Client Service Coordinator Job Description [Updated for 2025]

In the service-oriented business world, the role of a Client Service Coordinator has never been more vital.

As businesses evolve, the demand for skilled professionals who can manage, enhance, and ensure the quality of our client relationships is increasing.

But let’s dive deeper: What exactly is expected from a Client Service Coordinator?

Whether you are:

• A job seeker looking to understand the core of this position,
• A hiring manager outlining the perfect candidate,
• Or simply interested in the dynamics of client service coordination,

You’re in the right place.

Today, we present a customizable Client Service Coordinator job description template, designed for effortless posting on job boards or career sites.

Let’s dive right in.

Client Service Coordinator Duties and Responsibilities

Client Service Coordinators are responsible for managing client relations, coordinating service delivery, and providing comprehensive support to enhance client satisfaction.

They liaise between the company and its clients, ensuring excellent service standards, responding efficiently to customer inquiries and maintaining high customer satisfaction.

The duties and responsibilities of a Client Service Coordinator include:

• Managing incoming calls, emails, and customer service inquiries
• Identifying and assessing clients’ needs to achieve satisfaction
• Providing accurate, valid, and complete information to clients using the right methods and tools
• Building and maintaining positive relationships with clients
• Handling client complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Coordinating with internal departments to ensure timely and successful service delivery
• Keeping records of customer interactions, transactions, comments, and complaints
• Generating sales leads that develop into new customers
• Developing service procedures, policies, and standards to ensure client satisfaction
• Following up on client orders to ensure that products are delivered in a timely manner

 

Client Service Coordinator Job Description Template

Job Brief

We are looking for a committed and dedicated Client Service Coordinator to act as a link between our clients and our internal teams.

The Client Service Coordinator’s responsibilities will include maintaining client relationships, responding to client requests promptly, and coordinating with internal departments to ensure a smooth service delivery.

The ideal candidate is customer-oriented, possesses excellent communication and problem-solving skills, and is able to work in a fast-paced environment.

The main goal for the Client Service Coordinator is to help maintain high levels of customer satisfaction and contribute to the overall success of our business.

 

Responsibilities

• Manage and maintain client relationships through regular communication.
• Handle and resolve client inquiries and issues promptly.
• Coordinate with internal teams to ensure a smooth service delivery.
• Monitor project progress and address potential issues.
• Develop service procedures, policies, and standards for clients.
• Provide clients with regular updates on service features and enhancements.
• Keep accurate records of client transactions and interactions.
• Provide feedback on the efficiency of the client service process.
• Strive to provide excellent customer service and ensure client satisfaction.

 

Qualifications

• Proven work experience as a Client Service Coordinator or a similar role.
• Exceptional customer service skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving abilities.
• Excellent written and verbal communication skills.
• Good understanding of project management principles.
• Proficiency in MS Office and customer service software.
• Bachelor’s degree in Business Administration or a related field.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Client Service Coordinator
• Work Environment: Office setting with options for remote work. Some travel may be required for client meetings or team gatherings.
• Reporting Structure: Reports to the Client Service Manager or Director of Client Services.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $45,000 minimum to $65,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Client Service Coordinator Do?

Client Service Coordinators typically work for businesses across various industries, particularly in organizations that offer products or services to customers.

They can also work in non-profit organizations and government agencies.

Their primary role is to serve as the key point of contact between the clients and the organization.

They handle and resolve client inquiries, complaints, and requests, ensuring the clients are satisfied with the services or products offered.

Client Service Coordinators liaise with different departments within the organization to fulfill client requests, relay client feedback, and work towards improving service delivery.

They are also involved in client relationship management, where they keep track of client interactions, monitor client accounts, and maintain client records.

This includes following up with clients to make sure their needs have been met and identifying opportunities to upsell or cross-sell the company’s products or services.

In some cases, they may also be tasked with implementing client service policies and standards, training staff on these standards, and monitoring staff performance to ensure these standards are adhered to.

Above all, the goal of a Client Service Coordinator is to ensure the client’s experience with the company is positive and to foster long-term client loyalty.

 

Client Service Coordinator Qualifications and Skills

A proficient Client Service Coordinator should possess a diverse set of skills and qualifications that align with the job description, including:

• Outstanding interpersonal skills to engage with clients effectively, understand their needs, and build strong business relationships.
• Excellent communication skills to clearly explain services, policies, and procedures to clients, and to listen actively to their concerns or queries.
• Strong time management and organizational skills to coordinate client appointments, manage multiple client accounts, and ensure timely delivery of services.
• Problem-solving abilities to effectively handle client complaints and resolve any issues that may arise during service delivery.
• Proficiency in customer relationship management (CRM) software and other related software to manage client accounts, schedule appointments, and track service delivery.
• Customer service skills to deliver exceptional service to clients, ensuring their satisfaction and loyalty.
• Attention to detail to accurately track client information, services provided, and any interactions with the client.
• Ability to work well in a team environment, collaborating with other departments to ensure seamless service delivery to clients.

 

Client Service Coordinator Experience Requirements

Entry-level candidates for the position of Client Service Coordinator may have 1 to 2 years of experience, usually acquired through internships or part-time jobs in customer service or client relations roles.

Relevant roles could also include roles like Sales Assistant, Customer Support Specialist, or Account Manager.

Candidates with 3 to 5 years of experience are generally expected to have honed their customer service skills and should be comfortable handling multiple client accounts simultaneously.

They might have gained their experience working in roles such as Client Relationship Manager, Customer Service Manager, or Account Executive.

Those with more than 5 years of experience are often viewed as seasoned professionals, with a track record of successfully managing client relationships and resolving complex client issues.

They may also have some leadership experience, having led a customer service team, and would be prepared to assume a managerial role or team lead position.

In addition to these experience requirements, a Client Service Coordinator should also possess strong communication, problem-solving and organizational skills.

 

Client Service Coordinator Education and Training Requirements

Client Service Coordinators often have a bachelor’s degree in business, marketing, communications, or a related field.

They are expected to have strong interpersonal and communication skills, as their job revolves around interacting with clients and addressing their needs and concerns.

Knowledge of customer relationship management (CRM) systems and other related software is also essential as these tools are frequently used for managing client interactions.

Though not always mandatory, some employers prefer candidates with a master’s degree in business administration or a similar discipline, which provides a more comprehensive understanding of business operations and client relations.

Client Service Coordinators can also pursue certifications like Certified Customer Service Professional (CCSP) or Certified Client Service Specialist (CCSS) to demonstrate their skills and dedication towards the job.

Work experience in a customer service role is highly valued as it provides practical understanding of client management, problem-solving, and service delivery.

Continued training is often encouraged to keep up with industry changes and improve customer service skills.

 

Client Service Coordinator Salary Expectations

A Client Service Coordinator earns an average salary of $44,928 (USD) per year.

This figure can fluctuate depending on factors such as years of experience, specific skills, the size and industry of the employing company, and the cost of living in the geographical location.

 

Client Service Coordinator Job Description FAQs

What skills are required for a Client Service Coordinator?

Client Service Coordinators should have excellent communication and interpersonal skills to interact effectively with clients.

They should be well-organized, detail-oriented, and have strong problem-solving skills to handle client issues.

Additionally, they should have a good understanding of customer service principles and practices.

 

Do Client Service Coordinators need a specific degree?

While a specific degree is not always required, most employers prefer Client Service Coordinators to have a degree in business administration, marketing, communications, or a related field.

However, previous experience in client services or customer service roles is often more important.

 

What should you look for in a Client Service Coordinator resume?

A resume for a Client Service Coordinator should highlight their experience in customer service roles, showcasing their ability to manage client relationships and resolve issues.

Check for skills like communication, organization, and problem-solving.

Experience in utilizing customer relationship management (CRM) software is also a plus.

 

What qualities make a good Client Service Coordinator?

A good Client Service Coordinator is patient, empathetic, and genuinely enjoys helping others.

They should have strong communication skills to interact effectively with clients, and be able to stay calm under pressure.

Good problem-solving skills and a proactive approach are also important for addressing and anticipating client needs.

 

Is it difficult to hire a Client Service Coordinator?

The challenge in hiring a Client Service Coordinator often lies in finding a candidate who not only has the necessary skills and experience, but also fits well with the company culture.

It’s important to look for candidates who demonstrate a strong commitment to customer service, as well as the ability to work well in a team and adapt to different situations.

 

Conclusion

And there you have it.

Today, we’ve pulled back the curtain on what it really means to be a Client Service Coordinator.

And you know what?

It’s not just about answering calls or emails.

It’s about shaping the customer service experience, one interaction at a time.

With our comprehensive Client Service Coordinator job description template and real-life examples, you’re all set to make your next career move.

But why stop there?

Immerse yourself further with our job description generator. It’s your next step to creating precise job listings or optimizing your resume to perfection.

Remember:

Every customer interaction shapes the image of the company.

Let’s shape that image. Together.

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