Car Dealership Concierge Job Description [Updated for 2025]

In the fast-paced automotive industry, the role of a Car Dealership Concierge has never been more crucial.

As customer expectations evolve, so does the demand for professional individuals who can guide, assist, and ensure a seamless car buying experience.

But let’s delve deeper: What’s truly expected from a Car Dealership Concierge?

Whether you are:

• A job seeker attempting to understand the scope of this role,
• A hiring manager conceptualizing the perfect candidate,
• Or simply curious about the intricacies of a dealership concierge role,

You’re in the right place.

Today, we present a customizable Car Dealership Concierge job description template, designed for effortless posting on job boards or career sites.

Let’s get started.

Car Dealership Concierge Duties and Responsibilities

Car Dealership Concierges are responsible for providing superior customer service at car dealerships, assisting customers in finding the right vehicle to meet their needs, and ensuring a smooth and pleasant customer experience.

The duties and responsibilities of a Car Dealership Concierge include:

• Greeting customers and answering their queries about vehicles, financing options, and dealership services
• Guiding customers through the car buying process, including arranging test drives and explaining vehicle features
• Coordinating with sales, finance, and service departments to ensure seamless customer service
• Assisting in the preparation and completion of necessary paperwork related to vehicle purchases
• Arranging vehicle delivery or pickup for customers
• Maintaining a strong knowledge of inventory, including new and used vehicles
• Ensuring the showroom and customer waiting areas are kept clean and inviting
• Assisting in promotional events and dealership marketing efforts

 

Car Dealership Concierge Job Description Template

Job Brief

We are seeking a dedicated Car Dealership Concierge to provide exceptional customer service to our clients.

You will be the first point of contact for our customers and will be responsible for creating a warm, welcoming atmosphere.

The Car Dealership Concierge responsibilities include greeting guests, providing information about our vehicles, arranging test drives, and assisting with any customer inquiries or concerns.

The ideal candidate will have excellent customer service skills, a friendly demeanor, and a passion for cars.

 

Responsibilities

• Greet customers upon their arrival at the dealership
• Provide information about available vehicles
• Arrange and coordinate test drives
• Answer customer inquiries about car specifications and pricing
• Assist with the purchase process
• Resolve any customer complaints or issues
• Maintain a clean and organized reception area
• Coordinate with the sales and service department as needed
• Provide exceptional customer service at all times

 

Qualifications

• Previous experience in a customer service role
• Knowledge of cars and their specifications
• Excellent communication and interpersonal skills
• Ability to handle complaints and difficult situations
• Good organizational skills
• High school diploma; degree in hospitality or relevant field is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Car Dealership Concierge
• Work Environment: Car Dealership, may require some outdoor work.
• Reporting Structure: Reports to the Customer Service Manager or Dealership Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Car Dealership Concierge Do?

A Car Dealership Concierge is a specialized customer service professional that operates within a car dealership.

Their primary role is to provide exceptional service to customers visiting the dealership.

They greet customers upon arrival, answer any questions, and direct them to the appropriate department whether it’s sales, service, or finance.

The Concierge often takes on the role of a liaison between the customer and the sales team.

They ensure that the customer’s needs are understood and communicated effectively to the sales team to enhance the buying experience.

They may also arrange test drives, assist with completing necessary paperwork, and explain car features to customers.

Additionally, a Car Dealership Concierge may follow up with customers after their visit, ensuring their experience was satisfactory and addressing any concerns or queries.

A key part of their role is to maintain a welcoming and comfortable environment for customers, making their dealership experience as pleasant and smooth as possible.

 

Car Dealership Concierge Qualifications and Skills

A proficient Car Dealership Concierge should have the skills and qualifications that align with your job description, such as:

• Outstanding customer service skills to ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Excellent communication and interpersonal skills to interact with clients, understand their needs, and provide them with detailed information about the vehicles.
• Knowledge of the vehicles, their features, and prices to efficiently present and sell them to the customers.
• Proficiency in managing multiple tasks concurrently and resolving customer issues in a timely manner.
• Strong organization skills to maintain the presentation of the sales floor and the inventory of vehicles.
• Sales skills to effectively close deals and contribute to the dealership’s profitability.
• Ability to use dealership management software and other computer systems for inventory management, customer follow-ups, and maintaining customer records.

 

Car Dealership Concierge Experience Requirements

Entry-level candidates for a Car Dealership Concierge role may have 1 to 2 years of experience in customer service roles, ideally in a dealership or automotive setting.

This experience can be gained through part-time work, internships, or even in roles such as Receptionist or Customer Relations Officer.

Candidates with more than 3 years of experience have typically honed their customer service skills and have an in-depth understanding of the dealership industry.

They are likely comfortable with tasks such as scheduling appointments, coordinating services, and providing detailed information about vehicles.

Those with more than 5 years of experience in concierge or similar roles are often equipped with a higher level of dealership knowledge, including understanding the details of various car models, insurance procedures, and financing options.

They may also have some leadership experience, making them suitable for a team lead or managerial position in a car dealership concierge role.

 

Car Dealership Concierge Education and Training Requirements

Car Dealership Concierges typically have a high school diploma or equivalent.

However, an associate or bachelor’s degree in hospitality, business, or a related field can be advantageous.

Candidates must have strong communication skills, and therefore courses in communications, public relations, or customer service can be beneficial.

Car Dealership Concierges need to have a sound knowledge of the automobile industry and the specific cars that their dealership sells.

Therefore, specific product training from the dealership or car manufacturer can be essential.

Although not required, obtaining a certification in customer service or a related field can showcase the candidate’s commitment to providing exceptional service.

Some positions, especially those in high-end or luxury car dealerships, may require concierges to have previous experience in a customer service role or hospitality industry.

Additionally, Car Dealership Concierges need to be well-versed with dealership systems and should have basic computer skills.

Training in a dealership management system or customer relationship management software can be beneficial.

 

Car Dealership Concierge Salary Expectations

A Car Dealership Concierge can expect to earn an average salary of $31,000 (USD) per year.

The actual earnings can significantly vary based on factors such as experience, specific location, and the overall profitability of the car dealership.

 

Car Dealership Concierge Job Description FAQs

What skills does a Car Dealership Concierge need?

A Car Dealership Concierge should have excellent interpersonal and communication skills to interact effectively with customers.

They should be knowledgeable about the various models of cars, their specifications and prices.

Problem-solving skills are also essential in this role, as they may need to address customer concerns or queries.

Organizational skills and the ability to multitask are also vital, as they often need to juggle multiple responsibilities at once.

 

Do Car Dealership Concierges need a degree?

A degree is not typically required for a Car Dealership Concierge.

However, having a diploma or degree in hospitality, customer service, or a related field could be an advantage.

Some dealerships may require previous experience in customer service roles.

The most important thing is that the concierge is knowledgeable about cars and has excellent customer service skills.

 

What should you look for in a Car Dealership Concierge resume?

The resume of a Car Dealership Concierge should highlight their experience in customer service roles, specifically in a car dealership if possible.

Any training or certifications related to automotive knowledge or customer service would be a plus.

Look for a proven track record of problem-solving, multitasking and excellent communication skills.

 

What qualities make a good Car Dealership Concierge?

A good Car Dealership Concierge is approachable, friendly and has excellent customer service skills.

They should be able to handle multiple tasks at once and work well under pressure.

Knowledge about the automotive industry and the specific models of cars sold at the dealership is also essential.

They should also be proactive, anticipating customer needs and offering assistance even before it is asked for.

 

Is it difficult to hire a Car Dealership Concierge?

Hiring a Car Dealership Concierge can be challenging due to the specific skills and knowledge required for the role.

It is essential to find someone with excellent customer service skills, a passion for cars, and the ability to handle multiple tasks at once.

A strong candidate should also be proactive and have a friendly, approachable demeanor.

 

Conclusion

And there you have it.

Today, we’ve opened the garage doors to show you what life as a car dealership concierge truly entails.

Guess what?

It’s not just about selling cars.

It’s about creating exceptional customer experiences, one interaction at a time.

With our comprehensive car dealership concierge job description template and real-life examples, you’re well-prepared to shift gears.

But why stop at the showroom?

Accelerate further with our job description generator. It’s your fuel to power precision-crafted job listings or fine-tune your resume to showroom shine.

Remember:

Every interaction is a key part of the bigger journey.

Let’s drive that future. Together.

How to Become a Car Dealership Concierge (Complete Guide)

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