Security Control Room Operator Job Description [Updated for 2025]

In the age of escalating security threats, the role of Security Control Room Operators has become increasingly crucial.

As the world becomes more interconnected, the need for astute individuals who can manage, coordinate, and protect our security infrastructure grows exponentially.

So, let’s dive deeper: What exactly is expected from a Security Control Room Operator?

Whether you are:

• An aspiring candidate trying to understand the core responsibilities of this role,
• A hiring manager seeking to outline the perfect job applicant,
• Or simply curious about the ins and outs of security control operations,

You’re in the right place.

Today, we provide a customizable Security Control Room Operator job description template, designed for easy posting on job boards or career sites.

Let’s get started.

Security Control Room Operator Duties and Responsibilities

Security Control Room Operators are responsible for monitoring and overseeing the security operations within a particular facility or area through the use of various surveillance systems and reporting tools.

Their key duties and responsibilities include:

• Monitoring and operating electronic security control systems within the control room
• Responding to all security alerts in a timely and professional manner
• Reporting and logging all security incidents and system irregularities
• Coordinating with field security personnel and other staff during emergency situations
• Ensuring all surveillance equipment and systems are fully operational
• Maintaining detailed and accurate records of all control room operations
• Carrying out routine checks of the premises via CCTV and reporting any unusual findings
• Communicating effectively with management about any security risks or threats
• Assisting law enforcement and emergency services when necessary
• Adhering to all company policies and procedures related to security

 

Security Control Room Operator Job Description Template

Job Brief

We are seeking a dedicated Security Control Room Operator to maintain a safe and secure environment for our organization.

This role includes monitoring surveillance systems, coordinating security operations, and conducting routine surveillance checks.

The ideal candidate has a keen eye for detail, good observational skills, and the ability to respond quickly and calmly to security threats.

Ultimately, the role of the Security Control Room Operator is to ensure the safety and security of our organization’s personnel and premises at all times.

 

Responsibilities

• Monitor surveillance cameras and alarm systems
• Coordinate security operations for specific events
• Conduct routine checks of premises to ensure security measures are in place
• Communicate with law enforcement, fire departments, and emergency medical personnel
• Respond to security alerts and handle them in a timely manner
• Produce reports on daily activities and irregularities
• Adhere to compliance with legal and company policies
• Investigate and report any security breaches
• Provide assistance to people in need
• Submit reports of daily surveillance activity and important occurrences

 

Qualifications

• Proven experience as a security officer or guard
• Knowledge of legal guidelines for area security and public safety
• Experience in surveillance systems and emergency procedures
• Good understanding of report writing
• Excellent surveillance and observation skills
• Strong integrity and professional conduct
• Ability to remain calm in high-pressure situations
• High school diploma is required; further education in security administration or similar field will be a plus
• Professional certification in security services or relevant field is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Security Control Room Operator
• Work Environment: This role requires working in a control room setting. Shift work is often required, and may include weekends, nights, and holidays.
• Reporting Structure: Reports to the Security Manager or other security leadership.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $55,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Security Control Room Operator Do?

Security Control Room Operators typically work for security companies, corporate businesses, or public establishments like hospitals, schools, or government buildings.

Their primary role is to ensure the safety and security of the premises they are tasked with.

They monitor and control the CCTV systems and other surveillance equipment in order to keep track of activities happening in and around the premises.

This includes watching multiple screens simultaneously, identifying any suspicious activities, and reporting them as necessary.

They are also responsible for controlling access to the premises by verifying identities and authorizing entry for employees, visitors, or vendors.

This could involve using intercoms, two-way radios, or other communication devices.

Security Control Room Operators may need to respond to alarms and emergency situations, coordinating with on-site security personnel or contacting police, fire, or medical services as necessary.

They are also tasked with keeping records and logs of all security incidents and activities.

They often work in shifts, including nights, weekends, and holidays, as their roles require 24/7 surveillance to ensure the safety of the premises.

Lastly, they perform regular system checks and report any faults or issues with the surveillance equipment, ensuring that all security systems are functioning optimally at all times.

 

Security Control Room Operator Qualifications and Skills

A proficient Security Control Room Operator should possess an array of technical abilities, soft skills, and industry knowledge to effectively monitor and respond to security situations, including:

• Monitoring skills to effectively watch multiple security feeds and identify any suspicious activity.
• Clear communication skills to alert relevant parties about security issues, instruct security personnel and report incidents.
• Detail-oriented mindset to notice small anomalies in security footage and to keep accurate records of incidents.
• Problem-solving skills to quickly assess and respond to situations that arise, and make decisions under pressure.
• Technical skills to operate and understand security systems, CCTV, and other surveillance equipment.
• Interpersonal skills to work effectively with a diverse team of security personnel, law enforcement, and management.
• Physical fitness to potentially respond to emergencies, and mental stamina to remain alert during long shifts.
• Understanding of privacy laws and regulations, as well as industry-specific security protocols.

 

Security Control Room Operator Experience Requirements

The experience requirements for a Security Control Room Operator typically start with a high school diploma or equivalent.

It’s beneficial for candidates to have some experience in security or law enforcement roles.

This could be obtained through military service, police work, or private security firms.

Entry-level candidates may have 1-2 years of experience, often through part-time roles or internships in security operations.

They might also gain practical experience by working in roles such as Security Guard, CCTV Operator, or Loss Prevention Officer.

Candidates with more than 3 years of experience often develop their technical skills and knowledge in entry-level security roles, specifically dealing with surveillance systems, access control, emergency response, and incident reporting.

Those with more than 5 years of experience usually have deep knowledge of security protocols and procedures, and may have some leadership experience in their background.

They may be ready for a supervisor or team-leader position within the security control room, where they will be responsible for managing and training other staff members.

Additionally, candidates should have strong communication skills, the ability to handle stressful situations, and a detailed understanding of security systems and protocols.

Depending on the specific role, they may also need knowledge of specific security software systems or certification in certain security practices.

 

Security Control Room Operator Education and Training Requirements

To become a Security Control Room Operator, a high school diploma or GED equivalent is usually required.

Many employers prefer candidates who have completed some college coursework in criminal justice, security management, or a related field.

Security Control Room Operators typically require specific on-the-job training, where they learn about the protocols, rules, and regulations of the property or company they will be protecting.

This training often includes learning how to operate and maintain security systems, respond to emergency situations, and write incident reports.

Certification is not always mandatory, but many operators choose to obtain certification through organizations such as the International Foundation for Protection Officers or the ASIS International.

These certifications often require a combination of education, experience, and passing an exam.

Further skills needed include strong communication and observation skills, knowledge of public safety, ability to operate surveillance systems effectively, and quick decision-making abilities.

Continuous education and keeping updated with the latest security and surveillance technology is important for career growth in this role.

Some employers may also prefer individuals with previous experience in law enforcement or the military.

 

Security Control Room Operator Salary Expectations

The average wage for a Security Control Room Operator is around $17.85 (USD) per hour.

The total annual earnings can vary depending on factors such as the individual’s level of experience, the location of work, and the specific policies of the employing company.

 

Security Control Room Operator Job Description FAQs

What are the key responsibilities of a Security Control Room Operator?

The key responsibilities of a Security Control Room Operator include monitoring security systems for suspicious activity, coordinating with security personnel on the ground, responding to alarms and emergencies, conducting video surveillance, keeping detailed records of incidents, and reporting any irregularities to the appropriate authorities or departments.

 

What skills does a Security Control Room Operator need?

Security Control Room Operators should possess strong communication skills, the ability to remain calm under pressure, and good problem-solving skills.

They should also have a keen eye for detail and be able to react quickly and efficiently in emergency situations.

Knowledge of security protocols and procedures, as well as experience with surveillance systems and alarm responses, are also essential.

 

Do Security Control Room Operators need a specific qualification or degree?

While a specific degree is not typically required for Security Control Room Operators, a high school diploma or equivalent is often necessary.

Relevant certifications in security management or prior experience in law enforcement or the military can be advantageous.

Most importantly, operators need to be trained in the use of security systems and emergency response protocols.

 

What should you look for in a Security Control Room Operator resume?

In a Security Control Room Operator’s resume, look for previous experience in a similar role, demonstrating their ability to handle security systems and coordinate responses.

Certifications in relevant security training programs are a definite plus.

Skills to look for include attention to detail, quick decision-making, and excellent communication skills.

 

What qualities make a good Security Control Room Operator?

A good Security Control Room Operator is vigilant, observant, and able to stay focused over extended periods.

They should have the ability to multitask and make quick, sound decisions in stressful situations.

Effective communication skills are also vital, as they need to coordinate with both security personnel and law enforcement.

Lastly, a high level of integrity and reliability is a must in this role, given the sensitive nature of their work.

 

Conclusion

And there we have it.

Today, we’ve unveiled the true essence of being a Security Control Room Operator.

And guess what?

It’s not just about monitoring security systems.

It’s about crafting a safer environment, one vigilant eye at a time.

With our tailor-made Security Control Room Operator job description template and practical examples, you’re fully equipped to make your next career leap.

But why not go further?

Immerse yourself with our job description generator. It’s your ultimate guide to creating precision-driven job listings or refining your resume to perfection.

Remember:

Every vigilant eye is a part of a larger security network.

Let’s create that safer environment. Together.

How to Become a Security Control Room Operator (Complete Guide)

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