Basic IT Support Specialist Job Description [Updated for 2025]

In the era of digitization, the need for Basic IT Support Specialists has become more significant than ever.

As technology continues to evolve, the demand for skilled professionals who can navigate, manage, and secure our IT infrastructure grows stronger.

But what does being a Basic IT Support Specialist really entail?

Whether you are:

• An aspirant seeking to understand the core of this position,
• A recruiter outlining the perfect candidate,
• Or simply curious about the intricacies of IT support,

You’ve landed in the right place.

Today, we are presenting a customizable Basic IT Support Specialist job description template, crafted for effortless posting on job boards or career portals.

Let’s dive right in.

Basic IT Support Specialist Duties and Responsibilities

Basic IT Support Specialists play a crucial role in ensuring that hardware, software, and network systems operate smoothly within an organization.

Their primary focus is to offer technical assistance to users experiencing IT-related problems.

The duties and responsibilities of an IT Support Specialist include:

• Responding to user inquiries regarding computer software or hardware operation issues
• Running diagnostic programs to resolve problems
• Installing and updating software and computer systems
• Maintaining a record of daily data communication transactions, problems and remedial actions taken, or installation activities
• Setting up and managing user accounts and profiles
• Resolving network issues, and configuring routers, switches, and firewalls
• Providing technical guidance and recommendations to users about future IT purchases and upgrades
• Conducting regular maintenance and tests on systems to ensure security and functionality
• Developing and maintaining IT documentation, including instructional guides and FAQs

 

Basic IT Support Specialist Job Description Template

Job Brief

We are seeking a dedicated IT Support Specialist to join our team.

The IT Support Specialist will be responsible for maintaining and improving our computer systems to ensure that the system is efficient and incorporates the latest technology.

The successful candidate will also be responsible for troubleshooting and resolving any IT issues that our staff encounters.

Our ideal candidate has a solid technical background, with excellent problem-solving and communication skills.

They must be comfortable dealing with different types of technologies and IT issues.

 

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem-solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow knowledge of help desk procedures, products and services

 

Qualifications

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Basic IT Support Specialist
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or client consultations.
• Reporting Structure: Reports to the IT Manager or IT Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Basic IT Support Specialist Do?

Basic IT Support Specialists are vital in most organizations as they provide technical assistance and support related to computer systems, hardware, and software.

They are usually the first point of contact for employees or clients who are experiencing technical issues.

The job of a Basic IT Support Specialist can involve a range of tasks including installing and configuring computer systems and applications, diagnosing hardware/software faults and solving technical problems, either over the phone or face-to-face.

They may also be tasked with setting up new users’ accounts and profiles, ensuring that they have the proper access to the company’s systems and software.

In addition, Basic IT Support Specialists often monitor and maintain computer systems and networks, perform routine updates, and manage security permissions.

They are expected to communicate in a user-friendly, professional manner with non-technical staff and clients, explaining solutions in a simple, clear language.

In case of more complex problems, they usually escalate the issues to higher level support specialists.

Overall, their main objective is to ensure the smooth running of computer systems and to ensure users get maximum benefits from them.

 

Basic IT Support Specialist Qualifications and Skills

A proficient Basic IT Support Specialist should possess the skills and qualifications that align with your job description, such as:

• Technical aptitude to understand and troubleshoot issues with various hardware and software, including computers, mobile devices, printers, and networks.
• Strong problem-solving skills to diagnose, address and resolve IT related issues efficiently and accurately.
• Excellent communication skills to interact effectively with clients, explaining technical issues in a user-friendly language and providing clear instructions.
• Customer service skills to handle complaints, provide appropriate solutions and alternatives, and ensure customer satisfaction.
• Good organization and prioritization skills to manage multiple tickets and tasks effectively, and respond to technical emergencies as needed.
• Ability to work well in a team environment, collaborating with other IT professionals to solve complex problems.
• Knowledge of common operating systems, software applications, and remote connection systems.
• Continuous learning ability to stay updated with the latest IT trends and security risks.

 

Basic IT Support Specialist Experience Requirements

Entry-level IT Support Specialists may have 1 to 2 years of experience, often gained through internships or part-time roles in an IT-related field.

Gaining hands-on experience with troubleshooting technical issues, providing customer service, and working with different software and hardware is crucial in these early roles.

Candidates with more than 3 years of experience usually have a deeper understanding of IT systems, including network configuration, operating systems, and security protocols.

Their experience might also include specialized roles like Network Support Specialist or Hardware Support Specialist.

Professionals with more than 5 years of experience in IT support are typically well-versed in managing complex technical issues and providing IT solutions.

They may have a track record of improving system performance, handling system upgrades, and managing IT projects.

This level of experience is often required for positions that involve supervisory duties or higher-level IT support roles.

In addition, IT Support Specialists, regardless of their years of experience, are expected to constantly update their knowledge and skills due to the ever-evolving nature of technology.

 

Basic IT Support Specialist Education and Training Requirements

Basic IT Support Specialists typically have an associate’s degree or a bachelor’s degree in computer science, information technology or a related field.

These programs offer coursework in hardware, software, networking, and security, providing the foundational knowledge needed in IT support.

Additionally, hands-on experience through internships or entry-level jobs is highly valued, as it provides real-world experience in troubleshooting and problem resolution.

Many roles require IT Support Specialists to have certifications, which validate their skills and competencies in specific areas.

Popular certifications include CompTIA A+, Network+, Security+, and Microsoft Certified: Modern Desktop Administrator Associate.

Although not mandatory, some employers prefer candidates with a master’s degree in information systems or a related field, especially for positions that entail more complex responsibilities.

Continuing education is also crucial in this ever-evolving field.

IT Support Specialists often participate in workshops, online courses, and other professional development activities to keep up with the latest trends and technologies.

As technology continues to evolve, IT Support Specialists must demonstrate a commitment to ongoing learning and adaptability to new software and hardware systems.

 

Basic IT Support Specialist Salary Expectations

The average wage for a Basic IT Support Specialist is $51,500 (USD) per year.

However, the actual salary may vary depending on factors such as the individual’s level of experience, the region in which they are employed, and the size and sector of the employing company.

 

Basic IT Support Specialist Job Description FAQs

What skills does a Basic IT Support Specialist need?

A Basic IT Support Specialist should have strong problem-solving and analytical skills to understand and fix technical issues.

They should be proficient in different operating systems, computer hardware, and software.

They should also have excellent communication skills to interact with users, understand their issues, and explain solutions in a simple, non-technical manner.

They should also have patience, as they often deal with users who are frustrated or lack technical knowledge.

 

Do Basic IT Support Specialists need a degree?

While a specific degree may not be necessary, most employers require at least a high school diploma or equivalent.

However, having an associate’s or bachelor’s degree in computer science, information technology, or a related field can improve job prospects.

Many also value certifications like CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Technician (CCT).

 

What should you look for in a Basic IT Support Specialist resume?

In a Basic IT Support Specialist’s resume, look for experience in technical support roles or similar positions.

The candidate should have a strong knowledge of computer systems, software, and hardware.

Certifications in relevant areas are a plus.

Also, look for soft skills like communication, patience, and problem-solving.

 

What qualities make a good Basic IT Support Specialist?

A good Basic IT Support Specialist should be patient and have excellent communication skills, as they often deal with frustrated users who may not have technical knowledge.

They should also have a strong problem-solving ability to efficiently diagnose and resolve issues.

They should also be adaptable, able to work independently, and be comfortable with continual learning due to the ever-changing nature of technology.

 

What are the daily duties of a Basic IT Support Specialist?

On a typical day, a Basic IT Support Specialist might start by checking their messages for any urgent issues reported by users.

They would then prioritize and respond to these issues based on urgency and impact.

Throughout the day, they troubleshoot problems, assist users, maintain hardware and software, and document issues and resolutions.

They might also participate in IT projects, perform system upgrades, and communicate with vendors.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intricate details of being a Basic IT Support Specialist.

And guess what?

It’s not just about fixing computer glitches.

It’s about engineering the backbone of our digital world, one technical solution at a time.

With our comprehensive Basic IT Support Specialist job description template and practical examples, you’re primed for your next step.

But why stop there?

Dig deeper with our job description generator. It’s your ultimate tool for crafting precision-focused job listings or honing your resume to absolute brilliance.

Remember:

Every IT solution contributes to the overall digital landscape.

Let’s create that digital future. Together.

How to Become a Basic IT Support Specialist (Complete Guide)

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