Bike Share Program Technician Job Description [Updated for 2025]
In this age of sustainable transportation, the spotlight on Bike Share Program Technicians has never been brighter.
With each turn of the wheel, the demand for skilled individuals who can manage, maintain, and improve our bike sharing systems grows louder.
But let’s break it down: What’s truly expected from a Bike Share Program Technician?
Whether you are:
- A job seeker trying to understand the ins and outs of this role,
- A hiring manager crafting the perfect job requisition,
- Or simply fascinated by the world of bike sharing systems,
You’ve come to the right place.
Today, we present a customizable Bike Share Program Technician job description template, designed for easy posting on job boards or career sites.
Let’s get rolling.
Bike Share Program Technicians play a vital role in maintaining the quality and safety of a bike share program.
They work to ensure that all bicycles and stations are in good working order and are safe for public use.
Here are the duties and responsibilities of a Bike Share Program Technician:
- Perform regular inspections on bikes and bike stations for damage or wear
- Repair and maintain bikes, replacing parts as needed
- Install and dismantle bike stations
- Ensure all bike stations are clean and presentable
- Respond to service calls and fix any issues with the bikes or stations
- Keep detailed records of inspections, repairs, and parts replacements
- Transport bikes between stations to balance availability
- Adhere to safety regulations and procedures
- Assist in the training of new technicians
- Provide excellent customer service, including answering questions and explaining the bike share program
Job Brief
We are looking for a skilled Bike Share Program Technician to join our team.
The ideal candidate will be responsible for the maintenance, repair, and overall functionality of our bike share program’s fleet.
The duties include regular bike inspections, troubleshooting technical problems, and performing preventative maintenance.
The technician will also play a crucial role in ensuring the safety and reliability of our bikes.
Responsibilities
- Inspect and assess the condition of bicycles regularly.
- Perform preventative maintenance on bicycles.
- Repair or replace broken or malfunctioning components of bicycles.
- Operate hand and power tools to complete repairs and maintenance.
- Ensure all bikes are in safe and working condition.
- Keep records of inspections, work orders and the necessary repairs done.
- Move bicycles and equipment as necessary.
- Work closely with customer service team to address any customer issues or complaints.
Qualifications
- Proven work experience as a bike mechanic or similar role.
- Knowledge of bicycle parts and their functions.
- Ability to identify problems and provide quick and effective solutions.
- Proficiency in using hand and power tools.
- Physical strength and ability to lift heavy bikes and equipment.
- Excellent communication and customer service skills.
- High school diploma or equivalent.
- Additional certification in bicycle repair and maintenance is a plus.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Additional Information
- Job Title: Bike Share Program Technician
- Work Environment: This position requires both indoor and outdoor work. The technician should be comfortable working in various weather conditions.
- Reporting Structure: Reports to the Maintenance Manager or Operations Manager.
- Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
- Pay Range: $30,000 minimum to $45,000 maximum
- Location: [City, State] (specify the location or indicate if remote)
- Employment Type: Full-time
- Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].
Bike Share Program Technicians are involved in the maintenance and repair of bikes within a bike share program.
These programs are typically seen in urban areas, offering short-term bike rental for residents and tourists.
Bike Share Program Technicians are responsible for maintaining the bike fleet.
This involves fixing any mechanical problems such as faulty brakes, changing flat tires, adjusting gears, and replacing any damaged parts.
Regular safety checks are also conducted to ensure the bikes are safe for public use.
In addition to maintenance, these technicians often manage the redistribution of bikes across the bike share stations.
This ensures that bikes are available at high demand areas and times.
Furthermore, Bike Share Program Technicians may also be tasked with maintaining the physical docking stations where the bikes are stored.
This can involve troubleshooting electronic issues or performing general upkeep tasks.
Lastly, these technicians often interact with the public.
They can assist with bike rentals, provide information about the bike share program, or handle any customer complaints or issues.
Their role is critical in ensuring the success and smooth operation of a bike share program.
A proficient Bike Share Program Technician should possess the following skills and qualifications:
- Technical skills to perform regular maintenance and repairs on various types of bicycles, including mechanical and electrical systems.
- Problem-solving abilities to swiftly diagnose and fix issues that may arise with bicycles, kiosks, or software.
- Understanding of bike share programs, including software applications used for bike checkout, tracking, and inventory management.
- Physical endurance to handle the manual labor required in the role, including moving and repairing bikes, and standing or bending for extended periods.
- Communication skills to effectively report issues and collaborate with the team, management, and potentially interact with customers.
- Organization skills to manage inventory, track repairs, and maintain the cleanliness and functionality of bike stations.
- Customer service skills to assist users with the bike share program, including troubleshooting any issues and providing information about the program.
- Knowledge of safety protocols and regulations to ensure the safe use of bicycles and equipment.
Entry-level Bike Share Program Technicians may require 1 to 2 years of experience, often gained through an internship or part-time role in bike maintenance, mechanical servicing or related roles.
Candidates with practical experience in bicycle mechanics, including assembly, disassembly, repair, and maintenance can be suitable for this role.
A strong understanding of the mechanical and technical aspects of various types of bicycles is often necessary.
In addition to mechanical knowledge, experience in handling customer service and operations in a bike rental or bike share program is beneficial.
This includes experience with customer interactions, problem-solving, and handling transactions.
Candidates with more than 3 years of experience likely have gained in-depth technical skills and knowledge in bicycle maintenance and customer service.
They may also have experience with bike share software and technology, which is increasingly becoming a part of these programs.
Those with over 5 years of experience may have some managerial or supervisory experience, potentially overseeing other technicians or running an entire bike share program.
This level of experience could prepare them for a leadership or supervisory role within a larger bike share program.
Additional qualifications such as certification from a recognized bicycle mechanic school or program can also be advantageous in this role.
Bike Share Program Technicians typically require a high school diploma or equivalent education.
Practical knowledge and experience in bike mechanics are critical for this role, and formal training in bicycle mechanics from a reputable training institution is highly desirable.
They also need to have a strong understanding of bike share system operations, including bike docking, redistribution, and maintenance.
Some positions may require technicians to have a valid driver’s license and the ability to operate a bike transport vehicle.
Continued education, such as advanced courses in bike mechanics or specific certifications in relevant areas, can enhance a technician’s skill set and employability.
In addition to technical skills, bike share program technicians should also have good customer service skills as they often interact with bike share users, and should have a strong commitment to promoting sustainable transport methods.
Finally, they must be physically fit as the job often involves lifting and moving bicycles.
A Bike Share Program Technician earns an average salary of $35,000 (USD) per year.
The actual earnings may vary based on factors such as the level of experience, qualifications, location, and the size of the employing company.
Bike Share Program Technicians should possess strong mechanical skills to repair and maintain bicycles.
They should be knowledgeable about various types of bicycles and their components.
Problem-solving skills are essential to troubleshoot issues and make the necessary repairs.
Communication skills are also important to interact with customers, colleagues, and suppliers.
While a degree is not necessary, having a certification from a recognized bicycle mechanic institution can be an added advantage.
Experience in bicycle repair and maintenance is crucial.
Some organizations may require a driver’s license if the job involves moving bikes from one location to another.
In a Bike Share Program Technician’s resume, look for previous experience in bicycle repair and maintenance.
Any formal training or certification in the field is beneficial.
Skills in customer service can also be beneficial as technicians often interact with bike share users.
Additional skills such as basic computer competency or experience with bike share software can also be advantageous.
A good Bike Share Program Technician is detail-oriented, ensuring each bike is in optimal condition for users.
They are problem-solvers, able to diagnose and fix mechanical issues efficiently.
Good physical fitness is also crucial as the job involves manual work.
A passion for cycling and sustainable transportation can also be a valuable quality, leading to a greater understanding and commitment to the role.
Finding qualified Bike Share Program Technicians can be challenging as it requires a specific skill set, including mechanical aptitude, problem-solving skills, and often, a passion for bicycles and sustainable transportation.
It’s important to offer competitive wages and a supportive work environment to attract and retain skilled technicians.
Conclusion
And there you have it.
Today, we’ve given you a behind-the-scenes look at what it really means to be a Bike Share Program Technician.
And guess what?
It’s not just about fixing bikes.
It’s about facilitating a sustainable, healthy, and efficient mode of transportation, one bike at a time.
With our ready-to-use Bike Share Program Technician job description template and real-world examples, you’re prepared to make your next career move.
But why stop there?
Dig deeper with our job description generator. It’s your go-to resource for precision-crafted job listings or fine-tuning your resume to perfection.
Remember:
Every bike you service is part of a larger movement.
Let’s ride towards that future. Together.
How to Become a Bike Share Program Technician (Complete Guide)
The Glee Club of Careers: Enjoyable Jobs for a Happy Life
Unique Vocations: The World’s Most Unusual Jobs
![Facilities Management BIM Coordinator Job Description [Updated for 2025]](https://interviewguy.com/wp-content/uploads/2024/07/facilities-management-bim-coordinator-job-description-768x512.webp)
