Commercial Lines Account Manager Job Description [Updated for 2025]

In the dynamic world of business, the role of Commercial Lines Account Managers is increasingly crucial.

As commerce evolves, the demand for professionals who can effectively manage, grow, and protect commercial lines of business escalates.

Let’s delve deeper: What’s truly expected from a Commercial Lines Account Manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager aiming to define the ideal candidate,
• Or simply curious about the nuts and bolts of commercial account management,

You’re in the right place.

Today, we present a customizable Commercial Lines Account Manager job description template, tailored for easy posting on job boards or career sites.

Let’s dive right in.

Commercial Lines Account Manager Duties and Responsibilities

Commercial Lines Account Managers are responsible for managing the insurance policies of businesses.

They work closely with both insurance companies and business clients to ensure that coverage is adequate, affordable, and meets the business’s needs.

Here are the duties and responsibilities of a Commercial Lines Account Manager:

• Manage and grow a book of commercial lines accounts
• Develop and maintain strong relationships with clients and insurance carriers
• Assess the insurance needs of business clients and recommend appropriate coverage
• Review insurance policies for accuracy and completeness
• Work with underwriters to negotiate coverage terms, conditions, and pricing
• Prepare and present proposals to prospective and existing clients
• Manage policy renewals and endorsements, ensuring timely delivery to clients
• Assist clients with claims and liaise with insurance companies to ensure efficient processing
• Keep accurate and up-to-date records of all client interactions and transactions
• Stay informed about changes in the insurance industry and communicate relevant updates to clients
• Provide excellent customer service by responding promptly to client inquiries and concerns
• Comply with all industry rules and regulations

 

Commercial Lines Account Manager Job Description Template

Job Brief

We are looking for a diligent Commercial Lines Account Manager to join our team.

In this role, you will be responsible for the servicing and management of customer accounts, ensuring customer satisfaction and maintaining relationships with our insurance carriers.

Our ideal candidate has a strong understanding of commercial insurance policies and exceptional customer service skills.

You will be expected to manage multiple accounts, making sure that all client needs are met promptly and efficiently.

 

Responsibilities

• Managing and servicing assigned accounts
• Processing renewals, endorsements, policies, and certificates of insurance
• Understanding the client’s business and risk management needs
• Developing and maintaining relationships with insurance carriers
• Responding to client inquiries and handling complaints
• Assisting with the preparation of reports and presentations
• Complying with all industry regulations and standards

 

Qualifications

• Proven work experience as a Commercial Lines Account Manager or similar role
• Knowledge of commercial insurance policies and risk management
• Excellent communication and customer service skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in using insurance software and Microsoft Office Suite
• Strong organizational and multitasking skills
• Insurance broker license preferred

 

Benefits

• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off
• Professional development opportunities
• Work-life balance

 

Additional Information

• Job Title: Commercial Lines Account Manager
• Work Environment: Office setting with some opportunities for remote work.
• Reporting Structure: Reports to the Commercial Lines Supervisor or Agency Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $70,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Commercial Lines Account Manager Do?

A Commercial Lines Account Manager typically works for insurance companies, brokerages or agencies that provide insurance policies to businesses.

They work closely with clients to understand their insurance needs and offer suitable insurance products, which could include property, liability, workers’ compensation, or commercial auto insurance.

Their job is to review existing policies and make recommendations for changes or additions based on the client’s current and future needs.

They also coordinate with insurance underwriters to negotiate policy terms, rates, and coverage.

Commercial Lines Account Managers are responsible for maintaining client relationships, answering inquiries, resolving problems, and ensuring customer satisfaction.

They are also often involved in the claims process, assisting clients with claims submission and coordinating with claims adjusters.

They also play a critical role in business development by identifying potential new clients, preparing and presenting proposals, and closing sales deals.

They stay updated on industry trends and changes in insurance regulations to provide accurate information and advice to clients.

 

Commercial Lines Account Manager Qualifications and Skills

A proficient Commercial Lines Account Manager should have the skills and qualifications that align with your job description, such as:

• Excellent negotiation skills to deal with insurance carriers and obtain the best rates and coverage for clients.
• A solid understanding of commercial insurance policies and the ability to explain complex insurance terms and conditions in simple language.
• Strong customer service skills to build and maintain positive relationships with clients, ensuring their needs are met and expectations exceeded.
• Exceptional organizational skills to manage a large portfolio of accounts, keeping track of renewals, policy changes, and other important details.
• Problem-solving skills to address client queries and concerns, find suitable solutions to their needs, and resolve any issues with their insurance coverage.
• Effective communication skills to liaise between clients and insurance carriers, as well as to clearly communicate policy information to clients.
• Ability to work under pressure and meet deadlines while maintaining attention to detail and accuracy.
• Knowledge of insurance laws and regulations, and the ability to stay updated with any changes that could affect clients’ coverage.

 

Commercial Lines Account Manager Experience Requirements

Commercial Lines Account Manager candidates typically need to have at least 3 to 5 years of experience in commercial insurance or a closely related field.

This experience may be obtained through roles such as Insurance Agent, Insurance Broker, or Underwriter.

Entry-level candidates may have less experience but will need to show a strong understanding of the commercial insurance industry, often acquired through an internship or relevant educational programs.

Candidates with more than 5 years of experience usually have a comprehensive understanding of commercial lines insurance products, risk management strategies, and client relationship management.

These professionals are often proficient in using insurance software systems and have developed strong negotiation and sales skills.

Senior-level candidates with over 10 years of experience may have advanced leadership experience.

They have typically managed a portfolio of clients, led teams, and developed new business strategies for the organization.

Such candidates may be suitable for senior account manager roles or director-level positions within commercial lines insurance companies.

 

Commercial Lines Account Manager Education and Training Requirements

Commercial Lines Account Managers typically have a bachelor’s degree in business, finance, economics, or a related field.

They need a strong understanding of insurance principles, procedures, and policy forms, as well as excellent customer service and communication skills.

Some positions may require Commercial Lines Account Managers to hold a state insurance license, which involves passing a series of exams.

The criteria for obtaining such a license varies by state, but generally requires the individual to be at least 18 years old and have completed a state-approved insurance pre-licensing course.

In addition to the above, many employers prefer candidates with a Certified Insurance Service Representative (CISR) or Certified Insurance Counselor (CIC) designation.

These certifications, offered by the National Alliance for Insurance Education & Research, demonstrate an individual’s commitment to professional development and mastery of insurance expertise.

Furthermore, Commercial Lines Account Managers may pursue advanced courses or certifications in risk management, underwriting, or claims handling to further enhance their skills and knowledge.

Prior experience working in the insurance industry, especially in roles related to commercial lines, is often preferred.

 

Commercial Lines Account Manager Salary Expectations

The average salary for a Commercial Lines Account Manager is $60,000 (USD) per year.

However, this can vary significantly depending on factors such as the individual’s level of experience, the size and location of the company, and the complexity of the accounts being managed.

 

Commercial Lines Account Manager Job Description FAQs

What skills does a Commercial Lines Account Manager need?

Commercial Lines Account Managers should possess strong communication and interpersonal skills to build relationships with clients, underwriters, and company representatives.

They should have an aptitude for analytical thinking, detail-oriented problem-solving, and risk assessment.

It’s also crucial for them to have good organization and time-management skills to handle multiple accounts and meet deadlines.

 

Do Commercial Lines Account Managers need a degree?

Many employers require Commercial Lines Account Managers to have a bachelor’s degree in business, finance, or a related field.

However, some may consider candidates with extensive professional experience and relevant certifications such as the Certified Insurance Service Representative (CISR) or Certified Insurance Counselor (CIC).

 

What should you look for in a Commercial Lines Account Manager resume?

A good Commercial Lines Account Manager resume should show experience managing commercial insurance accounts and building relationships with clients and underwriters.

Proficiency in relevant software systems and industry-specific knowledge is also crucial.

Certifications like the CISR or CIC can indicate a commitment to professional development.

Also, look for evidence of strong communication, analytical, and organizational skills.

 

What qualities make a good Commercial Lines Account Manager?

A good Commercial Lines Account Manager should be customer-service-oriented, able to build strong relationships with clients and ensure their satisfaction.

They should be detail-oriented and analytical, capable of assessing risk and making informed decisions.

Good time management and organizational skills are also essential to handle multiple accounts and meet deadlines.

 

What are the daily duties of a Commercial Lines Account Manager?

A Commercial Lines Account Manager typically reviews and processes applications for commercial insurance, discusses and assesses clients’ insurance needs, and recommends appropriate coverage options.

They also negotiate terms with underwriters, manage client accounts, and resolve any issues that arise.

They maintain regular communication with clients, providing updates and information about their insurance policies.

 

Conclusion

And there you have it.

Today, we’ve unraveled the intricacies of being a Commercial Lines Account Manager.

Guess what?

It’s not just about managing client accounts.

It’s about sculpting the future of commercial business, one account at a time.

With our tried-and-true Commercial Lines Account Manager job description template and real-world examples, you’re ready to leap forward.

But why stop there?

Venture further with our job description generator. It’s your stepping stone to precision-crafted listings or honing your resume to perfection.

Remember:

Every managed account contributes to the bigger picture.

Let’s shape that future. Together.

How to Become a Commercial Lines Account Manager (Complete Guide)

Feel-Good Careers: Jobs With the Highest Satisfaction Rates

Love What You Do: Amazing Jobs That Offer Both Fun and Funds

The Heights of Career Success: The Most Prestigious Jobs Available

Flex-Time Pioneers: Jobs That Are Changing the Work Game