Community Shuttle Driver Job Description [Updated for 2025]

In the rapidly evolving world of transportation, the role of the community shuttle driver is becoming increasingly important.

As communities grow and change, there is a rising demand for dedicated individuals who can navigate, connect, and safeguard our local transportation networks.

But let’s examine the specifics: What’s really expected from a community shuttle driver?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager outlining the perfect candidate,
• Or simply curious about the inner workings of community transportation,

You’ve come to the right place.

Today, we present a customizable community shuttle driver job description template, designed for easy posting on job boards or career sites.

Let’s dive right into it.

Community Shuttle Driver Duties and Responsibilities

Community Shuttle Drivers are responsible for the safe and timely transportation of passengers, often within a predefined community area, and may also be responsible for vehicle maintenance and some administrative tasks.

The duties and responsibilities of a Community Shuttle Driver include:

• Drive shuttles along designated routes in a safe and timely manner
• Assist passengers with embarking and disembarking, including those with mobility aids or other special needs
• Inspect the vehicle before and after each trip to ensure it is in good working order
• Report any vehicle maintenance needs or malfunctions to the appropriate personnel
• Adhere to traffic laws and safety protocols at all times
• Maintain a clean and comfortable environment in the vehicle for passengers
• Communicate with passengers, providing information about stops, routes, and schedules
• Handle passenger emergencies or disruptions in a calm and effective manner
• Collect fares, issue receipts, and maintain accurate records of transactions
• Perform minor vehicle maintenance tasks, such as refueling and cleaning

 

Community Shuttle Driver Job Description Template

Job Brief

We are seeking a dependable and courteous Community Shuttle Driver to transport community members to various locations in a safe and timely manner.

The Community Shuttle Driver’s responsibilities include ensuring that the shuttle bus is clean at all times, performing minor vehicle repairs, and reporting any major vehicle malfunctions or defects to management.

Our ideal candidates are attentive to detail, have excellent driving records, and are committed to ensuring passengers’ safety and comfort.

 

Responsibilities

• Transport community members to and from various destinations in a comfortable, safe and efficient manner.
• Maintain the vehicle to a high standard, keeping it clean and well-serviced at all times.
• Perform minor vehicle repairs and report major issues to management.
• Ensure adherence to safety rules and regulations.
• Assist passengers with boarding and exiting the vehicle, and loading their luggage.
• Provide a friendly and professional customer service experience.
• Adhere to the predefined route and stay on schedule.
• Handle cash transactions if required.

 

Qualifications

• Valid driver’s license with a clean driving record.
• Proven experience as a shuttle driver or similar role.
• Excellent time management and navigation skills.
• Basic understanding of vehicle maintenance.
• Excellent communication and customer service skills.
• Physical fitness to assist with luggage and wheelchair-bound passengers.
• High school diploma or equivalent is preferable.

 

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Uniform provided

 

Additional Information

• Job Title: Community Shuttle Driver
• Work Environment: Outdoors, driving in various weather conditions. Some physical work may be required when assisting passengers.
• Reporting Structure: Reports to the Transportation Supervisor or Manager.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $25,000 minimum to $35,000 maximum
• Location: [City, State] (specify the location)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

 

What Does a Community Shuttle Driver Do?

Community Shuttle Drivers primarily work in a specific community, generally for organizations such as retirement communities, universities, hospitals, or public transit systems.

They might also work for private shuttle service companies.

Their main role is to transport passengers safely from one location to another within the designated community.

This may involve running specific routes on a set schedule or providing transport on an as-needed basis depending on the organization they work for.

Community Shuttle Drivers are also responsible for ensuring the shuttle vehicle is in good working condition.

This can involve performing basic vehicle inspections before each trip, reporting any mechanical issues to the appropriate personnel, and ensuring the shuttle is clean and comfortable for passengers.

In addition to driving, these drivers also assist passengers in boarding and disembarking from the vehicle, particularly if the passengers are elderly or have mobility issues.

They may also help with loading and unloading luggage or other items.

Community Shuttle Drivers often have a high level of interaction with passengers and are responsible for providing a pleasant and safe ride.

This can involve answering questions about the route or schedule, helping resolve minor disputes among passengers, and ensuring all passengers adhere to safety protocols while onboard the shuttle.

 

Community Shuttle Driver Qualifications and Skills

A proficient Community Shuttle Driver should possess qualifications and skills that align with the job description, such as:

• Excellent driving skills with a clean driving record, and the ability to operate vehicles safely and responsibly.
• Good physical health, able to meet the demands of the role including long hours sitting, loading and unloading luggage, and assisting passengers as needed.
• Strong communication skills to interact with a diverse range of passengers, listen and respond to their needs, and provide clear information about routes and schedules.
• Exceptional customer service skills, able to maintain a friendly and professional demeanor, handle passenger concerns with empathy and patience, and strive for passenger satisfaction at all times.
• Time management skills to maintain route schedules and adapt to traffic conditions while ensuring passenger safety.
• Knowledge of local geography and routes, able to navigate efficiently and provide passengers with accurate travel information.
• Ability to remain calm and professional in stressful situations, such as traffic jams or disgruntled passengers.
• Problem-solving skills to handle unexpected events like vehicle breakdowns, road closures, or medical emergencies on board.
• Basic mechanical knowledge is beneficial to perform minor vehicle maintenance and understand when professional services are required.

 

Community Shuttle Driver Experience Requirements

Community Shuttle Drivers must possess a valid and relevant class of driver’s license and clean driving record.

They typically need to have undergone formal training in defensive driving and safety practices.

This can be achieved through a professional driving school or a similar program.

Entry-level Community Shuttle Drivers may have 1 to 2 years of driving experience, often gathered through roles such as delivery drivers, taxi drivers or school bus drivers.

They should also have a good understanding of local traffic laws and have excellent navigational skills.

Candidates with more than 3 years of professional driving experience often enhance their skills and knowledge in areas such as customer service, vehicle maintenance, and emergency response.

Those with more than 5 years of experience may have additional qualifications such as Passenger Endorsement on their license.

They may also have prior experience handling wheelchair-bound or special needs passengers and could be ready for a supervisory or management position within a transportation company.

 

Community Shuttle Driver Education and Training Requirements

Community Shuttle Drivers typically require a high school diploma or equivalent qualification.

They should possess a valid state driver’s license and often need a Commercial Driver’s License (CDL) depending on the size of the vehicle they will be driving.

Before obtaining a CDL, they must pass a written test on rules and regulations, then demonstrate their driving skills in a practical test.

A clean driving record is also essential for this role.

In addition to these basic requirements, many employers provide on-the-job training to help new drivers understand company protocols, safety procedures, vehicle operation, and customer service practices.

Some states also require shuttle drivers to complete a professional driving course, where they learn defensive driving techniques, state driving laws, and emergency response skills.

Although not required, some community shuttle drivers may choose to pursue additional certifications or training in areas like first aid or customer service to improve their skills and job prospects.

Experience working in customer service roles can be beneficial, as drivers often interact with passengers and may need to handle customer queries or complaints.

 

Community Shuttle Driver Salary Expectations

A Community Shuttle Driver typically earns an average salary of $31,320 (USD) per year.

The salary can vary depending on factors like experience, location, and the specific organization they are employed by.

 

Community Shuttle Driver Job Description FAQs

What skills does a Community Shuttle Driver need?

A Community Shuttle Driver should possess excellent driving skills, with a clean driving record.

They should have good interpersonal and communication skills to interact effectively with passengers.

Community Shuttle Drivers should also have a good sense of direction and familiarity with the local area.

They must also have the ability to handle emergencies calmly and effectively.

 

Do Community Shuttle Drivers need a specific license?

Yes, Community Shuttle Drivers generally need a Commercial Driver’s License (CDL), depending on the size and type of the vehicle they will be driving.

Some states may require additional endorsements for transporting passengers.

It’s also important for drivers to have a clean driving record.

 

What should you look for in a Community Shuttle Driver’s resume?

When reviewing a Community Shuttle Driver’s resume, check for their Commercial Driver’s License (CDL) and any additional endorsements.

Their driving record should be clean, and they should have experience driving similar types of vehicles.

Look for any experience they have in customer service or dealing with the public, as this is a big part of the job.

 

What qualities make a good Community Shuttle Driver?

A good Community Shuttle Driver is reliable, punctual, and responsible.

They should have a friendly and patient demeanor, as they will be interacting with a diverse range of passengers.

Their driving skills should be excellent, and they should prioritize safety above all else.

They should also have good problem-solving skills to handle any issues that arise on the road.

 

What are the challenges in hiring a Community Shuttle Driver?

Hiring a Community Shuttle Driver can be challenging because it requires finding a candidate with the right mix of driving skills, interpersonal skills, and a clean driving record.

The candidate must also be willing to work varying hours, including evenings, weekends, or holidays.

Additionally, attracting and retaining drivers can be tough due to the physically demanding nature of the job and the responsibility for passenger safety.

 

Conclusion

There you have it.

Today, we’ve given you a glimpse of the life of a community shuttle driver.

Surprised?

Being a shuttle driver isn’t just about steering the wheel.

It’s about connecting communities, one ride at a time.

With our comprehensive community shuttle driver job description template and real-world examples, you’re well on your way to starting a rewarding journey.

But why end the trip here?

Take a detour with our job description generator. It’s your map to creating precision-crafted job listings or fine-tuning your resume to drive it to the top of the pile.

Remember:

Every ride you give connects people to places.

Let’s hit the road. Together.

How to Become a Community Shuttle Driver (Complete Guide)

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