Airline Sales Coordinator Job Description [Updated for 2025]

In the dynamic world of aviation, the role of an Airline Sales Coordinator has never been more crucial.

As the aviation industry evolves, the demand for skilled individuals who can effectively manage, expand, and protect our airline sales network grows stronger.

But let’s delve deeper: What’s truly expected from an Airline Sales Coordinator?

Whether you are:

A job seeker trying to understand the core responsibilities of this role,
A hiring manager crafting the profile of the perfect candidate,
Or simply fascinated by the inner mechanisms of airline sales coordination,

You’re in the right place.

Today, we present a customizable Airline Sales Coordinator job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Contents show

Airline Sales Coordinator Duties and Responsibilities

Airline Sales Coordinators perform a variety of tasks related to managing airline ticket sales, coordinating with travel agencies, and maintaining relations with corporate clients.

They are primarily responsible for promoting the airline’s services, with daily duties and responsibilities including:

Developing and implementing strategic sales plans to achieve corporate objectives for products and services
Building and maintaining relationships with travel agencies and large business clients
Monitoring competitor sales activities and market trends and responding with appropriate sales tactics
Coordinating with airline revenue management to optimize seat inventory and revenue
Providing sales reports to management and stakeholders, identifying sales patterns and potential areas for improvement
Training and guiding sales team members to achieve sales objectives
Organizing and participating in sales events, trade shows, and workshops
Handling customer complaints and queries to maintain high customer satisfaction
Collaborating with marketing team to promote airline services through various channels

Airline Sales Coordinator Job Description Template

Job Brief

We are seeking an organized and motivated Airline Sales Coordinator to join our team.

In this role, you will support sales operations by coordinating and managing the booking process, liaising with travel agencies, corporate clients, and internal departments, and maintaining comprehensive records of sales data.

Our ideal candidate has strong communication skills, is highly detail-oriented, and has a proven ability to manage multiple tasks simultaneously.

Previous experience in a similar role in the aviation industry will be highly regarded.

Responsibilities

Coordinate and facilitate bookings, ensuring smooth and efficient sales operations.
Act as a liaison between the airline, travel agencies, corporate clients, and internal departments.
Maintain comprehensive records of sales data and customer interactions.
Prepare sales reports and presentations for management.
Assist with the organization and execution of promotional events and campaigns.
Manage customer inquiries and complaints, resolving issues promptly and effectively.
Monitor market trends and competitor activity, making recommendations to improve sales strategies.

Qualifications

Proven work experience as a Sales Coordinator or similar role in the aviation industry.
Strong communication and interpersonal skills.
Demonstrated ability to manage multiple tasks and deadlines.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Experience with CRM systems and data analysis tools.
Excellent organizational and problem-solving skills.
Bachelor’s degree in Business, Marketing, Aviation, or a related field.

Benefits

401(k)
Health insurance
Dental insurance
Retirement plan
Paid time off
Professional development opportunities
Travel benefits and discounts

Additional Information

Job Title: Airline Sales Coordinator
Work Environment: Office setting. Some travel may be required for meetings, events, or training.
Reporting Structure: Reports to the Airline Sales Manager.
Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
Pay Range: $50,000 minimum to $70,000 maximum
Location: [City, State] (specify the location or indicate if remote)
Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does an Airline Sales Coordinator Do?

Airline Sales Coordinators typically work for airlines or travel agencies.

They work in a fast-paced environment, coordinating sales efforts and operations to drive the business’s revenue growth.

Their responsibilities include developing and implementing sales strategies, monitoring sales data, preparing sales reports, and working closely with the marketing department to develop promotional activities.

They have a critical role in managing relationships with key clients and ensuring that sales targets are met or exceeded.

Airline Sales Coordinators are also responsible for analyzing market trends, identifying areas for potential growth, and suggesting new sales techniques or strategies.

They are often the first point of contact for customers, providing them with information about flight schedules, fares, and other travel-related services.

They may also assist in the negotiation of contracts with travel agencies or corporate clients, ensuring the best possible deals for the airline.

In addition, Airline Sales Coordinators might have to coordinate with various departments within the airline, such as operations, customer service, and finance, to ensure smooth functioning and delivery of high-quality services to the customers.

Strong communication skills are a must for this role, as they are often required to present sales proposals and negotiate contracts.

Attention to detail and the ability to multitask are also important traits for an Airline Sales Coordinator.

Airline Sales Coordinator Qualifications and Skills

An effective Airline Sales Coordinator should possess a blend of strategic, technical and interpersonal skills, including:

Strong negotiation skills for dealing with travel agencies, corporate clients, and tour operators to ensure optimal sales.
Excellent communication skills for explaining sales campaigns and promotions to clients and internal teams, as well as discussing contract terms.
High-level understanding of airline industry dynamics, including knowledge of fare structures and ticketing procedures.
Ability to use airline reservation systems and other relevant software tools for booking, issuing tickets, and managing client accounts.
Superior interpersonal skills to build and maintain strong relationships with clients and colleagues, promoting customer loyalty and teamwork.
Strong analytical skills for assessing sales data, understanding market trends, and making effective sales strategies.
Good organizational and time-management skills to manage multiple tasks, meet deadlines, and maintain a high level of accuracy and attention to detail in a fast-paced work environment.

Airline Sales Coordinator Experience Requirements

Airline Sales Coordinators generally require a minimum of 2 to 3 years of experience in an airline or travel industry related role.

This experience often includes working in sales, customer service, or similar roles, where they gain significant knowledge about airline operations and travel industry trends.

Candidates for this role may also have experience working with Global Distribution Systems (GDS), which are used for booking and selling airline tickets.

Having this experience can be beneficial as it provides a practical understanding of the booking process and the ability to resolve any related issues effectively.

Candidates with over 5 years of experience in airline or travel industry sales are often considered for more senior or managerial roles.

This is due to their extensive industry knowledge, a proven track record in sales, and the potential to lead and train a team of sales coordinators.

Experience in customer relationship management and negotiation is also desirable.

As an Airline Sales Coordinator, the ability to build and maintain relationships with travel agents and corporate clients is crucial, as is the ability to negotiate contracts and deals.

In addition to industry-specific experience, having strong communication, organization, and multitasking skills can also be beneficial for candidates for this role.

These skills are often developed and honed in any customer-facing or administrative roles, and are key to managing the diverse responsibilities of an Airline Sales Coordinator.

Airline Sales Coordinator Education and Training Requirements

An Airline Sales Coordinator generally requires a bachelor’s degree in business, marketing, tourism, or a related field.

They need strong analytical, communication, and negotiation skills.

Fluency in a second language is often a plus in the airline industry, especially for international airlines.

Coursework or experience in sales, business, or airline operations would be beneficial.

These programs may include topics like business administration, sales strategies, customer relations, and airline management.

Some airlines may prefer candidates with a master’s degree in business administration or a related field, especially for higher-level coordination roles.

Certifications in sales, marketing, or customer relations could be an asset.

Some candidates may also pursue a professional certification in the airline industry, like the Certified Member (CM) or Accredited Airport Executive (AAE) credential offered by the American Association of Airport Executives.

Continuous education and staying updated about airline industry trends, sales tactics and customer behavior can be beneficial.

Candidates showing a dedication to ongoing learning might have a better potential for leadership roles.

Airline Sales Coordinator Salary Expectations

The average salary for an Airline Sales Coordinator is approximately $51,223 (USD) per year.

However, this figure can vary based on factors such as experience, location, and the specific airline company.

Airline Sales Coordinator Job Description FAQs

What skills does an Airline Sales Coordinator need?

Airline Sales Coordinators should have strong communication and customer service skills to effectively interact with clients and airline staff.

They should have excellent organizational skills to manage multiple bookings and schedules simultaneously.

Basic computer skills are necessary for managing electronic booking systems.

Knowledge of the travel industry and understanding of airline operations are also beneficial.

Do Airline Sales Coordinators need a degree?

While a degree is not necessarily required, a background in business administration, sales, marketing, or a related field can be beneficial.

Many airlines prefer candidates with previous experience in a similar role or in the airline industry.

Training in customer service or sales might also be advantageous.

What should you look for in an Airline Sales Coordinator resume?

Look for a proven track record in sales or customer service roles, particularly within the airline or travel industry.

Proficiency in multiple languages can be a valuable asset, as can experience with reservation systems.

Check for strong organizational and communication skills, as these are key in coordinating airline sales.

What qualities make a good Airline Sales Coordinator?

A good Airline Sales Coordinator is detail-oriented, able to handle multiple tasks at once, and can manage their time effectively.

They should possess excellent customer service skills and be comfortable working in a fast-paced environment.

Patience and problem-solving abilities are also essential for dealing with any issues that arise with bookings or scheduling.

How is the work environment for an Airline Sales Coordinator?

The work environment for an Airline Sales Coordinator can be quite dynamic and fast-paced.

They often work in airline offices or at airport counters, dealing with customers face-to-face or over the phone.

The role may involve irregular hours, including weekends and holidays, due to the nature of the airline industry.

The role can be demanding but rewarding for those who enjoy problem-solving and helping customers with their travel needs.

Conclusion

And there we have it.

Today, we’ve given you an inside look at what it truly entails to be an Airline Sales Coordinator.

Surprise, surprise!

It’s not just about selling airline tickets.

It’s about orchestrating seamless travel experiences, one customer at a time.

Armed with our handy Airline Sales Coordinator job description template and real-world examples, you’re ready to take flight.

But why end the journey here?

Explore further with our job description generator. It’s your surefire route to creating precision-detailed listings or refining your resume to perfection.

Keep in mind:

Every airline ticket sold contributes to a grander journey.

Let’s chart that course. Together.

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