Community Service Manager Job Description [Updated for 2024]

In the modern era, the role of community service managers has never been more critical.

As societal dynamics evolve, the demand for proficient individuals who can organize, streamline, and fortify our community services continues to grow.

But let’s delve deeper: What’s truly expected from a community service manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager drafting the profile for the perfect candidate,
• Or simply intrigued by the intricacies of community service management,

You’re in the right place.

Today, we present a customizable community service manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Community Service Manager Duties and Responsibilities

Community Service Managers play a crucial role in overseeing and implementing programs that serve a community.

They work closely with social workers, community leaders, and other professionals to promote the welfare of the population they serve.

Their responsibilities and duties include:

• Developing and implementing community service programs
• Coordinating with social workers, government agencies, and community leaders to identify community issues and develop appropriate solutions
• Managing budgets and seeking funding opportunities for community projects
• Supervising staff members and volunteers who are involved in community service projects
• Evaluating the effectiveness of community programs and making necessary adjustments
• Organizing community events and outreach programs
• Providing guidance and support to individuals and families in need
• Maintaining records and creating reports on community service activities
• Developing public relations strategies to raise awareness and support for community services
• Ensuring the organization complies with local, state, and federal regulations and laws

 

Community Service Manager Job Description Template

Job Brief

We are looking for a dedicated and compassionate Community Service Manager to oversee our organization’s community service programs.

The Community Service Manager will be responsible for supervising staff, planning and implementing programs to support the community, and liaising with other organizations and agencies.

Candidates should have strong leadership skills, excellent communication abilities, and a strong commitment to improving the lives of community members.

 

Responsibilities

• Develop and implement community service programs
• Supervise staff and volunteers participating in community service programs
• Monitor the effectiveness of community service programs and make necessary improvements
• Establish relationships with other organizations and government agencies
• Prepare and manage the community service program budget
• Ensure compliance with federal, state, and local regulations
• Attend community events and meetings to promote the organization and its programs
• Prepare and present reports on the progress and effectiveness of community service programs

 

Qualifications

• Proven experience in community service or a related field
• Bachelor’s degree in social work, public administration or a related field
• Excellent leadership and teamwork skills
• Strong communication and public speaking abilities
• Knowledge of federal, state, and local regulations
• Ability to manage a budget and make sound financial decisions
• Proficiency in Microsoft Office Suite and database management software

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

 

Additional Information

• Job Title: Community Service Manager
• Work Environment: Office setting with frequent travel within the community. Weekend and evening work may be required.
• Reporting Structure: Reports to the Executive Director.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $50,000 minimum to $75,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Community Service Manager Do?

Community Service Managers typically work for non-profit organizations, government agencies, or social service companies.

They coordinate and supervise social service programs and community organizations.

They manage workers who provide social services to the public.

Community Service Managers are responsible for the planning and execution of programs that align with the organization’s mission and are beneficial to the community.

They engage in tasks such as analyzing data to determine the effectiveness of programs, suggesting modifications in programs as per the community’s needs, and overseeing the budget to ensure the financial sustainability of the programs.

Their job also involves preparing reports for stakeholders and organizing outreach activities to create awareness about their organization’s work and attract potential donors and volunteers.

Community Service Managers also have a significant role in hiring and training staff and volunteers, ensuring they have the necessary skills and knowledge to carry out their tasks effectively.

They work closely with community leaders, social workers, and program beneficiaries to assess and meet the community’s needs while advocating for social justice and change.

 

Community Service Manager Qualifications and Skills

A competent Community Service Manager should possess the following skills and qualifications:

• Excellent leadership and managerial skills to supervise and guide a team of community service workers.
• Strong interpersonal skills to build relationships with community members, staff, volunteers, and other stakeholders.
• Effective communication skills to interact with various community groups, relay information, and address community concerns.
• Problem-solving skills to handle complex situations, develop solutions, and implement strategies for community development.
• Organizational skills to plan, prioritize, and oversee multiple projects or events simultaneously.
• Knowledge of community resources and services to provide appropriate support and referrals to community members in need.
• Ability to understand and respect cultural and socioeconomic diversity within the community, and tailor services and programs to meet diverse needs.
• Financial management skills to develop budgets, allocate resources, and ensure the financial sustainability of community programs.
• Ability to use digital tools and technologies for data collection, report writing, and project management.

 

Community Service Manager Experience Requirements

Community Service Managers generally require a bachelor’s degree in social work, public administration, or a related field, though positions may favor those who also hold a master’s degree.

Candidates entering this field often have 2 to 3 years of experience in community outreach, social work, or public administration roles.

These professionals can gain valuable insights and experience in roles such as Community Outreach Coordinator, Social Worker, or Public Administration Officer.

Those with more than 5 years of experience often have a background in overseeing community programs, developing community services, or managing volunteers.

They may have also honed their skills in budgeting, program management, and public relations.

Community Service Managers with 7 years of experience or more are often equipped with the necessary leadership and management skills.

They may have served in a supervisory role and have experience in strategic planning, policy development, and funding procurement.

Additionally, to serve in this role, one should be well-versed in the community’s issues they serve, and it would be beneficial to have previous experience volunteering or working in that specific community.

This experience helps them develop valuable connections and build trust with community members.

 

Community Service Manager Education and Training Requirements

Community Service Managers usually need at least a bachelor’s degree in social work, public administration, or a related field.

Degrees in business administration, behavioral sciences, or public health can also be beneficial.

Core studies include social policy, community development, public administration, and program evaluation.

Subjects like human resources management, project management, and budgeting are also beneficial for a successful career in this field.

Many positions prefer candidates with a master’s degree in social work, public health, or a related field.

This higher level of education provides a more in-depth understanding of the issues surrounding community service and management.

In addition to formal education, experience working with a non-profit or within the community service sector is highly valuable.

This can include internships, volunteering, or paid work.

Certifications aren’t typically required, but they can give potential candidates an edge.

For example, the Certified Nonprofit Professional (CNP) credential can be beneficial.

Continuous professional development is essential due to the evolving nature of community needs and resources.

This can include attending workshops, conferences, or undertaking further study.

Ultimately, the most important qualities for a Community Service Manager are strong leadership, excellent communication skills, and a passion for helping others.

 

Community Service Manager Salary Expectations

A Community Service Manager can expect to earn an average salary of $67,150 (USD) per year.

This amount can fluctuate based on factors such as the individual’s level of experience, the size and funding of the organization they work for, and the geographical location of the job.

 

Community Service Manager Job Description FAQs

What skills does a Community Service Manager need?

Community Service Managers need excellent communication and leadership skills as they work closely with diverse teams and community members.

Problem-solving skills are also crucial, as they often need to find solutions to community-related challenges.

They should also possess good organizational skills to manage projects and resources effectively.

 

Do Community Service Managers need a degree?

While some entry-level positions might not require a degree, most Community Service Manager roles require at least a Bachelor’s degree in Social Work, Public Administration, or a related field.

For higher-level or specialized positions, a Master’s degree or relevant certifications might be necessary.

 

What should you look for in a Community Service Manager resume?

Firstly, look for any relevant degree or certification.

Beyond that, experience in managing community service programs or similar roles would be beneficial.

Skills like leadership, communication, project management, and an understanding of community issues should also be highlighted.

Any additional experience in fundraising, grant writing, or counseling could be advantageous.

 

What qualities make a good Community Service Manager?

A good Community Service Manager is a compassionate and empathetic individual with a genuine interest in helping others and improving communities.

They should be patient, adaptable, and have a strong sense of responsibility.

Additionally, strong leadership, excellent interpersonal skills, and the ability to motivate and inspire others are key qualities.

 

What are the typical responsibilities of a Community Service Manager?

Community Service Managers typically oversee community programs, manage a team of social workers or volunteers, and coordinate community services.

They may also be responsible for fundraising, securing grants, and managing budgets.

Furthermore, they are often involved in assessing community needs and developing programs or initiatives to address these needs.

 

Is it challenging to hire a Community Service Manager?

Hiring a Community Service Manager can be challenging as it requires finding someone with the right combination of education, experience, and personal traits.

The candidate needs to be passionate about community service, have strong leadership skills, and be capable of dealing with the varied challenges that come with the role.

 

Conclusion

There you have it.

Today, we have shed light on what it truly means to be a Community Service Manager.

Surprised?

It’s not just about managing community services.

It’s about shaping communities, one program at a time.

With our specially designed Community Service Manager job description template and real-world examples, you’re now equipped to take the next step.

But don’t stop here.

Unearth more with our job description generator. It’s your key to crafting detailed listings or refining your resume to near perfection.

Keep in mind:

Every program managed is a part of a larger community.

Let’s shape that community. Together.

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