Shelter Manager Job Description [Updated for 2025]

In an era of increasing concern for animal welfare, the role of shelter managers has become more crucial than ever.

As societal awareness grows, so does the demand for competent leaders who can oversee, enhance, and secure our animal shelter facilities.

But let’s delve deeper: What’s truly expected from a shelter manager?

Whether you are:

• An aspiring professional trying to understand the core of this role,
• A recruitment officer sketching out the perfect candidate,
• Or simply captivated by the intricate operations of animal shelters,

You’re in the right place.

Today, we introduce a customizable shelter manager job description template, designed for effortless posting on job boards or career sites.

Let’s dive right into it.

Shelter Manager Duties and Responsibilities

Shelter Managers oversee the daily operations of an animal shelter, ensuring the well-being of the animals and managing the shelter staff.

They are tasked with ensuring the animals’ welfare and safety, while also dealing with any administrative or managerial tasks.

Shelter Managers are responsible for the following duties:

• Manage daily operations of the shelter, including feeding schedules, medical care, and cleanliness
• Implement and enforce shelter policies and procedures
• Ensure that all animals are treated humanely and with compassion
• Coordinate with veterinarians to provide medical treatment for animals
• Oversee the adoption process, including screening potential adopters
• Train, supervise, and evaluate shelter staff and volunteers
• Manage inventory of shelter supplies and place orders when necessary
• Work with community organizations and the public to promote the shelter and its mission
• Handle any emergency situations that may arise, such as animal illness or injury
• Keep records of animal intake and adoption, as well as any incidents that occur within the shelter

 

Shelter Manager Job Description Template

Job Brief

We are seeking a compassionate, experienced, and organized Shelter Manager to oversee the daily operations of our animal shelter.

In this role, you will be responsible for ensuring the welfare of the animals within the facility, managing staff and volunteers, and maintaining the shelter’s budget.

The ideal candidate will have a strong background in animal care, a deep understanding of animal welfare laws and regulations, and exceptional leadership skills.

 

Responsibilities

• Oversee the daily operations of the shelter, including feeding, cleaning, and medical care of animals.
• Manage shelter staff and volunteers, providing training and supervision as needed.
• Work with veterinarians to ensure all animals receive appropriate medical attention.
• Develop and manage the shelter’s budget, ensuring all expenses are appropriately documented and justified.
• Coordinate with animal control officers and other community stakeholders on animal rescue and intake procedures.
• Implement and enforce shelter policies and procedures in accordance with animal welfare laws and regulations.
• Conduct community outreach and education programs to raise awareness about animal welfare and adoption.
• Handle administrative tasks such as record-keeping, fundraising, and reporting to regulatory bodies.

 

Qualifications

• Proven experience in animal care or shelter management.
• Strong knowledge of animal welfare laws and regulations.
• Exceptional leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to handle physically demanding tasks and work in a variety of weather conditions.
• High school diploma or equivalent required; degree in animal science, veterinary technology, or related field preferred.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Training and development opportunities

 

Additional Information

• Job Title: Shelter Manager
• Work Environment: This role involves both indoor and outdoor work, and may require lifting, bending, and standing for long periods. Some evenings, weekends, and holidays may be required.
• Reporting Structure: Reports to the Board of Directors or Executive Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shelter Manager Do?

Shelter Managers work predominantly in animal shelters, homeless shelters, or disaster relief shelters.

Their primary responsibility is to ensure the safe and efficient operation of the shelter on a day-to-day basis.

In an animal shelter, the manager oversees the care of the animals, ensuring they are fed, cleaned, and receive necessary medical attention.

They may also coordinate adoption events and manage volunteers and staff.

In a homeless shelter, the manager’s duties could include coordinating with social services, managing staff and volunteers, and ensuring the welfare and safety of the shelter’s residents.

This might also involve arranging for food, clothing, and other necessities.

In disaster relief shelters, managers would organize temporary housing for people affected by natural disasters or other crises.

They would coordinate with relief organizations for supplies and manage the distribution of food, water, and basic necessities.

Across all types of shelters, managers are responsible for budgeting, fundraising, and maintaining records.

They also ensure the shelter complies with all applicable laws and regulations, and they often serve as the public face of the organization, communicating with the public and the media.

 

Shelter Manager Qualifications and Skills

Shelter Managers are expected to possess a unique blend of practical skills, compassion, and administrative abilities to effectively manage an animal shelter, including:

• Strong organizational skills to manage the daily operations of the shelter, including animal intake, adoptions, and care schedules.
• Experience and knowledge in animal behavior and care to ensure the health and well-being of the shelter’s animals.
• Effective communication skills to liaise with staff, volunteers, animal control officers, and the public, as well as conduct outreach and educational programs.
• Problem-solving skills to handle any crisis that may arise, such as health issues among the animals, space constraints, and behavioral problems.
• Administrative skills for maintaining records, managing budgets, and ensuring compliance with animal welfare regulations.
• Interpersonal skills to build relationships with potential adopters, foster families, donors, and local community members.
• Compassionate and empathetic nature towards animals and a commitment to animal welfare.
• Ability to handle stressful and emotionally charged situations, such as dealing with neglected or abused animals, euthanasia decisions, and interactions with distressed pet owners.

 

Shelter Manager Experience Requirements

Shelter Managers should preferably have a bachelor’s degree in social work, psychology, or a related field, along with 1-2 years of experience in a social service or non-profit setting.

Direct involvement with vulnerable populations, including the homeless, refugees, or disaster-affected individuals is highly advantageous.

Candidates for a Shelter Manager position may gain initial experience through internships or part-time roles in social services, counseling, or non-profit organizations.

They may also have previous roles such as Case Worker, Outreach Coordinator, or Volunteer Coordinator.

Those with more than 3 years of experience typically have an established understanding of shelter operations, including staff management, grant writing, budgeting, and program development.

Candidates with more than 5 years of experience may have significant leadership experience and have familiarity with navigating regulatory and funding challenges.

They may be ready for a leadership or executive director position in a larger shelter or non-profit organization.

Regardless of tenure, a Shelter Manager should possess a strong commitment to social justice, excellent interpersonal skills, and the ability to work effectively in high-stress situations.

 

Shelter Manager Education and Training Requirements

Shelter Managers typically have a bachelor’s degree in social work, human services, public administration, or a related field.

Experience in a shelter environment, whether it’s through an internship or volunteer work, is usually preferred by employers.

Shelter Managers should have a strong understanding of mental health, addiction, and homelessness issues, as well as knowledge of housing laws and regulations.

Some shelter manager positions may require a master’s degree in a relevant field.

For example, larger shelters or those offering more specialized services may prefer candidates with a master’s degree in social work or public administration.

Certifications in emergency management, non-profit leadership, or human services can also be beneficial and demonstrate a commitment to the profession.

Continuing education in the form of workshops or seminars on topics such as crisis intervention, trauma-informed care, and case management is often recommended.

Knowledge in areas such as First Aid, CPR, and Nonviolent Crisis Intervention can also be a requirement for the role of a Shelter Manager.

 

Shelter Manager Salary Expectations

A Shelter Manager earns an average salary of $42,500 (USD) per year.

The actual salary can fluctuate based on the individual’s experience, the size and funding of the shelter, and its geographical location.

 

Shelter Manager Job Description FAQs

What skills does a Shelter Manager need?

A Shelter Manager should have strong leadership and managerial skills to oversee the smooth operations of a shelter.

They should possess excellent communication and interpersonal skills for coordinating with staff, volunteers, and external agencies.

Knowledge of animal behavior and health is essential.

They also need to be compassionate, patient, and able to make tough decisions in stressful situations.

 

Do Shelter Managers need a degree?

While a specific degree is not always required, having a degree in Animal Science, Veterinary Technology, or a related field can be advantageous.

Experience in animal care or shelter management is often more important than formal education.

However, certain certifications in animal welfare and shelter management can increase employability.

 

What should you look for in a Shelter Manager resume?

A Shelter Manager’s resume should highlight their experience in animal care and shelter management.

It should include examples of their leadership and decision-making skills, as well as their ability to handle stressful situations.

Evidence of ability to manage budgets, staff, and volunteers is also a plus.

Certifications in animal welfare or shelter management can also be a valuable addition to their resume.

 

What qualities make a good Shelter Manager?

A good Shelter Manager should be compassionate towards animals and dedicated to their welfare.

They should have strong leadership skills to manage the shelter staff and volunteers effectively.

They should also be able to communicate effectively, both with their team and with external agencies.

Problem-solving skills are crucial to handling the various challenges that can arise in a shelter environment.

 

Is it difficult to hire a Shelter Manager?

Hiring a Shelter Manager can be challenging as it requires a unique combination of skills and experience.

The role demands a passion for animal welfare, strong leadership skills, and an ability to handle stressful situations.

Therefore, finding a candidate who meets all these requirements can be difficult, but not impossible.

Offering competitive compensation and a supportive work environment can help attract qualified candidates.

 

Conclusion

So, there you have it.

Today, we’ve cast a spotlight on what it truly means to be a shelter manager.

And you know what?

It’s not just about managing a shelter.

It’s about being a beacon of hope, one life at a time.

With our comprehensive shelter manager job description template and real-world examples, you’re primed to embark on your journey.

But why stop there?

Dig deeper with our job description generator. It’s your ideal companion in crafting compelling job listings or perfecting your resume to excellence.

Remember:

Every life you touch is a part of the bigger picture.

Let’s make a difference. Together.

How to Become a Shelter Manager (Complete Guide)

Career Power Plays: The Jobs with the Most Market Muscle

Coveted Careers: The Most Prestigious Jobs in the Market

Joyful Professions: Careers That Keep the Excitement Alive

Flex Your Work: Careers That Fit Around Your Lifestyle