Campus IT Support Assistant Job Description [Updated for 2024]

campus it support assistant job description

In the evolving landscape of higher education, the role of Campus IT Support Assistant has become increasingly crucial.

As the digital world expands, there is a growing need for skilled individuals who can maintain, troubleshoot, and secure our campus technology infrastructure.

But what does it really mean to be a Campus IT Support Assistant?

Whether you are:

  • An aspiring IT professional trying to understand the core of this role,
  • A hiring administrator outlining the perfect candidate,
  • Or simply intrigued by the behind-the-scenes of campus IT support,

You’ve come to the right place.

Today, we present a comprehensive Campus IT Support Assistant job description template, created for effortless posting on job boards or university career portals.

Let’s dive right in.

Campus IT Support Assistant Duties and Responsibilities

Campus IT Support Assistants are responsible for providing technical support and assistance to students, faculty, and staff on a campus.

They ensure the smooth operation of computer systems, hardware, and software.

Their duties and responsibilities include:

  • Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Installing, modifying, and repairing computer hardware and software
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Monitoring daily operations, including server hardware, software, and operating systems
  • Coordinating with the IT department to maintain campus technology standards and network connectivity
  • Training computer users to improve their skills and prevent technical issues
  • Maintaining records of daily data communication transactions, problems and remedial actions taken
  • Updating and managing the campus’ software and hardware inventory

 

Campus IT Support Assistant Job Description Template

Job Brief

We are seeking a detail-oriented Campus IT Support Assistant to provide technical assistance to our staff and students.

Responsibilities include troubleshooting hardware, software, and networking issues, managing software updates, and providing user training.

The successful candidate will have excellent problem-solving skills and a thorough knowledge of network administration and architecture.

A keen eye for detail, excellent organizational skills, and a passion for customer service are a must.

 

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Train computer users and promote IT best practices across campus.
  • Monitor daily operations and system performance.
  • Develop and maintain installation and configuration procedures.
  • Investigate and troubleshoot issues and provide solutions in a timely manner.
  • Maintain a database of IT issues and resolutions.

 

Qualifications

  • Proven experience as an IT Support Assistant or similar role.
  • A+ Certification or equivalent experience.
  • Knowledge of internet security and data privacy principles.
  • Proficiency in troubleshooting and resolving hardware, software, and networking issues.
  • Excellent diagnostic and problem-solving skills.
  • Excellent communication ability.
  • Outstanding organizational and time-management skills.
  • Knowledge of network management and data backup/recovery.
  • Familiarity with various operating systems and platforms.
  • BS/BA in Information Technology, Computer Science, or a related discipline.

 

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities

 

Additional Information

  • Job Title: Campus IT Support Assistant
  • Work Environment: University campus setting. Some weekend and evening hours may be required.
  • Reporting Structure: Reports to the IT Manager or Director of IT.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $45,000 minimum to $65,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Campus IT Support Assistant Do?

A Campus IT Support Assistant primarily provides technical support to students, faculty, and staff on a university or college campus.

They are responsible for troubleshooting and resolving computer and network issues, assisting with hardware and software installations, and maintaining computer lab equipment.

They may also conduct workshops or training sessions to educate users about new software or hardware technologies available on the campus.

In addition, Campus IT Support Assistants may also manage user accounts and data backup, ensure the security of the IT systems, and assist with the campus website maintenance.

As part of their role, they may also liaise with external vendors to resolve issues that cannot be addressed in-house.

Furthermore, they are responsible for providing advice and recommendations on IT-related purchases and keeping an up-to-date inventory of all computer hardware and software used on campus.

Overall, the role of a Campus IT Support Assistant is critical to the smooth running of technological operations on a campus, enabling students and staff to effectively use technology to support their educational or professional endeavors.

 

Campus IT Support Assistant Qualifications and Skills

A Campus IT Support Assistant requires a blend of technical skills and interpersonal abilities to efficiently resolve technical issues and guide users, such as:

  • Technical proficiency with a wide range of hardware and software systems, including network management, troubleshooting, and device maintenance, to efficiently solve user issues.
  • Excellent problem-solving skills to identify, analyze, and resolve technical problems quickly and accurately.
  • Strong communication skills to effectively translate complex IT terms into easily understandable language for non-technical users.
  • Patient customer service skills to guide and educate users through troubleshooting processes and answer technical questions.
  • Organizational abilities to keep track of ongoing issues, maintain up-to-date documentation and manage inventory of IT equipment.
  • Time-management skills to prioritize and handle multiple tasks or support tickets simultaneously.
  • Ability to work well both independently and in a team, offering help to colleagues when needed and reaching out for assistance with complex issues.
  • Continual learning and adaptation to stay up-to-date with the latest technology trends, software updates, and security practices.

 

Campus IT Support Assistant Experience Requirements

Campus IT Support Assistants often have 1 to 2 years of experience in a similar role, often acquired through an internship or part-time role in a technology department.

This experience will usually involve providing technical support to students and faculty, troubleshooting software and hardware issues, and maintaining IT equipment.

Candidates with more than 2 years of experience may have worked in a diverse range of IT areas such as system administration, network security, and database management.

They would have developed problem-solving skills and customer service experience in a technical support role.

Those with more than 4 years of experience in IT support roles may have some leadership experience, such as overseeing a team of technicians or managing large-scale IT projects.

They may be ready for a more senior or managerial position within the campus IT department.

In addition to job experience, many Campus IT Support Assistants also hold relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Technician (CCT).

These certifications demonstrate a professional level of understanding and proficiency in various IT domains and are often considered a plus when hiring for this role.

 

Campus IT Support Assistant Education and Training Requirements

Campus IT Support Assistants typically need to have a high school diploma or equivalent.

However, due to the technical nature of the role, many employers prefer candidates with an associate’s or bachelor’s degree in computer science, information systems, or a related field.

They should have a solid understanding of computer systems, software, hardware, and networks.

Familiarity with various operating systems such as Windows, MacOS, and Linux is also necessary.

Knowledge of database administration, cloud computing, and cybersecurity can be beneficial.

In addition to formal education, practical experience is highly valued in this role.

This could be gained through internships, part-time jobs, or even troubleshooting and maintaining systems in a personal capacity.

Professional certifications such as CompTIA A+, Network+, or Security+ are not typically required but can enhance job prospects and demonstrate a commitment to the field.

Training is usually provided on the job to familiarize the support assistant with the specific systems and protocols used on the campus.

Continuous learning is important in this role due to the rapidly changing nature of technology.

Therefore, Campus IT Support Assistants should be open to attend workshops, seminars, and training programs to stay updated with the latest IT trends and developments.

 

Campus IT Support Assistant Salary Expectations

A Campus IT Support Assistant earns an average salary of $44,726 (USD) per year.

The actual salary can vary depending on experience, specific skills, the size and location of the campus, and the employing educational institution.

 

Campus IT Support Assistant Job Description FAQs

What skills does a Campus IT Support Assistant need?

A Campus IT Support Assistant should have strong technical skills, particularly with computer networks and operating systems.

They should have good problem-solving skills to diagnose and fix IT issues.

Interpersonal and communication skills are also essential to explain technical information to non-technical users.

Basic knowledge of computer hardware and software, as well as familiarity with various types of technology used on campus, is also important.

 

Do Campus IT Support Assistants need a degree?

While not always required, a degree in Computer Science, Information Technology, or a related field can be beneficial for a Campus IT Support Assistant.

Some positions may only require a high school diploma and relevant experience or certifications.

It’s important to check the specific educational requirements listed in the job posting.

 

What should you look for in a Campus IT Support Assistant’s resume?

Look for evidence of technical proficiency and experience in an IT support role.

This could include specific certifications, such as CompTIA A+, or experience with particular systems or software.

Strong customer service skills are also valuable in this role, so any experience in customer-facing roles should be highlighted.

 

What qualities make a good Campus IT Support Assistant?

A good Campus IT Support Assistant is patient and has excellent communication skills, as they often need to explain complex technical issues to non-technical people.

They should also be a good problem solver, able to diagnose and fix a range of IT problems.

Being organized and able to manage their time effectively is also important in this role, as they may need to prioritize various tasks and issues.

 

What are the daily duties of a Campus IT Support Assistant?

A Campus IT Support Assistant’s daily duties can vary but generally include responding to IT support requests, diagnosing and fixing hardware and software issues, performing routine system checks and updates, and assisting with IT projects and installations.

They may also provide training and guidance to campus users on how to use various pieces of technology.

 

Conclusion

And there you have it.

Today, we’ve delved into the intricacies of what it truly entails to be a Campus IT Support Assistant.

Surprising, isn’t it?

It’s not just about troubleshooting technical issues.

It’s about fostering an efficient digital environment, one IT solution at a time.

With our definitive Campus IT Support Assistant job description template, complemented by practical examples, you’re ready to take a leap forward.

But don’t stop there.

Immerse yourself further with our job description generator. It’s your next step to crafting detailed job listings or polishing your resume to perfection.

Remember:

Every tech solution is a crucial part of the larger digital ecosystem.

Let’s optimize that ecosystem. Together.

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