BDC Representative Job Description [Updated for 2025]

In the age of customer service excellence, the focus on Business Development Center (BDC) Representatives has never been greater.

The business landscape continues to evolve, and with each change, the demand for proficient individuals who can build, develop, and maintain our business relationships grows.

But let’s delve deeper: What’s truly expected from a BDC Representative?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager outlining the perfect candidate,
• Or simply fascinated by the dynamics of business development,

You’re in the right place.

Today, we present a customizable BDC Representative job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

BDC Representative Duties and Responsibilities

BDC Representatives, or Business Development Center Representatives, work primarily in automotive dealerships and are responsible for managing leads, contacting potential customers, and assisting current customers with their needs.

They perform the following duties and responsibilities:

• Respond to internet leads and phone inquiries about vehicle purchases from potential customers
• Set appointments for prospective customers to meet with sales or service staff
• Monitor and contact internet leads and incoming calls to convert them into dealership visits
• Follow up with customers post visit to ensure satisfaction and to answer any further questions
• Maintain detailed documentation of customer interactions and update customer information in the database
• Coordinate with sales and service staff to effectively manage leads and provide top-notch customer service
• Meet performance goals related to sales, customer satisfaction and productivity
• Participate in team meetings and training sessions to stay updated on new products, services and policies
• Support the sales team by managing the initial customer interaction and funneling customers to the appropriate department

 

BDC Representative Job Description Template

Job Brief

We are seeking a dedicated BDC (Business Development Center) Representative to help drive our sales and grow our customer base.

The BDC Representative will be responsible for managing all incoming dealership phone calls and internet leads, making long-term follow-ups, scheduling appointments, and providing administrative support to the sales team.

The ideal candidate will have excellent communication and customer service skills, with a knack for problem-solving and a keen attention to detail.

 

Responsibilities

• Handle incoming calls and inquiries from potential customers
• Generate and follow up on internet leads
• Schedule appointments with the sales team for prospective customers
• Assist in the development of sales campaigns and strategies
• Maintain and update customer databases
• Provide administrative support to the sales team
• Ensure all customer interactions are logged and tracked in the CRM system
• Meet or exceed monthly sales goals

 

Qualifications

• Previous experience in a BDC role or sales environment
• Proficient in use of CRM systems and Microsoft Office Suite
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively
• High school diploma or equivalent; bachelor’s degree in Business or related field preferred

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: BDC Representative
• Work Environment: Office setting with options for remote work. Some travel may be required for team meetings or trainings.
• Reporting Structure: Reports to the BDC Manager or Sales Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $35,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a BDC Representative Do?

A BDC Representative, or Business Development Center Representative, typically works for corporations across various industries, particularly in the automotive sector.

They are responsible for fostering business growth by interacting with customers, primarily through phone calls and emails.

Their tasks often involve responding to client inquiries, providing information about products or services, and setting up appointments or meetings.

A BDC Representative is a critical point of contact between the company and its customers or potential customers.

Their role involves understanding the client’s needs, providing them with appropriate solutions, and ensuring a high level of customer satisfaction.

In addition to customer interaction, they also work closely with the sales team, providing them with leads and crucial customer information that can help close sales.

Their role may also involve tracking and reporting on customer interactions to help the company improve its sales techniques and customer service.

They play an essential role in generating revenue and maintaining the company’s positive image.

 

BDC Representative Qualifications and Skills

A BDC (Business Development Center) Representative should have skills and qualifications that include:

• Excellent communication skills to interact with potential and existing customers effectively, both verbally and in writing.
• Strong sales abilities to identify customer needs and recommend appropriate products or services.
• Highly organized and able to manage multiple tasks simultaneously, often under tight deadlines.
• Customer service skills to ensure customer satisfaction and handle any complaints professionally.
• Ability to use various CRM (Customer Relationship Management) tools to track interactions with customers and manage leads.
• Basic understanding of the company’s products or services to provide accurate information to customers.
• Good negotiation skills to reach mutually agreeable terms in sales or other business transactions.
• Problem-solving skills to address customer issues effectively and quickly.
• Willingness to continuously learn and adapt to changes in the industry, market trends, and business strategies.

 

BDC Representative Experience Requirements

BDC, or Business Development Center, Representatives are often required to have at least 1-2 years of experience in customer service or sales roles, as these positions involve similar skills.

Experience in a call center environment is often highly valued due to the phone-based nature of many BDC roles.

Candidates with experience in automotive sales or service are particularly sought after for BDC roles in the auto industry.

However, training on specific industry knowledge is often provided on the job, so it is not always a necessary prerequisite.

Those with more than 3 years of experience in BDC or similar roles might also have developed some additional skills such as advanced customer service techniques, sales strategies, or CRM software proficiency.

Candidates with over 5 years of experience might have had opportunities to take on leadership roles, such as supervising a team or managing a department, making them suitable for senior BDC positions or managerial roles.

 

BDC Representative Education and Training Requirements

BDC Representatives, or Business Development Center Representatives, typically need at least a high school diploma, although some companies may prefer candidates with an associate or bachelor’s degree in business, marketing, or a related field.

Good customer service and communication skills are key for this role, so any training or experience in these areas is beneficial.

This can be acquired through on-the-job training, internships, or courses.

Some positions may also require experience with CRM software or other customer relationship management tools, so knowledge in this area can be a plus.

While not always required, certification in sales or customer service, such as the Certified Inside Sales Professional (CISP) or the Certified Professional in Customer Service (CPCS), can be an asset and demonstrate a candidate’s dedication to the profession.

Continuous professional development is important in this role, as BDC Representatives need to stay updated on sales techniques, product knowledge, and customer service trends.

This can be achieved through regular training sessions, workshops, or industry-related courses.

 

BDC Representative Salary Expectations

A BDC Representative, or Business Development Center Representative, earns an average salary of $37,500 (USD) per year.

However, the actual salary can vary depending on factors such as experience, skills, the industry in which they work, and the location of their employment.

 

BDC Representative Job Description FAQs

What skills does a BDC Representative need?

BDC Representatives should have excellent communication skills as they will be dealing with customers over the phone or through email.

They need to have good problem-solving abilities to handle customer inquiries and complaints effectively.

Organizational and multitasking skills are also important as BDC Representatives often handle multiple tasks at once, including scheduling appointments, following up on leads, and maintaining customer databases.

 

Do BDC Representatives need a degree?

A degree is not always a requirement for BDC Representatives, but having one in a related field such as business or marketing could be beneficial.

However, most companies look for candidates with previous customer service or sales experience.

Training in phone etiquette, sales techniques, and product knowledge is typically provided on the job.

 

What should you look for in a BDC Representative resume?

When reviewing a BDC Representative resume, look for previous experience in a customer service or sales role.

Proficiency in using customer relationship management (CRM) software and other computer skills are also important.

Candidates who have experience in a call center or dealership setting could be particularly attractive.

In addition, look for indications of strong communication and problem-solving skills.

 

What qualities make a good BDC Representative?

A good BDC Representative is patient, empathetic, and able to handle stressful situations gracefully.

They must be excellent listeners in order to understand customer needs and provide appropriate solutions.

They should also be self-motivated and goal-oriented, as they often have sales targets to meet.

Good organizational skills are also important as BDC Representatives often juggle multiple tasks and responsibilities.

 

What is the role of a BDC Representative in a dealership?

In a dealership, a BDC Representative plays a crucial role in generating sales opportunities.

They are often the first point of contact for potential customers, handling inquiries via phone or email.

They also schedule appointments for test drives or meetings with sales associates.

In addition, they follow up on leads and work to convert them into sales.

They also play a role in maintaining customer satisfaction by addressing complaints or concerns promptly and professionally.

 

Conclusion

And there you have it.

Today, we’ve given you an insider’s look into what being a BDC representative really entails.

And here’s the thing:

It’s not just about fielding calls.

It’s about sculpting the future of customer service, one conversation at a time.

With our dependable BDC representative job description template and real-world examples, you’re ready to take the plunge.

But why limit yourself?

Dig deeper with our job description generator. It’s your secret weapon to crafting pixel-perfect job listings or polishing your resume to its utmost potential.

Remember:

Every conversation is a piece of the larger puzzle.

Let’s shape that future. Together.

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