Shelter Support Staff Member Job Description [Updated for 2025]

In today’s world, the importance of Shelter Support Staff Members cannot be overstated.

As we navigate through complex social issues, the demand for compassionate and dedicated individuals to fortify our shelter systems is on the rise.

But what does being a Shelter Support Staff Member really entail?

Whether you are:

• An aspirant wanting to comprehend the core of this role,
• A recruitment officer delineating the perfect candidate,
• Or simply curious about the day-to-day responsibilities of shelter support,

You’ve come to the right place.

Today, we present a customizable Shelter Support Staff Member job description template, designed for effortless posting on job boards or career sites.

Let’s delve right into it.

Shelter Support Staff Member Duties and Responsibilities

Shelter Support Staff Members are crucial to the daily operations of any shelter, providing direct assistance to clients and ensuring the shelter is clean, organized, and safe.

Their tasks may cover a broad range from administrative duties to direct care for clients.

Specific duties and responsibilities include:

• Assisting with the intake process for new clients, including gathering personal information, explaining shelter rules, and providing an orientation to the facility
• Providing information about available resources, such as job placement services, counseling, and medical care
• Maintaining accurate and up-to-date records of clients, donations, and services
• Organizing and distributing meals, clothing, and other basic necessities to clients
• Maintaining the cleanliness and orderliness of the shelter, including cleaning common areas and restocking supplies
• Coordinating with volunteers and managing volunteer schedules
• Monitoring clients to ensure they comply with shelter rules and to prevent conflicts or violence
• Facilitating group meetings or activities, such as life skills workshops or recreational activities
• Providing emotional support and crisis intervention when necessary

 

Shelter Support Staff Member Job Description Template

Job Brief

We are seeking a dedicated and compassionate Shelter Support Staff Member to assist in the daily operations of our shelter.

The Shelter Support Staff Member is responsible for providing assistance to individuals and families in need, maintaining the cleanliness and organization of the facility, and ensuring a safe and supportive environment.

A successful candidate will have a strong commitment to helping others, excellent communication skills, and the ability to handle stressful situations with poise and professionalism.

 

Responsibilities

• Provide assistance and support to shelter residents
• Maintain cleanliness and organization of the shelter
• Assist with meal preparation and distribution
• Monitor resident activities to ensure safety and compliance with shelter rules
• Provide referrals to supportive services as needed
• Document resident interactions and incidents
• Conduct intake interviews and assessments for new residents
• Assist in conflict resolution and crisis management
• Participate in staff meetings and trainings

 

Qualifications

• Previous experience in a shelter setting, social services, or related field
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and effectively
• Basic computer literacy
• Willingness to work flexible hours, including nights and weekends
• Understanding of and sensitivity to the issues affecting shelter residents

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Shelter Support Staff Member
• Work Environment: This role requires working in a shelter environment and may involve exposure to challenging situations.
• Reporting Structure: Reports to the Shelter Manager or Shelter Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Location: [City, State] (specify the location)
• Employment Type: Full-time or Part-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Shelter Support Staff Member Do?

Shelter Support Staff Members typically work for non-profit organizations, government agencies, or private shelters, focusing on providing assistance and care to individuals who are homeless, displaced, or in crisis.

They have diverse roles, which may include registering new arrivals, providing basic needs like food, clothing, and hygiene products, and assigning sleeping quarters.

Shelter Support Staff Members also aid in maintaining the cleanliness and safety of the shelter environment.

They may be involved in preparing meals, cleaning facilities, and ensuring rules and regulations are followed.

In addition, they often provide emotional support and crisis intervention, helping individuals cope with difficult circumstances.

They may also assist with accessing social services, finding long-term housing solutions, and facilitating workshops or group activities.

Many Shelter Support Staff Members work closely with case managers and social workers, to help individuals transition out of shelter living and into more stable situations.

Their ultimate goal is to promote the well-being and recovery of the individuals they serve.

 

Shelter Support Staff Member Qualifications and Skills

A Shelter Support Staff Member should have a set of skills and qualifications that align with your job description, such as:

• Compassionate interpersonal skills to interact with diverse population of shelter residents and handle sensitive situations with respect and dignity
• Strong communication skills to effectively convey information, instructions and assistance to residents, and to collaborate effectively with team members
• Problem-solving skills to address the complex and challenging situations that may arise in a shelter environment, such as conflicts between residents or issues related to mental health and substance abuse
• Organizational skills to manage the multiple tasks and responsibilities associated with the role, including scheduling, record-keeping, and resource allocation
• Patience and resilience to handle high-stress situations and to work with individuals who may be experiencing significant distress or difficulty
• Basic understanding of health and safety standards to maintain a clean and safe shelter environment
• First Aid and CPR certifications could be beneficial, as there may be situations requiring immediate emergency response
• Awareness of social services and resources that can be utilized to assist residents in their transition out of the shelter

 

Shelter Support Staff Member Experience Requirements

The entry-level Shelter Support Staff Member may have 1 to 2 years of experience, often through volunteer work or part-time roles in social services, nonprofit organizations, or similar roles.

These professionals can also gain on-the-job experience in roles such as Case Manager, Social Worker Assistant, or other community service-related roles.

Shelter Support Staff Members with 2 to 3 years of experience often have developed their social service skills and knowledge in entry-level roles.

They may be proficient in crisis intervention, case management, and have a good understanding of the social services system.

Those with more than 3 years of experience are expected to have a more advanced understanding of the challenges faced by marginalized populations and may have some leadership experience in their background.

At this level, they may be ready for a supervisory position within the shelter or social services organization.

In addition to the above, they may also be required to have specific certifications or training, such as First Aid and CPR certification, mental health first aid training, or certification in social work or human services.

 

Shelter Support Staff Member Education and Training Requirements

Shelter Support Staff Members generally require a high school diploma or equivalent, though some shelters prefer candidates with an associate’s or bachelor’s degree in social work, psychology, or a related field.

Specific training in crisis intervention, conflict resolution, and trauma-informed care can be extremely beneficial for this role.

These skills are often obtained through professional development workshops, seminars, or online training programs.

Some shelters may require their staff members to be certified in First Aid and CPR.

This certification can be obtained through organizations such as the American Red Cross.

The role often requires staff members to have experience working with homeless or at-risk populations.

This can be gained through internships, volunteering, or prior work experience.

Further qualifications might include knowledge of local social service resources and agencies, as well as familiarity with laws and regulations surrounding homelessness and housing rights.

Continuous learning and development are essential in this role, as staff members must stay up-to-date with new strategies and resources to assist those in need.

Therefore, participating in ongoing training and professional development activities is often encouraged.

Finally, soft skills such as empathy, patience, and excellent communication skills cannot be underestimated for a role in shelter support.

These are often developed and refined on the job, but can also be cultivated through various interpersonal and communication courses.

 

Shelter Support Staff Member Salary Expectations

A Shelter Support Staff Member earns an average salary of $27,500 (USD) per year.

The actual earnings may vary based on experience, the size and funding of the shelter, and the geographical location.

 

Shelter Support Staff Member Job Description FAQs

What qualities should a Shelter Support Staff Member possess?

A Shelter Support Staff Member should have excellent interpersonal skills to communicate effectively with a variety of individuals including shelter clients, volunteers, and other staff members.

They should demonstrate empathy, compassion, and understanding towards the challenging circumstances that clients are facing.

Strong organizational skills, problem-solving abilities, and a commitment to maintaining client confidentiality are also essential.

 

What are the daily duties of a Shelter Support Staff Member?

Daily duties of a Shelter Support Staff Member may include greeting clients and helping them understand the shelter’s rules and services, providing referrals to community resources, maintaining clean and safe living spaces, assisting with meal preparation, and documenting client interactions.

They may also provide emotional support to clients, help resolve conflicts, and participate in staff meetings to discuss client progress and shelter operations.

 

Do Shelter Support Staff Members need any specific qualifications or degrees?

While a degree is not always required for this role, some shelters may prefer candidates with a degree in social work, human services, or a related field.

Experience working with vulnerable populations, such as homeless individuals or survivors of domestic violence, is often valued.

All Shelter Support Staff Members should have a basic understanding of issues related to homelessness, poverty, and mental health.

 

What should you look for in a Shelter Support Staff Member’s resume?

When reviewing a resume for a Shelter Support Staff Member, look for experience working in a shelter, social services, or a similar setting.

Check for any training or certification in crisis intervention, conflict resolution, or first aid.

Evidence of strong communication, teamwork, and problem-solving skills are also important.

Finally, because this role often involves working with vulnerable individuals, a clean background check is usually required.

 

Is it difficult to hire Shelter Support Staff Members?

Hiring Shelter Support Staff Members can be challenging due to the emotional demands of the job.

It requires finding individuals with the right combination of compassion, resilience, and practical skills.

However, many people are drawn to this type of work because it provides a meaningful opportunity to make a positive impact on the lives of others.

 

Conclusion

And there we have it.

Today, we’ve taken you behind the scenes to reveal what being a Shelter Support Staff Member truly involves.

And guess what?

It’s not just about providing shelter.

It’s about constructing a framework of safety, one helping hand at a time.

With our definitive Shelter Support Staff Member job description template and practical examples, you’re ready to embark on this rewarding path.

But why pause here?

Delve deeper with our job description generator. It’s your next destination for crafting meticulous job listings or refining your resume to excellence.

Remember:

Each helping hand contributes to a larger mission.

Let’s create that safe haven. Together.

How to Become a Shelter Support Staff Member (Complete Guide)

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