Computer Repair Specialist Job Description [Updated for 2024]

computer repair specialist job description

In the digital age, the necessity for Computer Repair Specialists has never been more apparent.

As technology continues to advance, the demand for skilled professionals who can troubleshoot, repair, and maintain our computer systems intensifies.

But let’s delve deeper: What’s really expected from a Computer Repair Specialist?

Whether you are:

  • A job seeker aiming to understand the intricacies of this role,
  • A hiring manager drafting the perfect candidate profile,
  • Or simply fascinated by the world of computer repair,

You’ve come to the right place.

Today, we present a customizable Computer Repair Specialist job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Computer Repair Specialist Duties and Responsibilities

Computer Repair Specialists use expert knowledge of computer hardware and software to diagnose and fix issues that interfere with the system’s functionality.

They may work in a variety of settings, including corporate IT departments, repair shops, or even as independent contractors.

They have the following duties and responsibilities:

  • Diagnose the problem in computer systems and determine a strategic solution
  • Perform hardware and software installations and upgrades
  • Repair or replace damaged hardware
  • Install and update virus protection software and run regular virus scans
  • Troubleshoot connectivity issues
  • Maintain and repair technological equipment (e.g., routers) or peripheral devices
  • Conduct regular maintenance on computer systems to ensure optimal performance
  • Provide technical assistance and training to clients
  • Keep records of repairs, fixes, and maintenance schedule
  • Identify computer or network equipment shortages and place orders


Computer Repair Specialist Job Description Template

Job Brief

We are searching for a detail-oriented and experienced Computer Repair Specialist to join our team.

Computer Repair Specialist responsibilities include diagnosing hardware and software faults, repairing and maintaining computer systems, installing and configuring hardware and software components, and ensuring the smooth and reliable operation of computer systems.

Our ideal candidates should have a good understanding of computer systems, mobile devices, and other tech products, as well as an ability to troubleshoot and diagnose problems.

Ultimately, the role of the Computer Repair Specialist is to ensure that our computer systems are running smoothly and efficiently, and that any hardware or software issues are promptly addressed and resolved.



  • Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
  • Conducting regular maintenance and tests on computer systems to ensure they are functioning properly.
  • Identifying and resolving hardware and software issues.
  • Upgrading the entire system to enable compatible software on all computers.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Responding to clients’ inquiries and providing them with necessary technical support.
  • Providing technical support on-site or via phone or email.



  • Proven work experience as a Computer Repair Specialist or similar role.
  • Proficiency in Windows/Mac OS and Office Suite.
  • Ability to diagnose and troubleshoot basic and complex technical issues.
  • Excellent problem-solving and multitasking skills.
  • Understanding of diverse computer systems and networks.
  • Good knowledge of internet security and data privacy principles.
  • Technical degree or certification in Computer Science, IT or relevant field.



  • 401(k)
  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities


Additional Information

  • Job Title: Computer Repair Specialist
  • Work Environment: Office setting with occasional travel for on-site repairs.
  • Reporting Structure: Reports to the IT Manager or IT Support Lead.
  • Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
  • Pay Range: $40,000 minimum to $65,000 maximum
  • Location: [City, State] (specify the location or indicate if remote)
  • Employment Type: Full-time
  • Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].


What Does a Computer Repair Specialist Do?

Computer Repair Specialists, also known as PC Repair Technicians, work in various settings such as corporate offices, IT firms, retail computer sales centers, and they can also be self-employed.

They diagnose and rectify a wide range of computer hardware and software issues.

This can include repairing or replacing faulty hardware, troubleshooting operating systems, removing viruses or malware, and installing or updating software.

Computer Repair Specialists often work directly with customers to understand the nature of the problem and to provide them with an estimate for repair.

They may also guide users through steps to resolve issues over the phone or in person.

In addition to problem-solving, these professionals may also perform routine maintenance and updates to ensure the computers function optimally.

They might also be tasked with setting up new systems, including hardware assembly and software installation.

Their work requires detailed knowledge of various computer systems, strong problem-solving abilities, and excellent customer service skills.

Being up to date with the latest technologies and solutions in the field is crucial for this role.

Computer Repair Specialists are also responsible for providing advice on the best ways to use their systems and offering tips on maintenance to prevent future problems.


Computer Repair Specialist Qualifications and Skills

A Computer Repair Specialist is expected to have a variety of technical and interpersonal skills and qualifications to effectively repair and maintain computers, including:

  • Technical knowledge of computer hardware, software, and networks to diagnose and repair various computer issues.
  • Proficiency in using testing equipment and software to identify hardware and software problems.
  • Excellent problem-solving skills to effectively troubleshoot and resolve technical issues.
  • Strong attention to detail to ensure that all repairs are completed accurately and thoroughly.
  • Good communication skills to explain technical issues to non-technical customers and to answer any queries they may have.
  • Interpersonal skills to build relationships with customers and provide excellent customer service.
  • The ability to work under pressure and manage time efficiently to complete repairs in a timely manner.
  • Awareness of safety regulations and procedures to avoid accidents while working with electrical equipment.
  • Continuous learning abilities to stay updated with the latest technologies and repair techniques.


Computer Repair Specialist Experience Requirements

Entry-level Computer Repair Specialists often have 1 to 2 years of experience, which may be acquired through internships or part-time roles in IT support or computer repair services.

It is also common for these specialists to gain hands-on experience in roles such as IT Technician, Helpdesk Analyst, or other computer-related jobs.

Candidates with more than 3 years of experience typically have developed their technical abilities and troubleshooting skills in entry-level Computer Repair Specialist or IT Support roles.

They may be competent in diagnosing and fixing a wide range of hardware and software issues, and have knowledge in operating systems, networks, and databases.

Computer Repair Specialists with more than 5 years of experience may possess supervisory or training experience in their history and may be ready for a managerial or team leader position within a larger IT department.

This could involve overseeing a team of repair technicians, managing client relationships, or developing strategies for efficient and effective computer repairs and maintenance.

In addition, it is beneficial for Computer Repair Specialists to have certifications from recognized bodies like CompTIA A+ which proves their competence in areas such as mobile devices, networking technology, hardware, virtualization and cloud computing, and network troubleshooting.

These certifications often require both training and experience, adding to their credibility and employability.


Computer Repair Specialist Education and Training Requirements

A Computer Repair Specialist typically requires a high school diploma or equivalent for entry-level positions.

In-depth knowledge of computer systems and networks is essential for this role.

Many positions favor candidates with an associate’s or bachelor’s degree in computer science, information technology, or a similar field.

Some employers might also prefer candidates who have completed relevant computer hardware courses at a technical school.

In addition to formal education, computer repair specialists need to be proficient in computer operating systems, hardware components, and software applications.

They also need to understand networking concepts and be familiar with various types of connectivity protocols.

Certifications can also be beneficial for computer repair specialists.

These might include CompTIA A+ certification, which validates understanding of the most common hardware and software technologies in business, and the ability to support complex IT infrastructures.

Continuous education is important in this role due to the constantly evolving nature of technology.

Hence, many specialists choose to participate in workshops, training programs, or courses that keep them updated about the latest advancements in the field.

Experience with customer service is often required as well, since specialists must be able to explain complex concepts to non-technical users.


Computer Repair Specialist Salary Expectations

The average salary for a Computer Repair Specialist is $42,132 (USD) per year.

The salary can fluctuate based on factors such as experience, certifications, location, and the specific company for which they work.


Computer Repair Specialist Job Description FAQs

What skills does a Computer Repair Specialist need?

Computer Repair Specialists need strong problem-solving skills to identify and fix technical issues.

They also need to be well-versed in various hardware and software systems, as well as networking protocols.

Good manual dexterity is required for handling small and sensitive components.

Communication skills are also essential to explain technical issues in a way that non-technical clients can understand.


Do Computer Repair Specialists need a degree?

While a degree can be beneficial, it’s not strictly necessary for becoming a Computer Repair Specialist.

Many professionals in this field hold a certification or a diploma in computer science, information technology, or a related field.

However, practical experience and up-to-date knowledge about the latest technological trends are often more important than formal education.


What should you look for in a Computer Repair Specialist resume?

A Computer Repair Specialist’s resume should highlight their technical skills, including specific hardware, software, and networking systems they’re familiar with.

Certifications from recognized institutions or vendors, such as CompTIA A+ or Cisco Certified Network Associate (CCNA), can also indicate a candidate’s expertise.

Practical experience, whether from previous jobs or internships, is another key factor to consider.


What qualities make a good Computer Repair Specialist?

A good Computer Repair Specialist is detail-oriented and has a keen eye for diagnosing and resolving computer issues.

They should be patient and have good listening skills to understand the issues that customers are experiencing.

They should also have good communication skills to effectively explain technical issues and solutions to non-technical clients.

An eagerness to continually learn and adapt to new technologies is also a key quality.


Do Computer Repair Specialists need to stay updated with new technology?

Yes, technology is constantly evolving, so it’s crucial for Computer Repair Specialists to stay updated with the latest hardware, software, and best practices in the tech industry.

This can be achieved through continuous learning, attending industry seminars or workshops, and obtaining updated certifications.



And there you have it.

Today, we delved into the intricate world of a computer repair specialist.

Guess what?

It’s not just about fixing hardware and software.

It’s about shaping the digital world, one computer at a time.

With our ready-to-use computer repair specialist job description template and real-world examples, you’re prepared to take the next step.

But why stop there?

Dive deeper with our job description generator. It’s your key to creating precise job listings or crafting an unbeatable resume.


Every repaired computer is a part of the broader digital landscape.

Let’s forge that future. Together.

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