Campus IT Support Worker Job Description [Updated for 2025]

In today’s connected era, the role of Campus IT Support Workers is increasingly essential.

As educational technology continues to advance, the demand for skilled individuals capable of managing, optimizing, and protecting our campus digital infrastructure grows stronger.

But let’s delve deeper: What’s really expected from a Campus IT Support Worker?

Whether you are:

• A job seeker aiming to understand the core of this role,
• A hiring manager defining the perfect candidate,
• Or simply interested in the behind-the-scenes of campus IT support,

You’re in the right place.

Today, we present a customizable Campus IT Support Worker job description template, tailored for effortless posting on job boards or career sites.

Let’s dive straight in.

Campus IT Support Worker Duties and Responsibilities

Campus IT Support Workers provide technical assistance to faculty, staff, and students on campus.

They troubleshoot problems, install and update software, maintain hardware, and ensure the smooth operation of computer systems on campus.

They have the following duties and responsibilities:

• Respond to IT support requests from campus users
• Diagnose and troubleshoot hardware and software issues
• Install, configure, and update software and hardware
• Maintain and repair technological equipment such as computers, printers, and networks
• Assist with the setup of classrooms and labs, including projectors, computers, and other equipment
• Provide guidance and support for common software, such as word processors, spreadsheets, and email clients
• Develop and maintain documentation for IT procedures and system configurations
• Conduct regular checks and monitoring of systems to ensure optimal performance
• Assist in the implementation and maintenance of campus-wide network security measures
• Train users in the proper use of hardware and software

 

Campus IT Support Worker Job Description Template

Job Brief

We are seeking a skilled and dedicated Campus IT Support Worker to provide comprehensive technical assistance to our staff and students.

This role involves troubleshooting hardware and software issues, maintaining computer networks, and ensuring the smooth operation of communication channels on campus.

The ideal candidate should have in-depth knowledge of various computer systems and networks.

Previous experience in tech support, desktop support, or a similar role is required.

Ultimately, the Campus IT Support Worker should have a passion for technology, be patient and able to explain complex concepts in a simple manner, and possess excellent problem-solving abilities.

 

Responsibilities

• Set up and maintain the hardware and software on campus
• Diagnose and troubleshoot technical issues
• Provide technical assistance to staff and students
• Update and maintain computer inventory and equipment
• Assist in the development and implementation of IT policies
• Conduct regular system checks for vulnerabilities and risks
• Manage user accounts and access controls
• Provide training on new software or hardware as needed
• Document technical issues and solutions in logs
• Ensure data privacy and protection standards are met

 

Qualifications

• Proven work experience as an IT support worker or similar role
• Familiarity with various operating systems and platforms
• Knowledge of internet security and data privacy principles
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• BSc/BA in IT, Computer Science or relevant field
• Professional certification (e.g. CompTIA A+, Microsoft Certified IT Professional) is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Campus IT Support Worker
• Work Environment: University or College Campus. Some travel may be required for training or off-site equipment maintenance.
• Reporting Structure: Reports to the IT Manager or Director of IT.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $40,000 minimum to $60,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Campus IT Support Worker Do?

Campus IT Support Workers are generally employed in the education sector, specifically in schools, colleges, or universities.

They can work both on a full-time basis and as part-time or contractual employees depending on the needs of the institution.

The primary role of a Campus IT Support Worker is to provide technical assistance and support to staff, faculty, and students.

They handle a wide range of technology-related issues such as troubleshooting computer problems, resolving network issues, and assisting with software installations and updates.

They often respond to queries and complaints regarding hardware and software issues, either in person, via email, or over the phone.

They perform diagnostic tests to understand the nature of the problem and provide appropriate solutions.

Campus IT Support Workers also play a crucial role in maintaining and updating the institution’s computer systems and networks.

They may be tasked with installing and configuring new equipment, setting up and managing user accounts, and providing training and assistance on the use of technology.

In addition, they may also be responsible for maintaining inventory of IT equipment, recommending upgrades when necessary, and ensuring the security of the institution’s IT systems against potential threats.

They work closely with other IT professionals within the institution and may also coordinate with external vendors for equipment procurement or specialized services.

Their ultimate goal is to ensure the smooth and efficient operation of the institution’s IT systems to support teaching, learning, and administrative functions.

 

Campus IT Support Worker Qualifications and Skills

A proficient Campus IT Support Worker should possess a range of technical and soft skills, including:

• Strong technical knowledge of computer systems, networks, and software applications to troubleshoot and fix issues.
• Exceptional problem-solving abilities to identify, analyze and resolve hardware and software issues promptly.
• Effective communication skills to provide clear instructions and explanations to staff and students regarding IT issues and how to prevent them.
• Customer service skills to address the needs of diverse campus community, ensuring satisfaction with IT services.
• Time management skills to prioritize and handle multiple tasks or issues simultaneously.
• Ability to work as part of a team, cooperating with other IT staff to address larger campus-wide tech issues.
• Knowledge of cyber security principles to safeguard campus IT infrastructure and to provide guidance to users on safe practices.
• Patience and understanding when dealing with non-technical staff and students who may require more assistance.

 

Campus IT Support Worker Experience Requirements

Campus IT Support Workers often require a broad range of experience, starting with a strong foundation in information technology or computer science.

A Bachelor’s degree in these fields is often preferred, alongside hands-on experience with computer networks, operating systems, and hardware.

Entry-level Campus IT Support Workers may have 1 to 2 years of experience, often obtained through internships or part-time roles in IT support.

During this time, they may gain practical experience in troubleshooting hardware and software issues, maintaining network systems, and providing technical support to users.

Candidates with 2 to 4 years of experience often have a deeper understanding of IT infrastructure and have likely dealt with a variety of technical issues.

They may have experience with software installations, network maintenance, and IT security measures.

Candidates with 5 or more years of experience are usually well-versed in IT management and may have experience in supervising junior IT staff.

They are often proficient in strategic planning, project management, and the development and implementation of IT policies and procedures.

In many cases, Campus IT Support Workers also need to have strong communication skills, as they are often tasked with explaining complex technical concepts to non-technical users in an understandable way.

Experience in customer service can be a valuable asset for this role.

 

Campus IT Support Worker Education and Training Requirements

A Campus IT Support Worker typically requires an associate or bachelor’s degree in computer science, information technology, or a related field.

They also need a foundational understanding of computer systems, networks, and software.

Familiarity with various operating systems like Windows, Mac OS, and Linux, as well as popular software suites like Microsoft Office, is essential.

While not always required, many roles prefer candidates with relevant certifications, like the CompTIA A+ certification for computer support specialists or Microsoft Certified: Azure Fundamentals for those working with cloud services.

Additionally, a Campus IT Support Worker should have strong problem-solving skills, be able to provide excellent customer service, and communicate technical information effectively to non-technical individuals.

Some institutions may also require the IT Support Worker to have experience in a similar role or setting.

Therefore, practical experience, internships, or part-time jobs in IT support can be beneficial.

Continuing education is important in this role due to the constant evolution of technology.

Therefore, ongoing training, attending workshops, webinars, and conferences are recommended to stay updated with the latest technologies and IT solutions.

 

Campus IT Support Worker Salary Expectations

A Campus IT Support Worker typically earns an average salary of $43,835 (USD) per year.

This salary can change depending on factors such as work experience, specific campus location, and the size of the educational institution.

 

Campus IT Support Worker Job Description FAQs

What skills does a Campus IT Support Worker need?

Campus IT Support Workers should possess excellent technical skills, including knowledge of various computer hardware, software, and networks.

They should be able to diagnose and resolve technical issues efficiently.

Good communication and interpersonal skills are also essential as they will be dealing with different people across the campus with varying levels of IT proficiency.

 

What education does a Campus IT Support Worker require?

Most Campus IT Support Workers need to have at least an associate degree in Information Technology, Computer Science, or a related field.

Some positions may require a bachelor’s degree.

Certifications like CompTIA A+ or Microsoft Certified: IT Professional could be beneficial.

 

What should you look for in a Campus IT Support Worker’s resume?

A Campus IT Support Worker’s resume should showcase their technical skills, such as troubleshooting, hardware and software installation, and network management.

Look for any certifications they may hold.

Experience in providing customer service or in an educational setting could be a plus.

 

What qualities make a good Campus IT Support Worker?

A good Campus IT Support Worker is patient and has excellent problem-solving skills.

They should be able to explain complex technical issues in simple terms.

It’s important for them to be flexible and stay up-to-date with the latest technology trends and developments.

 

What are the common challenges faced by a Campus IT Support Worker?

Campus IT Support Workers often have to deal with a wide range of technical issues across different systems and software.

They might also need to assist people with varying levels of technical skills, from tech-savvy faculty members to students who may need more guidance.

Balancing these demands while ensuring minimal disruption to the campus network can be challenging.

 

Conclusion

And there you have it.

Today, we’ve revealed the true essence of being a Campus IT Support Worker.

Guess what?

It’s not just about fixing computers.

It’s about forging the technological backbone of a vibrant educational institution, one IT issue at a time.

Armed with our resourceful Campus IT Support Worker job description template and real-world instances, you’re ready to step up.

But why limit yourself?

Delve further with our job description generator. It’s your ultimate tool for generating pinpoint accurate listings or finessing your resume to the nines.

Remember:

Every resolved IT issue contributes to a smoother-running campus.

Let’s shape that future. Together.

How to Become a Campus IT Support Worker (Complete Guide)

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