Community Center Receptionist Job Description [Updated for 2025]

In the diverse world of community services, the role of a Community Center Receptionist has never been more crucial.

As the hub of local activities and events, community centers require skilled professionals who can manage, organize, and facilitate their front-line operations.

But let’s dig deeper: What’s really expected from a Community Center Receptionist?

Whether you are:

• A job seeker trying to understand the core of this role,
• A hiring manager crafting the perfect job listing,
• Or simply curious about the inner workings of community center operations,

You’ve come to the right place.

Today, we present a customizable Community Center Receptionist job description template, designed for convenient posting on job boards or career sites.

Let’s dive right in.

Community Center Receptionist Duties and Responsibilities

Community Center Receptionists are the first point of contact for community members visiting the center.

They need to demonstrate excellent customer service skills, along with being organized and capable of handling a variety of administrative tasks.

The duties and responsibilities of a Community Center Receptionist include:

• Greet community members and visitors, answering their inquiries and providing information about center services, events, and programs
• Answer, screen, and forward incoming phone calls
• Manage reservations for rooms, equipment, or facilities
• Maintain a clean and organized reception area
• Coordinate mail flow in and out of the community center
• Assist in coordinating events or activities held at the community center
• Process payments for services, rentals, or center membership
• Ensure the visitor logbook and center records are updated and maintained
• Provide administrative support to management and other staff when required
• Help in promoting community center activities to the local community

 

Community Center Receptionist Job Description Template

Job Brief

We are seeking a friendly and organized Community Center Receptionist to join our team.

The Community Center Receptionist will be the first point of contact for our center, welcoming guests and answering queries in a courteous and professional manner.

Community Center Receptionist responsibilities include greeting visitors, maintaining guest logs, handling incoming phone calls, scheduling appointments, and providing administrative support to the community center staff.

Our ideal candidate is customer service oriented, has excellent communication and multitasking skills, and is well-versed in office equipment and procedures.

 

Responsibilities

• Greet and welcome guests as they enter the community center
• Answer, screen, and forward incoming phone calls
• Maintain office security by following safety procedures and controlling access via the reception desk
• Perform general administrative duties such as filing, photocopying, and faxing
• Keep reception area clean and presentable
• Provide information about the community center and its services to visitors
• Assist with event planning and coordination
• Handle complaints and specific requests from guests
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings

 

Qualifications

• Proven work experience as a receptionist, front office representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Excellent verbal communication and interpersonal skills
• Ability to be resourceful and proactive when issues arise
• High school degree; additional certification in office management is a plus

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Community involvement and enrichment

 

Additional Information

• Job Title: Community Center Receptionist
• Work Environment: A friendly and vibrant community center environment with regular interaction with public. Work hours may include evenings and weekends depending on community center events.
• Reporting Structure: Reports to the Community Center Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our community center. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Community Center Receptionist Do?

Community Center Receptionists are typically the first point of contact for anyone visiting or calling the community center.

They are responsible for creating a welcoming environment and assisting visitors with their queries.

Their duties often include answering telephone calls, scheduling appointments or activities, and providing information about the community center’s services and events.

They may also handle registration for classes or programs offered at the center.

Receptionists at a community center also maintain records and databases, ensuring that all information is up-to-date and easily accessible.

They may be involved in basic bookkeeping tasks such as managing invoices and payments.

In addition to these administrative tasks, they are often responsible for the general tidiness and upkeep of the reception area.

They ensure that necessary supplies are stocked and that any promotional material is displayed neatly and visibly.

Community Center Receptionists also play a vital role in maintaining the safety of the center, as they monitor visitor access and may also help coordinate emergency procedures.

Ultimately, they play a significant role in shaping the public’s perception of the community center, as their interactions often shape the initial impression of the center’s atmosphere and service.

 

Community Center Receptionist Qualifications and Skills

A competent Community Center Receptionist should possess a mix of technical skills, interpersonal skills, and a service-oriented mindset, such as:

• Strong communication skills to answer calls, take messages, and provide information to visitors.
• Interpersonal skills to interact cordially with community members, staff, and visitors, fostering a welcoming environment.
• Organizational skills to manage multiple tasks simultaneously, such as scheduling appointments, handling inquiries, or maintaining records.
• Proficiency with computer systems and software applications like Microsoft Office Suite, database systems, and email to perform administrative tasks efficiently.
• Problem-solving skills to handle unexpected situations or conflicts that may arise at the reception desk.
• Customer service skills to understand and meet the needs of community members and visitors, ensuring their satisfaction.
• Attention to detail to ensure accuracy in record-keeping, appointment scheduling, and information dissemination.
• Ability to work under pressure and handle stressful situations with patience and professionalism.

 

Community Center Receptionist Experience Requirements

For an entry-level Community Center Receptionist role, candidates typically require 1 to 2 years of experience in a customer service, administrative, or receptionist role.

This experience can be gained through part-time jobs, internships, or volunteering in a similar setting.

Candidates with knowledge of administrative tasks like managing appointment schedules, handling phone calls, and greeting visitors with a pleasant demeanor are preferred.

This kind of experience can be gained in various roles such as Administrative Assistant, Customer Service Representative or even as a Volunteer Receptionist.

For those with 3 to 5 years of experience, they may have developed additional skills such as handling difficult situations, managing conflict, or organizing community events.

These skills are often gained in roles that involve a higher level of responsibility, such as a Senior Receptionist or Office Manager.

Candidates with more than 5 years of experience may have held leadership roles, like managing a team of receptionists or coordinating with various departments in the community center.

These candidates are often ready for managerial positions in the administrative or customer service field.

 

Community Center Receptionist Education and Training Requirements

A Community Center Receptionist typically requires a high school diploma or equivalent education.

In addition to basic education, some employers may prefer applicants who have completed additional coursework or have an associate degree in fields like office management, business administration, or customer service.

Community Center Receptionists should have excellent communication and interpersonal skills.

They often gain these skills through on-the-job training, which may last a few weeks to several months.

Most employers will also require Community Center Receptionists to be proficient in Microsoft Office Suite and other basic office or administrative software.

Although not always required, some employers may prefer candidates who are bilingual, especially if the community center serves a diverse population.

Completion of customer service or communication training programs can be beneficial for prospective Community Center Receptionists.

Volunteer or part-time work in a community or social service setting can also provide valuable experience and enhance a candidate’s resume.

Lastly, certification from organizations like the International Association of Administrative Professionals can indicate a candidate’s commitment to the field and their professionalism.

 

Community Center Receptionist Salary Expectations

A Community Center Receptionist can expect to earn an average salary of $29,000 (USD) per year.

However, this can fluctuate depending on factors such as geographical location, the size and funding of the community center, and the receptionist’s level of experience and qualifications.

 

Community Center Receptionist Job Description FAQs

What skills does a Community Center Receptionist need?

A Community Center Receptionist should have strong verbal and written communication skills for interacting with a diverse range of people.

They should also possess excellent organizational skills to manage multiple tasks simultaneously.

Familiarity with basic office equipment and software, such as Microsoft Office, is necessary.

It is also important to have good problem-solving skills to handle a variety of situations that can occur in a community center.

 

Do Community Center Receptionists need specific qualifications?

While a degree isn’t typically necessary for a Community Center Receptionist, a high school diploma or equivalent is usually required.

Experience in customer service or working in a similar role can be beneficial.

Some positions may require knowledge of a specific language, especially in communities with a high population of non-English speakers.

 

What should you look for in a Community Center Receptionist resume?

Look for evidence of previous customer service experience and roles where they have had to deal with the public.

Knowledge of office administration, including using email, spreadsheets, and word processing software, is beneficial.

Check for any qualifications or certificates in customer service or administration.

It’s also beneficial if they have experience or involvement in community activities.

 

What qualities make a good Community Center Receptionist?

A good Community Center Receptionist is friendly, approachable, and patient, as they will often be the first point of contact for visitors.

They need to be able to deal with various types of people, from children to seniors, and people with different needs.

Good problem-solving skills are also important, as they may need to handle difficult situations or emergencies.

They should also be organized and able to multitask, as the job often involves managing incoming calls, assisting visitors, and doing administrative tasks simultaneously.

 

What are the typical working hours for a Community Center Receptionist?

The working hours for a Community Center Receptionist can vary greatly depending on the center’s operating hours.

Some community centers are open from early morning to late evening, seven days a week, so shifts can vary.

Receptionists may need to work weekends, evenings, and some holidays.

It’s always best to check the specific requirements of each center.

 

Conclusion

There you have it.

Today, we’ve unveiled the true essence of being a Community Center Receptionist.

And you know what?

It’s not just about answering phone calls.

It’s about being the welcoming face of the community center, one friendly interaction at a time.

With our indispensable Community Center Receptionist job description template and real-life examples, you’re ready to leap forward.

But why stop at this?

Delve deeper with our job description generator. It’s your next step towards crafting precise job listings or refining your resume to perfection.

Remember:

Every interaction is a vital part of a larger community.

Let’s build that community. Together.

How to Become a Community Center Receptionist (Complete Guide)

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