Cleaning Service Coordinator Job Description [Updated for 2025]

In today’s fast-paced world, the focus on Cleaning Service Coordinators has never been more crucial.

As cleanliness and hygiene take center stage, the demand for organized, detail-oriented individuals who can manage, enhance, and maintain our cleaning services escalates.

But what’s truly expected from a Cleaning Service Coordinator?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager sketching out the perfect candidate,
• Or simply curious about the intricacies of coordinating cleaning services,

You’ve come to the right place.

Today, we present a customizable Cleaning Service Coordinator job description template, designed for seamless posting on job boards or career sites.

Let’s dive right into it.

Cleaning Service Coordinator Duties and Responsibilities

Cleaning Service Coordinators manage and supervise the operations of a cleaning service team to ensure the cleanliness and hygiene of various environments such as homes, offices, and public facilities.

They perform a range of tasks, including administrative duties and managing cleaning staff.

They are primarily responsible for ensuring high-quality cleaning services with their daily duties and responsibilities including:

• Coordinate, schedule, and supervise cleaning services for various premises
• Conduct inspections to ensure the cleaning standards are met
• Train and guide cleaning staff on the best practices in cleaning
• Maintain inventory of cleaning supplies and equipment
• Order and replace cleaning materials as necessary
• Address complaints, issues, and concerns of clients promptly and professionally
• Ensure compliance with health and safety regulations
• Prepare reports on cleaning activities
• Create and manage staff work schedules
• Recruit, hire, and train new cleaning staff
• Develop and implement cleaning service procedures and policies
• Manage budget and ensure cost effectiveness

 

Cleaning Service Coordinator Job Description Template

Job Brief

We are looking for an organized, detail-oriented Cleaning Service Coordinator to manage our team of professional cleaners.

The Cleaning Service Coordinator’s responsibilities include scheduling and assigning cleaning tasks, hiring and training cleaning staff, conducting regular inspections, and ensuring that the highest standards of cleanliness are maintained.

Our ideal candidate has prior experience in a similar role, has excellent interpersonal skills and is able to handle multiple tasks efficiently.

Ultimately, the Cleaning Service Coordinator’s role is to ensure our clients are satisfied with our cleaning services, leading to repeat business and positive referrals.

 

Responsibilities

• Coordinate and schedule cleaning tasks and staff
• Hire, train, and supervise cleaning staff
• Manage cleaning supplies inventory and place orders when necessary
• Inspect premises to ensure the high standards of cleanliness are maintained
• Handle customer complaints and queries promptly and professionally
• Ensure compliance with safety and sanitation policies
• Prepare reports on cleaning activities
• Develop and maintain good customer relationships
• Perform occasional cleaning duties during staff shortages
• Ensure all cleaning operations are carried out in accordance with set standards and regulations

 

Qualifications

• Proven work experience as a cleaning service coordinator or similar role
• Knowledge of cleaning products and supplies
• Ability to handle heavy equipment and machinery
• Knowledge of Material Safety Data Sheets
• Integrity and good interpersonal skills
• Strong communication and leadership skills
• Ability to handle multiple tasks and prioritize work
• High school diploma is preferred

 

Benefits

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Opportunities for advancement

 

Additional Information

• Job Title: Cleaning Service Coordinator
• Work Environment: Varied locations including offices, homes, and commercial buildings. Some travel may be required.
• Reporting Structure: Reports to the Cleaning Service Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $32,000 minimum to $50,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Cleaning Service Coordinator Do?

A Cleaning Service Coordinator generally works for cleaning service companies, hotels, offices, hospitals, or any other establishments that require a high level of cleanliness and hygiene.

They plan, coordinate, and oversee all cleaning tasks and operations to ensure the establishment is kept clean and tidy.

This involves assigning tasks to cleaning staff, managing their schedules and ensuring they are adequately trained for their roles.

Part of their job is to ensure that all cleaning supplies and equipment are adequately stocked and maintained.

They may also be responsible for purchasing new cleaning equipment or replenishing supplies when necessary.

Cleaning Service Coordinators closely monitor the performance of the cleaning staff, ensuring that all tasks are completed to the highest standard and within the stipulated time frame.

They may also conduct regular inspections to verify the quality of cleaning services.

Besides, they handle any customer complaints or issues related to cleanliness and work to resolve them promptly and effectively.

They may also communicate with clients to determine their specific cleaning needs and ensure those needs are met.

In some instances, Cleaning Service Coordinators may also be responsible for hiring and training new cleaning staff, and ensuring compliance with health and safety regulations within the workplace.

 

Cleaning Service Coordinator Qualifications and Skills

A competent Cleaning Service Coordinator should possess the following skills and qualifications:

• Exceptional organization skills to effectively schedule and coordinate cleaning tasks and teams.
• Strong communication skills to clearly convey cleaning task details and expectations to the cleaning team, and to interact professionally with clients.
• Problem-solving abilities to quickly assess and address any issues or challenges that may arise during the cleaning process.
• Attention to detail to ensure that all cleaning tasks are completed to the highest standard and any potential issues are identified and addressed promptly.
• Customer service skills to manage client queries, expectations and feedback in a professional and courteous manner.
• Ability to handle physical tasks such as lifting, bending, and standing for extended periods of time.
• Knowledge of safety regulations and procedures to ensure the well-being of the team and clients, and the safe use of cleaning products and equipment.
• Experience with inventory management to ensure all necessary cleaning supplies are in stock and ready for use.

 

Cleaning Service Coordinator Experience Requirements

Cleaning Service Coordinators usually have at least 1 to 2 years of experience in the cleaning industry.

This experience can be gained through part-time or full-time work in various cleaning roles such as a cleaner, janitor, or housekeeper.

During this time, they develop a strong understanding of cleaning procedures, chemicals, equipment, and health and safety guidelines.

Some coordinators may have gained experience through vocational programs or apprenticeships that focus on cleaning and maintenance skills.

These programs provide both theoretical knowledge and practical experience in the field.

Candidates with more than 3 years of experience in the cleaning industry are often considered for the role of Cleaning Service Coordinator.

At this point in their careers, they have usually developed excellent organizational and communication skills, necessary for coordinating cleaning schedules, managing cleaning crews, and liaising with clients.

Those with more than 5 years of experience may have held previous supervisory or managerial roles in the cleaning industry.

These individuals have a deep understanding of the industry, excellent management skills, and the ability to solve problems quickly and efficiently.

They may be ready for senior coordinator roles or may have the necessary experience to start their own cleaning service company.

 

Cleaning Service Coordinator Education and Training Requirements

Cleaning Service Coordinators typically do not require a specific degree, but a high school diploma or equivalent education is generally preferred.

Experience in the cleaning industry or customer service can be beneficial.

Some employers provide on-the-job training to familiarize coordinators with cleaning techniques, products, and company policies.

There are certificate courses available in areas such as facilities management or business administration which can provide an added advantage.

These programs can help coordinators to better understand the management side of the job, including scheduling, personnel management, and client relations.

While not required, a Cleaning Service Coordinator may find it beneficial to complete a course on Health and Safety regulations.

This understanding helps to ensure a safe working environment for employees and compliance with all relevant laws and regulations.

In addition, computer skills are often required, as coordinators might need to use software for scheduling, inventory management, and other administrative tasks.

Cleaning Service Coordinators should also demonstrate strong interpersonal and communication skills, as they often serve as a point of contact between clients and cleaning staff.

Continuous learning and staying updated with new cleaning technologies, products, and methods are also important to maintain efficiency and effectiveness in this role.

 

Cleaning Service Coordinator Salary Expectations

A Cleaning Service Coordinator earns an average salary of $37,000 (USD) per year.

The salary can significantly differ based on factors such as years of experience, skills, the size and type of the company, and the city or region in which they work.

 

Cleaning Service Coordinator Job Description FAQs

What skills does a Cleaning Service Coordinator need?

Cleaning Service Coordinators should possess excellent organizational and planning skills to manage cleaning schedules and crew assignments.

They must have good communication and interpersonal skills to liaise with clients, staff, and management.

Problem-solving skills are essential for dealing with unexpected issues or emergencies.

Additionally, a basic understanding of cleaning techniques and safety procedures is crucial.

 

Do Cleaning Service Coordinators need a degree?

While a degree is not typically required for a Cleaning Service Coordinator role, some employers may prefer candidates with a high school diploma or equivalent.

However, experience in the cleaning industry and a proven track record in a supervisory role is often more important.

Some coordinators may also have qualifications in facilities management or a related field.

 

What should you look for in a Cleaning Service Coordinator resume?

Firstly, look for evidence of relevant experience in the cleaning industry, particularly in a leadership or supervisory role.

The resume should demonstrate their ability to organize schedules, manage staff, and liaise with clients.

Any certifications in health and safety or facilities management could also be beneficial.

Check for strong communication and problem-solving skills as well.

 

What qualities make a good Cleaning Service Coordinator?

A good Cleaning Service Coordinator is reliable, detail-oriented, and has excellent time management skills.

They should be able to handle pressure and solve problems efficiently.

Strong leadership skills are critical for managing cleaning staff and ensuring high standards of service.

They should also possess good customer service skills to understand and meet client needs effectively.

 

What are the daily duties of a Cleaning Service Coordinator?

A Cleaning Service Coordinator typically starts their day by reviewing the cleaning schedule and assigning tasks to the cleaning staff.

They also handle any client inquiries or complaints, ensuring high levels of customer satisfaction.

They regularly inspect the work of the cleaning staff and provide feedback or training when necessary.

They also manage inventory and order cleaning supplies as needed.

Lastly, they ensure all cleaning operations comply with health and safety regulations.

 

Conclusion

And there you have it.

Today, we’ve unveiled the true essence of being a Cleaning Service Coordinator.

Surprise!

It’s not just about keeping things tidy and organized.

It’s about creating a pristine and healthful environment, one cleaned space at a time.

With our handy Cleaning Service Coordinator job description template and real-world instances, you’re ready to step up.

But why halt your journey here?

Delve deeper with our job description generator. It’s your subsequent stage for crafting meticulous job listings or refining your resume to excellence.

Bear in mind:

Every cleaning task is a piece of the larger cleanliness puzzle.

Let’s create that sparkling future. Together.

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