experience in customer service or the hospitality industry.

Fluency in other languages can be a great asset, especially for resorts with international guests.

Also, look for evidence of strong interpersonal skills, problem-solving ability, and organization.

 

What qualities make a good Seasonal Resort Staff?

Good Seasonal Resort Staff are friendly, patient, and customer-oriented.

They should be able to multitask, handle stress well, and make decisions quickly.

They should also have a positive attitude and be able to work well in a team.

A willingness to work flexible hours, including nights, weekends, and holidays, is also important in this role.

 

What are the daily duties of a Seasonal Resort Staff?

Daily duties of a Seasonal Resort Staff may include handling check-ins and check-outs, resolving guest issues, maintaining cleanliness in common areas, and assisting guests with various needs.

They may also be tasked with administrative duties like answering phones, managing reservations, and processing payments.

Their duties can vary depending on the specific needs of the resort.

 

Conclusion

And there you have it.

Today, we’ve given you an insider’s view of what it means to be a seasonal resort staff member.

Surprised?

It’s not just about serving guests.

It’s about creating unforgettable vacation experiences, one guest interaction at a time.

Armed with our comprehensive seasonal resort staff job description template and real-world examples, you’re ready to make your next move.

But why stop there?

Dive deeper with our job description generator. It’s your one-stop-shop for crafting precise job listings or perfecting your resume.

Remember:

Every guest interaction contributes to their overall experience.

Let’s create those unforgettable moments. Together.

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