Campus IT Support Tech Job Description [Updated for 2025]

In the digital era, the focus on Campus IT Support Technicians has never been more prominent.

As technology progresses, the demand for skilled individuals who can maintain, troubleshoot, and secure our campus IT infrastructure escalates.

But what does being a Campus IT Support Technician truly entail?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager drafting the perfect job description,
• Or simply interested in the behind-the-scenes of campus IT support,

You’ve landed at the right spot.

Today, we present a customizable Campus IT Support Technician job description template, designed for effortless posting on job boards or career sites.

Let’s dive straight into it.

Campus IT Support Tech Duties and Responsibilities

Campus IT Support Techs are responsible for maintaining and improving the technological infrastructure of a university or college campus.

They provide technical support to students, faculty, and staff, ensuring that all hardware and software function properly.

They have the following duties and responsibilities:

• Provide technical support to students, faculty, and staff in person, via phone, or electronically
• Diagnose and resolve technical hardware and software issues
• Install, maintain, and troubleshoot hardware and software systems
• Configure and support campus-wide network services, including Wi-Fi
• Train and guide users on how to use new technologies and applications
• Assist with password resets and user account issues
• Perform regular system checks to ensure the efficiency of the network
• Document each incident and solution for future reference
• Keep track of the inventory of all IT equipment and software
• Stay updated with the latest technology and implement new systems as required
• Collaborate with other IT staff to plan and implement IT projects

 

Campus IT Support Tech Job Description Template

Job Brief

We are seeking a skilled Campus IT Support Tech to provide technical support to students, faculty, and staff at our campus.

This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workstation performance.

The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required.

 

Responsibilities

• Identify and solve any hardware or software issues that arise on campus
• Install and configure computer hardware and software on the campus network
• Set up accounts for new users and assist with password and login issues
• Maintain and repair technological equipment (e.g., routers) or peripheral devices
• Train users on new technology and software as required
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Modify configurations, utilities, software, etc.
• Document all actions in the IT software system including a detailed description of the problem, what was done to resolve it, and how long the task took
• Follow all standards and procedures as outlined in company policies

 

Qualifications

• Proven experience as an IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Knowledge of internet security and data privacy principles
• Ability to troubleshoot, repair and test computer hardware, networking software and operating system software
• BS/Ba in IT, Computer Science or relevant field

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Tuition reimbursement

 

Additional Information

• Job Title: Campus IT Support Tech
• Work Environment: Educational campus setting. Some travel may be required between different buildings on the campus.
• Reporting Structure: Reports to the IT Support Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our university. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Campus IT Support Tech Do?

Campus IT Support Techs primarily work in educational institutions such as colleges and universities.

Their role is to ensure that the IT infrastructure in these institutions runs smoothly and efficiently.

They are responsible for installing, maintaining, and repairing hardware and software systems in the campus.

This may include computers, printers, projectors, and networking equipment.

They provide technical assistance and support to staff, faculty, and students who are experiencing problems with their computers or software.

This can range from troubleshooting internet connectivity issues, resolving software malfunctions, to helping set up email accounts or resetting passwords.

Campus IT Support Techs also perform routine updates and system backups to ensure data security and integrity.

They may also provide training and guidance on how to use certain software or systems.

They often collaborate with other IT professionals to implement new systems or upgrades.

In case of serious hardware or software failure, they are responsible for quickly diagnosing the problem and implementing solutions to minimize disruption to campus operations.

In addition, they might also be involved in recommending and evaluating new technology purchases.

This role requires them to stay updated on the latest technology trends and advancements.

 

Campus IT Support Tech Qualifications and Skills

A competent Campus IT Support Tech should have the skills and qualifications that align with your job description, such as:

• Technical knowledge and skill to assist users with a variety of software, hardware and network-related issues.
• Problem-solving skills to identify, troubleshoot and resolve technical problems promptly and efficiently.
• Interpersonal skills to communicate effectively with students, faculty and staff members, building long term relationships and trust.
• Organizational skills to handle multiple requests, prioritize them and manage time effectively.
• Customer service skills as necessary for understanding user needs, providing solutions and following up to ensure their issues have been resolved.
• Knowledge of various IT systems and networks, with the ability to learn and adapt to new technologies quickly.
• Ability to work independently as well as part of a team, often coordinating with other IT staff to resolve issues.
• Detail-oriented mindset to ensure all IT related problems are handled thoroughly and accurately.

 

Campus IT Support Tech Experience Requirements

For a Campus IT Support Tech role, experience requirements generally range from 1 to 3 years in a relevant technical support role.

This could be gained through a part-time job or internship in IT Support, Help Desk Support, or other similar roles.

Entry-level candidates often have experience troubleshooting computer hardware, software, and network issues, as well as providing direct customer service.

They should also have experience with a range of software applications and operating systems.

Candidates with 2 to 3 years of experience often have a deeper understanding of network infrastructure, server systems, and data security.

They may also have experience with advanced troubleshooting, system updates, and installations.

Those with more than 3 years of experience may have had the responsibility of managing a team or leading IT projects.

They may also have experience in creating and maintaining IT documentation, developing IT policies, and implementing IT security measures.

Further, possessing various IT certifications like CompTIA A+, Network+, or Microsoft Certified: IT Professional, can be an added advantage to demonstrate the practical experience and skills.

Overall, the campus IT support tech role requires both technical and customer service experience, as they interact directly with faculty, staff, and students to resolve IT-related issues.

 

Campus IT Support Tech Education and Training Requirements

Campus IT Support Techs typically need to have a minimum of an associate’s degree in computer science, information technology or a related field.

This degree should provide a foundational understanding of IT principles, network management, and technical troubleshooting.

For those who want to further advance their career, a bachelor’s degree in information technology or a related field is also an option.

This higher education level can provide more specialized knowledge and make a candidate more competitive in the job market.

Beyond formal education, a strong familiarity with different operating systems such as Windows, MacOS, and Linux is essential.

Knowledge of various software applications, hardware configurations, and networking systems is also necessary.

In addition to these, Campus IT Support Techs often need to have strong problem-solving skills and the ability to communicate technical information to non-technical users in an understandable and accessible way.

Certification in specific IT areas, such as CompTIA A+, Network+, or Security+ can be advantageous.

These certifications indicate a certain level of expertise and commitment to the field, and can make a candidate more attractive to potential employers.

Moreover, work experience in IT support can be beneficial.

Many choose to start in entry-level positions to gain hands-on experience with computer systems and problem-solving before moving into a more specialized IT support role.

Continuous learning is essential in this role due to the fast-paced nature of technological advancements.

Therefore, regular participation in professional development, training courses, and workshops is highly recommended.

 

Campus IT Support Tech Salary Expectations

The average salary for a Campus IT Support Tech is approximately $51,842 (USD) per year.

This wage can fluctuate based on factors such as previous work experience, level of education, and the specific location of the campus.

 

Campus IT Support Tech Job Description FAQs

What skills does a Campus IT Support Tech need?

A Campus IT Support Tech should have a solid understanding of computer systems, networks, and software applications.

They should possess strong troubleshooting skills and the ability to diagnose and resolve hardware or software issues.

Good communication skills are essential to explain technical problems in a simple language that non-IT staff can understand.

They should also have a keen attention to detail and excellent problem-solving abilities.

 

Do Campus IT Support Techs need a degree?

While not always required, many Campus IT Support Techs have a degree in a related field such as Computer Science, Information Technology, or Computer Engineering.

However, practical experience and knowledge in handling computer systems, software, and network issues are often more critical.

Having professional certifications like CompTIA A+ can also be beneficial.

 

What should you look for in a Campus IT Support Tech resume?

In a Campus IT Support Tech resume, look for relevant educational background, certifications, and work experience.

Familiarity with various operating systems, software applications, and hardware systems is essential.

Knowledge in network administration, system security, and database management can also be a plus.

Check if they have experience in a similar educational environment as it may help them understand the unique needs of a campus setting.

 

What qualities make a good Campus IT Support Tech?

A good Campus IT Support Tech is patient, understanding, and able to communicate complex technical issues in a simple and understandable way.

They should be highly organized, able to prioritize tasks, and work under pressure when dealing with critical IT issues.

Furthermore, they should be able to work independently as well as collaboratively with a team, and have a proactive attitude towards learning new technologies.

 

How challenging is it to recruit a Campus IT Support Tech?

Recruiting a Campus IT Support Tech can be challenging due to the specific combination of technical skills and soft skills required.

They should not only have the necessary technical expertise, but they also need to be able to communicate effectively with staff and students who may not have a technical background.

Therefore, finding the right balance of these skills can be a demanding task.

 

Conclusion

And there we have it!

Today, we’ve unveiled the intricacies of what it means to be a Campus IT Support Tech.

Guess what?

It’s not just about fixing computers.

It’s about building and maintaining the tech infrastructure that powers the next generation of learning.

With our handy Campus IT Support Tech job description template and real-life examples, you’re prepared to take the leap.

But why not go further?

Explore more with our job description generator. It’s your next step to creating detailed job postings or perfecting your resume for the role.

Don’t forget:

Every tech solution you provide is a part of a larger educational journey.

Let’s shape that journey. Together.

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