Airport Operations Manager Job Description [Updated for 2025]

In the era of global connectivity, the role of an airport operations manager has never been more essential.

As the world grows smaller and air travel continues to rise, the demand for skilled professionals who can efficiently manage, improve and secure our airport operations is stronger than ever.

But let’s delve deeper: What’s truly expected from an airport operations manager?

Whether you are:

• A job seeker wanting to understand the intricacies of this role,
• A hiring manager aiming to define the perfect candidate,
• Or simply fascinated by the intricate details of airport operations management,

You’ve come to the right place.

Today, we present a customizable airport operations manager job description template, crafted for effortless posting on job boards or career sites.

Let’s dive right into it.

Airport Operations Manager Duties and Responsibilities

Airport Operations Managers are responsible for the overall operation of an airport and have a wide range of responsibilities to ensure the safety and efficiency of all airport procedures.

These duties and responsibilities include:

• Developing and implementing policies and procedures to ensure efficient airport operations and high-quality customer services
• Managing airport staff, including hiring, training and performance evaluation
• Overseeing the maintenance, repair, and operation of all airport equipment and systems
• Coordinating with airlines, customs, security agencies, and other airport-related entities to ensure smooth airport operations
• Ensuring compliance with all federal, state, and local regulations and standards related to airport operations
• Managing the airport’s budget, including planning and tracking expenses
• Responding to emergencies at the airport and coordinating emergency response efforts
• Developing and maintaining relationships with community, business, and government leaders to promote the airport and increase its use
• Inspecting airport facilities regularly to identify potential safety hazards and security breaches
• Addressing and resolving complaints or issues raised by airport users or staff

 

Airport Operations Manager Job Description Template

Job Brief

We are looking for a dynamic and results-driven Airport Operations Manager to join our team.

The Airport Operations Manager will be responsible for ensuring the safe, efficient, and customer-focused operation of all airport activities.

This role requires a deep understanding of aviation operations, including aircraft operations, safety protocols, customer service standards, and emergency response procedures.

Our ideal candidate has strong leadership skills, excellent problem-solving abilities, and a commitment to maintaining high standards in all aspects of airport operations.

 

Responsibilities

• Oversee the day-to-day operations of the airport to ensure efficiency and safety
• Coordinate with airlines, ground services, security, and other stakeholders
• Develop and implement policies and procedures in compliance with federal, state, and local regulations
• Manage emergency response activities and conduct regular emergency drills
• Lead continuous improvement efforts in operational performance
• Prepare operational reports and present to senior management
• Address customer service issues and complaints
• Manage operations budget and control operational costs
• Conduct staff training and development programs
• Ensure adherence to health and safety standards

 

Qualifications

• Proven work experience as an Airport Operations Manager or similar role
• Deep understanding of aviation regulations and operational procedures
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Ability to work under pressure in a fast-paced environment
• Strong communication skills, both written and verbal
• Bachelor’s degree in Aviation Management, Business Administration or related field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Airport Operations Manager
• Work Environment: This role is based at the airport with regular office hours. However, due to the nature of the job, additional hours may be required, including weekends and holidays.
• Reporting Structure: Reports to the Airport Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $70,000 minimum to $120,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does an Airport Operations Manager Do?

Airport Operations Managers play a pivotal role in ensuring the smooth operations of an airport.

They work for both small and large airports, overseeing all aspects of airport functions.

Their primary responsibility is to ensure the safety and efficiency of all airport procedures.

This may include handling issues related to customer service, security, and baggage handling.

They are also in charge of airport compliance with local, state, and federal regulations.

They coordinate with airlines, control towers, and other airport stakeholders to maintain daily schedules and handle any disruptions or emergencies.

This involves negotiating with airline representatives and making crucial decisions during crisis situations.

Airport Operations Managers also have administrative duties such as budgeting, planning for future developments, and employee management.

They may also be involved in hiring, training, and supervising airport staff.

In addition, they regularly review and implement policies and procedures to improve operational efficiency.

They might also be responsible for initiating and managing large scale projects such as airport expansion or renovation.

Their role involves constant communication and collaboration with various teams and departments within the airport, making them a central figure in airport operations.

 

Airport Operations Manager Qualifications and Skills

An Airport Operations Manager should possess a blend of technical knowledge, soft skills, and industry-specific understanding, such as:

• Strong leadership skills to oversee and manage a diverse team, ensuring that all airport operations run smoothly and effectively.
• Excellent communication skills to facilitate coordination between different airport departments and to liaise effectively with airlines, government agencies, and the public.
• Operational knowledge of airport safety protocols and procedures to ensure the safety and security of passengers, staff, and airport property.
• Problem-solving abilities to quickly address and resolve any operational issues or emergencies that may arise.
• Understanding of aviation regulations and laws to ensure all operations are in compliance.
• Strong planning and organizational skills for managing flight schedules, maintenance tasks, and other airport operations.
• Customer service skills to ensure a positive experience for all passengers and provide prompt resolution of any passenger issues or complaints.
• Technical skills to understand, manage and troubleshoot the various systems and equipment used in airport operations.

 

Airport Operations Manager Experience Requirements

The position of an Airport Operations Manager generally requires a minimum of 3 to 5 years of experience in airport operations or a related field, which could include experience in areas such as ground handling, air traffic control or commercial airline operations.

Entry-level candidates for this position may start their careers in roles like Airport Operations Agent or Assistant Airport Operations Manager.

These roles provide an understanding of airport operations, policies, and procedures, and offer hands-on experience in managing operational issues, safety regulations, and emergency response.

Candidates with 3 to 5 years of experience are generally considered suitable for the role of an Airport Operations Manager.

These professionals often possess a deep understanding of airport logistics, safety procedures, and regulations.

They could have previously served in roles such as Airport Operations Supervisor or Terminal Manager, where they developed skills in strategic planning, team coordination, and operations management.

Those with more than 5 years of experience and a proven track record of effectively managing airport operations could be considered for senior managerial roles or directorial positions.

They may have had roles such as Senior Airport Operations Manager or Airport Director, which require advanced skills in leadership, strategic decision-making, and complex problem-solving.

In addition to work experience, further professional certifications like the Certified Member (C.M.) or Accredited Airport Executive (A.A.E.) from the American Association of Airport Executives can also enhance a candidate’s suitability for the role of Airport Operations Manager.

 

Airport Operations Manager Education and Training Requirements

Airport Operations Managers typically require a bachelor’s degree in aviation, business administration, or a similar field.

They need to have a strong understanding of airport operational procedures, safety regulations, and emergency management.

In addition to their degree, relevant work experience in the aviation industry, particularly in a supervisory or managerial role, is highly beneficial.

Some positions may require Airport Operations Managers to have a master’s degree in aviation management or airport administration.

These advanced programs often provide in-depth knowledge of airport security, aviation law, air transport economics, and strategic management.

Certification from an accredited aviation institution, such as the American Association of Airport Executives (AAAE) or the International Air Transport Association (IATA), can also be beneficial.

These certifications attest to an individual’s professional competence and commitment to maintaining the highest standards in airport operations and management.

Continual learning and staying abreast of the latest developments in aviation technology and regulations are also crucial for this role.

 

Airport Operations Manager Salary Expectations

An Airport Operations Manager earns an average salary of $76,500 (USD) per year.

The actual earnings may vary depending on the size of the airport, years of experience in the field, level of education, and the geographical location of the airport.

 

Airport Operations Manager Job Description FAQs

What is the difference between an Airport Operations Manager and an Air Traffic Controller?

While both roles are critical to the operation of an airport, the Airport Operations Manager and the Air Traffic Controller have different responsibilities.

The Airport Operations Manager is responsible for the overall operation and management of the airport, including coordination among different departments, safety management, policy implementation, and ensuring compliance with aviation regulations.

On the other hand, the Air Traffic Controller specifically deals with aircraft movements, coordinating takeoffs, landings, and maintaining safe distances between planes in the airspace and on the ground.

 

What skills does an Airport Operations Manager need?

An Airport Operations Manager needs strong leadership and management skills, as they will be overseeing diverse airport staff and operations.

They must have knowledge of airport safety and security procedures, as well as understanding aviation regulations.

Problem-solving skills are important for addressing any issues that may arise, and they should also have excellent communication skills for liaising with various departments, airlines, and external agencies.

 

Do Airport Operations Managers need a degree?

Typically, an Airport Operations Manager would have a bachelor’s degree in aviation management, business administration, or a related field.

However, extensive professional experience in airport operations or management can sometimes substitute for formal education.

Additionally, it can be beneficial to have certification from recognized aviation institutions, and knowledge of Federal Aviation Administration (FAA) regulations is critical.

 

What are the daily duties of an Airport Operations Manager?

On a typical day, an Airport Operations Manager may be involved in planning and coordinating airport operations, ensuring that all departments are functioning smoothly, and that safety and security standards are being met.

They might also review and implement policies, manage staff, and liaise with airlines and other stakeholders.

Their day could also involve dealing with any emergencies or disruptions, and ensuring that all operations comply with aviation regulations.

 

What qualities make a good Airport Operations Manager?

A good Airport Operations Manager is someone who can lead and manage a team effectively, and can handle high-pressure situations calmly.

They should be detail-oriented to ensure all operations are running smoothly and to regulatory standards.

Good problem-solving skills are important for managing any issues that arise, and strong communication skills are needed for liaising with various departments and external agencies.

They should also have a solid understanding of airport operations and aviation regulations.

 

Conclusion

And so, we’ve unveiled the true essence of an Airport Operations Manager.

Surprise, surprise?

It’s not just about managing flights.

It’s about orchestrating the movement of people and planes, one flight at a time.

With our foolproof Airport Operations Manager job description template and real-world examples, you’re ready to take off.

But, why just hover?

Ascend higher with our job description generator. It’s your launchpad to meticulously crafted job listings or refining your resume to excellence.

Bear in mind:

Every flight operation is a piece of the global transportation puzzle.

Let’s take flight. Together.

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