Airline Catering and Provisioning Supervisor Job Description [Updated for 2024]

In the dynamic world of aviation, the role of the Airline Catering and Provisioning Supervisor has never been more crucial.

As air travel continues to evolve, the demand for competent leaders who can manage, streamline, and ensure the quality of inflight catering and provisioning operations grows.

But let’s delve deeper: What’s really required from an Airline Catering and Provisioning Supervisor?

Whether you are:

  • A job seeker trying to unravel the core of this position,
  • A hiring manager outlining the perfect candidate,
  • Or simply curious about the inner workings of airline catering and provisioning supervision,

You’ve landed at the right destination.

Today, we present a customizable Airline Catering and Provisioning Supervisor job description template, created for effortless posting on job boards or career sites.

Let’s embark on this journey.

Airline Catering and Provisioning Supervisor Duties and Responsibilities

Airline Catering and Provisioning Supervisors oversee the preparation, provision, and delivery of meals and amenities to airline passengers.

They must ensure all food and beverage services meet safety and health regulations and provide a pleasant passenger experience.

Their responsibilities include:

  • Supervising the preparation and packaging of meals and beverages for flights
  • Ensuring all catering operations comply with health and safety regulations
  • Coordinating with cabin crew and other flight staff to confirm accurate meal counts and special dietary requirements
  • Overseeing the loading of food, beverages, and other provisions onto aircrafts
  • Managing inventories of food, beverages, and other supplies and ordering as necessary
  • Inspecting prepared meals for quality and presentation
  • Arranging for the cleaning and maintenance of catering equipment and facilities
  • Training and supervising catering staff, ensuring they adhere to company policies and standards
  • Addressing complaints or issues related to onboard catering services
  • Keeping records of catering operations, including expenses, meal counts, and staff performance

 

Airline Catering and Provisioning Supervisor Job Description Template

Job Brief

We are seeking a highly organized and efficient Airline Catering and Provisioning Supervisor to oversee our catering and provisioning operations.

The responsibilities include managing food and beverage orders, coordinating with suppliers and chefs, ensuring the quality of meals, and organizing the delivery of food and supplies to aircraft.

Our ideal candidate has a strong background in food service, excellent organizational skills, and experience in managing supply chain operations.

Ultimately, the Airline Catering and Provisioning Supervisor ensures that our airline provides top-notch in-flight catering services to enhance passenger experience.

 

Responsibilities

  • Oversee and manage catering and provisioning operations
  • Coordinate with chefs and suppliers to ensure timely delivery of food and supplies
  • Ensure food and beverages meet quality standards
  • Manage and control inventory of food supplies and equipment
  • Collaborate with flight operations team to ensure accurate and timely deliveries
  • Implement and maintain safety and hygiene regulations
  • Address and resolve any issues or complaints regarding catering services
  • Prepare and present reports on catering and provisioning activities
  • Develop and maintain strong relationships with suppliers and vendors

 

Qualifications

  • Proven experience as a Catering and Provisioning Supervisor or similar role
  • Knowledge of food preparation and safety regulations
  • Experience in supply chain management and logistics
  • Strong organizational and leadership skills
  • Excellent communication and negotiation abilities
  • Ability to work under pressure and manage multiple tasks
  • High school diploma; Degree in hospitality management or relevant field is a plus

 

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off
  • Professional development opportunities
  • Travel benefits

 

Additional Information

  • Job Title: Airline Catering and Provisioning Supervisor
  • Work Environment: Airport setting with potential shifts during evenings, weekends, and holidays. Some travel may be required for meetings or supplier visits.
  • Reporting Structure: Reports to the Director of In-flight Services or Catering Manager.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $50,000 minimum to $85,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Airline Catering and Provisioning Supervisor Do?

Airline Catering and Provisioning Supervisors primarily oversee the operations of airline food services and supplies.

They work for airline catering companies or directly with airlines.

Their primary responsibility is to ensure that all food and beverage services are prepared according to standards, delivered on time, and in the right quantities for each flight.

They coordinate with chefs, kitchen staff, and other personnel to make sure that the preparation and packaging of meals are done accurately and efficiently.

In addition to food services, they are also responsible for the provision of other in-flight necessities such as blankets, headphones, magazines, and duty-free items.

They supervise the loading of these items onto the aircraft, making sure that all the necessary supplies are stocked for each flight.

Airline Catering and Provisioning Supervisors also monitor safety standards, ensuring that all food and supplies adhere to health regulations and are stored and transported in safe conditions.

They may also manage budgets, inventory, and liaise with suppliers, as well as addressing any complaints or issues related to in-flight catering and provisioning.

Ultimately, their role is to ensure passenger comfort and satisfaction with the food and other amenities provided during the flight.

 

Airline Catering and Provisioning Supervisor Qualifications and Skills

An airline catering and provisioning supervisor should possess the necessary skills and qualifications for overseeing the various operations in an airline’s food service department, including:

  • Effective leadership and team management skills to oversee and coordinate a team of kitchen staff and other employees, ensuring efficient operation of airline catering services.
  • Strong knowledge of food safety regulations and standards to maintain a hygienic and safe food preparation and service environment.
  • Excellent inventory management skills to monitor and maintain proper inventory levels of food, beverages, and other supplies.
  • Exceptional organizational and planning skills to arrange the provisioning of aircraft with the right quantity and quality of food and drink, adhering to strict flight schedules.
  • Problem-solving abilities to swiftly handle any issues or emergencies related to food quality, preparation, or delivery, ensuring minimal impact on flight schedules.
  • Strong customer service skills to liaise with airlines, understanding their specific catering needs and ensuring customer satisfaction.
  • Excellent communication skills to effectively interact with airline staff, catering team, and suppliers, ensuring clear conveyance of information and instructions.
  • Physical stamina to cope with the demands of the job, which can include long hours and working under pressure.
  • Awareness of cultural differences and specific dietary requirements to cater to diverse passenger needs.

 

Airline Catering and Provisioning Supervisor Experience Requirements

The position of an Airline Catering and Provisioning Supervisor typically requires a minimum of 3-5 years of experience in the airline industry, specifically in the catering and provisioning department.

Experience in food and beverage management or culinary arts is also beneficial.

This experience can be gained through on-the-job training, internships, or roles in the hospitality industry.

Knowledge of food safety protocols is vital, often gained through formal training or certificates such as ServSafe.

Supervisory experience is also crucial for this role, as the job involves managing a team to ensure the efficient operation of catering services and provisioning for airlines.

This experience can be gained through prior team lead or managerial roles, preferably within the airline or hospitality industries.

Those with more than 5 years of experience in this field may be ready for higher roles such as Operations Manager or Director of Catering and Provisioning, where they would oversee all aspects of the catering and provisioning department.

Extensive knowledge of airline operations, supply chain management, and inventory control is required for these senior roles.

 

Airline Catering and Provisioning Supervisor Education and Training Requirements

Airline Catering and Provisioning Supervisors typically need a high school diploma or equivalent.

Many employers prefer candidates with an associate’s or bachelor’s degree in hospitality, culinary arts, or a related field.

They should have a solid background in food handling, safety protocols, and knowledge of airline catering and provisioning procedures.

Previous experience in a supervisory role, especially within the airline catering industry, is often required.

Many employers offer on-the-job training, which may include an overview of airline safety standards, catering operations, food handling and storage, and other relevant topics.

Certifications in food safety and handling, like the ServSafe certification, can be beneficial.

Some employers may require these certifications.

While not always required, pursuing further education or training in management and leadership can demonstrate a candidate’s potential for higher-level positions.

As this role often involves coordinating with diverse teams and departments, excellent communication and organizational skills are also essential.

 

Airline Catering and Provisioning Supervisor Salary Expectations

An Airline Catering and Provisioning Supervisor can expect to earn an average salary of $62,370 (USD) per year.

The actual salary can vary based on factors such as experience, qualifications, the size and location of the airline, and the specific responsibilities of the role.

 

Airline Catering and Provisioning Supervisor Job Description FAQs

What skills does an Airline Catering and Provisioning Supervisor need?

An Airline Catering and Provisioning Supervisor should have strong leadership and organizational skills as they are responsible for managing teams and ensuring that all catering services are provided as per schedule.

They should also have excellent communication skills to effectively interact with airline staff, catering crew, and vendors.

Knowledge of safety standards and quality controls is crucial in this role.

 

Do Airline Catering and Provisioning Supervisors need a degree?

While a degree may not be strictly necessary, having a bachelor’s degree in hospitality, business management, or a related field can be beneficial.

However, airlines usually place more emphasis on relevant work experience, knowledge of airline operations, and understanding of catering processes.

 

What should you look for in an Airline Catering and Provisioning Supervisor resume?

Look for previous experience in airline catering or a similar field.

Knowledge of food safety regulations, quality control, and inventory management is essential.

Strong leadership skills and experience managing a team are also important.

Certifications in food safety or hospitality management can be a bonus.

 

What qualities make a good Airline Catering and Provisioning Supervisor?

A good Airline Catering and Provisioning Supervisor is detail-oriented, ensuring that all food items are accounted for and meet quality standards.

They should be able to handle pressure and make quick decisions, as the job often involves working within tight deadlines.

They must also have excellent leadership skills and be able to motivate their team to meet their targets.

 

Is it challenging to hire an Airline Catering and Provisioning Supervisor?

Finding the right candidate for this role can be challenging due to the specific set of skills and experience required.

It may be beneficial to look for candidates within the airline catering industry or related fields, as they are more likely to have the necessary knowledge and experience.

 

Conclusion

And there we have it.

Today, we’ve taken an in-depth look into the pivotal role of an Airline Catering and Provisioning Supervisor.

And guess what?

It’s not just about serving meals.

It’s about ensuring passengers’ culinary satisfaction, thousands of feet above the ground.

With our handy Airline Catering and Provisioning Supervisor job description template and real-life examples, you’re ready to take off.

But why stop there?

Embark on a more detailed journey with our job description generator. It’s your key to creating meticulous job listings or perfecting your resume to the highest standards.

Remember:

Every meal served is a part of the bigger journey.

Let’s embark on that journey. Together.

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