Air Cargo Supervisor Job Description [Updated for 2024]

air cargo supervisor job description

In the era of global commerce, the role of an Air Cargo Supervisor is more critical than ever.

As the pace of trade accelerates, there is a growing demand for competent individuals who can manage, optimize, and secure our air freight operations.

But what does an Air Cargo Supervisor really do?

Whether you are:

  • A job seeker seeking to understand the nuances of this role,
  • A hiring manager outlining the perfect candidate,
  • Or simply curious about the daily operations in air freight management,

You’ve come to the right place.

Today, we present a customizable Air Cargo Supervisor job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Air Cargo Supervisor Duties and Responsibilities

Air Cargo Supervisors oversee the operations of air freight departments or services.

They manage the handling and storage of cargo, ensuring that it is safely and efficiently transported to its destination.

They also play a crucial role in customer service, handling inquiries and complaints.

The main duties and responsibilities of an Air Cargo Supervisor include:

  • Overseeing the loading and unloading of cargo from aircraft
  • Ensuring that cargo is properly stored and secured during transportation
  • Managing the inventory and storage of cargo in warehouses
  • Maintaining the safety and security of cargo during transportation and storage
  • Coordinating and communicating with airlines, customers, and staff to ensure efficient operations
  • Ensuring compliance with local, national, and international regulations related to air cargo transportation
  • Managing and resolving any customer complaints or inquiries related to cargo transportation
  • Training and supervising staff in the handling and storage of cargo
  • Preparing and maintaining records and reports on cargo handling and transportation activities
  • Performing routine inspections of cargo and equipment to ensure proper functioning and compliance with safety standards


Air Cargo Supervisor Job Description Template

Job Brief

We are seeking a highly coordinated Air Cargo Supervisor to oversee our air cargo operations.

In this role, you will be responsible for supervising cargo handling personnel, ensuring compliance with safety regulations, coordinating cargo logistics, and maintaining communication with airlines and customers.

Our ideal candidate has a strong understanding of cargo handling procedures, safety regulations, and supervisory experience in the airline or transportation industry.

The primary goal is to ensure that all cargo handling operations are carried out efficiently and safely, according to industry regulations and company standards.



  • Supervise cargo handling operations, ensuring compliance with safety and operational standards
  • Coordinate with airlines and customers regarding cargo logistics
  • Oversee and manage cargo handling personnel, including training and performance evaluation
  • Monitor cargo storage and handling to prevent damage or loss
  • Ensure all cargo paperwork, including manifests and customs documents, is correctly processed
  • Resolve any issues or discrepancies related to cargo shipments
  • Maintain regular communication with airlines, customers, and other relevant parties
  • Ensure adherence to relevant regulations and company policies



  • Proven experience as an Air Cargo Supervisor or similar role in the airline or transportation industry
  • Knowledge of air cargo operations and logistics
  • Familiarity with relevant safety regulations and procedures
  • Strong supervisory and leadership skills
  • Excellent communication and coordination abilities
  • Ability to handle stressful situations and resolve issues effectively
  • High school diploma; degree in logistics or relevant field is a plus



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Air Cargo Supervisor
  • Work Environment: This position is based in an airport or air freight terminal environment. Physical activity and occasional heavy lifting may be required. Shift work may also be required, including evenings, weekends, and holidays.
  • Reporting Structure: Reports to the Air Cargo Manager or Logistics Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: [Specify Pay Range]
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does an Air Cargo Supervisor Do?

Air Cargo Supervisors work in the aviation industry, specifically in the cargo division of airports or airlines.

They are responsible for coordinating and supervising the activities related to the loading, unloading, securing, and staging of aircraft cargo or baggage.

They oversee the process of freight handling, ensuring that all cargo, including hazardous materials, are handled in compliance with safety regulations and company policies.

They manage the personnel involved in cargo operations, providing them with proper training and ensuring that they adhere to all safety and security protocols.

Air Cargo Supervisors also coordinate with other departments or teams such as air traffic control and pilots to ensure the accurate and timely loading and offloading of cargo.

They also handle administrative tasks such as record keeping, preparing reports, and managing the cargo operations budget.

Air Cargo Supervisors are often expected to resolve any cargo-related issues or discrepancies, and may also have to interact with customers or clients to handle complaints or inquiries regarding cargo handling.

They play an essential role in ensuring that the cargo operations of an airline or airport run smoothly and efficiently.


Air Cargo Supervisor Qualifications and Skills

An Air Cargo Supervisor should have the skills and qualifications that align with your job description, such as:

  • Exceptional management skills to coordinate air cargo operations, manage the team and ensure that all cargo is handled properly and loaded efficiently.
  • Technical understanding of cargo handling equipment and aircraft loading procedures to ensure safe and effective operations.
  • Strong attention to detail to ensure accurate cargo documentation, tracking, and compliance with safety and security regulations.
  • Interpersonal and communication skills to effectively liaise with airline crew, cargo handling personnel, customers, and regulatory authorities.
  • Problem-solving abilities to address cargo handling issues, logistical challenges, and customer complaints promptly and effectively.
  • Customer service skills to ensure a high level of service delivery and customer satisfaction.
  • Physical stamina and strength, as the role may require lifting heavy cargo and working in a fast-paced, physically demanding environment.
  • Knowledge of air cargo operations and international shipping regulations to ensure compliance and smooth operations.


Air Cargo Supervisor Experience Requirements

Air Cargo Supervisors typically require a minimum of 3 to 5 years of relevant experience in the air freight or logistics industry.

This includes hands-on experience in cargo handling, freight forwarding, and customs procedures.

Candidates often gain their initial experience through entry-level positions in air cargo operations, such as Air Cargo Handler, Freight Agent, or Logistics Coordinator.

These roles provide invaluable exposure to the processes and systems involved in cargo operations, including inventory control, security procedures, and documentation.

As the role of an Air Cargo Supervisor involves supervisory tasks, experience in leading or managing teams is essential.

Often, candidates for this role have progressed from positions such as Lead Cargo Agent or Team Leader, where they have demonstrated their ability to oversee operations and manage staff.

In addition to operational experience, a thorough understanding of industry regulations and standards, including those related to cargo handling and air safety, is crucial.

This knowledge is often gained through a combination of on-the-job experience and industry-specific training courses.

Those with more than 7 years of experience in the air cargo industry may possess higher level skills and knowledge that makes them suitable for more senior roles, such as Air Cargo Manager or Operations Manager.


Air Cargo Supervisor Education and Training Requirements

Air Cargo Supervisors typically need a high school diploma or equivalent, although many companies prefer candidates with an associate’s or bachelor’s degree in logistics, supply chain management, or a related field.

They require a solid understanding of cargo handling procedures and regulations, which can be gained through on-the-job training or formal education programs.

Work experience in air cargo operations, such as a cargo handler or agent, can also provide vital knowledge and skills for this role.

Some companies may require Air Cargo Supervisors to hold a certification such as the Certified Cargo Security Professional (CCSP) credential, indicating expertise in cargo security principles and practices.

Understanding of laws and regulations related to air cargo, including hazardous materials transportation and customs regulations, is vital.

In addition to these technical skills, Air Cargo Supervisors should have strong leadership, communication and problem-solving skills.

Ongoing training may be necessary to keep up with changes in regulations and technology.

Proficiency in a foreign language can be beneficial, particularly for those working in international cargo operations.

Lastly, although not mandatory, some Air Cargo Supervisors may choose to pursue an advanced degree or additional certifications to enhance their career progression and demonstrate a commitment to their profession.


Air Cargo Supervisor Salary Expectations

An Air Cargo Supervisor can expect to earn an average salary of $55,712 (USD) per year.

However, the actual compensation can vary significantly based on years of experience, skills, geographical location, and the size of the employing organization.


Air Cargo Supervisor Job Description FAQs

What skills does an Air Cargo Supervisor need?

An Air Cargo Supervisor needs to have strong organizational skills, as they are responsible for overseeing the entire cargo operation.

They should also have good communication skills to effectively manage their team and liaise with other departments.

Additionally, they need to be familiar with cargo handling procedures and regulatory compliance, as well as having the ability to handle stressful situations and make quick decisions.


Do Air Cargo Supervisors need a specific degree?

Air Cargo Supervisors typically need a high school diploma or equivalent.

However, a degree in aviation management, logistics, or a related field can be beneficial.

Experience in cargo operations or a related field is usually required, and some employers may require specific certifications.


What should you look for in an Air Cargo Supervisor resume?

An Air Cargo Supervisor’s resume should highlight experience in cargo operations and management.

Look for a demonstrated ability to manage teams, oversee complex operations, and ensure regulatory compliance.

It’s also beneficial if the candidate has experience with cargo handling equipment and technology.

Certifications related to cargo handling or aviation management can also be a plus.


What qualities make a good Air Cargo Supervisor?

A good Air Cargo Supervisor is a strong leader who can effectively manage a team.

They should be detail-oriented to ensure operations run smoothly and regulatory compliance is maintained.

They should also be able to handle stress well, as the role often involves dealing with time-sensitive cargo and unforeseen issues.


Is it difficult to hire an Air Cargo Supervisor?

Hiring an Air Cargo Supervisor can be challenging due to the specific skills and experience required for the role.

However, by offering competitive compensation and opportunities for career advancement, you can attract qualified candidates.

It’s also beneficial to highlight the importance of the role in maintaining the efficiency and success of the cargo operations.



There you have it.

We’ve just unveiled the intricate and dynamic role of an air cargo supervisor.

Guess what?

It’s not just about loading cargo.

It’s about orchestrating the vital flow of goods, one shipment at a time.

With our indispensable air cargo supervisor job description template and real-world examples, you’re fully equipped to venture forth.

But don’t just stop there.

Dive deeper with our job description generator. It’s your next station for creating razor-sharp job listings or honing your resume to excellence.


Every shipment is a crucial piece of the global commerce puzzle.

Let’s coordinate that future. Together.

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