Behavioral Case Manager Job Description [Updated for 2025]

In the complex world of mental health and social services, the emphasis on Behavioral Case Managers has never been more critical.

As society evolves, so does the need for skilled professionals who can navigate, implement, and secure our mental health support systems.

But let’s delve deeper: What’s truly expected from a Behavioral Case Manager?

Whether you are:

• A job seeker trying to comprehend the core of this role,
• A hiring manager crafting the perfect candidate profile,
• Or simply interested in the intricate dynamics of behavioral case management,

You’re in the right place.

Today, we present a customizable Behavioral Case Manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Behavioral Case Manager Duties and Responsibilities

Behavioral Case Managers assist clients who are dealing with behavioral issues and mental health conditions.

They play an instrumental role in helping clients navigate through their treatment plan, progress towards their goals, and achieve an improved quality of life.

The duties and responsibilities of a Behavioral Case Manager include:

• Conduct thorough assessments of clients’ behavioral health and social needs
• Develop and implement comprehensive care plans in collaboration with the clients and their healthcare providers
• Monitor and evaluate clients’ progress towards their treatment goals
• Coordinate with various healthcare professionals, social workers, and other case managers to provide holistic care to the clients
• Provide psychoeducation and counseling to clients and their families to help them understand the nature of their conditions and the treatment process
• Assist clients in accessing community resources and services such as housing, employment, and educational opportunities
• Advocate for clients’ rights and ensure they receive appropriate services
• Document clients’ progress and maintain detailed case notes for future reference
• Stay updated on the latest behavioral health trends and treatments

 

Behavioral Case Manager Job Description Template

Job Brief

We are seeking a dedicated Behavioral Case Manager to join our team.

The primary role of the Behavioral Case Manager is to support and coordinate care for patients with mental health issues, including substance abuse, and to ensure that they receive necessary services to meet their psychosocial needs.

Candidates should have experience in case management, clinical social work, or counseling, and have a strong understanding of behavioral health concepts and resources.

 

Responsibilities

• Perform assessments of patients’ mental health needs and develop care plans.
• Coordinate care with various healthcare professionals including psychiatrists, nurses, and social workers.
• Refer patients to appropriate services and resources such as therapy, counseling, or support groups.
• Monitor patients’ progress and make necessary adjustments to their care plans.
• Document patients’ case information, including services provided, assessments, and patient progress.
• Advocate for clients to ensure they receive necessary services.
• Provide crisis intervention as needed.
• Adhere to professional standards as outlined by protocols, rules and regulations.

 

Qualifications

• Proven work experience as a Behavioral Case Manager, Mental Health Case Manager or similar role.
• Experience in case management or social work.
• Excellent understanding of case management principles and healthcare management.
• Effective communication and negotiation skills.
• Problem-solving ability and attention to detail.
• Proficient in MS Office and case management software.
• Degree in social work, psychology, counseling, nursing, or related field.
• Licensed as a social worker, therapist, or registered nurse may be required.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Professional development assistance

 

Additional Information

• Job Title: Behavioral Case Manager
• Work Environment: This role typically works in a hospital, clinic or community mental health center. Some travel may be required for home visits or to attend meetings.
• Reporting Structure: Reports to the Director of Behavioral Health or Case Management Supervisor.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Behavioral Case Manager Do?

Behavioral Case Managers work predominantly in healthcare settings such as hospitals, clinics, and mental health institutions.

They can also work for social service agencies or within the education system.

Their main role is to evaluate and treat patients with mental, emotional, or social problems.

They assess the needs of individuals and develop personalized treatment plans.

Behavioral Case Managers often work with a variety of other professionals, including psychologists, psychiatrists, social workers, and medical doctors to implement and coordinate these treatment plans.

They monitor the progress of the individuals they treat and frequently reassess and adjust treatment plans as necessary.

Behavioral Case Managers may also provide supportive counseling, crisis intervention, and assistance with navigating social services and healthcare systems.

In some cases, they may also be responsible for advocating for their clients’ rights and needs, helping them access resources, and supporting their journey towards mental health recovery or improved social functioning.

 

Behavioral Case Manager Qualifications and Skills

A competent Behavioral Case Manager should possess a range of interpersonal, clinical, and administrative skills.

These include:

• Superior understanding of behavioral health practices and community resources to assist clients effectively.
• Exceptional communication skills, both verbal and written, to effectively communicate with clients, their families, and healthcare providers.
• Strong case management and coordination skills to ensure that clients receive appropriate services and resources.
• Excellent problem-solving abilities to identify and navigate barriers to care, including social, financial, and psychological challenges.
• Empathy and interpersonal skills to build trusting relationships with clients and understand their unique needs and circumstances.
• Organizational skills to manage large caseloads, maintain accurate client records, and meet reporting requirements.
• Ability to work collaboratively with a diverse team of healthcare providers, social workers, and community organizations.
• Proficiency in crisis intervention techniques to effectively respond to emergency situations and ensure client safety.

 

Behavioral Case Manager Experience Requirements

The minimum experience requirement for an entry-level Behavioral Case Manager is usually 1 to 2 years.

This could be obtained through internships or part-time roles in fields related to social work, counseling, or psychology.

Entry-level candidates are typically expected to have hands-on experience in case management, crisis intervention, and behavioral health services.

They should also have some familiarity with social services resources and networks.

Candidates with 3 to 5 years of experience are often considered mid-level Behavioral Case Managers.

They would have developed a deeper understanding of case management, behavioral health assessments, and therapeutic interventions.

These professionals are expected to have experience working with a diverse range of clients and handling more complex cases.

Those with more than 5 years of experience are often considered for senior Behavioral Case Manager roles.

These professionals should have a proven track record of successfully managing complex cases and coordinating with various healthcare professionals.

They may also have leadership experience, including supervising junior case managers or leading a team of case managers.

In addition to work experience, Behavioral Case Managers are generally expected to hold a bachelor’s degree in social work, psychology, counseling or a related field.

A master’s degree or licensure as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or similar is often preferred, especially for more senior roles.

 

Behavioral Case Manager Education and Training Requirements

A Behavioral Case Manager typically requires a bachelor’s degree in social work, psychology, nursing or a related field.

In addition to the degree, they should have relevant work experience, typically two or more years, in case management or mental health services.

Some roles may require a master’s degree in social work (MSW) or a related field, especially for advanced roles or those with more responsibilities.

Behavioral Case Managers are often required to hold a current, unrestricted license to practice nursing or another health or human services discipline that allows the professional to conduct an assessment independently as permitted within the scope of practice of the discipline.

Certification as a case manager or in a related specialization can be an advantage, demonstrating a commitment to the field and ongoing professional growth.

Continuing education is often important in this role to stay current with the latest theories and practices in behavioral health management.

This can be achieved through professional development courses, workshops, or conferences.

 

Behavioral Case Manager Salary Expectations

A Behavioral Case Manager can expect to earn an average salary of $48,905 (USD) per year.

The salary can vary based on factors like the level of experience, educational background, and the location of the job.

 

Behavioral Case Manager Job Description FAQs

What skills does a Behavioral Case Manager need?

Behavioral Case Managers need strong analytical and problem-solving skills to assess individuals’ needs and develop appropriate care plans.

They should have excellent communication and interpersonal skills to interact effectively with clients, their families, and health professionals.

They also need to be empathetic, patient, and resilient, as they often work with individuals dealing with serious behavioral or mental health problems.

 

Do Behavioral Case Managers need a degree?

Yes, Behavioral Case Managers typically require a bachelor’s degree in social work, psychology, counseling, or a related field.

Some employers may require a master’s degree.

Additional qualifications, such as certification in case management or licensure in social work, may also be required.

 

What should you look for in a Behavioral Case Manager resume?

A Behavioral Case Manager’s resume should highlight experience in case management and working with individuals with behavioral health issues.

Check for a degree in a relevant field and any additional certifications.

They should also demonstrate knowledge of community resources and services, crisis intervention techniques, and the ability to manage multiple cases effectively.

 

What qualities make a good Behavioral Case Manager?

A good Behavioral Case Manager is compassionate and patient, as they work with individuals facing difficult circumstances.

They should have excellent problem-solving skills to help individuals overcome challenges and improve their quality of life.

They should also have strong organization and time-management skills, as they often handle multiple cases simultaneously.

 

What are the daily duties of a Behavioral Case Manager?

A Behavioral Case Manager typically starts their day reviewing case notes and planning for client meetings.

They might meet with clients to assess their needs, develop or update care plans, and connect them with relevant community resources.

They also liaise with healthcare providers, social workers, and counselors to coordinate care for their clients.

In addition, they document client progress, participate in team meetings, and address any crisis situations that arise.

 

Conclusion

And there you have it.

Today, we’ve delved into the multifaceted role of a behavioral case manager.

Surprised?

It’s not just about managing cases.

It’s about shaping people’s lives, one case at a time.

With our comprehensive behavioral case manager job description template and real-world examples, you’re well prepared to take the next step.

But why limit yourself?

Go further with our job description generator. It’s your key to creating meticulously detailed listings or perfecting your resume with accuracy.

Remember:

Every case you manage is a part of a larger narrative.

Let’s shape those narratives. Together.

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