Seasonal Resort Worker Job Description [Updated for 2025]

In the hospitality industry, the demand for seasonal resort workers has never been greater.

As tourism ebbs and flows with the changing seasons, the need for dynamic individuals who can adapt, thrive, and ensure the smooth running of our resorts becomes paramount.

But let’s delve into the details: What’s truly expected from a seasonal resort worker?

Whether you are:

• A job seeker trying to understand the responsibilities and requirements of this role,
• A hiring manager crafting the profile of the perfect candidate,
• Or simply interested in the behind-the-scenes of resort operations,

You’ve come to the right place.

Today, we present a customizable seasonal resort worker job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Seasonal Resort Worker Duties and Responsibilities

Seasonal Resort Workers perform a variety of tasks depending on the specific role they are hired for.

Regardless of the role, they are expected to provide excellent customer service and maintain the resort’s standards of cleanliness and operation.

The duties and responsibilities of a Seasonal Resort Worker may include:

• Greeting guests upon arrival and providing them with information about the resort and its amenities
• Performing housekeeping duties such as cleaning rooms, making beds, and restocking towels and toiletries
• Assisting guests with their luggage, directions, and any requests or complaints they may have
• Working at the resort’s restaurant or bar, preparing meals or drinks, serving guests, and cleaning up afterwards
• Assisting in the operation and maintenance of the resort’s recreational facilities, such as the pool, gym, spa, or golf course
• Selling tickets or merchandise, and processing payments
• Performing maintenance tasks such as minor repairs, gardening, or snow removal
• Ensuring the safety of the resort guests by monitoring the premises and reporting any suspicious activity

 

Seasonal Resort Worker Job Description Template

Job Brief

We are seeking a dependable, service-minded Seasonal Resort Worker for our high-traffic resort.

Seasonal Resort Workers are responsible for a range of duties that vary according to the season but may include groundskeeping, maintenance, guest services, and event preparation.

A successful candidate will be adaptable, enthusiastic and able to provide exceptional customer service to our guests.

Experience working in a similar role at a resort or hospitality setting is preferred.

 

Responsibilities

• Provide excellent guest service and ensure guest satisfaction
• Perform various tasks, such as maintenance, cleaning, and groundskeeping
• Assist in event setup and takedown
• Respond to guest inquiries and requests promptly and professionally
• Maintain cleanliness and orderliness of all areas in the resort
• Ensure safety guidelines and procedures are followed
• Assist in other departments as needed

 

Qualifications

• Previous experience in a resort or hospitality setting preferred
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Physical stamina and ability to perform duties such as lifting, cleaning, and manual labor
• High School diploma or equivalent

 

Benefits

• Competitive hourly wage
• Discounted accommodations and other resort amenities
• Flexible schedule
• Opportunity to work in a vibrant, dynamic environment

 

Additional Information

• Job Title: Seasonal Resort Worker
• Work Environment: Resort setting. The role involves both indoor and outdoor work, with physical tasks such as lifting and moving items.
• Reporting Structure: Reports to the Resort Manager or Department Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Seasonal
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Seasonal Resort Worker Do?

Seasonal Resort Workers often work in resorts during the peak tourist seasons, whether that’s summer beach resorts or winter ski resorts.

Their work typically involves a variety of tasks to ensure the guests have a comfortable and enjoyable stay.

This includes working in customer service roles such as front desk operations where they handle check-ins, check-outs, and handle any guest queries or issues.

Many Seasonal Resort Workers work in hospitality roles, such as housekeeping, where they clean and maintain rooms, or in food service roles, where they serve food and drinks in resort restaurants and bars.

Some workers may also be involved in recreational activities.

This could involve organizing and leading tours, activities, or events, or working as ski instructors or lifeguards, depending on the resort.

Their responsibility is to maintain a high level of customer service, ensuring guests’ needs are met and they have a positive experience during their stay.

This could involve anything from ensuring rooms are cleaned to a high standard, to providing information on local attractions, to resolving any issues that arise.

Seasonal Resort Workers often work long hours during the peak season, including weekends and holidays, but the job can offer the chance to live and work in some beautiful locations.

 

Seasonal Resort Worker Qualifications and Skills

A seasonal resort worker should have a wide range of skills and qualifications to perform their job effectively, including:

• Excellent customer service skills to ensure guests have a positive and memorable experience.
• Strong communication skills to interact with guests, answer their queries and provide them with information about resort services and amenities.
• Flexibility and adaptability to handle different tasks, such as front desk duties, food and beverage services, housekeeping, or activity coordination.
• Physical fitness to meet the demands of the job which may include standing for extended periods, moving luggage, or maintaining resort grounds.
• Ability to work well in a team environment, collaborating with other staff to ensure smooth operation of the resort.
• Problem-solving skills to address and resolve guest issues and concerns promptly and professionally.
• Knowledge of safety procedures and emergency protocols to ensure the safety and well-being of guests and staff.
• Basic accounting or cash handling skills for transactions, if required.
• Possess cultural awareness and sensitivity to cater to guests from diverse backgrounds and nationalities.

 

Seasonal Resort Worker Experience Requirements

Seasonal Resort Workers often come from a variety of backgrounds and may not necessarily require any specific formal education.

However, having some practical experience in hospitality or customer service roles is often highly beneficial and appreciated by employers.

Entry-level candidates are typically expected to have at least a few months of relevant work experience, which can often be obtained through part-time roles or internships in hospitality, tourism or customer service.

Knowledge about basic operations of the resort, hygiene, and safety protocols are generally expected at this level.

Candidates with 1-2 years of experience usually possess more advanced skills, such as advanced customer service skills, the ability to handle complex situations and the ability to work with the resort management software.

Those with more than 3 years of experience often have managerial or supervisory skills, and are comfortable leading a team of resort workers.

They may also have acquired specialized skills, such as event coordination, maintenance skills, or knowledge of specific resort activities.

Moreover, proficiency in a second language can be very beneficial for resort workers, particularly in resorts that attract a large number of international tourists.

Overall, the most important qualities for a Seasonal Resort Worker are excellent customer service skills, the ability to handle a variety of situations with grace and patience, and a passion for providing guests with a memorable experience.

 

Seasonal Resort Worker Education and Training Requirements

Education and training requirements for Seasonal Resort Workers can vary widely depending on the specific role they are hired for.

However, a high school diploma or equivalent is generally the minimum requirement.

For positions such as lifeguards or skiing instructors, relevant certification may be required.

These certifications ensure the individual has the necessary skills and knowledge to perform their duties effectively and safely.

On the job training is often provided for roles such as housekeeping, maintenance, and food and beverage services.

This usually involves learning specific procedures and policies of the resort, as well as any relevant health and safety regulations.

Customer service skills are crucial for any role within a resort, and experience in a customer-facing role can be beneficial.

In some cases, fluency in a second language may be required or preferred, particularly for resorts that attract a high number of international visitors.

Additionally, some resorts may prefer or require individuals with a certificate or degree in hospitality, tourism, or a related field.

This is especially true for supervisory or management roles.

Regardless of the specific role, all Seasonal Resort Workers should have excellent communication skills and the ability to work well as part of a team.

They should also be comfortable working in a fast-paced, often-changing environment.

 

Seasonal Resort Worker Salary Expectations

A Seasonal Resort Worker can expect to earn an average wage of $11.50 (USD) per hour.

The actual earnings can fluctuate depending on the location of the resort, the specific duties of the job, and the worker’s experience and skills.

 

Seasonal Resort Worker Job Description FAQs

What skills does a seasonal resort worker need?

A seasonal resort worker should have excellent customer service skills as they will be interacting with guests on a daily basis.

They should be able to multitask and handle multiple responsibilities simultaneously.

Physical stamina is also important as the job may involve a lot of standing, walking, or lifting.

Communication, teamwork, and problem-solving skills are also crucial.

 

Do seasonal resort workers need any specific qualifications?

Most resorts require seasonal workers to have at least a high school diploma or GED.

However, specific qualifications might vary depending on the job role within the resort.

Some roles might require a degree in hospitality management or a related field, while others might require specific certifications such as food handling or lifeguard certification.

 

What should you look for in a seasonal resort worker resume?

Look for experience in customer service or hospitality industry.

Any experience that involves interaction with customers or guests can be beneficial.

Check for any relevant certifications or qualifications.

Also, look for evidence of the ability to work in a fast-paced, team-oriented environment.

 

What qualities make a good seasonal resort worker?

A good seasonal resort worker is friendly, outgoing, and has a genuine desire to provide excellent customer service.

They should be reliable, able to work well in a team, and have good problem-solving skills.

A good seasonal resort worker should also be adaptable and willing to perform a variety of tasks as required.

 

How can I retain seasonal resort workers for the next season?

To retain seasonal resort workers, make sure they have a positive work experience.

This can include offering competitive wages, providing a healthy work environment, and treating them with respect.

Offering incentives such as end-of-season bonuses or the opportunity for advancement can also encourage seasonal workers to return.

 

Conclusion

So, there we have it.

Today, we’ve taken an immersive dive into the dynamic world of being a seasonal resort worker.

Surprise!

It’s not just about providing hospitality.

It’s about creating unforgettable experiences, one guest interaction at a time.

Armed with our essential seasonal resort worker job description template and real-life scenarios, you’re ready to dive in.

But why stop there?

Explore further with our job description generator. It’s your go-to tool for crafting precise job listings or fine-tuning your resume to perfection.

Remember:

Every interaction is a part of the bigger hospitality experience.

Let’s create those unforgettable moments. Together.

How to Become a Seasonal Resort Worker (Complete Guide)

Boring Jobs Beware: Exciting Careers with Great Paychecks

Job Market Heatwave: The Hottest Trending Jobs Around

The Hiring Boom: Jobs That Companies are Desperate to Fill

Low Income, High Risk: Exploring the Least Paying Jobs in the Modern Workforce